Watching made me realize i was using it all wrong lol

So it has a max button no other manual control?

Hi! Above the Dustpin, there is a grey tube (with many tiny holes). The tube is just above the filter you showed in the video. When I use the vacuum, some hair clogged around that tube. Do you know if there is a way for me to remove the hair? Thank you!

@buknimanna

Жыл бұрын

I’d like this answer to too please. How do you get rid of the hair?

Is it normal that the tires squeal?

@TinecoSupport

2 жыл бұрын

Dear Customer, Thank you for the comment. The situation depends. Could you please check whether there is any blockage like hard objects between the roller brush and the cover? Clear off the blockage and restart the machine to see if the noise still exists. If the noise still exist or there is no blockage within the brush and the cover, you are encouraged to contact our customer service team via email, and they would help you with troubleshooting and then solve the problem. Best regards, Tineco Customer Care

Seems like I'm missing my 2nd battery? I have the pure one s11

@TinecoSupport

Жыл бұрын

Hi, we are sorry for the confusion. Usually, Pure one S11 only includes 1 battery while Pure one S11 EX is with 2 batteries. You can check the listing of your purchased item for more details.

Ho there, do you have to connect to the app? I'm not interested in that. Its a vacuum, not an airplaien

@TinecoSupport

Жыл бұрын

Hi, customer. Thank you for contacting Tineco. You don't have to connect APP.

What color it should be full charged?

@TinecoSupport

2 жыл бұрын

Dear Customer, Thank you for the comment. If your machine is fully charged, you would three solid blue lights which would turn off after five minutes. Please feel free to contact our customer service team via email if you have any other problems! Best regards, Tineco Customer Care

@ivetten8502

2 жыл бұрын

@@TinecoSupport it was like sparking blue then its just solid blue is it means it'd fully charge?

@TinecoSupport

2 жыл бұрын

Yep :)

1:52 Tineco is affordable and good quality but the filtration is no different than any other vacs, even the cheapest ones. One has to clean the filter everyday for good performance and battery. Dyson is better at this but stupid expensive.

@TinecoSupport

3 жыл бұрын

Dear zodiacfml, thanks for your comment. We have well received your suggestion and we will forward it to our product team for future improvement.

@zodiacfml

3 жыл бұрын

​@@TinecoSupport I hope so, maybe they could avoid Dyson patents by different shaped cyclones; egg shaped, pyramid cyclones! Tineco is first with the dust particle counter auto suction and all models have LED lights which Dyson copied to the V15 Detect.

@TinecoSupport

3 жыл бұрын

@@zodiacfml Dear, thanks again for your advice and we value the voices of our customers. Also, we’ve got an awesome group “Tineco Fan Club” for customers like you. Here to join facebook.com/groups/839920823478591/ if you are willing to. You can talk openly all things about Tineco here, we’re all ears.

@zodiacfml

3 жыл бұрын

@@TinecoSupport thanks!

@TinecoSupport

3 жыл бұрын

@@zodiacfml Thanks for your kind reply and have a nice day.

Looks heavy

Great vacuum but a bad customer service!

The roller cleaner don't make sense. You undo what you just did. You change the roller filter because you want to start fresh with a completely cleaned machine. But instead, you ended up starting with a dirty roller filter so you undo what you just did.

@mizzotis8329

7 ай бұрын

I think you need to watch that part of the video again.

WORST CUSTOMER SERVICE EVER.

WORST CUSTOMER SERVICE EVER.

@TinecoSupport

Жыл бұрын

Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/