This is a very good product. Highly recommended

Far better than the instruction manual which is vague in places and omits some key bits of information.

@TinecoSupport

Жыл бұрын

🤗🤗

Ok, this is the real experience when using that self cleaning tool for the filter. When you remove the dirty filter, you must replace it immediately with a clean one. Ok, so when you turn it on in order to clean the dirty filter, all it does is transfer the dirt to the clean one. So in essence you have a never ending process. What I do is I buy the pressurized air can and use them to clean the dirty filters. Then I rinse off the rest under water and let dry.

@TinecoSupport

2 жыл бұрын

Dear Eddile, Thank you for the comment. We are sorry about the inconvenience brought by our machine. Please feel free to contact our customer service team via email, and they are ready to help you. Best regards, Tineco Customer Care

@cole5446

Жыл бұрын

Lol, fax

I have lost the part that holds the dirt in place,where can i purchase it the part that holds the dirt in,will wait to hear from you on this item

Could you please post a video demonstrating how to open the door of the chamber where the hepa filter is housed?

@TinecoSupport

3 жыл бұрын

Dear customer, thanks for your attention to Tineco. Please refer to the below link: kzread.info/dash/bejne/kWqTprmzfNieprg.html. Please feel free to contact us if you need any other assistance.

When do I know I need a new battery

do you have a video on how to wash the filter. Do I just run it under the faucet?

@TinecoSupport

2 жыл бұрын

Dear Customer, Thank you for the comment. You may watch the video How to maintain | Tineco A11 Master Cordless Vacuum Cleaner | EN at kzread.info/dash/bejne/kWqTprmzfNieprg.html to see how to wash the filter. How to clean the filter could be viewed in the second half of the video. You may need to rinse it under the faucet and squeeze until the water is clean. Remember to let it dry completely before next use. If you have any other questions, feel free to contact our customer service team via email, and they would help you. Best regards, Tineco Customer Care

bonjour, je veux savoir demain la batterie tineco A11 est chargée avec le chargeur tineco s11, merci si vous me répondez

This is moop too?

Will I get 40 minutes full if I use in Max Mode for hardwood and carpet floors?

@TinecoSupport

3 жыл бұрын

Dear Wilson, thank you for your comment. Please note the single battery could provide up to 40 minutes of runtime in normal mode, not max mode.

Is it safe for the battery life to have the charger always connected to the socket ? Thank you in advance.

@TinecoSupport

3 жыл бұрын

Hi Johnny, thank you for your comment. It is safe and it will not affect the performance of the battery. We suggest you fully charged the battery if you gonna leave it for a long time.

@MrJonnis13

3 жыл бұрын

@@TinecoSupport Thank you very much for the prompt reply! Does this also include the extra battery to have it always in the wall mount ? We loved the product and we are happy we bought it :)

@TinecoSupport

3 жыл бұрын

@@MrJonnis13 yes, it will be fine

@nicknick1974

3 жыл бұрын

How come I don’t have 2 max modes?

@TinecoSupport

3 жыл бұрын

@@nicknick1974 Dear Nick, thank you for your comment, and please note 3-modes version is the latest version. Please feel free to contact us if you have any other questions.

Why doesn’t my max button work on my s11 hero?? 😢

@TinecoSupport

Жыл бұрын

Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service. us.tineco.com/support/process-a-warranty/

My tineco A11 keeps shutting off. Why is that?

@TinecoSupport

2 жыл бұрын

Dear Customer, Thank you for the comment. We are sorry about the inconvenience brought by our machine. Could you please check the filter and see whether there is any blockage? Clear off the blockage and restart the machine again. If the problem still exists after you do so or there is no blockage after you check, you are ecouraged to contact our customer service team via email, and they would help you with further troubleshooting and solve the problem. Best regards, Tineco Customer Care

@tara3870

2 жыл бұрын

@@TinecoSupport Thank you, will do

I can't find the serial number on my brand new A11 Hero EX

@TinecoSupport

Жыл бұрын

Please kindly remove the dustbin, and the serial number is on the main body(E00000000).

@TinecoSupport

Жыл бұрын

Hi, customer. You can find the serial number after removing the dustbin, which is a barcode starting with E00000000.