My daughter once left her favorite necklace in a hotel room and we were a couple hours away when she figured it out. I would’ve been more than happy to pay for shipping but they covered it for me. Of course, it wasn’t very expensive for a small item.

Idk how Jessica can play someone someone likeable like the receptionist or manager and then all the dislikeable characters to perfection. She reminds me of Fire Dept Chronicles. Look him up. He's just as amazing.

@bubzilla6137

2 ай бұрын

I love that guy! Just watched a few more of his short clips this morning! 😂🤣

@anndownsouth5070

2 ай бұрын

Is he the bald guy who does all those skits with really dumb things people have done?

@Joel--yr6me

2 ай бұрын

Oh I love that dude! I'm subscribed to him!

@bubzilla6137

2 ай бұрын

@@anndownsouth5070 Yep!

@Utriedit215

2 ай бұрын

Its called Acting 🤦🏾‍♀️😆

The second one... it's literally traumatizing when your parent behaves like this and embarrasses you everywhere.

@UpperDarbyDetailing

2 ай бұрын

Yup. “Watch Mommy work her magic!” More like watch “mommy” be an entitled bitch and embarrass herself AND me.

@waffles3629

2 ай бұрын

Yep, it's real annoying and you just wanna melt into the floor

@abbywallen8101

2 ай бұрын

I could not agree more

@Simply_Barbie

2 ай бұрын

I am so sorry that that has happened to you before

@erichanastacio9695

2 ай бұрын

I guess it's a Freaky Friday situation. They need to get their bodies swapped back. 😂😂😂😂😂

“Oh, I don’t mind at all; I live for the drama!” And with those words, the character of Nat was established. She’s the best.

@_owlqueen_

Ай бұрын

fr

It would be so cool to see the whole storyline of Natalia from her saying room numbers to the tea loving girl she is

Jess changes EVERYTHING to create these characters; mannerisms, inflection, language style, facial expressions, and they are spot on! Really an exceptional actress.

@greensteve9307

2 ай бұрын

I totally forget that I'm watching the same person!

I worked in many hotels over the years, both as a front desk agent and as a housekeeper. We NEVER said the room number out loud when handing keys to guests except for one agent I worked with. He didn't listen to me or the supervisor when we told him he shouldn't be doing that. He didn't last very long.

I LOVE how Natalia is SUCH a know it all at first and now she's a drama lover 😂😂😊

The entitlement of the first one. Incredible.

Imho, not mentioning the room number out loud should become the standard everywhere in the world.

@Allantitan

2 ай бұрын

Especially when you consider someone could be trying to get away from an abusive partner

@mdrmdr944

2 ай бұрын

At least at my property and brand it is considered standard practice and were only allowed to read the number out loud if they request it. As well as not giving info about whether or not guests are staying at our propetty to avoid stalking

@amandastjohn4735

2 ай бұрын

It is.

@Fusako8

2 ай бұрын

@@Allantitan Lessee, in my 15 years I've had to tell screaming husbands that I could not reveal their wife's room. . . about twice a year. Oh, and the one time we snuck the wife out while the husband attacked our locked security doors, waiting for the police to come get him. Got the poor woman a hardship rate at a similarly rated hotel. So yes, absolutely valid, and does happen. (Then there are the drunk guests perving on wedding parties. . .)

Ik im not a hotel worker or manager, but this seems SO RELATABLE for the workers & managers, RIP 😭

When someone's been working in similar workplaces "so many times, for so many years" and can't believe they have to go through training again... not a good sign. There's a reason they've been through so many employers.

The only reasonable response to the 1st scenario (if not immediately effusive thanks) is to ask if there’s a cheaper shipping method, if not, once you’ve confirmed that even C.O.D. isn’t cheaper, you thank the hotel & pay if replacing the item’s more than the fees to get it back from the hotel… & thank them for the generosity of their extra work on your behalf.

The last one should be standard protocol for ANY GUEST - high profile, reward member, elite, regular person traveling with family or just a regular joe schmo etc etc

First skit - Ship that item back COD! She wants it - she will pay.

@peregreena9046

28 күн бұрын

But if she rejects it, the sender is stuck with the shipping cost.

I have done a LOT of traveling, and stayed in more hotels than I can count, but never once thought it odd that they never spoke my room number out, it was always, "here's your keys, your room number is right there"

There is nothing I love more than correcting an employee's bad habit just to have them give me the eye roll. At that point we can always tell that the employee won't last.

"Hey buddy. It's my first time buying a house and I'm not making a habit out of it. You're not gonna make me pay or are we gonna have a problem?"

I've traveled on business so many times but never noticed that the room number wasn't said out loud. Thanks to you, I paid attention to this on my last trips: and indeed!

@eletakelley7188

2 ай бұрын

Women travelling alone need to feel safe.

@kryceksangel

2 ай бұрын

I always say floor and where elevator is if it's not on first floor

@listey

2 ай бұрын

@@eletakelley7188 all people travelling need to feel safe. There's nothing special about the safety of a woman and safety should be expected whether travelling alone or with others.

@iyaayas

2 ай бұрын

I use to hate that they made me read it but a clerk explained it to me once. Never again will I complain even in my head.

@justinphillips4450

2 ай бұрын

​@@listeyyes, but also no. There is a vast difference.

I love how you’re educating-not just entertaining-HORDES of people through your videos!

The second story reminded me of something that happened when I was a teen (don't worry - my family weren't Karens!) Growing up my family and I used to go camping. One year it poured with rain and our tent flooded. So we packed it all up and looked around to see if there was a hotel somewhere we could stay instead. We went to a hotel we stayed at previously and then luckily had one room left. However, it was a double room and there was four of us, so they got a rollaway bed and extra bedding for us. We were so thankful for their service and helping us feel comfortable after a wet, rainy evening. Thank you to all those who in hotels, from desk staff, cooks, cleaners, etc for all you do for us travelling ❤

Natalia character reminds me of many young girls over had the displeasure of working with. They're so sickeningly "sweet" to customers but are totally B's with coworkers and won't listen...

@waffles3629

2 ай бұрын

Yep. As a lifeguard I worked with someone who had previously worked at Disney world. Any time anyone would tell him he wasn't following protocol, procedure, etc, he'd just say "Well when I worked at DISNEY they did it that way" and continue to do it that way. And I do mean *anyone*, boss included. Yeah, to no one's surprise but his, he was not around for long.

@stardust1815

2 ай бұрын

Natalia literally had the best character development throughout these skits 😅

@splendidcolors

2 ай бұрын

Natalia grows over the series and is a better team player later.

Frist skit - When I used to work in the hotel industry, at the location I worked at, we always shipped guest lost & found items back to them at no charge to them. Well, I guess they are used to staying at my former hotel brand and figured all good quality hotels would do the same.

@richardsimmonsjuggernautof9781

2 ай бұрын

This, good hotels don’t charge guests for shipping left behind items, it’s just poor form. Obviously the hotel isn’t obligated to do so but it definitely is rather a cheap move on the hotel’s part, especially if the guest is a repeat customer at that chain. Sure the guest is wrong for throwing a tantrum about it but I would also be surprised if a hotel requested me to cover the shipping. I’ve had an item left only once, I didn’t ask the hotel to pay for anything but they covered the whole thing like it was no big deal for them and standard practice to do so…

@splendidcolors

2 ай бұрын

@@richardsimmonsjuggernautof9781 I'm an online seller, and shipping has gone up so much so fast that I can understand if a hotel has changed its policy for returning items guests left in the room. I don't know if the price quoted in the skit was based on an actual case, but it could very well be what 2nd day FedEx or UPS charges for a small item. (I usually use USPS for my online store because it's still more economical for small/light items.)

Second story: Upgrade Sorry ma'am, the only thing that I'm authorized to upgrade is giving you.... an extra toilet paper. 🤣🤣🤣🤣🤣

“I call dibs” XD

I don’t work in hotels but I do hate when guests ask me to deliver to room and I can’t because the hotel doesn’t allow me to

These compilations are very good. I've learned so much from them. Thank you so much. I also appreciate hotel staff much more than I already did.

Serious question: Are people really as insane as that first lady? It’s not even remotely justifiable to make the hotel pay just b/c you claim you’ve never left something behind before.

@richardsimmonsjuggernautof9781

2 ай бұрын

It should never be expected, HOWEVER most upper tier chains won’t charge for these sort of things, especially if it’s a customer with status, it just comes off as poor form if someone has spent thousands of dollars at a property and the chain can’t cover a $30 shipping cost as a favor to the customer

The second one is my mom and if i say something like "mom they're just doing their job" i will be the most evil daughter for the rest of the day

I leave it behind in a hotel room, damn right I’m paying to correct my own mistake and get it back. Airline loses my bag? Oh ya betta DAYUM the airline is paying for it.

... and whose fault is it, exactly, that the item got left behind? Be grateful they went to the effort of looking for it! I'm still kicking myself for leaving a bag behind at a science fiction convention that was held in *1986*!

Hotel story that I’d love for you to make a skit about: my brother once found a hotel master key! We went to breakfast and then went back up to our room to get our stuff since we were checking out that day and when we got up there, one of our room keys wasn’t working so my brother checked his pockets for the other one that he had only to discover that it was gone. He thought he might have left it at breakfast so he went down to check and sure enough there was a room key by the toaster. He grabbed it and came back up and of course it opened our door. Then for some reason he decided to try it on the door of our friends who were traveling with us (they weren’t in the room at the time) and it unlocked. Then he decided to try it on the doors to a couple of the storage rooms on our floor and it unlocked all of them. Come to find out he had given his room key to my dad to hold onto and then they both forgot that they had done that. He turned the master key in to the front desk later that day when we checked out but the whole I was thinking “some poor hotel employee is about to be in very big trouble” anyway, please make a skit about this! I would love it!

@andrewstandley8926

2 ай бұрын

"some poor hotel employee is about to be in trouble" yeah, sounds like an honest mistake made by an employee who would likely lose their job over it, even if rightly so. There's no bad/malicious intention so I'm finding it difficult thinking of how that would be an even remotely interesting video.

@andrewstandley8926

2 ай бұрын

Shows very clearly that you don't understand the general premise of these videos..

@Sagethealpha06

2 ай бұрын

@@andrewstandley8926 I didn’t mean that to say that they’re going to get fired (depending on the hotel they might) but just to say that they might get a stern word from the manager. Loosing a master key is a huge thing. Thankfully for the employee, my family found it but had it been someone else, who knows what could have happened.

Oh yes the hardships never end 😂

I love this!!

Here after only twenty minutes btw I love your skits I could watch all the compilations on repeat for hours

Tbh, i don't think paying for returning guests' items would be a dent at all in a huge hotel chain's budget. I bet they would benefit more from this as a customer service with more returning guests who are just so grateful for their items. Leaves a lasting impression

Love your videos, Jessica! Keep it up!

The second one has happened with my friends so many times! But heres a hotel related one, once me and my parents had been travelling through car for like a whole day and arrived at hotel at night without like any reception..and then when the hotel staff said that the rooms are all sold out, god my parents blew up! They were yelling so loudly that they only quiet down when a guest had to come down, she was a old lady. Apparently my father knew the brother of the hotels owner and the brother had said they may come in the hotel whenever they want but since it was midnight the brother wasn't picking up so like yeah..we were eventually kicked out, the receptionist was so kind though, she even gave me some chocolates lol

Love these skit! Great job!

I love ur videos! This is hilarious lol

I agree that the last one - not saying the room number out loud - should be standard practice. I just curious, how is this handled when the guest is blind? Obviously, I think it's even MORE important not to say the room number out loud, but what is another way to let them know?

"Free upgrade" triggers the memory about a TV crime show ... The opening scene of that episode: A middle aged couple is led to their room by the bellhop. The wife going on and on about that one time she saw a cockroach in a hotel room years ago. So the bellhop tries to ensure the wife that the room will be cleaned perfectly and if they find anything wrong with the room, he'll see to it that they get a free ungrade. He opens the door and now picture this: Blood everywhere, even the wife is so shocked that she shuts her mouth. Into the silence the husband says deadpan: "I think we take that upgrade."

Great! I like these stories. They make me want to go to a Hotel and cause unique bizarre experiences there. :D Maybe something including frogs and trumpets? I'll have to get creative to make it unforgettable, but it has to be wild! :)

This is crazy, I am watching and enjoying the best hospitality training videos, and I am not even in the industry.

Huh. The lats one makes total sense and I never noticed the pattern 😳

Yes you can get into a room without a key and it’s quite easy and cheap. Basically you can trick those key locks into thinking your computer or hell even your cellphone is a key.

The poor kid! I remember that "Mom!" 😂

I never noticed that the hotel did that until I saw it on this skit

Girl. You left your thing. If you didn't want to pay for shipping, you should have taken it with you?

The thing with the security guard watching movies, if he had just watched tv instead of trying to get away with watching paid movies for free, he wouldn't have had the paper trail that got him caught

Oh my gosh, I had this happen. I left a teddy bear (one I've had since birth) get left behind at a hotel out of state. I quickly called the place up and asked if they'd found the bear, once I sent a pic of what it looked like. They had found it and put it behind the desk. I asked them if they could ship it and how to arrange the payment....I wired it to them and had it back in a week. Needless to say, Radar (the bear) is now retired to my bedside table.

A round trip flight could cost the guest $500 . She could just go there in person to collect it.

I just got a Pokémon handbook from lost and found. Got a phone a couple years ago

I love your videos and i binge on them... Something about your style though feels as though you are in acting class reading through a script for the first time... Which is uncanny because i assume these are your personal experiences. ♥️🙃

i love your channel

YESSSS

6:23 Blacklisting. Prima facia, Labor Board and EEOC would be all over this, like stink on you know what.

@TheLovelyMissBeans

2 ай бұрын

That's true. It's illegal for an employer to divulge information about why you are no longer employed with their company. I don't think they are even allowed to say you were fired. Just whether they would rehire you or not

@eletakelley7188

2 ай бұрын

He was not a hotel employee

@TheLovelyMissBeans

2 ай бұрын

@eletakelley7188 no, he was an employee of the security company. They have employment rules too.

@heartofthematterlanguage

2 ай бұрын

@@TheLovelyMissBeansNo, in fact, this is not illegal in the US.

@TheLovelyMissBeans

2 ай бұрын

@@heartofthematterlanguage employment laws vary by state in terms of what information a former employer can divulge when called for employment verification. But in no state is it legal for one to call every potential employer in town and give them private employment information about you without your knowledge or content.

I had to pay for my headphones to be shipped because the fee was cheaper than having to pay for gas for a 8 hour trip.

Third and I love your compilations❤

That attitude would have gotten her FIRED

Haha I am an assistant manager in FO. Very good lesson for people who are willing to start GSA!

So you’re telling me that my parents COULD have called the hotel in NYC, and they could have shipped the Pikachu tamagotchi I accidentally left behind back to me all those years ago?

Yeah right..that's exactly why I don't feel secure in hotels when I am traveling because the security guards don't really care about "security."

Think about planning so badly that your whole family ends up in a room whit a single bed

At most hotels I've stayed at, they do write the room number down, but last time they said it out loud and I was so surprised and hated it. Thankfully I wasn't traveralling alone, but that's not the point

Body spray as a phone lol

On one hand I agree with the first video, on the other hand what item cost $34 to ship

And that character Natalia in real life, lies fo manager saying "they never told me that in training" even though it was instructed during training.and the manager belies the liar

Yes Hotels provide a service..... For a charge!

Hi Jessica, I really love your skits they're just so entertaining😄💕. My question is 👇👇👇 Can a front desk agent complement the guest's outfit or is it overreacting?🤔

I forgot a jacket on a dive trip. They called me *as my name was in it*. I told them just put in lost/found for someone, gift it. They said they could send thru Greyhound and it would get to local greyhound stop for $5-$7. Ok that’s worth it. I go to pick it up/pay. It was in a 5”x8” box. $40. I told GH person “I guess it’s not mine”. He said “I don’t blame you”

Safety and security, the one thing that trumps money, guest service, and everything else.

at least the hotel agreed to ship it back and not tell the person I didn't see anything

HOW AM I 9 MINUTES EARLY

our of curiosity regarding the shipping situation... assuming there would be a hotel of the same chain near to the customer's location, could an internal mail process be leveraged to move the item closer to her and she can pick it up from there? Wonder if that process exists in the hotel business. thanks 🙂

The act of packaging the item costs the hotel in labor and materials and sh is not being charged for that.

Announcing the room number loudly is an issue but she didn’t need to announce loudly that she’s a woman traveling alone if she was so concerned, for all anyone knew her husband could be parking the car. And she didn’t need to be so rude about it.

Who know you could talk on a Bath and Body hand soap, lol

❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤

I think I would love to work at hospitality if I was not an engineer

You always seem so in control in skits, but in real life do you ever cry after these interactions? I used to go to the bathroom cry after dealing with difficult customers. I couldn't help it

So you let the kid make the decision? 😂😂😂

I lost a very sentimental item at a little hotel in a different country that spoke a language I didn’t speak. I was able to email them and be in contact with someone. We both used Google Translate to help communicate. It took us a little bit of time, but they found it and we were able to get it shipped to me. I would have paid almost anything for it, so I of course paid for the shipping. I didn’t question it at all. I lost it. I pay for it.

I recognize these from TFTFD

If lost items can be shipped for FREE.... clients would start leaving all of their belongings and have them shipped to their homes for FREE.... ALL THE TIME!!! The hotels would lose lots of money for that service.

It's perfectly fair to charge for shipping...but a hotel we stayed at last week is shipping my wife's boots to us at their cost....which makes me more loyal to this brand.

Of course it would be out of character, but the smart employee caught at the end, "Yes I am sorry manager I know saying the room number out loud is wrong and now I am writing down and circling the room number for the guests, I am sorry I tried to hide it." But it all worked out, I just meant for future employees.

So security guards have a master key even if there is no reason for guards to have the key?

It is the hotel's job to provide a service... if you are paying them

As much as I love these videos, the security company guy was wrong fit taking the clerk anything about the guys demise.

If I was fifty years younger,I’d be asking this lady out for a nice dinner.

Why do people expect others to pick up from their mistakes?

6:57 had a new manager that had just come in exactly this for example what he did wrong was because he saw how to make the sauce in the training manual & the people who gad been working there for a long time that knew how sauces came out we had been making a sauce for a long time so we knew how it looked what it tasted like what was the consistency how it should be but because he was given position of manager coming in brand new again not off of the line or anything like that he was a person that was just hired off the STREET as manager and was given a booklet and because WHAT he saw in the training manual booklet which is when he said that he was right even after we tried to correct him when he kept saying I saw it in the book I saw it in the book I know it's right and then after the owner or general manager corrected him he still tried to play it off by saying well that's what was in the book so i know i did everything right even though we tried to tell him different at that point we all knew what kind of person he was

Yeah the hotel provides services for things that AREN'T their fault

Even if it were possible or within the bounds of reality, it would also have to be based on availability. If there are no rooms available then an upgrade is simply not possible under any circumstances. How difficult is that to understand. Apparently, booking through a third party app does not allow for any kind of flexibility in the bookings

A while back I was putting things ready for my holiday and couldn’t find 2 very valuable rings. I searched high and low. I knew I had had them on the previous cruise 4 months ago. As a last resort I rang the head office of the Cruise line, and explained that I was really grasping at straws, but did they have my rings by any chance? I nearly fell through the floor when after a few minutes she said ‘yes’ the rings were there. As we were going down to Southampton within the next Couple of days I would collect them, which I did, I was so lucky because they were going to be Auctioned for Charity the very next days, the holding time was just about to expire! As we were on the same ship, I saw the Purser who said an American couple had handed them in! I sent a letter of thanks to them and the Purser said she would make sure they got, obviously they were unable to give me their address due to data protection. That’s luck!

I lost a pluto stuff anmails they said they found it but the next day i try to send my info to mail it back but they said no they could not find it

Is the offer to ship things standard for hotels? I've had issues asking for the hotel to ship things.

@Fusako8

2 ай бұрын

yes? At least the 7 hotels I've worked for have all shipped. Often I was the one doing it. (And as auditor, I iterated our budget. We never exceeded it, so no idea what'd happen if we did.)

They don't want to pay for shipping something they left? How entitled can you be?

When I was a sophomore in high school, I began to play full contact sports. Please reply with your guess. 👇🏻👍🏻