"Transform Your Communication: Switch from Questions to Labels"

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What are Labels? For starters, they can be more affective than questions. Used to describe emotions & dynamics, Labels can reveal the hidden information and uncover what your counterpart is actually saying.
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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!

Пікірлер: 109

  • @johnsciara9418
    @johnsciara9418 Жыл бұрын

    I try to practice using labels with those telemarketing callers. When they start with "How are you doing?" I reply with a label, "It sounds like you've got something that you want to talk about". I haven't been able to practice much after my response, because they hang up right away.

  • @boynet2

    @boynet2

    Жыл бұрын

    lol what

  • @Goddess_Lilith

    @Goddess_Lilith

    Жыл бұрын

    Lol! Amazing

  • @jasdeepsingh6568

    @jasdeepsingh6568

    Жыл бұрын

    I’m sorry but that just awkward and misplaced lol

  • @aceb5532

    @aceb5532

    Жыл бұрын

    😢😅

  • @marcirobins5144

    @marcirobins5144

    Жыл бұрын

    @@learningchannel21 Reply: “want to listen?” Fun times!😂

  • @stepanov_architect
    @stepanov_architect Жыл бұрын

    This channel is a goldmine.

  • @alexateodor

    @alexateodor

    Жыл бұрын

    Yeees for sure, Chris is a goldmine. The man knows his stuff

  • @MaximusOne

    @MaximusOne

    Ай бұрын

    I think the same thing whenever i see these videos.

  • @Killaken55
    @Killaken552 жыл бұрын

    It sounds like you dislike when people don't practice labels Chris. (Silence)

  • @USmetallist

    @USmetallist

    Жыл бұрын

    😅👌👌👌

  • @EddyLeeKhane

    @EddyLeeKhane

    Жыл бұрын

    Dynamic

  • @jamalrobinson2159

    @jamalrobinson2159

    Жыл бұрын

    It seems like you're trying to get a reaction from Chris

  • @motivation4u

    @motivation4u

    11 ай бұрын

    Haha.

  • @GrandmasBeLike

    @GrandmasBeLike

    11 ай бұрын

    😂

  • @tomjeff1743
    @tomjeff17439 ай бұрын

    Looks like confident people usually have a great sense of humor

  • @skionen1781
    @skionen1781 Жыл бұрын

    It sounds like these tactical Labels are immensely powerful to use

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Indeed they are!

  • @TristanChicklowski
    @TristanChicklowski Жыл бұрын

    Even a couple years later. Its still amazing that your giving the presentation away.

  • @reprogrammingmind

    @reprogrammingmind

    Жыл бұрын

    It's still amazing how you use the word 'your'.

  • @Christian_Prepper

    @Christian_Prepper

    Жыл бұрын

    @TristanChicklowski *It's called reciprocity. I learned nearly 90% of his entire system just from studying over a dozen of his videos. I actually started practicing it with success.* *I couldn't help myself and ordered his book and studied all of it. Absolutely LOVE IT & HIGHLY RECOMMEND IT!* *Bought 2 more copies to give to my team.* *The true pros give more than they receive and in time they are rewarded beyond any of their concerns.* *Liberty = Peace & I pray you & your loved ones always enjoy both.*

  • @HowtoRestoreHeadlights

    @HowtoRestoreHeadlights

    Жыл бұрын

    @@Christian_Preppersounds like you’re a pro?

  • @Christian_Prepper

    @Christian_Prepper

    Жыл бұрын

    @@HowtoRestoreHeadlights *I strive to be.*

  • @NelsonConroyRealtor
    @NelsonConroyRealtor Жыл бұрын

    I’d love to work for you Chris! You , Brandon & Derek have changed my life ❤

  • @dkdk-pd1vn
    @dkdk-pd1vn Жыл бұрын

    The FBI hat switch was gold. Thank you for the presentation, really interesting and easy to follow!

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Thanks glad you enjoyed it!!

  • @marcovirtual

    @marcovirtual

    9 ай бұрын

    It was very funny 🤣🤣 I love Chris' sense of humor

  • @EndUzer
    @EndUzer Жыл бұрын

    Chris your approach is a gem in a world of used coil

  • @Pisiorek6
    @Pisiorek63 жыл бұрын

    Very good video, Chris. Thank you! Now, let's go and try them.

  • @JeriHurtado
    @JeriHurtado8 күн бұрын

    Definitely appreciate the different effects

  • @todddenen
    @todddenen3 жыл бұрын

    Love the amygdala and flow stuff.

  • @michaelhaney71
    @michaelhaney71 Жыл бұрын

    Thanks for all you and your team do. You're the best 👌🏾

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Wow! Thank you for those kind words!

  • @sunriseeternity300
    @sunriseeternity300 Жыл бұрын

    Always a blessing #chrisvoss #hawkeyes #dealmaking #blackswangroup #enjoylife #communicate

  • @wordTwoWise
    @wordTwoWise11 ай бұрын

    “We don’t use labels for name calling” makes sense lol

  • @evenlyanxious
    @evenlyanxious6 ай бұрын

    So basically this is a class on how to talk to a narcissist. I will always think your educational videos are epic even though I can't leave my house and communicate with nearly none except online. But, it's good stuff to think about. I want to work for you heh

  • @michaelgessel3042
    @michaelgessel30426 ай бұрын

    Love this information so much!

  • @landrichplus
    @landrichplus8 ай бұрын

    Thanks Chris, I learn a lot

  • @carloseduardonaranjosuarez5917
    @carloseduardonaranjosuarez5917 Жыл бұрын

    Thank you very much Mister Boss, great content, amazing

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Glad you enjoy it!

  • @parklife101
    @parklife101 Жыл бұрын

    Gold. Pure gold

  • @JillianPierone
    @JillianPierone9 ай бұрын

    wow! this video came up at random and when you mentioned hostage negotiation, I was like, oh! that reminds me of one of my favorite books of all time! then I saw the #Chrisvoss tag and was like wait... (read description) it's one of my favorite authors of all time! Sir, I have recommended your book Never Split The Difference to dozens of family and friends through the years. I don't even have time to watch this video right now, but I plan to binge watch your channel as soon as I can ♡♡ Thank you for your contribution to society ❤

  • @acceleratedtrainingacademy
    @acceleratedtrainingacademy Жыл бұрын

    Great new content coming out.

  • @JaymeeKay
    @JaymeeKay11 ай бұрын

    Seems like you are the boss, Chris. I'd watch you talk about anything.

  • @treasurethetime2463
    @treasurethetime246310 ай бұрын

    Subscribed. Real deal material here.

  • @NegotiationMastery

    @NegotiationMastery

    10 ай бұрын

    Thank you! We really appreciate that!

  • @townstunsltd6727
    @townstunsltd6727 Жыл бұрын

    Thank you so much for intellectually and academically demonstrating the scientific power of words and word structures! It is all very fascinating and much appreciated, thank you.

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    You're very welcome!

  • @townstunsltd6727

    @townstunsltd6727

    Жыл бұрын

    ​@@NegotiationMastery It's really quite awesome what the Back Swan Group are doing... Thank you again. And all the very best.

  • @turby6905
    @turby6905 Жыл бұрын

    Pure gold

  • @andrewpatterson5650
    @andrewpatterson56507 ай бұрын

    Also small town Iowa guy, learning your techniques

  • @HowtoRestoreHeadlights
    @HowtoRestoreHeadlights Жыл бұрын

    The hat switch 😂😂😂😂

  • @FitnHealthyOne
    @FitnHealthyOne11 ай бұрын

    As a Patriots fan I found that funny. You’re a funny dude Chris 😂

  • @radiumescape9633
    @radiumescape96333 жыл бұрын

    Such a shame that this video has less than 1000 views

  • @JacquelynnFaye
    @JacquelynnFaye Жыл бұрын

    Chris, you could handle being our president. And you’d be the best we’ve seen in ages of ages. I’ll keep hoping, but heres the little seed I’m planting. 🌱

  • @suntoyfull64
    @suntoyfull6411 ай бұрын

    Great insights for taking rapport building to a much higher level

  • @NegotiationMastery

    @NegotiationMastery

    11 ай бұрын

    Glad you enjoyed it! Is it crazy for me to ask you to go to the quiz on our website to discover which kind of training is right for you? bit.ly/3N9MhWc

  • @suntoyfull64

    @suntoyfull64

    11 ай бұрын

    @@NegotiationMastery It is crazy... but Ima gonna do it anyways cause your sales technics are the best. Keep up the good work!

  • @user-vt1mn5vx1k
    @user-vt1mn5vx1k7 ай бұрын

    'I'm sorry YOU feel that way "is useful when conversing and they start hurtling insults or false accusations!

  • @acceleratedtrainingacademy
    @acceleratedtrainingacademy Жыл бұрын

    Definitely see so many parallels with nvc

  • @vincentcorso1688
    @vincentcorso1688 Жыл бұрын

    You guys are great Do you have any content that would be helpful in a job interview situation?

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Hi Vincent! Great question! Here's an article by us that's specifically about using the skills during an interview: www.blackswanltd.com/the-edge/how-to-negotiate-your-way-into-a-job-4-tips-to-nail-your-next-interview

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    And definitely sign up for our newsletter---we're always giving great insights like these!

  • @asserelmalhy9751
    @asserelmalhy97514 ай бұрын

    Once you mentioned ASKING LABELS can you help me how to use it ?I can not find the video of it any more ..

  • @lindsayarinify
    @lindsayarinify Жыл бұрын

    Wait a second, is that an Iowa Hawkeyes hat?! Iowa native here and I just happened to stumble across this

  • @tomjeff1743
    @tomjeff17439 ай бұрын

    Saber tooth tigers today are wearing suits with bright white smiles.

  • @Arquaizt
    @Arquaizt4 ай бұрын

    It seems like there would be alternatives or similar phrases to “that’s right” that one could be aware of during different negotiations instead of chasing that one particular set of words, am I wrong?

  • @mbarnes297
    @mbarnes29710 ай бұрын

    Chris, Have you read the neuroscientist Lisa Feldman Barrett’s book, How Emotions Are Made? It presents a different perspective that you might find interesting.

  • @NegotiationMastery

    @NegotiationMastery

    10 ай бұрын

    Cool thanks for the book suggestion!

  • @VanleuvenRealEstate
    @VanleuvenRealEstate Жыл бұрын

    lol let me switch hats dang that was pretty funny

  • @alexateodor
    @alexateodor Жыл бұрын

    Let's give you a comment for appreciation of the special text effect 😄youre cool

  • @USmetallist
    @USmetallist Жыл бұрын

    Since MasterClass.... Chris Voss is master physiological explainer of RHETORIC! Where are the #POLITICIANS !?

  • @Youknowwhoin2024
    @Youknowwhoin2024 Жыл бұрын

    Go Giants

  • @Harsh-kz6en
    @Harsh-kz6en9 ай бұрын

    When one wears an Iowa Hawkeye hat they are immediately likable.

  • @dewinjarju8133
    @dewinjarju813311 ай бұрын

    Love the tree part. Only listened that but to finde out what this was about and it was beutiful

  • @spontaneousbootay
    @spontaneousbootay Жыл бұрын

    Ohhh. My old program was to say what the f? then label. Now i can just label and think clearly. And then proceed to ignore these tight ass people in peace.

  • @1996toyotacorola
    @1996toyotacorola11 ай бұрын

    🙏

  • @wizkeyjack
    @wizkeyjack8 ай бұрын

    Cool

  • @PaulERuss
    @PaulERuss10 ай бұрын

    Vertical jumps to 30 feet?

  • @LoveJJWiley
    @LoveJJWiley Жыл бұрын

    I’m in HVAC service sales position coming from Doordasher and grocery delivery at 51😅. I have an opportunity to make my life better. My IQ suffers, but I really want to help others make a better than good right decisions. With little money, ACT score 16 which I took that standardized test used in the United States to assess high school students' academic readiness for college. And I struggle. What can I purchase or do to get the most out of this EQ

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Start by visiting our website at www.blackswanltd.com for FREE resources like our E-Books also signup for our FREE newsletter. Every week give you negotiation tips to help teach you how to create trust based influence. Finally you can sign up for our online classes as well! Thank you for watching!

  • @LoveJJWiley

    @LoveJJWiley

    Жыл бұрын

    Would be cool 😎 to half maybe past emails. I ask for too much?

  • @derdoofenschmertz951
    @derdoofenschmertz9519 ай бұрын

    36:30 people tell you a lot

  • @harrynewhof3165
    @harrynewhof316511 ай бұрын

    Many times on a cold call a potential clients will say “oh I’m not interested” or “oh we already have that.” How would I mirror or label that?

  • @NegotiationMastery

    @NegotiationMastery

    11 ай бұрын

    -Hi there! Great question! It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc

  • @boynet2
    @boynet2 Жыл бұрын

    in the "boss drive-by" why is he choose to label the positive? since we know negative is 3x in what instances we would like to label the positive insead of the negative?

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Great question! When you label a negative it eliminates it. When you label a positive it reenforces it. So it's never a bad idea to label a positive.

  • @PrettyBlackMoney
    @PrettyBlackMoney11 ай бұрын

    💎💎💎💎💎

  • @PrettyBlackMoney
    @PrettyBlackMoney11 ай бұрын

    I was able to identify a label attempt yesterday. I was watching KZread with my mom and she refuses to pay for premium. A commercial comes on and he begins with, “I know I only have 2 minutes to get your attention “. It took me about 3 seconds to think before I noticed that it was using the labeling technique. I began to critique this label in my mind, because it didn’t fully connect. I was thinking, yes I heard that the attention span of people has declined, but that’s not what I was thinking when this commercial interrupted me and my mom’s video 😩 He would of been better off starting with, “I know you don’t want me interrupting your video, but…… It seems that misplaced labels are beneficial in two way conversations, but not in one way communications such as tv commercials.

  • @NegotiationMastery

    @NegotiationMastery

    11 ай бұрын

    It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc

  • @hallowman1699

    @hallowman1699

    11 ай бұрын

    Could you develop your thought please ? It sounds interesting

  • @PrettyBlackMoney

    @PrettyBlackMoney

    11 ай бұрын

    @@hallowman1699 I was just telling a story about how I was able to identify a tv commercial that attempted to use labeling. However it wasn’t as effective because It didn’t identify what I really was thinking. I hope this clarified my comment for you. Try reading it again and let me know if you got it. I’ll also check to see if I should revise it.

  • @MrMrmetro
    @MrMrmetro Жыл бұрын

    Can you include third-party negotiations sometime? Most of your excellent examples are 1st person, in other words, each party benefits from the outcome. An example would be an insurance company that has employees that are paid to deny, defer and delay your claim. They are negotiating with someone else's money. I find them to be impossible to deal with.

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    We have examples of that on our channel as well. Please look for any videos that talk about Deal Killers. Thank you for watching!!

  • @tomjeff1743

    @tomjeff1743

    9 ай бұрын

    ​@@NegotiationMasterySeems like you practice what you preach. You always end on a positive note. The last impression is the lasting impression. I can't seem to get enough of your insights. I'm truly grateful that I came across your book and podcasts.

  • @jaredbrosn1780
    @jaredbrosn1780 Жыл бұрын

    !!!!!!

  • @danlhendl
    @danlhendl11 ай бұрын

    Deals? Transactional empathy?

  • @NegotiationMastery

    @NegotiationMastery

    11 ай бұрын

    Looks like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc

  • @danlhendl

    @danlhendl

    11 ай бұрын

    @@NegotiationMastery it looks like a great fit for me in what regard?

  • @petsloveonly
    @petsloveonly Жыл бұрын

    Chitta @sadhguru

  • @tomjeff1743
    @tomjeff17439 ай бұрын

    Label for boss in a hurry: looks like an unexpected crisis. Sounds like somebody just handed you a hot potato. Looks like something big just landed on your desk.

  • @michaelvrchota4089
    @michaelvrchota40893 ай бұрын

    CV - You want to give some love to the NY Giants? You give away too much information. When I am dealing with overwhelming and absolute power from the other side, work smarter?

  • @PedroPeyolo
    @PedroPeyolo10 ай бұрын

    If i ever meet Chris, I'll ask "would you be against me giving you a hug??" 🫂 💜💚💜💚🙏🏼