Nothing in my wildest dreams could've prepared me for the fact that she didn't get any ID and gave out a master key. That escalated so fast

Loved the "good example" with the coach, instead of the usual train wreck.

Having worked in customer service, I always want to ask people who want others to stay late at work for them if they love their jobs so much that they enjoy unpaid overtime.

"I think I'm in love." 🤣👍 Also, I am in growing awe of the size of your costume wardrobe.

@TheMadMaple

2 ай бұрын

Especially her wig collection.

The girl in the last video is either going to learn big time from her mistake and be a model employee, or she's going to last about 5 more days. I know my vote. 😂

@jacintavattuone4442

2 ай бұрын

Yes, I agree. But I'd also like to see a follow-up with that customer to find out about the outcome of his night in the gym & early departure. Did he return the key? Did they have to change all the locks? Inquiring minds want to know! 😮 😂

@zydration3538

2 ай бұрын

Why if that your automatic assumption?

@libertarianguy5567

2 ай бұрын

I would have fired her as soon as I had all of the details.

@colormedubious4747

Ай бұрын

@@jacintavattuone4442 Why would they change any locks? Who cares if he returns the key? It was probably a master KEYCARD. Tap-tap-tap-swipe-done. Repeat for each employee's keycard. Welcome to the 21st century!

@jacintavattuone4442

Ай бұрын

@@colormedubious4747 No argument here, you're probably right. My frame of reference is most likely a few decades older than yours. I'm certainly aware of both the century & it's improvements/advantages. But I've learned that there's always an unexpected exception around the corner, looking to bite someone in the butt when they're least expecting it. In any case I'd still like to see what happened next. 😉 Oh, and not only the employee keycards would need to be changed but all the room keys as well, as the manager said. 😉

Should have told the dessert lady to go get herself a snickers from the vending machine 😂

@magdolyn

2 ай бұрын

You're not you when you're hungry...

@jacintavattuone4442

Ай бұрын

@@magdolyn 🤣🤣🤣

We need to clone Coach Heather......

@priscillajimenez27

2 ай бұрын

And the parents who raised those teens

@colormedubious4747

Ай бұрын

Too late. Already done.

I did security at a hotel and no you never tell a guest. They can do something because they will stretch it out and make it your fault. And if a guess says they won't cause any problems, they're most likely going to cause problems.

The kitchen employees and service people disappear the moment they have finished their shift Im talking from personal experience, im a server There isn't anything worse than getting ready to clock out, and an order magically appears 😢

@star-boltlover9609

23 күн бұрын

How I feel 😢

I love how the manager in the last skit stayed so calm, whilst ensuring she got her point across, great people management, wish more managers were like that.

I like the perfume bottle telephones at this hotel.

Ridiculously talented. Go far. Love and be loved.

Coach skit: the wet dream of every front desk agent This "oh you poor thing!" came from deep down 😂

When offered a suite say yes.

In the last grade of high school in Belgium a lot of schools will do a trip to Italy. In my case we stayed in four different hotels while in Italy and check in literally always happened the way shown here. As a group of 150 students, we even waited outside while the teachers handled check in and then came outside to give us our keys

A hotel I stayed in for a conference had a two-story atrium for the lobby with rooms lining the balcony of the second story and a large restaurant and bar occupying much of the first floor. I'm sorry, but that was MOST CERTAINLY a flaw in hotel design, as evidenced by the two other guests, in addition to me, who requested to change rooms. I didn't demand, and I was happy to wait until the following day to move, although I did ask if they had earplugs, and they comped me some from the sundries area.

@xHadesStamps

Ай бұрын

I’ve been in a hotel similar to that. It’s been demolished since then for completely unrelated reasons. It was fine, but you also couldn’t go wild and crazy in it at night. The atrium area also wasn’t taken mostly over by a huge restaurant and bar. There was a small bar, but it was mainly a central lounge area. The front desk also wasn’t in that area.

Seriously, I think the only reason you put together the Coach Heather skit was to show off your wig collection 😂 Love your channel Jessica.

I can totally understand how the guest arrived a month early. Many countries write (example) 9/8 to mean the 9th day of August, while the US considers this to be September 8th. The fault here is with the team that put together the website. Typically, unaware of international differences, they think using mm/dd/yyyy is acceptable while unwittingly creating problems. Working internationally, the solution is to use a format like 08-Sep-2024 thus to room for misunderstanding.

@user-yc4fz7vv6u

2 ай бұрын

Yes, until Americans start using the more logical way of denoting dates (smallest amount of time to largest) they need to remember that most of the rest of the world *does* denote dates that way and make websites foolproof.

@bcaye

2 ай бұрын

​@@user-yc4fz7vv6u, there ~35 countries in America. I'm pretty sure they don't all use mm/dd/yyyy.

@Venjamin

2 ай бұрын

@@user-yc4fz7vv6u Most people write it out how it's said. "May 13th, 2024." People don't really say "the 13th of May, 2024"

@magdolyn

2 ай бұрын

​@@VenjaminYou mean most people in America and Canada... I live in Switzerland. Nobody says May 13th here, unless they're specifically working with Americans. Especially not when speaking in German.

@Venjamin

2 ай бұрын

@@magdolyn My dude, yes! Now you get it. Cultural differences are culturally different! Though I would be very confused if someone speaking German broke out English for specifically stating dates.

This is better than all other P.O.V content creator

Please more skits, I love them so much❤

Wow! What an awesome actress Jessica is, it really seems like these videos have multiple different people in them!

God knows how many times I’ve watched the last video and it ALWAYS takes the cake. WHAT!? It just kept getting worse and worse omdssss 😭😭😭🤣🤣🤣🤣🤣

Last one...immediate dismissal. Compromise guest safety like that and there is no 2nd chance.

@firestorm165

Ай бұрын

Agreed, everything else I could forgive and chalk it up as a learning experience. Handing out the master key though, that's a big bloody problem

Oh ya.... i worked in a hotel 10 years. High school groups were nightmares. Prior to cell phone days. Coaches never knew what room theircwtudenta were in, parents would call. We never knew what room the coach was in. Patents would yell at us.

Who needs Hollywood... :) Great fun, thanks :)

Guests who wanted food / room service after closing time. Front Desk: I can give you a knuckle sandwich if you like!!! 😂😂😂

I have been waiting for you to post another compilation I Bing watched all 12 compilations in one night

Love your videos so much ❤❤❤❤

That coach is so great.

Never been this early. love your content Jess!!! :D

Absolutely love the perfume bottle/telephone.

The high schooler in the wig cap 😭

😂😂 love these!

Love your videos❤

2:48 she reminds me of my old sergeant, brought back a lot of fond memories

Not withstanding the mistake by the front desk for allowing the guy who came 1 month earlier to sleep in the gym, how could they say they did not know who the guy was when he came for a check in? They must have checked his ID or at least got his name to know he came in a month early.

@DeathnoteBB

2 ай бұрын

She looked up his info but she didn’t get a copy of the ID nor get a credit card on file

@christianbarnay2499

2 ай бұрын

The person could have booked online with a fake name or a stolen ID. The goal of asking for a photo ID at the desk is to visually confirm that the ID they gave is their true ID.

The kid without the wig when the coach was talking to them all LMAO

I also work the night shift at a hotel. ❤

That coach is a saint

4:45 "Only been in my wildest dreams" this should be a subconscious hint of your mind to wake up. You might be sleeping at work.

Here 3rd. I love you Jessica

Omg coach heather have my babies we need more of you

Coach Heather is a godsend.

The well prepared coach with well a behaved sports team made my heart flutter a bit too. Sports teams or students are usually terrible when at the hotel I work at. I have had a football team playing touch football in the lobby. I've had a hockey team playing hockey in the hallways. And I have had a group of mixed sports teams running a multi-floor relay race through every floor of a 5 floor hotel. This was on the overnight shift. I have no idea what the day shift let them get away with. All of these instances the chaperones were drinking and playing cards in a room or another part of the lobby as they let the children run wild.

As someone who has been part of these high school groups, I am so sorry for the behaviour coming from our school. I swear I’ve told them to quiet down. 😭😭😭

Lmaooooo not sanitary

You should try your hand at some 10 minute play competitions.

Was staying at a hotel that had a group of kids and they were running up and down the hall and screaming. Called the desk and they didn’t care.

Can you do a hotel skit from a your experience staying at a disney resort with hotel guest.

My manager when I worked night audit would generally not answer the few times I called her for example there was the one time we were remodeling the hotel and the guy got stuck in his room. Fire department had to come fun night.

Why would you let them hang out in the lobby like that 😂😂😂😂

I don’t miss this..

Since this video is by someone who said they worked for Disney and these are a bunch of high schoolers with a coach this is probably inspired by the chearleading competition they have in Orlando in the first week of December. I did a lot of research when I wanted to show my parents Disney in December so one of the things I found out is don't book the first week of December if large groups of teens wandering around would bother you.

Oh, if only all coaches we get here were like this one. Or hell, ANY coaches.... Just this past weekend, we had a youth hockey team (around 10-12 year olds) from a neighbouring town ("neighbouring" being a relative term up this way, but I digress) staying with us. As children in large groups with minimal supervision tend to do, they were a bit rambunctious, shouting at each other and running up and down the hallways. It got to the point where less than an hour into my audit shift on Saturday, two separate guests told me that if I couldn't get the kids to quiet down, they were going to call the police. I told this to the chaperones, who said that their kids were good, and it must be some other team. (Spoiler alert: *there WERE no other teams in the hotel*.) To their credit, though, they did manage to get the kids to settle in by midnight. About a half an hour before the officer showed up....

You're crazy! I like that in people, but I stay away from the insane! 😀😀😀😀😀

my McDonalds we stop serving breakfast at 10:30 but people come at 10:34" do you still have breakfast" At first it depended on management if they wanted to still serve 10 minutes past but our Ceo said to stop doing that. And i happily and gleefully just say no :D this lady came a hour after and going "you don't even have eggs right now" why would we hold eggs for a hour after we stop?.... "Why not just serve it i know you still have it" you don't know a god damn thing about what is in this store you will get nothing because you are late :D, if you can't be there when it's offered that's not my problem. My store hasn't served all day breakfast for 5 years and yet somehow this is still news to people that come....

Do you also Take send in Storys? If you do so, where can I send them?

must be tough maintaining all the dar clothing as a cat owner :P

Was the master key returned?

Under 1hr gang! 👇

Not a single kitchen staff member stayed one minute past closing time? That sounds really strange. Are there no cleaning or other closing duties to do after service officially ends? At restaurants where I've worked, it usually takes at least a half hour to close for the night.

I have a general rule. If you wanna do anything you're not supposed to do (loiter, drugs, etc), get a court order or fuck off to the closest prison cell

When room service closes can't they call out for a delivery?

Obviously the solution of the employee in the last skit was s... uh, majorly flawed, but what would have been a better solution, I wonder?

3:37 why don’t they have hair?😂

@axdie.b3ll

2 ай бұрын

OBVIOUSLY, BALD REPRESENTATION!

@sarahglover3286

2 ай бұрын

I think she ran out of wigs...

@Pinkpanda2418

Ай бұрын

@@sarahglover3286 you’re probably right!

I follow a marching band in Japan (Kyoto Tachibana). Among other things, they are called the best marching band in the world. They performed in Taiwan in 2022 and 2023 and this coming January they will be performing in the Tournament of Roses parade in Pasadena California. They just ended a fundraiser. They needed 250k to make the trip to California (and stay there a week) and ended up raising 750k. 100+ kids in the band, plus staff and parents. Can you imagine the hotel?

@user-mq5kx2se2q

2 ай бұрын

Are you lost?

@The_Dudester

2 ай бұрын

@@user-mq5kx2se2q Did you SEE the segment about the teens group staying in the hotel and the group leader was organized? Must have skipped that segment, huh?

For the love of God, Jesus, Buddha, Zeus, Vishnu, Cthulhu, heck even Satan if he'll hel PLEASE clone that second guest/group leader and distribute a copy to EVERY group to ever check into a hotel for the rest of eternity. Thanks love every one who's ever worked hospitality.

Hi Jess what do you mean by a 3rd party website

@edwardschwenk3100

Ай бұрын

Websites like h o e t e l s Dot Komm, and E x p ee d i ahh. My understanding is the hotel chain often can't do much when a problem arises. I wrote my comment this way because youtube keeps being dicks, and deleting my comment. Maybe I've sidestepped the algorhythem this time?

@lily-if8ir

Ай бұрын

Website used to book a room that is not the hotels website like trivago

coach heather gave her personal phone number, do you think she heard Jess say she was in love?

@HariSeldon913

2 ай бұрын

Many of us were hoping for a continuation of the story.

@MrFusselig

2 ай бұрын

"It's only been in my wildest dreams", I fear Jess was only dreaming up this one while being asleep at the front desk.

Is the firdt guy the same idiot with the burger in the safe and the missing bathroom? 😅

She's lucky she didn't have a serial killer sleep in her gym and take out half the staff.

I would not have told that last employee (who let an unknown person sleep in the gym and have a master key) to call me in the middle of the night in the future. I mean, why would I want someone who doesn’t work there anymore to call me?

@kathyoberding4695

2 ай бұрын

It just pains me that the people with litterally no common sense are able to keep jobs but other people who are competent but don't "have the experience" aren't even given the opportunity to interview...

Not firing the person in the last skit is just asking for more issues. Hoping its just a skit and not something that happened lol

@annearly3200

2 ай бұрын

People are in such a rush to fire people. She should be reprimanded why it was wrong and explained what alternatives could have been done.

Here second

I

@user-fh5fq6cw4k

2 ай бұрын

I was the 1st like

@amymahoney3513

2 ай бұрын

​@@user-fh5fq6cw4k -- And? 🤷🏼‍♀️

@amymahoney3513

2 ай бұрын

​@@user-fh5fq6cw4k -- 😖😡🤬👿👹 shit no, it doesn't matter