Can I get a soft roller Head for pwrhero 11 (purchased from Walmart)

@TinecoSupport

3 жыл бұрын

Dear Matt, thanks for choosing Tineco. You could purchase the below item: store.tineco.com/products/tineco-a10-dash-led-hard-floor-brush-soft-roller-power-brush?_pos=1&_sid=449b2686a&_ss=r, which could be used for your model. Please feel free to contact us if you need other assistance.

How do you reset flashing filter light? I have cleaned everything but light flashes and shuts vacuum off.

@TinecoSupport

Жыл бұрын

Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/

@MC10060

Жыл бұрын

I find it absolutely ridiculous that the person that asked a question here was referred to the warranty page rather than the question just being answered. The red light was still blinking because the filters were either still wet (needs to dry for 24 hours before being used again) or still blocked. I take a hairdryer and either dry the filter or clear the blockage. You'll be just fine.

I want to take the plastic container off to wash .

@TinecoSupport

Жыл бұрын

Hi Rebecca, you can hold the release button ( near the trigger and on the main body ) to take off the dustbin. Please make sure it's completely dry before you reinstall it.

Why on earth would you empty the bin and filter into a trash can that has holes in it with no bag? I understand it's an aesthetic choice for the video, but there are some dense people who would complain about it getting dirt all over. You should be a little more thoughtful in how you present these things.

@TinecoSupport

Жыл бұрын

Thank you for your kind reminder. We will forward your opinion to our related department and make it better next time :)