In this video I will share the principles and strategies that have empowered countless individuals to navigate social interactions with grace and efficacy.
00:00 Start
01:07 Don’t criticize, condemn or complain.
01:49 Give honest and sincere appreciation
02:29 Arouse in the other person an eager want.
04:01 Become genuinely interested in other people
05:08 Smile
05:43 Remember that a person’s name is to that person the sweetest and most important sound in any language.
06:39 Be a good listener. Encourage others to talk about themselves.
07:59 Talk in terms of the other person’s interests.
08:42 Make the other person feel important-and do it sincerely.
09:33 The only way to get the best of an argument is to avoid it.
10:23 Show respect for the other person’s opinions. Never say, “You’re wrong.”
11:05 If you are wrong, admit it quickly and emphatically.
12:29 Begin in a friendly way
13:17 Get the other person saying “yes, yes” immediately.
13:49 Let the other person do a great deal of the talking.
14:25 Let the other person feel that the idea is his or hers.
14:57 Try honestly to see things from the other person’s point of view.
15:40 Be sympathetic with the other person’s ideas and desires.
16:27 Appeal to the nobler motives.
17:17 Dramatize your ideas.
18:06 Throw down a challenge.
18:48 Be a Leader: How to Change People Without Giving Offense or Arousing Resentment