Totally agreed. Customer service people who mindlessly respond with “I understand” when I express a concern on a situation has become one of my many pet peeves.

@meltherecafe2394

2 ай бұрын

I understand.

That’s a valid point about listening to respond and useful to life beyond negotiation.

This guy is the man, this information is so crucial I don’t think people get how crucial it is.

@meltherecafe2394

2 ай бұрын

we get it.

"Yes" Bad! No "good"! I use this every day! "I understand" so true.

Great video, Chris! A video with tips on negotiating with Narssicists would be great!

@margaretk5783

Жыл бұрын

No shit Sherlock! That would be great!

@HowtoRestoreHeadlights

11 ай бұрын

Best way to negotiate with a narcissist is to delete their contact from your phone.

@andyn6053

2 ай бұрын

what if the narcissist is your boss? @@HowtoRestoreHeadlights

Happy Thanksgiving Chris and Brandon. "Voss is Boss". My gift to you.

I need like a 20 to 100 go-to no-oriented questions.

@thomasr1051

Жыл бұрын

I hear that you want a way to apply this new knowledge. My guess is because it's about listening a list would keep you in your head and focusing on your desires. I definitely responded imperfectly but I hope this perspective helps

Is this a bad time to wish the Black Swan team a Happy Thanksgiving?

@murashanbyarugaba3294

Жыл бұрын

Nice one

True. Don't you hate it when someone is only listening to respond.

Stems from ecclesiastical training: removing all of the vanity; me, my, mine, & I out of one's speech. So in word: to deny self in the pursuit of our LORD Jesus Christ to adorn the master's perfection like armor and be an acceptable offering to our heavenly Father. For if the good LORD God could be for us, Who could be against us in any negotiation? God bless black swans.

I like these negotiation tips Chris. Thanks. One thing you should consider is that the majority of people in the world who negotiate in English are not 100% fluent in understanding. And I would suggest that negotiation between different cultures requires a more subtle view in able to teach people these strategies. Listening to understand is the first step for many non English speakers, then a listening to respond is the second. Time is needed and also time to think is a strategy we can benefit from. There was an article in the economist a few years ago explain the different cultures and strategies used by people whose first language is not English, which its about 90% or all people who need to negotiate I would guess, in the world. The article showed how much better non natives are at negotiating. Sorry I do not have the link but I used it with my diplomats. Listening requires an aspect of thought and silence or pausing, for want of a better word, and I would like to know, as a negotiation strategy, if you have anything that could help these people. Thanks again.

I'm from kenya 🇰🇪 and it seems you are the kind of persom that would look to hear 'that's right' from the person you're talking to just to make them feel understood.

Been a Black Swan student for a while and I still make these mistakes.

@ury2936

Жыл бұрын

What is the collor of a young black swan?

Thanks, Chris. As someone who is more inclined towards engineering and philosophy, this all makes complete sense: I've been doing pretty much exactly the opposite of what I'm "supposed" to be doing. Basically, this tells me that sincerity and honesty are not sought. Says a lot about human beings.

Happy thanksgiving 🍁 could you do a video on how to communicate with toxic family during the holidays?

Worse than "I understand" is "I hear you". That always irritated me! On the surface I thought: What are you usually deaf or am I a low talker? But the real problem is what it says underneath: "Yeah, yeah, I hear your B.S. and I don't care".

Listening is the tool that drives empathy, and empathy is the key, to getting the most out of the deal, for everyone who is involved.

This stuff is awesome. I've been droping No oriented questions at work; looks like stuff that previously wouldn't even budge, way above my paygrade will now change signifficantly (it was about delegating entire process to anohter team, so that ours could focus more on core responsibilities). And that knowledge is free.. I mean, come on

@jabezkikurui

Жыл бұрын

You sound like you will be using this stuff in the future because you loved how it made your team stay focused on core responsibilities at work.

Love your videos, thanks Chris

Chris, you are the master!!

Thank you very much Chris, great content you have recorded on this video, thank you

Thanks for sharing.

Amazing thanks chris

I watch and laugh. I am really happy to hear you Chris.

Absolutely brilliant stuff, much appreciated Sir! 👍🏼👍🏼💥💥👏🏼👏🏼

Thank you !

Ola. MR. Voss, Gracia for sharing and Feliz thanksgiving to you and your familia.🙏

The way you speak alone is enough to capture me... Thank you for the channel. It has helped me a lot in my businesses

@NegotiationMastery

Жыл бұрын

Glad we can help! For more incredible and ground breaking information visit our website www.blackswanltd.com. Thank you for watching!

Thank you.

Love the content Voss is boss!

Thank you boss man!

Steel-manning the other sides argument. Great bits of information.

Thank you man 🙏🏾

Happy Thanksgiving to the Black Swan Group

That's right!!

That's right

Biggest Takeaway: seeing Ego, Authority, Failure featured prominently on the bookshelf. I've only read Never Slit the Difference.

Happy thanksgiving Mr V!

Brilliant 👏

@NegotiationMastery

9 ай бұрын

Hey Thanks!

So awesome...

I had to up the speed to 1.25, audio seems slow on this one. Good info as always!

9:32 Great examples

@AlexDonnett

Жыл бұрын

What made you pick your name?

Good stuff my friend

Great! When is your next book coming?

I have been a fan and a student for about 3 years - The Masterclass is gold , recommend and I coach others on the Chris' Black Swan methods, oral and written has been a game changer... Thank you Chris

@dbultrowicz

2 жыл бұрын

What did you learn and what did it give you?

@thequeenofwitches7943

2 жыл бұрын

Oral and written has been a game changer?...

@TheBusinessRenovator

2 жыл бұрын

@@dbultrowicz was able to get all of the proposed amount on a 6 figure contract. It’s given me a way to diffuse resistance in possible conflicts and moved people along the buyers journey with ease, low if any resistance.

IS it ridiculous for me to say that I enjoyed this video immensely and got a lot from it?

@Words_in_Action

2 жыл бұрын

Yes! Because I know what you are doing. Lol

It seems like you've given up all your energy to make this video successful ? Professor Voss, you are unstoppable. Keep moving forward. I am rooting for you! :)

There Definitely is a top 3.

Question! Is there gonna be a sequel to NSD? Even about another topic? I've listened to the book around 35 times and know it by heart, it's like I'm chasing the dragon to get that feeling I had during the first read in 11/2019! Life changing book!

@scottsears5545

2 жыл бұрын

Masterclass on his website

Voss is boss!

Late to the game. In order to get me out of the habit of i understand because everything you said about it is true. I substituted it with. my understanding with what your saying is...

"I understand" is a great phrase when your boss has given you your marching orders, not during a negotiation

Hi there Can anyone suggest what Late Nigh DJs sounds like? any DJs recommended by The BSG

@NegotiationMastery

2 жыл бұрын

Here's how to do the Late-Night FM DJ Voice: kzread.info/dash/bejne/hH6e0M2xpsXekaw.html

thank u mr. voss where can i get personal traning ? thanks in advance

@NegotiationMastery

2 жыл бұрын

We're slated to have brand new courses for 2022! You can see a list of our current courses here: www.blackswanltd.com/services/training-for-individuals

What is a good alternative for " I understand" ?

@deltaraider87

2 жыл бұрын

A label would work... It (or you) sounds/seems/looks like...

I wonder if this works on someone with a Narcissistic Disorder.

@TheBusinessRenovator

2 жыл бұрын

On Narcissistic Disorder?

@thequeenofwitches7943

2 жыл бұрын

@@TheBusinessRenovator I am going to recommend you a You Tube channel, it is called, Snake diet with Cole Robinson.

“ Happy Thanksgiving 🍁!” Chriss! Are you okay?

Are there other words or phrases that we should remove from our brains? Removing "I understand" is going to be very useful.

We are dealing with criminals, these people have no ethics!!

Great content as always - delivery seems strangely sleepy/ drunk - everything ok?

It seems like there is a lot of Sun Tzu mindset and skills in your method.

Will I ever meet you

@TheObserver567

2 жыл бұрын

Ask yourself how can i and work on making it happen

@Cheesecake99YearsAgo

2 жыл бұрын

Become his next customer to meet him lol

@chuckMvideos

2 жыл бұрын

Open ended question 👆. "Is it a ridiculous idea to meet face to face soon?"

Let's go brandon

The book should be called "Like your life depends on it" Never split the what? Confuzzling..

Someday Someday you'll be at 69 comments 😄

Algorithm.

Can you please make some new videos instead of repurposing the old clips.

How about that übermacho manner of speaking. I wonder of that hurt any negotiaton he's been in? Black swan....pfff