Some people really don't know how a whole business functions beyond the one thing they want in the moment.

@GW-gz8jh

Жыл бұрын

Hotel booking is pretty well explained and standard though.

@pandalla114

Жыл бұрын

Or that there are more customers than them

@Amusementnational

11 ай бұрын

I think everyone has been guilty of this 😂. ( not that it is right )

@edmg7

11 ай бұрын

@@Amusementnational agreed

@judyelmer2257

5 ай бұрын

It's called rent a room NOT SELL A ROOM

Today I had a guest call wanting me to change some information on her reservations. She is going to be staying with us for two months. She made OVER 60 RESERVATIONS-one for each day. I told her to call back in the morning and talk to the manager. I don’t have time to alter 60 reservations on a night when we’re full.

@michellealjunaidi8471

11 ай бұрын

Jessica should do a skit to that situation. Why would someone do that makes no sense.

@QuikVidGuy

5 ай бұрын

Why would she not just block-book those 2 months

@zagrizena

3 ай бұрын

​@@QuikVidGuy maybe because there isn't a single room that's avaliable for the whole 60 days? Dividing up the reservations might seem more flexible online, bc it might account for potential necessary up and downgrading and moving rooms, although it makes much more work for the front desk. Maybe better call and let the hotel staff handle the complex reservation next time.

@justinphillips4450

2 ай бұрын

I can think of one reason, at least. Our hotels rewards system gives the highest two tiers welcome amenity bonus points at check in. Not per day, but per reservation. Game the system.

As someone who used to work in customer service, your Karen impressions give me chest pains. I feel like a Vietnam vet who is having flashbacks to the war zone.

@DeterminedDIYer

11 ай бұрын

Same

@priscillajimenez27

7 ай бұрын

I feel the same: retail, food service, and school districts

@michellestewart9197

7 ай бұрын

Me too. 😂

@ISadIromanticIgirl

2 ай бұрын

You are a clown. Freaking veteran flashbackes?! Yeah right the war zone and the peace life. Disgusting 🤡

Working in a hotel myself...this is the reason why I work overnight. Also you and the people you work with are WAY nicer than I am xD. My rule is the second people start yelling and cursing, I assume they're going to get physical so I ask them to lower their voice and tone or the cops will get called.

@stixoimatizontas

11 ай бұрын

THAT'S THE WAY! Zero tolerance policy in businesses must be enforced by law.

@MeltingHeartsWaxMelts

8 ай бұрын

👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾💪🏾

You deserve a like for that customer that said, "I am going to stand here arguing with you and management for hours until security is called and kicks me out."

@erichanastacio9695

2 ай бұрын

If me as another client... I'll get another staff and tell what's happening so they can get security. I'll watch to see the drama unfolds. 😂😂😂

I am in my first year of housekeeping. Thank you for existing.

I mean... if the hotel is hurricane-proof (a reinforced concrete structure of reasonable height, far enough inland, and well above sea level), I don't see why it can't be treated like a vacation LOL.

R E Q U E S T My favorite is when we have people show up at 8am to check in for a room when not only is checkout 11am but Housekeeping does not start until 9am.

As a Hilton Lifetime Diamond and Marriott Lifetime Platinum Elite member I have more than a few stays. But until finding your vids I had no clue regarding the abuse hotel staff have to endure. Like I've stated in the past "common sense isn't that common" and it appears that some hotel patrons prove that fact. Thank you for the enlightenment... Sincerely,

@tommoore2012

8 ай бұрын

Aside from upgrades and free over night stays, what do those levels of memberships offer you?

@Corppilot2545

8 ай бұрын

They make every other car payment for me! 👍

@dianapohe

Ай бұрын

​@@tommoore2012mostly entitlement

I sincerely appreciate the stink she put on the word 'request'.

@queenie1010

9 ай бұрын

Same😂❤

@kitsuinarinightshade4474

4 ай бұрын

I absolutely adored the tongue curl purr sound!! It was so freaking awesome!

Done my first ride out this year at Disney, and I had to room with someone I did not want to room with, very nice dude, but he's loud. I went home and grabbed my RV and stayed at the parking lot of the resort. Honestly got the best sleep I ever did.

These videos make me feel so much better because I always worry about doing something wrong. It's unbelievable people don't understand how this works. Imagine that person themselves being told to leave early for someone else lol

Takes me back to the Christmas Eve that I rescued a young cat who was abandoned in the snowy cold. I took him to my hotel and left him in the car. The check in clerk heard the story and asked "he's in the car?" I said yes and he said " that's clearly a service animal" I literally was crying from the kindness. The Dollar General employees also hooked me up with everything that baby needed to be a Merry Christmas kitty baby.

I love her. Any videos that educate how difficult it is to work with the public at their job should be viewed by everyone! Btw...you seem super smart, youre a great actor and you are so beautiful girl!!! Keep making your awesome, educational videos!

That's a great idea - Take 2 people who dont really like each other, put them in the middle of a stressful situation and force them to be in a room together. Gotta bet that manager didnt do that for themselves though

While I have never worked in a hotel/motel/Holiday Inn or the like, this echos the vibe of every service job or receptionist job I've ever had. 🙄

People are ridiculous!! Having worked in service, I try to appreciate exceptional service and make sure that I pass on that excellence to their supervisor. If something isn't their fault, I acknowledge it too and say that while I'm upset, I'm not upset with the individual. I find that being nice makes people more willing to be helpful. I've had some amazing conversations with people as a result and been given far better solutions than I was aiming for! Being kind has netted me some amazing upgrades. At my son's destination wedding, we walked in to surprises in our room every evening - it was as if we were the honeymooners!

"But checking in 5 minutes after midnight counts as the next day, right?" Just something I dealt with too many times when I was an auditor.

I love the “Karen Gets Kicked Out” skit!

@carultch

9 ай бұрын

I love how thrilled she was to let another customer rent the Karen's room.

Watching your skits makes me appreciate your job and work ethics so much more. My wife and I travel more now that we’re retired and I’ve witnessed the overbearing audacity of some clients who believe that hotel and resort staff are servants to be ordered around like serfs in a medieval autocracy. We both came from service jobs and understand how it is to be ‘looked down on’ for what some people consider menial help. You are definitely under appreciated and we always try to show how thankful we are to those who tend our room, run the gym area and take care of the food and drink services. It seems a thankless job, so we try to impress upon the staff our gratitude. Hotel and resort staff are awesome. ❤

I remember arriving before our reservation, so we stopped for lunch. The place had a ton of mold which caused my nose to run. We ate and moved on...to the hotel. I apologized to the staff and said we were early. They upgraded the room and gave us the key. Now I know why.

@S.Malama

11 ай бұрын

As Someone who worked in the back and front desk, yes that's exactly the reason. The industry used to do as customers scream because of bad reviews ect. but know they start to realise how bad this actually is and I rewarded every nice and polite customer with going beyond their expectations but If you are a piece of cr*p I will do the bare Minimum and charge you with every possible fee.

I often feel sorry for hotel staffs when I see unreasonable guests. Once I was staying in a small hotel, where they stated clearly breakfast serving time. A woman and her daughter came down with wet hair (apparently just washed their hair and showered) at precisely the time when breakfast ended. There were some croissants, yoghurts and bits and pieces, not the full spread like early in the morning. She was angry! She just stood in the middle of the buffet complaining that the hotel "did not have any consideration for people who get up late". 🤷‍♀

I love all of your different hotel skits you’re also so funny and you’re good at acting like a Karen!!😂😂❤❤😊😊

@yuckyool

6 ай бұрын

She's seen/heard enough of them, I guess

I once was flying on a redeye into Detroit with an important meeting later the day I arrived. So big brain moment, I reserved my room for the night I was flying so I had it available for a shower and a quick nap before meeting. I emailed and called the day before and day off my flight to confirm that I will be NOT checking in while I was flying and was told no problem we'll note it on your reservation! .....except when I arrived, no one had informed the night crew that my arrival was super early morning, so there was much confusion. It got sorted out eventually (the front desk manager knew about the sitch, but was a bit late arriving) So in theory, it's a good idea. Just make absolute sure they know you will check in the day after the reservation starts, otherwise they may mark you down as a no-show.

I can't imagine how horrible it must've felt in the bride skit; when you go out of your way to give great service in consideration of their needs, only to be disappointed at the lack of consideration given back in comparison to your understanding of their own situation 😢 This must happen a lot, how have you guys not lost trust in people?

All of the skits are 💯 true

I used to work at a resort…these are all valid real stories that happen…often 😑

I only did a ride out once for a snowstorm, never again, I worked almost 18 hours with no food or rest break and only used the restroom twice. The next snowstorm it took my husband and I over an hour to get home ( normal 14 minute drive) and it was worth it.

You're so totally charming. Brings back memories of my front desk days.

Omg😁some people just don’t know to prioritize or organize. Feel for the front desk people.

Jessica, Thanks for the good laughs...and the important hotel lessons..!! 😊

The last one was handled beautifully. Also literally yesterday had a bunch of young boys wanting to check in at like 8:30 (I'm not working the desk, but when it's 6 overenergetic loud guys and you look like the staff, you have no choice 🤡)

I must be a dying breed, Jessica et al. I always make sure to tell the hotel if I'll be arriving late in the evening, and I make a particular point to "please tell house-keeping not to worry about having my room ready on time, as I won't arrive till (x hours later) anyway".

@neeren777

8 ай бұрын

Yeah honestly i dont understand how people are not mindful at all. There have been many times I have arrived early and always let the staff know this when I book, ready to pay for early check-ins. Because most of the time, if you go by plane or car or do these people not know when they arrive? It is quite wild people don't understand how hotels work.

I never knew so many people ask for early check in I work 3rd shift so if I'm at the hotel before 9pm I'd be amazed with my time management skills while on vaca XD XD XD

@edennis8578

10 ай бұрын

Sometimes you don't have much choice, especially when you're flying. You get there when you get there. What are you supposed to do, sit in the lobby for hours trying not to look ridiculous?

Were you able to get a hold of Santa to pass along the little girl's request? 😺

When people on the phone asked for early check ins i would tell them the only way to guarantee an early check in is to reserve it and pay for the night before and we would check it in for them the day before. Then I would note on the reservation that I had told them that.

For me she posted for this video at exact 6:00

Karen: Uhh, wait so I’m gonna be homeless now? Since you sold my room? Me: Uhh, pretty much yes.

As a Floridian since '79, I LOVE my high standing cement block house. Living in mobile homes from 92 to 2011 was not fun. I had to shell out for a week stay at a motel in '04 because of raw sewage from the line going across my yard from the power failures after Charlie. The past decade has been HEAVEN. Even with my 16 hour days pre and post hurricane. (Medical supplies warehouse)

The hurricane one brought back memories, but not of a hotel. My husband was working on a nuclear plant construction when we had a hurricane come through. After a certain time, no one was allowed to come or go, so he had to stay there. I was 7 months pregnant and was very glad I wasn't closer to my due date!

Girl I love your accent with the ReQuEst!

Omg. I feel so sorry for the people that work at these facilities.

I bursted laughing when Karen broke that fourth wall

(totally not me mentally taking notes in case I ever need to make a reservation for myself) Thanks for the PSA!

Gotta love working with the publuc!

That RRRRRRRRRequest killed meeeee😂😂😂😂

I absolutely love the way you said "RRRRRRRRRREQUEST"

I love your videos.i used to work in the bad hotels and some of your stories are hilarious and yes,I've had them happen but have had oh so much worst.thanks fir the laughs...

These are so funny! Love them!

I can enjoy this. This is privileged Karenness at its finest!!! It’s highlarious how asking politely AND being gracious and grateful at what can REASONABLY be accommodated WHEN it can be done. It’s never hurts to ask. But NEVER expect that will be done. It’s always awesome when it can be done. You’re awesome and amazing and thank you fur your experiences. I hope you get better quality customers!!!

That R roll was amazing

I love these! Your very talented! 🤗 Keep it up girl!

That "R" was personal 6:48 😂😂😂

“Mam, where were your parents?” The shower 💀

The little kid!! 🤣🤣 You are a genius

I love your skits it’s always so funny

RRRequest got me laughing so hard

yes! all true!

I love that you call the little girl, mam. ❤

Honestly, if i was staying in a hotel during an hurricanes, as a person who LOVES chaotic whether, I'd definitely treat it as a vacation! 😂

The kid is adorable and inoffensive and I love that

Charge a full room rate for daytime use. Use is use.

@edennis8578

10 ай бұрын

You mean they don't?

Funny stuff!! Jessica you really should visit a Goodwill, or some other resale shop, and get an old cordless phone for your skits. 😂 Perhaps you could have a short video showing all your pretend phones. 😆

😂😂😂 that rolled 'r' on request really got me 😂😂😂

I like how she said rrrrrhequast 😂

“I thought I’d just put everyone who doesn’t like each other in the same room …” Great! What could possibly go wrong?

The mom in the hurricane ride out needs to be a main character

Okay but fr the last one is kinda cute, I'm sure annoying to be dealing with in the middle of a shift but still cute

I love your videos they’re so funny

I love that before you tell her that she cancelled her reservation you took three steps back.

6:46 the way she said request

When the last skit featured the most mature and reasonable customer out of the whole lot. We're you able to forward her request to Santa?

Why do these shorts cause my anxiety to go 📈??

Your mom is amazing 🤩 so chill and understanding😂

I love your videos so much, and its nice to see the customer service industry is the same no matter what area you work in XD, since working in the area it has genuinely pickled my noodle. ive been in so many stupid situations that were clearly the customers mistake and after explaining the situation i always get a similar angry response like 'well this is terrible customer service' or 'i will be making a complaint' and im sat there questioning... is the whole population alot dumber than i thought and they just don't get it or are people that entitled and unwilling to see when they are wrong. Like i daily have to explain to grown people how their bank works.... or what a warranty is.

If they want early, they should have booked the previous night as well

I've been to work as a house keeper. Thank the managers girls and the men that ran interference for us.

Worked in a hotel kitchen and this is scary but true

Loved how she rolled her r 's when saying request

I love the RRRAATARAREQUEST

rRrRRrRrRrEQUEST LOVE IT

At 4:20 i was very impressed that the manager was cleaning rooms

My family treated the aftermath of Ida as a vacation. We spent some time in Dallas. It was fun

Omg the first one!!!/!!!!!!!!!!!!!!!!!!!!!!!!m!!!!!!!!!!!!!!!!!!

I love your skits and have subscribed so I don’t miss any of them. I worked as a nurse for 30 years before retiring. Even tho it is a totally different “type” job I can say we had people that acted just like your Karens. Working with the public is a hard job.

i love how you said request at 6:46

On the hurricane skit: A high stress situation is not a good time for 'team building'. Oh, and the room reservation Karen was classic bs.

And this is why I moved to night audit

Your eyes alone turn my knees to soup, but you also have that lovely, perfect face with a smile that restores the 🌞 on the ugliest, greyest rainy day. You are an angel.

@Ruthavecflute

Жыл бұрын

yeah, just so you know that comes across as creepy as heck.

I once rode out a hurricane at a hotel in Myrtle Beach. We were right on the ocean front. It wasn't that bad until the power went out. Even then I didn't feel in great danger. The hardest part was we couldn't use the kitchenette because of no power, and very few restaurants were open. We ended up spending an hour in a McDonald's drive thru just so we could get something to eat. We were on the 4th floor, and the lack of elevators was a bummer too.

On a personal note, you look great and black. Especially the skit where the Karen was wearing that black sleeveless with the little lace on the top of the arm holes. Looked fantastic on you!

Rrrrrrrrrrrrrrrrrrerequest😂😂😂😂 I love your channel

All I’m going to say is wow! Just wow! I am speechless. I knew hotels have some stuck up, annoying guests, but this is just… i can’t even think of the word, astounding just doesn’t cover it. I feel so sorry for you when you have to deal with some if these individuals. Shout out to you and everyone who works in the industry.

That r roll is purrfect

I've seen the Early Check-in Request Karen before. Went through the lobby past her and into the restaurant, passing a very stressed manager heading towards the front desk on the way. Manager looked very tired; I felt very sorry for him.

When I get to a hotel early and there is no room ready, I have the hotel resort put my luggage in their storage and I go out to a restaurant, shopping, or to the park if I have reservations at the park that day. I then get my room key when I get back later in the day. Why don’t you recommend that to your guests?

Gawd, how exhausting!! They're in a line!!

During a hurricane here, one of our local hotels went to the home of an 80 year old housekeeper (very spry lady) gave her a room and made sure she was safe during the hurricane.

“Homegirl is really treating a hurricane like a vacation.” Well, might as well make the best of it. There are definitely worse ways ti ride out a hurricane than a hotel bed and room service.

0:55 JuSt BrInG mY bAgS tO tHe RoOm I aLrEaDy BoOkED