Rule #1. When there are two desk clerks, the moment one leaves, the other gets swamped. It doesn't matter what time it is. It doesn't matter how slow it -seems-... it happens.

@paulapeterson2253

Жыл бұрын

😂 Facts!

@unfortunateselection8489

11 ай бұрын

That’s also true for cashiers in retail

@Sebadoh1994

7 ай бұрын

Yeah at my hotel no one else works with me, I work alone every night including Friday, Saturday and Sundays nights when we are our most busy and we don’t have any security or any other staff on at all. I’m a small girl too so it can get scary at times

@DeathnoteBB

3 ай бұрын

That’s why you leave as soon as you’re let go 😂 Not gonna be there for the rush

The last one touched me as my brother suffers with MS. He would laugh out loud at someone telling him he’s ‘a mess’. Your customer’s reaction was dead on with our family! Concerned for their family member, but not willing to harangue an individual over an honest mistake. And I bet if she told grandpa, he’d get a chuckle as well!

@margaretschaufele6502

4 ай бұрын

I liked how polite she was about wanting to check in early, but actually understanding that hotels can't always accommodate you, unlike the entitled and rude customer before her.

@boingyboop4960

3 ай бұрын

What is MS?

@Kuurajin

3 ай бұрын

geniune question, what is so wrong about calling someone a mess? doesn't it just mean the person can't get their shits tgt? isn't it fine to ask for an early check in or wtv because someone's a mess? yk, so that they can have a room to calm down in and all?

@scedrastoffel5142

3 ай бұрын

@@boingyboop4960 it’s a condition called multiple sclerosis. It’s basically a degenerative disease that attacks your muscles and it will have them decay so overtime the more you have the disease, the more progressive it gets and it causes mobility issues and most of the time people end up becoming wheelchair users.

@watercolourferns

3 ай бұрын

@@boingyboop4960 Multiple Sclerosis, it's a disease of the nervous system.

Can’t tell you how many guests I had that screamed at me that I didn’t have their reservation only to discover they were at the wrong hotel. Never apologized for THEIR mistake either.

I would love to see Bartender vs Manager (from the first 2 skits) those 2 personalities would make for an entertaining conflict

@danielvanr.8681

Жыл бұрын

Hear, hear! 😂

The last one I first thought was even worse. When they said grandpa was a mess I thought they meant Grandpa made a mess as in he pooped himself.

@tammysmith2827

Жыл бұрын

I thought the same.

@SOUTHERN_LADY

10 ай бұрын

Me too!!😂😊

Even if Grandpa was a mess, that would still be a legitimate reason to check in early lol the hotel I work at has a lot of elderly guests…

@slashymarauderness

10 ай бұрын

I was thinking grandpa soiled himself or something hahaha

@blushymoon

2 ай бұрын

@@slashymaraudernessI thought that too haha

This happened! We had an impatient guest that literally harrased the housekeeping staff, telling them to "hurry up". I've been working hospitality for a long time and people just seem to be more rude than ever. Fortunately there are wonderful guests too so that makes up for it, partly anyway.

I flew cross country (Cali to upstate NY) on a red-eye for a wedding at the hotel I was staying at. Got to the hotel WAY before checkin. Went to the desk clerk “I know I am WAY early & if my room isn’t ready, I totally understand. But, I have nowhere else to go, so, if my room isn’t ready, I’m gonna go hang out in that corner. Unfortunately, I haven’t showered since yesterday morning, so I apologize if I stink up the lobby” I said the last part in a jovial tone & desk clerk chuckled. Within half an hour, I had my room. 😂😂😂

"Issued a challenge" ... that's managerial popsmart lingo for "crap nobody else wants to do". And the Mrs. Anderson outcome was sooo satisfying. "My room", my arse. You may rent it for a few nights, but it's still, at the end of the day, the hotel's property. 😎 And I just love the bartender's attitude and snappy comebacks. I've been there, too, when the universe graced me with one moron customer too many on a day when I had zero effs left to give. 🤣😄

I have MS, but I’m going to refer to it as “a mess” from now on 🤣

@Thathadeskid_13

5 ай бұрын

In the most respectful way possible what is MSbi want to understand if yiu dont want to share thats ok

@czerniana

5 ай бұрын

@@Thathadeskid_13 It’s multiple sclerosis, an autoimmune disorder that causes lesions in the brain.

@Thathadeskid_13

5 ай бұрын

@@czerniana ok thxxx im glad iblearnd new things bc sometimes googke is nkt accurate

“You’re my new best friend I’m going to tell you my whole life story” 😭😭😭

I remember my first job working at hotels. I had jus been hired as nigjt auditor. The lady who was supposed to be training me was fast asleep in the back room. A man came up to check in. I got him checked in, and gave him his keys. (It was back when we still used actual keys). He was already feeling no pain, but went over to the Greyhound Racing Track and had a few more drinks. Next morning my GM called me. The man was so drunk that he didnt realize until he woke up the next morning that I had accidentally given him the keys to the supply closet. The GM was laughing so hard she could bearly talk.

In the autumn of 2005, Hurricane Wilma seriously damaged one of our tropical resorts, closing it permanently. Our Elite guest called, demanding that I "personally" find a comparable resort "somewhere in the tropics" for his family's Christmas holiday. I apologized, explaining that our hurricane policy offered a full refund of the loyalty points, but that our remaining vacancies were at more luxurious resorts, at a higher redemption rate. "Oh no." he yelled. "This is your fault and you're gonna make it right!" We did make it right. We refunded his points in full.

My first day I cheerfully asked my first guest if she was checking in. She said “what a stupid question, what else would I be doing?” Well, as any front desk rep would tell you if they could, about a kajillion other things.

@amandakershaw2860

5 ай бұрын

Lol, I feel this one as a restaurant hostess. Folks walk in and I ask, “What can I do for you?” Sometimes they say, “We’re here to eat, what else would we be doing?” Well, you could be here for a takeout order. We do thousands of dollars in takeout every day. Stop responding to my courtesy with hostility, Karen.

The "this is MY room" is just insane.

Jessica, I worked in a hotel for many years, and your stories get me giggling SO hard because I can totally relate. Love your channel! ❤

Hotel managers always treat front desk like they are children. I also hate micro management

The one about the last minute guest trying to kick out someone from her preferred room was hilarious 😂

OMG! I love the bartender. Great sense of humor. I would never leave that bar - just to enjoy the comedy

I love how you have Mrs. Andersen say the word "Business", Jess. I foresee a very successful acting career in your future. Keep it up!

Jessica, Your videos are hilarious and informative..!!!! Whatever hotel you're working at, I hope they know what a valuable asset that they have..!! 😊😊

I love love love the happy fun one at the end.

I spent several years working in rental cars. Everything you've skitted is rehashing my nightmares. Remember, rental car counter agents are the first hospitality employees that deal with the customers after the airlines have pissed them off. The rental car counter agents do their best to ease the customers, and they even get to go for a drive to hopefully calm them down before they get to the hotel. Imagine your worst customer experiences and multiply it by some imaginable number, then multiply it by 10. That's how bad it is, usually because airports do arrivals and departures in clusters. For several hours it's nothing but pissy customers. For another several hours it's dead enough where they get to kick their wounds, refill the parking lots with cars, and prepare to do it all over again.

Those managers are tricksy!! To volunteer or not volunteer, that is the question 😊 isn't it great dealing with the public?! I guess all service personnel are supposed to be psychic!

@stoneofelements

Жыл бұрын

I would volunteer for jobs (i work as a cashier in retail) but not to go home early unless a) i wasnt feeling well; b) my spouse/pets werent feeling well (yes, my hubby is on the same level as my kitties); c) there was worrisome driving conditions (icy roads, road closures, etc) that would otherwise prevent my safe travel getting home. More time = more pay.

3:07 Mrs Anderson gives me major Sheldon cooper vibes 🤣🤣

The last skit...my Grandpa would totally agree that he was a mess! As a joke of course.

After working 15 years at reception desk i switch many positions from a bellboy to front desk manager I've experienced most of these stuff and I know that for a fact sometime can give you a headache

Hey Jessie! Love your vids seeing you upload makes me so happy, I've been in love since day one, hope your day is going great! Love you ❤

1:00 You wouldn’t even be surprised if I pulled that shit off perfectly😅

As part of Loss Prevention training new people were required to go to room 1327. We had no 13th floor, and room 27 on a floor would be the elevator lobby. So to train then to know the layout of the hotel. We hoped they’d realize quickly, but if it took more than a few minutes, they rarely lasted a week.

2:43 if I’m being honest kind of reminds me of like autistic tendencies where if there is a routine (their spot) then breaking it causes distress. I know I personally get a bit worked up if anyone sits in my spot in either class or on the bus, because that’s my spot and I always sit there.

I love the bartender

Love the sassy bartender! xD

If I had a free voucher at a hotel’s bar? I wouldn’t even be plastered enough to tell the bartender my whole life story even though I’m 21 years of age

I loved the last lady whose grandpa was A MESS.

Thé guest at the end is so kind you want to arrange an early check in the sauna suite for free lol 😂

the last one is my favourite

I really like your content, hoping to see more of stories from you

I'd definitely stay at your hotel. Even the Karens are beautiful there. 😺😺😺

@kmes8989

Жыл бұрын

All Karens are beautiful, per my Mom. (How do you know all of their names?) Sincerely, Karen

@HariSeldon913

Жыл бұрын

@@kmes8989 It's just the term now. I've never met a figurative Karen who was actually named Karen. On the flipside, I've met plenty of Richards who definitely were dicks.

@kmes8989

Жыл бұрын

It shouldn't be "the term now." That's my point. Many of us are named for a disability rights advocate, whose mother published a book with her daughter's name as title in the late 1940's. That's how my parents learned the name. It's time to stop calling clueless people by the name of many ok and even some remarkable women.

@ChaoticYak1

6 ай бұрын

@@kmes8989 I agree. I hate that a name is being used as an insult. Of all the Karens I've known, only one was unpleasant. And I've met an amazing number of Karens over the years.

Laughing right along side of you. Unfortunately this happens almost every day at the front desk!

Love your vids, never realized how hard you guys have it

Oh my god the one with the bar! I work at a café/bar that's connected to a hotel. For some reason, people come to me as if I'm the receptionist. It literally says BAR at the door, we don't even have the same entrance as the hotel part of the building but for some reason people seem to think it's the front desk. I once even had a person come in from the front desk, where they've been told the hotel is fully booked and asked me to do something about it or let them stay here because "you're part of the hotel, right? So you should have rooms". I swear, some people..

Mrs Anderson is what I think I would be like as a Karen. 😂

that room challenge was clever haha

Love these skits! Very well done & funny, even if a bit sad

These are so funny. Love sent

I know this is months late, but that first song you used is from my favorite game!! Gave me happy vibes while watching!!

They made me wear something that covers my neck instead of something that will not me bigger tips. Perfect.

Guest: hi, I’d like to check out of my room on the tenth floor Me doing the mental math to try and find floor ten on a two story building:.. alright, what name was the room under?

This is good dialogue and funny

I am going to tell my life story Ohhh hell no You picked the wrong job😂

My boss once said "Do you want to go home earl-" "Yes!!!!!!" Boss: *Pause* That was... quick... 😅😅😅😅😅😅

That ladt one was actually so adorable 😭

Mrs Andersen seemed so nice at first

Well grandpa was a mess too… but that’s neither here nor there.

@KonradvonHotzendorf

Жыл бұрын

😂😂😂

how can such a sweet person play so many Karens XDD

I love you video so much ❤❤please do more video please

I have had zero positive expiriences about volunteering or being volunteered. I wait to hear what it is then wait a couple deep breaths to see any one else being eager and only then volunteering if absolutely must. Being volunteered on something, well that I don't get much say to begin with. I need to remember that room number prank for next April Fools.

People would come to me to the cloakroom to ask when their rooms will be ready. Like, sir? We are not all connected here like a hive mind, I don't even work here full time.

I love watching your videos ❤😊

I'm sorry..I've done the "it's My room thing". I've even called room the interstate to find out if "My room" was available. I never asked another guest to move but i definitely wanted "My room".

Going home early is usually based on who got there first. “Oh you should be willing to volunteer for anything” is a shitty boss.

It'll be a messed up situation if Grampa with MS is in "a mess". Yikes. 😅😅😅

As someone who works as a cleaner, the rushing made me so incredibly upset. I swear we're working as fast as we can while simultaneously not destroying our bodies.

Story 4 - Anyone who has worked in customer service, regardless of the industry, has had similar experiences. I used to do tech support for a cell carrier. A woman insisted I handle her order support issue. I now do IT support at a college. People will ask me about enrollment, admissions, and financial aid.

Hiii I love your videos your skits are so cool

The British accent absolutely had me rollin 😂 was good tho I must say

I WISH managers at hotels would take the employees' side, instead of accommodating every stupid demand. I had situations as a Chef de Partie, where suddenly random people become VIPs and need every wish fulfilled

Omg I feel honoured that I made this 999 to 1kkkkk

I once had a guest staying on the third floor ask why his card wasnt working on the frist floor

The Mrs Anderson story I would've contacted her boss and let them know what she was trying to do.

Hi! From Argentina here. I always look the hotel web to know about check in and check out hours. And try to get there by the check in's time. But when that's not possible, I ask front desk to keep my suitcases so I can go out and do whatever I want... Can't those Americans do the same? 😅😂

I do have a few hotels that i have favorite rooms

Love your work

Lack of preparation is not an emergency on the staff

Yay, firstly!

@jessicavanel

Жыл бұрын

Hi first!!! 👋

@kristenlaffin9192

Жыл бұрын

So lucky!!!!

8:34 not the accent😂

YOURE MY NEW BEST FRIEND IM GONNA TELL TOU MY WHOLE LIFE STORY

Multiple sclerosis (ms)

Wow, I just do not believe that such people can exist! Is it real stories? I am so shocked. I assume working with people is hard but that?! Just shocking....

@karenhill3558

10 ай бұрын

You would be amazed. The general public is in general very rude

Your Face...killing me softly ♥♥😍 may I be volunteer

I didn't understand 1:52 She said 3567 right ? If the room numbers only go up to 65 then there should be 3567 Or did she mean there are only 65 rooms ? Plz someone explain 😊

I worked in a hotel that had a deal with a lical amusement park. When they made their reservations, We would tell them over and over, they could not check in tobthe hotel before they headed outctobthe park forcthe day. But sure enough, 9 ton10 a.m we would getca bigcrush of familiesxthat wanted to feop off their luggage then head to the park all day. We understood....the park was 1/2 hour away. But there is nothing you can do about it when you were full the night before.

Love you, Jess! I have a question: What hotel do you work at?

I just LOVE/HATE the skit about the late room ready (woman with purple shawl)

Damn gurl ur british accent do be popping

I really hope people don’t act like this. I’ve never witnessed anyone do this lol I’d be so appalled.

@kerriethompson2073

Жыл бұрын

You obviously have never worked in customer service because people do act like this. It’s sad actually.

@karenhill3558

10 ай бұрын

Every day there’s at least one.

8:49 WHAT IS MS I'VE LITERALLY NEVER HEARD OF IT

@ChaoticYak1

6 ай бұрын

Multiple Sclerosis. It's a disease where the immune system starts attacking the body, specifically parts of the nerves. It's a progressive disease that gradually leads to greater disability. It seems to affect different people very differently. My aunt died from complications due to MS, but she lived with it for over 50 years before she died.

What's wrong with Room 413, 417, 315, or 515.

I hate the I’m so sorry! That is the thing that will make me blow up on customer service!!! Don’t tell me you’re sorry! I know you are not sorry at all!

Wow..is this really what’s happened with customers?

Mrs Anderson reminds me of Sheldon..... neuro divergent?

Jessica, you have the disposition that is considered as outstanding by employers that value their employees. As an astute CEO, I would employ you at a higher salary for your brilliance, but my job is necessary for my annual leave. I’d vote for you, but politics is toxic. I’m glad that you are on social media. It’s the new dumpster for depression, can’t afford to loose such a bright, sensitive and caring individual. CC this to HR, she’s killing our way of life because she annoys me with her truth. All personal leave is cancelled due to my …desire.

Even in a hotel do NOT say the Q word

Yay second!!!

I was first to like let's go

Karans on parade!

Hi

Never volunteer for anything

Plz god no 😂😂😂😂