The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to the next level.
Our approach provides specific, actionable skills for navigating the negotiation process. Based on emotional intelligence and human nature, these skills transcend culture, build trust, and uncover the other side’s value system. By identifying the ‘Black Swans’ in a negotiation, you can effectively influence the other side’s decision making.
Our simple yet counter-intuitive skills, take emotional intelligence and intuition to the next level, giving you the edge in any negotiation.
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Bout got damn time
These guys are like left4dead crew ❤😀
Tactical empathy
About accusation audits. The more powerful in the situation you are, the better it works. W no power it's not as effective, but still usually gets the intended result, defraying a sticking point. Thanks Derek Chris, et al.
I’m curious, would this work with a narcissist?
Yes
Yes… Like they say in the video is to feed their individuals needs. Wether they’re accommodating, assertive, analyst, narcissistic.
- 0:30 🤔 Thought on handling conversations with powerful people: don't challenge their control. - 1:00 🛠 Use labels, mirrors, and calibrated questions to manage power dynamics without confrontation. - 2:01 🤷 Discussion opens up on the effects of power dynamics and fear of loss. - 2:35 👂 Importance of listening to powerful individuals and using respectful techniques. - 3:01 🧩 Techniques help powerful people realize their own errors through self-discovery. - 3:41 🔑 Catering to the needs of powerful individuals helps in managing conversations. - 4:08 🌟 Ego labels can effectively manage assertive people by making them feel heard and respected. - 4:54 🚩 Not challenging their power reduces their perception of threat. - 5:42 🧠 Clear their minds early in the conversation to ease the process later. - 5:58 🏋♂ Fatigue from lengthy conversations can be used to your advantage. - 6:29 👀 Fear of losing power can be mitigated by acknowledging it through accusations audits. - 7:19 🤝 Meetings with powerful people should be treated as negotiations to avoid bartering. - 7:52 🎯 Using negotiation skills prevents the need for bartering and lets powerful people realize their own mistakes.
1.5 years nobody told me I’d been diagnosed with schizophrenia… Majority in therapy Do NOT Listens to me,,, this is why I’ve been trying to learn from Chris Voss. I knew the most important things was I needed help reducing my stress, and to look to Subject Matter Experts like Chris and The Black Swan team…
tks for your time
derek seems agitated
Good talk!
4:00 - 4:48 Facts
Tactical empathy!
You all are Pros - excellent work Can you do a piece on how to deal with the other 2 types Analysts in power Accommodators in power
00:03 🗣 Instead of bluntly stating failure, use a mirror to reflect their idea and guide them subtly. 01:00 💬 Summarize their idea and add a subtle nudge about potential obstacles. 01:39 🤔 Use calibrated questions to let them realize issues on their own while preserving their authority. 02:37 🧩 Powerful people need to be heard, understood, and respected, similar to anyone else. 04:30 📣 For assertive individuals, use labels and let them express themselves to reveal useful information. 06:02 🚀 Assertive people often focus on winning in the moment, less on detailed plans. 07:29 📝 Ensure concrete steps for the future are agreed upon to avoid issues later. 08:01 🗨 Make assertive individuals feel in control by asking for detailed explanations. 08:22 💼 Assertive people are easy to handle by guiding them with questions and mirrors. 09:06 🧠 Analysts with power are harder to deal with due to their reliance on data.
It's called human engineering. What I'm about to suggest may take some careful planning and sometimes prepared documentation to back up the point you are trying to make. In a worse case scenario, you show that the actions you don't want see implemented will hurt the organization and the bosses career. You are threatening them, but in a way that isn't personal. In other words, you are not performing a power play, "Do it my way or else." Even if you could pull it off; which is highly unlikely, you would almost certainly face a backlash latter on. Your victory would be pyric and your future at this organization would be a short one. You explain the situation in a way that the higher up or several higher ups will see the downside they will be facing if they ignore your preferred course of action. If you do it really well; and I have on a couple of occasions, you don't actually spell out what your preferred course of action is, because that might sound like extortion. You explain the situation in a way that your preferred course of action is one they can obviously grasp on their own, the one that doesn't threaten them and might help them. When they say it out loud, you reply, "Yes, good idea." What I just recommended may sound amoral, because it is. Empathy is fine when dealing with equals or people above you who have empathy for your situation. Unfortunately, you may have to work with, and for people who don't have any empathy for you or your situation. You need to identify them and you need to know their points of vulnerability. In business it's usually pretty simple. No one wants to be blamed for causing falling sales, incurring higher than predicted costs, creating negative publicity or unexpected legal woes. Of course, if you can find a more personal motivation, something that appeals to the ego of the person whose mind you are trying to change, that is even better. It is manipulation, but not for the fun of it or self-aggrandizement. If you do this too often, it will be noticed by smarter people and may be detrimental to you in the long-run. You use it for self-defense.
Great point from Sandy that dealing with Analysts in power is not that easy as well, as Analysts overrely on information and data even when that data might be not absolutely correct. This happens a lot.
I imagine dealing with accommodators in power is the worst. They'll either just say "ok" in the moment to get you off their back and never go through with it, or worse, they'll maybe feel slighted and retaliate later and you'll have no idea what's coming up at the meeting two weeks from now.
Being an analyst as well I'd say my mind working like this "I will decide what to do when I figure out how to do it". Had conflicts with my father because his thinking model was assertive, meaning "I decide what to do, and the HOW is secondary, we will figure". Assertives can see Analysts non confident and slow, because Analysts immediately go to figuring out HOW to do something. So when you immediately say "how" to the assertive, you are kinda breaking his thought process. They need their request to be accepted (or heard) first, and only then analyzed.
A M A Z I N G ! ! !
Yeah maybe this worked some time ago but there are lots of smart people out there too. Couple of years ago I was shopping for a car and tried to use this method. I went to a dealer and was looking at a new truck. We started haggling and I was following this method. There was a new truck I wanted and it cost 45k. I kept saying that I can only do 40k to which they promptly replied that they have a list of product that will fit that budget and pointed me to a used section. I left that day and started shopping on line. I negotiated an OUT THE DOOR price on a truck I liked over email and before I ever went to a show room in person. That method worked much better!
I was hoping to hear a few more examples since I know that it is not my intuitive nature to do this. Or maybe I'm just slow LOL
The Police don't catch bad guys they write tickets to people to pay Themselves. Here is some evidence in this video.
Thanks for the lessons! currently residing in a dysfunctional Veterans in Connecticut, hopefully someone will listen.
tactical empathy
Is there a way to buy an online course? I'm a seller in Mexico and I'm interested in knowing about a specific course on what I sell. I'd love to receive information. Thank you so much 😁
This technique works! <= Shouldn't it be "You're gonna hate how well this technique works..."
I found myself breathing deeply in and out to try relax to match Derek's voice
So why doesnt it work in Arabic countries… they are focused on one thing only .. that the declared enemy suffers. Peace is impossible! You cannot let them win then they will annihelate you, you cannot let them loose then they will revenge.. they dont stop and say enough.
Definitely appreciate the different effects
Thank you for the insights.🙏❤️
If you pull emotions out of our decision making process, we actually can’t make decisions.
Human nature.
“Listening as a martial art…”
Success in business?
Seems you have vision of what this is going to look like moving forward.
One of the best videos you’ve put out. And you guys do great content. Thank you!
What training is this from? I’d like to buy it.
Also, Chris I’d love to see you and Chase Hughes for an interview together! You both are aces in my book who have changed my life and career for the best!
What caused the shift in thinking on the word “Why?”
objective personality made a typing using a clip of this video
I hate it when someone points out my screw ups... well, not really. I've read the book about 4 times and I get something new every time I hear Chris speak. Love to meet him someday.
I love it. If no one ever told me I messed up and why, I would probably keep messing up, and be confused why I'm failing.
The empathy approach works on everyone! Sociopaths: 👁️ 👄 👁️
Tactical empathy
Key take away; make it as easy as possible for people to help you.
I used to work next to The Viper Room when Johnny was first remodeling it in '92 and he came into my work all the time. He was such a sweet, humble guy. We used to talk about movies and had similar taste... he told me I was welcome to come to The Viper Room for free any time. Every time he saw me from across the street he'd call out and wave.
you know guys... KZread has its own closed cation service for all videos. Do you want to make your viewers distracted by the text overlay in these videos?
Is there a way to get access to this?
Great stuff. Thank you Chris
O.M.E.G.A