I have my LTM6 Tilley hat for over 12 years, it's seen better days. The edges of the brim is weathered and torn in different areas ect. Still serving it's function though. Got a new one to replace my other damaged hat

Good story Rich, thanks for sharing.

@RoadtrekRich

3 жыл бұрын

Thanks for listening

I went to the Tilley website - those hats are pricey - but great quality. I have a fake knockoff from Walmart... I've also had it for almost 20 years. I've washed it many times and the brim is floppy but I still like and use it.

@RoadtrekRich

3 жыл бұрын

Thank you for the comment. Yes, much less expensive hats available. I'm a designer, Alex is a designer, I like the story behind the hat and that I'm supporting a fellow craftsman.

@markwalters1584

2 жыл бұрын

Tilly hats sold out. Now they are made in China. 🤣

@unorthxdox4422

Жыл бұрын

@@markwalters1584 My T5 is made in Canada.

Can't wait for the finale on the warranty, I wish you better luck than I have ever experienced

@RoadtrekRich

3 жыл бұрын

Well, I got an invoice for $20 shipping and handling which I paid so I should be seeing the replacement hat soon. I would say that's a pretty good guarantee...what say you?

@rogerkilpatrick8617

3 жыл бұрын

@@RoadtrekRich I say yes it is...

Tilley just replaced my 20 yr old Airflo LTM3 that tore in the exact same place as yours. My wife had sewed it up a couple times. Yes, I submitted photos of the damage. They noted the damage and then verified there was a replacement available for shipping. Then you cut the top out and send the photo. They even warn you NOT to destroy the hat until you receive their email that the replacement model you requested is available. I wanted the exact same hat and that is what I got. Even though the new one was made in China it is exactly the same. Same large Velcro pocket with foam insert, same brass snaps with maple leafs, same mesh air vents, nylon. Same construction and quality. All you have to do is follow their instructions. Get your new Tilley.

@kevinferguson4898

Жыл бұрын

The same hat with a maple leaf, only Chinese. Tilley is just way overpriced clothing and hats now, trading on its faded image when it really used to be something. I have a number of Tilley hats but I'd never deal with them again.

Looks like a nice hat, Rich.

@RoadtrekRich

3 жыл бұрын

I like it. I have another newer one, an airflow model that's nice in hot weather.

Did i miss part two to the Tilley hat guarantee?

I get the same problem with my TH5 i bought in 2006. I am just sending the hat to the company in Toronto and waiting for a replacement as a life waranty

I have a gorilla step from Home Depot that has a lifetime guarantee they made me do the same thing. The problem was it was still half usable and I had to go without for about 2 weeks. I use it to get in and out of the van so it wasn't very convenient

@RoadtrekRich

3 жыл бұрын

Hi Jeff Jones, I can understand taking scissors to an article of clothing but what did they want you to do to a gorilla step????

@yvairguy

3 жыл бұрын

@@RoadtrekRich same i cut it with a saw. It still worked but i had to tape it up. When they said to cut it up I'm like... Ok you going to pay for my knee to be worked on. LOL

Made in Canada just like roadtreks 🤣

@RoadtrekRich

3 жыл бұрын

Yup.

Man? Just how old are you?

My Tilley has had 9 lives.....still ticking

@RoadtrekRich

3 жыл бұрын

Good deal. My old one is, too. I'm glad I didn't have to "destroy" it.

I don't know what happened to Alex Tilley, whether he died or he sold the company, but he seems to be completely out of the picture now. The corporation has become souless now and is the same as any other now. They destroyed the culture and the sense of belonging nd community that Tilley hats used to foster, especially encouraging other hat owners to acknowledge each other. Tilley never used to insist that someone show proof of the destruction of a very loved item of headwear to obtain a replacement, merely show evidence of the damage. Welcome to corporate Canada.