Thank you so much for posting this video! When mom in laws cooler quit working we thought it was a bad pump-then found your video and sure enough the reservoir was a solid block of ice!!

@ChadHer

Жыл бұрын

You’re welcome glad it helped

Very helpful DIY. Hot or cold water was not coming out from dispenser. I followed each step and water is flowing now like a river 😅. Thanks for sharing this skill. God bless the eyes that reads this and show you his amazing love, salvation and grace. Amen 🙏

@ChadHer

9 ай бұрын

Glad it helped

😮thank you, mine was full of frozen clear water and the bottom was white frozen. Now I can tell my friend how she can check hers to get it working. Thank the Lord for having patient people people solving problems that the company doesn't even us how to fix it. They just want you to buy another $200 dispenser. Thank you so much❤

@ChadHer

5 ай бұрын

You’re welcome, glad it helped

Thanks!!! I couldn’t find anything anywhere, I pulled apart my machine and was getting ready to toss it out before I watched your video. It was completely frozen! Thank you.

@ChadHer

9 ай бұрын

You’re welcome, hope it helps.

After watching so many other videos suggesting basic fixes, this was the ONLY one that pointed out this situation. My Culligan doesn't have a thermal adjustment but it has the option to turn off the cold water so I just did that because I don't want to have to deal with this again lol. Thanks so much for the video! Surprised nobody else has made a vid on this cause.

@ChadHer

Ай бұрын

Glad it worked out for you

This worked for mine too! Thanks for the video!! Just a suggestion, use a turkey baster to empty the water tank. Much appreciated 👍🏾

@ChadHer

2 жыл бұрын

Glad it helped

I tried a few other videos before trying this video. I should have tried yours 1st. It solved the problem because I had the ice build up too. Thanks so much because I was prepared to buy a new unit!

@ChadHer

Жыл бұрын

Glad it helped

Thank you for posting this video! I was a week in of leaving it unplugged for 24 hrs every couple of days and 5 KZread videos in. None of the company videos were helpful. Customer service said my dispenser was no longer under warranty so I needed to find an outside technician, that got me heated. My cooler had an extra secured attachment inside I had to figure out. But the reservoir was full almost to the top of a block of ice. There wasn't any water to be scooped out. I think a day or two unplugged may fully thaw it.

@ChadHer

Жыл бұрын

Thanks for sharing. Hope this work out for you.

MVP!!! I called the customer service and you have more knowledge than them. Mine it’s frozen all the way up. Not even able to fully release the white cover.

@ChadHer

Жыл бұрын

Hope you get your thaw out so water can flow again

I was so ready to throw my water dispenser out after checking all the hoses/tubes and nothing was disconnected. Cooler would come on, water would go in, but no water out. Sure enough, opened the lid like you did in the video and there was a huge ring of ice halfway up the inside container. Fixed! Thank you!!! You saved me serious $$$$$! ☺

@KT-yb3bk

8 ай бұрын

To anyone with this issue, Primo's videos mention nothing about this- just check the hoses, etc. KZread saves the day!

@ChadHer

8 ай бұрын

You’re welcome glad it helped

Just got one inspecting the cooler and used this video. That was the problem. Thanks a lot. Just saved us some cash.

@ChadHer

5 ай бұрын

Glad it helped

Thank you so much! This was the issue with mine. Never would've imagine that being the issue or to even look there. Mine was a big frozen block that was easy to simply pull out after thawing out a bit.

@ChadHer

5 ай бұрын

Glad it works. Sometimes the water line frozen too so not bad idea to leave it thaw out completely.

Thanks for the video I thought ours was beyond it’s life! It is a different model, so couldn’t fix same way, but it has been very cold here and we do have it close to a window so I relocated it kept it unplugged. Thank you! You saved us $$$

@ChadHer

2 жыл бұрын

You’re welcome, glad it helped

Thank you very much I thought I would have to buy a new one but after watching your video I was able to fix the issue Me and my family are really appreciate you for this video you save us a lot of money

@ChadHer

4 ай бұрын

You’re welcome, glad it helped

Thanks so much😊. You saved me a lot of money in repairs. Keep what you do. 👍🏾 👍🏾

@ChadHer

11 ай бұрын

Glad it helped

This saved me so much time. I was ready to rip everything apart and solder something or replace parts. After seeing this i just turned off the cooling for a few days and bingo. You are a hero friend. Thank you!

@ChadHer

6 ай бұрын

Glad it helped

@alison_arcadia

28 күн бұрын

How do you turn off the cooling

@NewtonWhitehawk

28 күн бұрын

@@alison_arcadia mine has a switch on the top back. Turns out it just never stops cooling now so if I turn it on it’ll ice up after not long. I’ve been just having room temp water.

thank you for this is saved me the money for service which will cost me almost half of the price of the dispenser. tip i learned is to replace the empty bottle right away when low water indicator shows to avoid ice build-up.

@ChadHer

5 ай бұрын

Glad it helped, and thanks for the tip

Thank you so much works perfect Nobody believe in me at first but the satisfaction at the end priceless

@ChadHer

Жыл бұрын

Glad it helped you

This was helpful, thank you! We weren't getting any cold water. Hot water was working fine. So I unplugged the cooler for 24hrs and things are working again 😊

@ChadHer

Жыл бұрын

Glad it helped

@hp7639

8 ай бұрын

I did Same. I wonder of his method is a continual thing to do.

You win the prize. Was all iced up. Thank you!

@ChadHer

11 ай бұрын

Hope this helped

Thank you for the video!!!! Save me from buying another one! The whole things solid ice and once it was out everything work perfectly again!

@ChadHer

2 жыл бұрын

You’re welcome, glad it helped.

This worked great. Could not find anything about the ice anywhere. Thank you!

@ChadHer

Жыл бұрын

You’re welcome glad it helped

Thanks I've been so angry and thirsty but you made my life better. 🤗

@ChadHer

Жыл бұрын

You’re welcome glad it helped

@titag6111

8 ай бұрын

not angry and thirsty😂

@miranda2789

6 ай бұрын

Can you just unplug the machine overnight and hope the water melts on its own.

@andremartin2164

5 ай бұрын

Pourquoi l'eau gèle ?

Thank you thank you thank you!!!!!! It worked I didn’t have money to replace it. I followed all the steps and it works !!!❤

@ChadHer

6 ай бұрын

Glad it helped

Just wanted to thank you for this video! I tried looking online to troubleshoot why my water dispenser randomly stopped working overnight. Nothing worked until I saw this video, turned out it froze over and watching your video helped me get it working again! Thank you so much 😊

@ChadHer

7 ай бұрын

You’re welcome glad it helped

dude thank you so much! was gone for 2 weeks and came back to my dispenser not working. you saved me $200 lol

@ChadHer

Жыл бұрын

You’re welcome glad it helped

@lukasarmstrong5222

Жыл бұрын

@@ChadHer it actually re froze after getting fixed, and there’s no way to adjust temp on my model I believe. Any idea why?

@Cembruh

Жыл бұрын

@@lukasarmstrong5222 did you ever figure it out? Mines doing the same thing?

omg..I was just having trouble on our dispenser and I watched this video and solved my problem...thank you

@ChadHer

3 ай бұрын

You’re welcome, glad it helped

Absolute life saver!!! Thank you so much

@ChadHer

10 ай бұрын

you're welcome.

Thank you for sharing your video just fixed mine that wasn't working with the same problem the same issue!!!😀

@ChadHer

2 жыл бұрын

You’re welcome glad it helped

Thank you so much! I just opened mine up and saw that it’s completely frozen to the top. I would have never known. Hopefully it thaws out quickly

@ChadHer

9 күн бұрын

Hope it work out for you

Ty sir!!! Worked like a charm! Mine was so frozen, I had to let it defrost for a day before I was able to remove the white lid.

@ChadHer

Жыл бұрын

Glad it help

@volten92553

Жыл бұрын

@@ChadHer do you leave the cold switch on? How do you prevent it from freezing like that again?

@ChadHer

Жыл бұрын

@@volten92553 I end up buying new one, mine froze backup too

Thank you so much for posting this. I looked everywhere. Tonight, i found no water coming through the top and went lookin. glad i found your video. Thanks again!

@ChadHer

Жыл бұрын

Glad it helped

Saved me a bunch of money thank you!

@ChadHer

2 жыл бұрын

You’re welcome

Thank you so much you solved my problem, did exactly what you said and everything is working perfectly fine.

@ChadHer

4 ай бұрын

You’re welcome glad it worked

Helpful video thanks for the quick fix

@ChadHer

Жыл бұрын

You’re welcome, glad it helped.

This is very very helpful, I must acknowledge this video🎉, it save me a lot of💰, thank you. I want to avoid messing up any of the delicate components so I just removed the plug overnight and it worked like magic. I wonder why manufacturer never alert us to this potential problem and the easy fix

@ChadHer

4 ай бұрын

You’re welcome, glad it helped

Just did at 1am in the morning. It was my exact issue. Now fixed

@ChadHer

6 ай бұрын

Glad it helped

Gratitude. This video saved the day...🎉🎉🎉

@ChadHer

10 ай бұрын

Glad it helped

Oh yaa, unplugging and leaving it overnight did the trick. Thank you for the tip on, it could be frozen😊

@ChadHer

Жыл бұрын

Unplug overnight is better if you not in a hurry

Omg thank you so much. I did exactly as the video and it works great now. Thank youuu 🎉

@ChadHer

Жыл бұрын

Glad it helped

Thanks so much! I unplugged it for 2 days so it could thaw and we just replugged it back in and it’s dispensing!❤🎉

@ChadHer

Жыл бұрын

Glad it helped

@CekiNinja

Жыл бұрын

So if it keeps freezing after 4 days does that mean I’m toast? :(

@ChadHer

Жыл бұрын

@@CekiNinja yeah, I end up buying new one.

@CekiNinja

Жыл бұрын

@@ChadHer Awww man :( Thank you!

Great video and for anyone afraid to try this at home don't be it's really easy I don't have the same model but it's the same inside

@ChadHer

3 ай бұрын

Thanks for sharing

This worked for me! I screwed up a bit and forgot to leave the hot water for the last round before screwing things back on. I just unplugged it and waited a few hours, and it started working. That last step is important! When I first tried the water dispenser, no water was coming out. After waiting a few hours, water came out. I assume, as the video mentioned, there was ice somewhere along the hoses which needed to defrost. I only melted the ice in the tank and not the whole system. I'll be sure to follow directions next time.

@ChadHer

2 жыл бұрын

Glad it helped

Thank you so much. God bless you.

@ChadHer

3 ай бұрын

You’re welcome, glad it helped

Thanks buddy this really did help🙏🏽

@ChadHer

Ай бұрын

You’re welcome, glad it helped

Gracias porque por tu explicación, evitamos vatar la maquina .

@ChadHer

Жыл бұрын

You’re welcome

Thank you! This fixed it.

@ChadHer

4 ай бұрын

You’re welcome, glad it helped

Thanks for this video it really helps a lot nd save our time nd money ❤

@ChadHer

11 ай бұрын

Glad it helped

Thank you so much your video is very helpful 👍

@ChadHer

5 ай бұрын

Glad it helped

Thank you! Glad I found this video :)

@ChadHer

11 ай бұрын

Hope it helps

Worked well thanks👍💪

@ChadHer

Жыл бұрын

glad it helped

Worked like a charm

@ChadHer

6 ай бұрын

Glad it helped

Finally, thanks so much, this works

@ChadHer

8 ай бұрын

Glad it worked

Thanks bro I just fixed ours now it’s frozen hah😮 thanks for your video saved my money to buy new ones.

@ChadHer

Жыл бұрын

Yeah mine got frozen again after thawing out so end up buying new one as well.

Man just saw this video now mine has the same issue attempting to do it now. I did open it up and yes frozen rock solid. So doing your process now fingers crossed 🤞.

@ChadHer

Жыл бұрын

Let me know if this works for you.

Finally a video that actually worked!!

@ChadHer

7 ай бұрын

Glad it helped

Thanks for the video u help me a lot and save me for buy another one

@ChadHer

Жыл бұрын

You’re welcome, glad it helped

Thank you so so so much!!!!!!! It worked!!!!!

@ChadHer

5 ай бұрын

Glad it worked

I had the same problem, but all the searching it didn't say what the problem was and I didn't think there would be ice built up!! So, I pored boiling hot water slowly into the top and Im just letting mine melt away for the next 6-10 hours. Thanks for the video.

@ChadHer

Жыл бұрын

Hope this helps for you.

Great video. I just disconnected mine for a day and the ice melted.

@ChadHer

8 ай бұрын

Glad it helped

Fixed! Thanks person!

@ChadHer

7 ай бұрын

Glad it helped

Exactly my issue. Thanks

@ChadHer

Жыл бұрын

You’re welcome, hope this helps.

Thanks this was helpful

@ChadHer

8 ай бұрын

Glad it helped

Thank you! I opened mine up and it was frozen solid. Defrost time!!

@ChadHer

Жыл бұрын

Hope it helps

Thats wild i had same problem with mine. The reservoir was a solid block of ice. Cleared put and working like normal now.

@ChadHer

2 ай бұрын

Glad it worked

Thank you! That was it issue.

@ChadHer

2 жыл бұрын

you're welcome

Thank you!

@ChadHer

Жыл бұрын

You’re welcome

Thank you, thank you, thank you!

@ChadHer

3 ай бұрын

You’re welcome

100% thank you!

@ChadHer

Жыл бұрын

You’re welcome

Thank you.

@ChadHer

Жыл бұрын

You’re welcome

Great video on how to fix a problem, however next time use a turkey baster to get water out of reservoir. Just a suggestion. I had the same problem turns out the cold water adjustment I played with to get colder water on the back of the unit and it froze up. Remember , the water reservoir goes to both the hot and cold faucets. When it freezes up you don't get the hot water either. Thanks !

@ChadHer

5 ай бұрын

Thanks for sharing

Thank you

@ChadHer

2 жыл бұрын

You’re welcome.

Not super hero wear cape. Thank you sir

@ChadHer

Жыл бұрын

You’re welcome, glad it helped.

Thankyou😊

@ChadHer

7 ай бұрын

You’re welcome

Ok folks I have a Euhomy water dispenser from Amazon. I unscrewed the top lid and tried to pull off the water tank cooler lid and I couldn’t! I unscrewed the thermometer and when I tried to pull off the top it was too hard until I eventually ripped off the plastic top. Underneath everything was frozen solid and I even broke the glass tube of the thermometer. Later on I used gorilla glue to mold it back together. After everything melted, I realized had I only waited, and read a comment like mine, would I not have a broken thermometer tube. So if you can’t pull off the plastic lid, just WAIT, let it melt a few days or boil water, and your cooler will be fine.

@ChadHer

Жыл бұрын

Thanks for sharing

****In our case, the water was not pumping. I could hear the motor running. I checked and rechecked the hoses, and then rechecked the dispenser CAP. Leading to the bottle itself. The Blue band around the cap had moved all the way down, so it was no longer a tight fit. Once I moved it all the way UP, the water flowed perfectly!!

@ChadHer

7 ай бұрын

Thanks for sharing

Thank you! This is exactly the problem I had and I would not have known had it not been for your video. Is there a malfunction that caused it to freeze? Like some type of heater not working or does this just always happen over time?

@ChadHer

4 ай бұрын

You’re welcome glad it helped. There maybe a problem with the thermocouple.

@pooshd

4 ай бұрын

@ChadHer Thank you!

Thank you sm. How do we prevent it from freezing?

@ChadHer

6 ай бұрын

The thermostat may need replacing

Hoping this works! Instead of doing all that I’m unplugging for a bit and hoping for the best. We went from the cold water no longer working.. to the regular water slowing down.. to nothing

@ChadHer

5 ай бұрын

Unplugging it, is recommended if not in a rush. It well work too, you will need to leave it unplugg overnight.

Thanks

@ChadHer

8 ай бұрын

You’re welcome

OMGG Ty ty ty! I was going crazy… also does yours have a pipe just hanging there on the side? Or anyone in the comment section?

@ChadHer

2 жыл бұрын

You’re welcome glad it helped

@MissDelaforce

2 жыл бұрын

Yeah I have that extra pipe hanging out the side too. I was wondering if it’s an overflow valve or just something to allow air into that area so the water flows.

thanks for de video!! i have a cuestion, it will freeze again? or is it one time thing?

@ChadHer

17 күн бұрын

If you have a bad thermostat it may freeze up again

Bro, cold water and cold weather equal ice. Stupid ole me. Thank you so much 😂😂❤ 🎉

@ChadHer

11 ай бұрын

Hope this video helps you out

thanks

@ChadHer

2 жыл бұрын

You’re welcome

Has yours done this again? Ours does it daily. we have to unplug it nightly. I've seen other videos where you can change the temp of the water to be less cold very easily. I wonder if this would stop it from freezing up again?

@ChadHer

7 ай бұрын

Yes mine froze up again, I ended up buying new one. Pls share if u find a solution

This fixed my same problem but it keeps freezing overnight? I tried researching but no luck on how to turn down the temp to prevent freezing over.

@ChadHer

Жыл бұрын

Mine doing the same, please share if you find the solution

@jzbreezio

Жыл бұрын

@@ChadHer From what I read on forums, is that people have been buying an appliance timer to set times to cool the water throughout the day. the only caveat is the hot water will be shut off too during downtime. Ill give this a try and follow up if any progress.

@jzbreezio

Жыл бұрын

@@ChadHer Update: ive been running an appliance timer ($6 at walmart) for 48hrs and seems to resolve the freezing issue. No freezing, water both hot and cold. Try it out yourself if havent yet. So far worth it. I set my timer to turn on for 1hr then shut off for 2.5hrs and repeat through 24hrs cycle. Good luck

I’m having the same problem. Hot nor cold water dispenses. I only took off the top part. Seen that the tube you disconnected first, is loose at the bottom on my end. Is the bottom suppose to be connected to something ??

@ChadHer

Ай бұрын

not really sure what the other end connected to, I didn't check mine.

I unplug the 1st tube but notice the end of it was not attached to anything so I stopped. Would anyone know where that would go. My Primo model is 601298, its almost similar to the videos.

@ChadHer

Жыл бұрын

Let us know if you figure it out

Mmm, I am so skeptical about this one. When you turned it back on, and let it run again, did the ice return or not? I disconnected mine for 6 hours and let it come down to room temperature and I had flow again. I plugged back on again and let it run for 7 hours and there was no flow. I re did that again but now for 24 hours and it came down normal. I turned back on and yea yeaa, ran for a couple of hours and again it stopped. I wonder if this was just a temporary fix of yours or how did it go from there after you poured boiling water.

@ChadHer

2 ай бұрын

Yea it did freezes back up. The thermostat might be the problem

How did you take the top off, I unscrewed the back, but the top still attached to something

@ChadHer

Жыл бұрын

I think you just pry open

not the same model (mine is a 601258) but the insides where exactly the same and I had nothing but an ice block in there...currently waiting for it to melt. fingers crossed! thanks for the video!

@ChadHer

3 ай бұрын

Hope it works for you

@ChadHer

3 ай бұрын

Hope it works for you

Ive unplugged the dispenser so ill see how it goes in 24hrs. That last hose you plugged in whats it connected to? I have one as well but isnt connected to anything its dangling so not sure if it got disconnected somewhere.

@ChadHer

11 ай бұрын

Not sure where it goes to. I just put everything I unplugged back the way it was.

@Malcomb35

10 ай бұрын

Did it work?

Why does the water freeze is my question or is this normal? How often do I need to thaw it out?

@ChadHer

Жыл бұрын

Water freezes is not normal

Is there no way to change the temp? I see older versions of this that you can use a screwdriver to lower or higher temp.

@ChadHer

Жыл бұрын

I looked but can’t find it either

Great video! Mine is currently thawing. I've had mine for only maybe a year. So am I going to have to do this every year? Is this "normal"?

@ChadHer

Жыл бұрын

Hi hope this works for you. This is not normal it’s probably something to do with thermostat issue.

@ccm25

Жыл бұрын

@@ChadHer thanks. It works like new in the morning! Now I know what to check first next time. Hopefully it doesnt happen too often. Thanks again!

@ccm25

Жыл бұрын

Darn, it froze again already. Is there a setting or something I can adjust? I will continue to try a google search again

@Cembruh

Жыл бұрын

@@ccm25 lmk if you figure it out, mine froze again as well

@ccm25

Жыл бұрын

I havent had time to call customer service yet but ive settled to turn off the cold switch every night for now

This just happened to me and I'm letting it thaw out for mine was solid ice to the lid not leaving me any space to displace hot water. Does this happen when there's something wrong with the unit? Or will it not happen again for a long time?

@ChadHer

25 күн бұрын

If after all thaw out and still freeze up again then something is wrong with the thermostat.

Please can you post a video how to load the water jug? Thank you!😀

@ChadHer

Жыл бұрын

Did you just bought a new water dispenser?

@madrina334

Жыл бұрын

@@ChadHer Yes I did lol. Made a big mess spilling water. I used seran wrap on the second bottle it helped to not make a mess lol. I just like your videos. I had to change my settings to let me know when you reply. 😀

@ChadHer

Жыл бұрын

Does your dispenser load water from the top or bottom? Mine load from the bottom easier and no mess. If yours load from the top it’s too heavy for you, ask your man or boys to help load for you.

@madrina334

Жыл бұрын

@@ChadHer My boys help me. Thank you for reply.😀

Why the water frozen in the container? why the compressor didn't cut to avoid low temp to frozen condition?

@ChadHer

3 ай бұрын

Bad thermostat

Ok maybe I’m doing something wrong, but I can’t get the top cover off. Have the screws out from the back side, it’s the front not releasing.

@ChadHer

7 ай бұрын

I just pry mine open

Should I use this process if hot water dispenses but not cold water? or is this for no dispensing at all

@ChadHer

Жыл бұрын

It won’t hurt to try this process, your hot water may be working because the hot water keeps the water line from freezing up. But your cold water line may still freeze up to prevent water from coming out.

@renee2815

Жыл бұрын

thanks, that worked