9:30 I love that the Manager was shocked that the employee stood up for themselves. It's a good lesson on how you shouldn't throw someone under the bus if you're not willing to go down with them.

@erichanastacio9695

2 ай бұрын

I'm gonna audiorecord the manager for breaking policy. It's Cover Your Ass man! Maybe should have called a higher up for the irregularities.

@ri.b.8700

17 күн бұрын

Well said.

“I don’t get paid enough.” 🤦🏼‍♀️ Truer words have never been spoken about dealing with the public.

That first skit had such an obvious ending, and yet it was so hilarious to hear it anyway.

@lynnboyes4122

3 ай бұрын

Right? The second she said the rooms don't have microwaves I knew exactly what he did. Lol

3:03 I'm so happy she included this skit with Rebecca!!

The manager has absolutely no excuse on that last one. Just imagine being that guest that had paid for a suite, possibly with multiple other friends and family members, and being told by the manager that you'd have to move into a room way smaller than the one you paid for because some spoiled brat decided that he's like to sit in your room. Yáll should've gotten security to kick that guy out of the suite and perhaps even call the police for tresspassing, and then ban that brat from your hotel. And that pating guest has all the right to sue this hotel as well.

I would really love to hear how “The Upgrade” ended irl

2:47 "We were here first" - "No, you were not. He booked the room three months ago, so you are three months later than him."

I love how calculated Jessica’s movements are, then we have Rebecca who’s flailing around like she’s in a tornado😂

@tararamdhanie9325

Ай бұрын

😅😅😅❤❤❤

I have had all of these happen to me in my time as a hotel employee. Except when someone put food in the safe they did not tell anyone and let it go bad until they left.

The only problem is that if you put the blame on the front desk manager (publicly), the front desk worker will eventually pay for it. One way or another. Egos are easy to bruise.

It's nice to have them in the proper order. I enjoy these skits when they pop up in my shorts, but i never get them in order! i'm glad there are these compilations!

Anyone else get some anxiety watching GM character? These Vids are amazingly accurate!

Charge Clarke for theft, breach of contract, and trespassing 👮👮

@Nancy-bm5bf

4 ай бұрын

True but like the GM said it's a she said we said situation

@Nancy-bm5bf

4 ай бұрын

Next time get it in writing with a signature

@lulolie

3 ай бұрын

​@@Nancy-bm5bfhotels have cams

@erichanastacio9695

2 ай бұрын

Do hotels have the ability to cut water and electricity on specific rooms? Don't call them, they'll call you for room transfer. Guests doesn't want nonfunctional rooms. 😆😆😆😆😆

🤣🤣🤣 the microwave incident also happened in the last hotel I worked it was hilarious but the guest was nice so I was pleased to help him.

Have I probably already seen alll of these skits? Yes. Am I going to watch this entire video anyway. Also Yes.

@braidsbyileona2334

3 ай бұрын

A TRUE FAN!!!

I love your skits! You are such a good actress:) PS I want to see a follow-up video on how the 'manager' handled downgrading the client. Should be interesting!

Jessica and Ms Rogers!! Love it!!!

Aaa yes, a microwave..

I love your videos. Can so relate. 3rd shift auditor here however have worked all shifts.

Get the manager to put the suite upgrade in writing.

@priscillajimenez27

5 ай бұрын

Exactly

Wow! Having worked for hotels in many different areas, front desk included, I’ve found my favorite channel.🎉

If you want more material, I have one from me where I went to meet family at a hotel in a local city.... yeah I went to the wrong hotel.... it wasn't even the same chain...(I was sure my family said they booked at this hotel) I didn't make a scene even when they were having trouble finding me on the system. Once I found out I apologised so many times while laughing. I had a chuckle at the reception of the correct hotel. My family never let me forget that one. 😂

@braidsbyileona2334

3 ай бұрын

Ouuu I love this idea

I hope that downgrade was a comped room.

YES! Thank you jess, your vids are amazing!! edit: 3:02 WHAT?!! It's the teacher that.. Awesome!!

@Pacvalham

5 ай бұрын

Rebecca Rogers

one of my things about my current job is we really don't serve the public, but sometimes we come into contact with them and I'm free to be as rude as I want with no consequences. It's the dream.

She is a very good actor, tone of voice and facial expressions are excellent. Also attractive face and imaginative personality need to take talent too next level e.g t.v shows!

Love the collab with mrs rogers

I am continually looking forward to her content. I absolutely love it!🥰

That just reminded me of an infamous story in germany. So basically on his way home someone spotted a microwave at the side of the road and put it in his trunk since he thought "hey even if it is broken i am handy I can probably repair it". A few hours later he got a visit from the police. Turns out this was not a microwave, it was a radar trap with camera to catch people speeding, and it had a GPS in case someone would steal it. Dude if you can´t tell apart a radar trap from a microwave I kinda doubt you could repair a microwave.

"You are so old school" Atte: Ma'am couldn't get what online booking is

I'm so glad I have a great manager! That last one had be cringing.

@braidsbyileona2334

3 ай бұрын

Why exactly?

4:06 people forget that they aren’t the main character and other people are entitled to normal things too

I’ve seen this happen quite a few times at a hotel I worked at in San Francisco.

I keep watching these videos and as funny as they are, they are quite accurate.

Love your videos💕

🗣️ I’VE BEEN WAITING FOR THIS ‼️

Need a video of when that Manager down grades a reservation

2:50 Yep, brilliant idea! Only a genius could come up with that 🤣

Hey, Jess! Why don't you make a skit about downgrading from a suite to a standard room?

9:44 Another German saying: If you make a really big mistake, we say "scheiße bauen" (literally "building sh*t") In this case, we would extend that: sometimes you have to eat the sh*t you build. I think that fits here.

I hope that burger was in a "microwave safe" container when he tried to heat it. 😆😆😆😆😆

Well played

Did he bring one from home? Yeah no? Is it yes he did or is it no he didn't? This is such precise and concise language I don't know how we ever got along without this until the last 5 years or so.

I really enjoy your videos. They are awesome!

Surprise Miss Rogers Cameo!

Last one.... Do hotels have the ability to cut electricity and water to specific rooms? 😆😆😆😆😆

Jessica I am glad to say that I have never been one of these super elite, and as far as I know I have never caused any problem like these and hope that I never do.

Wonder could they revolt someone's membership if they pull stunts like that?

My interest piquing when I heard Rebecca Rodgers-

Wow always bringing smile into my face ❤❤❤🎉🎉

Im just binge watching all of these

Should've made manager do the upgrade part

@nicolewills2448

3 ай бұрын

Plus that guest should be banned permanently from the whole hotel chain

The person who doesn't get the suite they paid for should get a full refund and keep they're booking

Microwave 😅

I have a dream. Blank dream..... Let me try again? Hard work? Agree

Right now I hate U in Mrs Clark Rolle 😂😂😂 i had a guest like this 😂

Only true fans of Jessica can like this comment

@dheemidheemi

5 ай бұрын

Jesus Christ these comments are pathetic

@cookiegirl1097

5 ай бұрын

Only 9 year olds can type that comment

@c.barrett5114

5 ай бұрын

I guess only 112 true fans 😂

@Nxrq00

5 ай бұрын

been here since disney princess

@abdullahkiswani

5 ай бұрын

Not even two hundred?

I have a dollar that says the manager will tell the downgraded guest they had to take a suite out of service due to flooding or something. Meanwhile, she’ll be wondering if she can sell her children if it meant that a suite guest was a no-show.

They should knock on her door at 7am and tell her to leave

Should do one on tipping the housekeepers.

Not he maneger just eating at 5:44

As a "super elite high status member" of a hotel chain you still need to respect what the team members can and can't do. Besides, do you really want your profile (discussed superbly by Jess in a separate video) to show that you're an entitled brat?

7:07 in Germany we would say "Your word in God's ear"

Wow I have never been this early and I love ur vids ❤

Jessica How do you do your eye makeup please???!

Plz make a video where the manager tells the guest about their downgrade

“Staying with us for five nights” FNAF reference???

Great skit! Could you add different customer accents (eg Texas, Bronx, French, British, Aussie, Kiwi, etc). It would be hilarious. Get more wigs and fake mustaches and beards.

If I were the downgraded guest in that last skit, I would be more than willing to be the one to personally remove Ms. Clark from the suite that I had reserved.

Regarding the skit where the woman refused to leave her upgraded room after 2 nights (as she promised) for a regular room; couldn't the hotel at least take away the woman's "super elite status" after she finally leaves the hotel on the 5th day? She doesn't deserve to keep it, as she technically broke the contract.

😂😂😂😂

Mack more plllllz

Hi

There should be a Three Strikes rule in hospitality... prospective guest cops an attitude 3 times = reservation (if any) canceled and the guest is told to go elsewhere. Nobody gets paid enough to deal with entitlement. Also, I sincerely hope that the Manager in the last skit was fired and blacklisted from the industry... throwing the desk agent under the bus for a decision *she* made is a reprehensible attempt to cover her ass.

It still surprises me how some people act

discovered your channel recently. are all the skits based on true happenings? 😂

if i booked a suite and got downgraded im asking for free unlimited movie rentals and to not charge me for the mini bar snacks

I don’t stay in hotels often, I am not a highly super rewards member. But I know exactly how hotels system works. 😂😂😂😂 call me crazy, but why are so many just entitled?? I always prefer to give less problems to the hotel staff and still be courteous.

Early 🙈

❤👍

Ok for the upgrade part, y can't they use the CCTV to prove their part?

This isn't new. I like it its definitely not new.

2:54 Ummm weren’t you JUST complaining about that being a thing?

I love being Early 🥳 (the microwave)

Okay but why is there a safe in the hotel room and not a microwave?

Wait would the guest who was downgraded still have to pay the full price of the suite or would they be refunded the difference?

3:23 3:23 3:23 3:23 3:23 3:23

How would you choose who didnt get an upgrade?

Rebecca!!!!

I’m curious did the events portrayed in these skits actually happen? Not like I have don’t believe it I’m just curious

I was the 27th person to like this video

Manager needs to be fired. Guests booking should've been changed to 2 separate bookings to reflect the room change, and guest should sign a copy to show she accepts the terms and understands she WILL be moving rooms. As she'd then be breaking the terms she agreed to and signed to accept, she can now be trespassed. Problem solved...

I would not trust that suite upgrade woman as far as I can throw her and I'm strong. She already thinks she's entitled.

If I paid for a suit and got downgraded I’d be on the phone with corporate unless the manager got me a suit at a better hotel and comped me for all or most of my stay I would be livid. Even then I still might file the complaint noting they did make it right only after I complained.

@_andrewvia

5 ай бұрын

Lucky for the hotel she originally booked a standard room! She's living at the loose end of a favor being done outside of company policy.

@erichusmann5145

5 ай бұрын

@@_andrewviaOriginal here was referencing the person who's getting downgraded because the manager F'd up. Who will be rightly angry. The person in the suite who insisted on the upgrade? May they be removed from the rewards program entirely upon checkout... and may the manager be forced to deliver the news by the general manager. (Yeah, right, like that's going to happen.)

@kristofferkuhne6747

5 ай бұрын

My mind goes to if I was that person who had to get downgraded it would be something along the lines of this. Cool, a few choices then... I'll stay in the standard room and not complain if A) I get a voucher for the hotel or resort restaurants for the difference plus a $75 "inconvenience fee" or B) I get a refund for the difference, and a minimum discount on my next stay of half a room night+tax (for a suite not standard room since that is what I booked)

@lurkerninethousand2591

5 ай бұрын

@@kristofferkuhne6747 you’re easier than I would’ve been. I probably would’ve expected the stay to be free or at least free until they can get me into the room I paid for.

im so earlyy woahh

❤️♥️💙💜💛🖤💚🧡🤍🤎💗

Pinochio sister? 🤥👃

Love her compilation. Though Jessica should try using a real phone not a perfume bottle as a phone!

@Shopgirl1

5 ай бұрын

I like it better when she plays all the parts!

I will do -1 pushups for every like comment gets

Downgrade me in a suite I already reserved and paid for, the first call I make is to file the multi-million dollar lawsuit for fraud. Then onto the social media accounts.