Never never never make the sweetest person on staff cry! You will pay for it... in some way, shape, or form.

I always thought it hilarious that Jessica refers to her hotel as Hotel that I work at, but just noticed in the captions that she'd added a trademark to it, which puts the joke over the top.

That manager knew what was going to happen when she told Jess about the monster guest. There was clear subtext of 'Go Jess, kill!'.

@elisabethsun7059

6 ай бұрын

XD

“Did I scare you a bit?” “Yes,” *”G O O D.”*

I was a manager at a hotel in Miami for over 10 years and I could write a book with all the stories I had with guests, but the one I remember the most is this guy who called PBX literally screaming at every single one of my staff that he better talked to a manager or he was going to take legal action. When I got to the phone, besides cursing at me for what felt like an eternity and telling me what a piece of shit the hotel was, he told me he had been cooking a turkey in the oven for over 45 minutes (it was Thanksgiving) and that the turkey was still not done. I assured him I'd sent out our maintenance manager to take care of the problem and finally hung up. About 20 minutes later I get a call from the maintenance manager laughing his ass off telling me that the guest had put the turkey in the dishwasher instead of the oven and had been running it over and over. Since they didn't call to apologize for being rude to my staff, I gave them a "courtesy call" asking if the problem had been fixed. They hung up on me, lol. Most satisfying courtesy call I ever made.

@erichanastacio9695

2 ай бұрын

That's one squeaky clean turkey!!! 🤣🤣🤣🤣🤣🤣🤣🤣

@margaretschaufele6502

21 күн бұрын

Cannot blame the maintenance guy for laughing. If you can't tell the difference between the oven and the dishwasher, you shouldn't be using either appliance. Also, PLEASE tell me you put that jerk of a guest on the do not sell list as punishment for cussing out everyone for his own stupidity.

I just want to say how much I appreciate that your videos have built in subtitles, I have a pretty bad hearing impairment and hearing aids only go so far, and a lot of youtube creators don't bother adding captions to their content So thank you 🙂

@jessicavanel

7 ай бұрын

I'm also one of those people who wish more creators would add captions to their content! Not only is it great for those with hearing impairments, but also there are times when you simply can't have the volume up for whatever reason. I want my content to be as inclusive as possible! 🥰🥰

@cookiemew

7 ай бұрын

​@@jessicavanelThere is also an issue with not everyone having English as their mother tongue, is used to different dialects, etc... And most don't have such a crisp pronunciation and sound as you. You're sound is already one of the best in my shorts, but having subs makes them even better. Man, I would love to tag a few creators...

@NewEnglandAviaton987

6 ай бұрын

@@jessicavanelGET A VIEDO OF THE ALARMS GOING OFF

@nadyad349

5 ай бұрын

Yes, I really appreciate this too..

I have worked at a hotel and several motels, and let me tell you that skit regarding 714... made me smile, because a front desk clerk will jump through hoops of all kinds to get revenge on an "Special" guest like that... 😆

Entitled Jerk was my favorite one from last year!!! I'm not in the hotel industry but I am in customer service and would love to put people like that in their place the way you did!

2:25 "It's nothing to be ALARM-ed about" Haha

Delt with the last guy in the past. My GM had us physically remove him from our property. We did so swiftly and he was terminated from his property. Actually had several different people come to our property on associate rates and cause havoc. 99% were unemployed on returning to their hotel. Only one tried the rewards membership thing. Terminated from employment and rewards. If you didn’t come to our hotel right, well we had a reputation for ending bad associate careers.

Last summer I had to spend quite a bit of time in hotels because my AC was not only dead, the repair people were just not fixing it. Ended up having to replace the system after a repairman literally blew it up. As long as I treated people decently and tipped well, I was treated quite well in these hotels. Some of them even went out of their way to help me. I always told them I appreciated them and tipped pretty well. I don’t understand these people who mistreat staff anywhere

As a night auditor when people come asking about a room and I tell them we sold out they always try to argue "are you sure your sold out" after i've said it 5 times. 😅

@edit5538

5 ай бұрын

"can you check in the back if you have some rooms?" 😂

@erichanastacio9695

2 ай бұрын

Somewhere in Japan... Man and woman: We want two rooms. Employee: Sorry, only one room left. Man: Alright, we'd take it. (And grabbed the room key) As they're going up, another couple came also needed two rooms. Employee: Sorry, only one room left. The first man heard this and then smiled to himself.... It was Logan... The Wolverine! 😆😆😆😆😆

@margaretschaufele6502

21 күн бұрын

Do they not understand the meaning of "sold out"??????

Love your videos. I don't even work at a hotel & i have observed people acting that way. 😮

this one never gets old I keep watching it lol

Your "Entitled Jerk" skit was AMAZING!! I sure hope that really does happen and Karma exists!

@autumnleaves4879

7 ай бұрын

I don't work in the hotel industry, but worked several kinds of customer service jobs and trust me... it really does happen. At first I hoped for people like the Jerk to get some Karma for it. The first time my favorite co-worker was brought to tears, that's the day I became Karma. And every time I left a job, I also left clear instructions on how to deal with people of this kind.

@echoecho3108

6 ай бұрын

​@@autumnleaves4879😊👍 Bless you, Autumn! How I wish I could have worked with you, or even after you. Being thrown into the viper pit first day as a newbie is absolutely traumatizing.

...Why do ppl pay for the cheap then get angry they don't get free upgrades?????

Rule 1 do not upset Jess Rule 2 DO NOT UPSET JESS!!!!

I remember showing up at a motel for my reserved room for the night. They were booked up, and there was very angry line of complaining people who couldn't get a room. The man was SO RELIEVED by the time he got to me & I had a reservation.

Keep them coming my dear. Love your skits. I never know what you're going to come up with.

yes, you are at the hotel sooner but everyone else made their reservation before you

That last skit is Jessica basically slaying like a Queen! I loved every second of it!

That was B-E-A-UTIFALLY done Jess I'm a huge fan of consequences for your actions! ❤

I heard this one read on some reddit channel so I knew where it was going, but seeing Jessica doing it was super great.

As a traveler I normally go on road trips regularly. Sometimes when summer comes around, I Fly somewhere with my parents to go somewhere in the Caribbean.

That ending gets me every time.

The Super High Elite 714 guest skit.... I've already seen / heard it in a KZread reddit story telling. It's effing great! 👍👍👍

Having worked central rez for a 4 star hotel, I don't know how many times I have explained that same thing to people too

The second skit (lady wearing yellow dress) had to come down to ask about the note slipped under her door. Clearly she cannot read!! Because she needed the front test to tell her what the note said. .

"Did i scare you a little bit?" "A little bit, yes" "Good." I actually got slightly scared frim this part and the face after the "good" was everything lol

Not all heroes wear capes you are a true gem!!!!

Beautiful yet terrifying... Makes my heart smile hahaha

That last one is retail worker THERAPY! PURE AWESOME! 😂

Fire alarm note person followup sketch idea: Call at note-sticking time. "But ma'am, last time we tried to tell you via note, you told us to call and leave a voicemail?"

When i got the notification for this vid i went straight to it i love ur vids

@Hey.hi-hello569

7 ай бұрын

Same

Rule #1 of every job: NEVER make the "sweet girl"(TM) cry. The entire staff will be out to get you.

Just heard about the story at about 5 mins in about the jerk making people complain & cry. Fun to see it acted out.

7:28 this girls laugh 😂

Always reserve by phone with the front desk. Always call to confirm the day before.

I like the way Jess does the rude entitled guest if we call them that, because she has have had to to a lot of experience with those people 😀 good job! Jessica, we love you!

I love it! When she scares the manager that means she is a great employee

5:35 - I remember posting a comment to this tune when you debuted this sketch, but I'm going to repeat it: "If your justice b-ner lasts more than four hours, please consult your physician..." It always rules when I get to lower the boom on someone who's been mean to my valued colleagues. Don't mess with my people! 👿

I worked for a hotel that I was doing both check in and night audit now we were overbooked at capacity and the manager still allowed for more new reservations to come in while running the audit I had arrivals and NO available rooms and was berated nonstop the manager said it’s late you figure it out; safe to say after the shift from hell I quit

Lmao the sold out one! Every single Friday

When you make the sweetest staff member cry, you will regret it, and many other life choices

Jessica is brilliant. Love her skits!

I always book the room I want, then if I get upgraded it’s a nice surprise. Jessica is an angel, scary when mad though lol. Moral of the entitled jerk story: don’t be a jerk to the hotel staff or you will definitely regret it in more ways than one.

this one never gets old I keep watching it lol 🤣🤣🤣🤣🤣

I have more questions abour Entitled Jerk! Does that mean he now has to pay extra for the services he was getting? Is he going to be fined by the rewards people for everytime he's used it? Also I think its fair to say that his boss will be being harsh on him next time! I can't believe an employee would be so horrible to an employee, surely he knows what its like to have horrible customers?

@tessat338

7 ай бұрын

It means that he will probably loose his employee hotel discount privileges and also all the hotel points that he has been earning. He will no longer have access to the elite status at the hotels where he has been staying. He might get fired for abusing the privileges. If it were my old company, he would get the other employees' privileges reduced or eliminated.

@Gancanna

7 ай бұрын

He was lucky that he kept his job.

@Sebadoh1994

7 ай бұрын

Usually he would get fired for abusing his discount.

@christianbarnay2499

3 ай бұрын

Most likely the investigation by Reward Member Services will result in a long bill of fraudulent use of discounted services that he will have to pay for with extra penalties ion addition to his account being suspended.

She's so cute and cool!! Smart!

Just spent two hours looking at your vids to see how Entitled Jerk ended. Found you in a short and I just had to know. Totally worth it

People expect every hotel to be like the infinite hotel paradox. "You're sold out? Well just move every guest to room n+1 and put me in room 1! I don't understand what's so difficult about that!"

"Entitled Jerk" is my favorite video.

It literally happenned to me. A guest With friends and family discount yelled at me, flipped me off and was and threw a cable at my face and was trying to film all of that. Thank god my managers did their magic and that person is blacklisted from the property, and the employee and him lost all the privileges.

I think that both the customer and the person working at the hotel are really both very beautiful. Seems like they're arguing with themselves..

I love you and your videos ❤❤sending warm wishes from Australia ps just moved to Australia from Egypt

"it's nothing to be ALARMED about" love the joke 😂

😂 If you're going to pull off a scam, it helps to be courteous to the employees. 😅

Knowledge is power indeed

"Good" 🤣 best line

your content is inspired by reality it really happened!

Love your skits! The extreme entitlement some people believe they should receive every possible upgrade with out paying for those simply astounds me!

Hey! I just found your channel and I love it! I watched EVERY single video! My favorite is The Front Desk Revenge!

The last scene: Best coworkers ever!

Fun fact. Post covid, Marriott has changed the policy in regards to employee rate and membership - you now can stay on employee rate AND earn points and nights on it, and use Elite benefits if you have Elite status. The requirement to behave still absolutely applies in this case

Under an hour gang⬇️

@NewEnglandAviaton987

7 ай бұрын

Just appread

@PirateNovelist

7 ай бұрын

Whoot

@Just_a_silly_someone

7 ай бұрын

Yeahhh

@maddiesthings7520

7 ай бұрын

I think this counts rightttt

@Solar_Lunar

7 ай бұрын

Over two days gang

He became huuuuuumble lol

4:01 Best story ever.

I'm always amazed with how you make every career feel real. The manager is completely different from Jess and the customers. You should start thinking about an acting job.

0:18 I LOVE that outfit

Your videos are awesome. I really enjoy all of the videos.

Tilton and Shmariott is so funny 😊

If the President of the United States came by tonight would you find him a room? Um, yes we would. Well he's not coming so I'll take it.

Love your skits. 🤣🤣🤣

You’ve gotten really good at voice acting for these skits

I work in a hotel so can relate to all your videos ❤

This is so funny! I love your videos 😊

Worked for a third party website... These people are insane... !! I feel for everyone working as a customer service agent!!

please tell me that last story is true

Early!! I LOVE your vids theyre so entertaining

Love the red wig

I'm not related with the hotels industry, but yes with the one of fast food, and I wouldn't think of being rude to another clerk, that'd be disgusting.

Here to stop people from saying 4th

Is the Entitled Jerk in Room 714 story something you actually witnessed or participated in, or was it just a hypothetical situation meant as a warning to any Entitled-Jerks-in-waiting who might be watching your channel? Either way, that one especially showed off your talents at hair, makeup, wardrobe, and acting to produce the largest cast of characters in a single story I have seen yet. Brava!

I swear these Karen’s are getting worse by the second

A request is just a request, not a guarantee. Secondly, assignment also requires dates of stay as well.

I got a question for you. In your skits, generally the managers are good to the staff and quite competent at their job. Have you in your career ever come across an incompetent manager? If so how’s that like

I need more skits or story times!

JUST READ THE NOTE FFS!

😂that is funny

I want to be Jess!!

here within three days

Love it. Hate stupid people.

Why are some people soooo difficult? Omgoodness

So can I get a table for dinner now? Unfortunately our restaurant closes at 10pm. What? I checked in on time and want dinner! Yes, and you have been arguing with us since then.

Can anybody explain why Jess knows so much more than the manager? And yet she’s still wearing the white blouse lol.

@Jessica Vanel boy do I have a great story for you about a hotel incident

To dotyczy każdej instytucji, z której usług korzystasz. Nie wkurwiaj personelu, mają swoje sposóby na zemstę.

All of these!! But im a diamond member!!!

After she through a fit. I would say you might be happier at a other Hotel.

A request is a *REQUEST NOT* a *GUARANTEE*