4 Questions That Will Stop Them From Ghosting You

Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW
Stop from getting ghosted. How? Chris goes through the four easy-to-implement questions that can open up dead communication and create new relationships.
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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!

Пікірлер: 684

  • @od4319
    @od43192 жыл бұрын

    Reply to add to my no oriented primer lists: • Is now a bad time to talk... • Have you given up on... • Is it a terrible time to talk... • Is it a rediculous idea to... • is it a bad idea... • is it a bad plan ... • would it be out of the question to.... • would it be out of line to... • are you against • are you opposed • would it be out of your control to... • would it be out of the realm of possibility to.... • is it impossible to... • Do you disagree... • Is it incorrect... • would it be wrong to think...

  • @jinde75

    @jinde75

    Жыл бұрын

    Thanks, I’ll copy and translate. And I’ve started reading ‘never split the difference’

  • @josuardgonzalesmedia

    @josuardgonzalesmedia

    Жыл бұрын

    great list

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Hey! Great list! Thank you for sharing it, keep up the good work!

  • @noamanpatel3784

    @noamanpatel3784

    8 ай бұрын

    What do we say after they respond no

  • @mez7289

    @mez7289

    4 ай бұрын

    is it too much to ask for you to….

  • @mohamedelkenzy9575
    @mohamedelkenzy95753 ай бұрын

    Can’t believe that I’m starting to get 30% response rate after being ghosted for weeks 😂😂. Voss, you’re a discovery for me.

  • @louio

    @louio

    15 күн бұрын

    He's the Godfather of negotiations. Lol

  • @Arquaizt
    @Arquaizt2 жыл бұрын

    TACTICAL EMPATHY: “is now a bad time to talk” has opened many collaborative doors for me. Thanks so much to the whole team!

  • @chuckgravity7616

    @chuckgravity7616

    Жыл бұрын

    Use the phrase many times daily!

  • @JoseRG619

    @JoseRG619

    Жыл бұрын

    ​@@chuckgravity7616 I will try even with mad people.

  • @adrianherbert9441

    @adrianherbert9441

    Жыл бұрын

    Tactical Empathy

  • @antrogers8245

    @antrogers8245

    Жыл бұрын

    Tactical empathy!

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Awesome! Glad to hear it has been effective for you.

  • @DCZOMBI3
    @DCZOMBI32 жыл бұрын

    0:25 - "Is now a bad time to talk?" 2:52 - "Is it a ridiculous idea..." 5:13 - "Are you against..." 11:34 - "Have you given up on..."

  • @marwankhoudeir7528
    @marwankhoudeir75283 ай бұрын

    Tactical Empathy: such a knowledgeable human being, Chris Voss

  • @folsterfarms
    @folsterfarms Жыл бұрын

    Tactical Empathy - “Would it be a bad idea…” After 5 interactions with the other side, I just renegotiated our property lines and saved our future business expansion ability. I never would have been able to accomplish this without your coaching. Thank you Chris Voss!

  • @VictoryS87

    @VictoryS87

    Жыл бұрын

    So tactical empathy from the book means to "INTENSELY listen to each word" that your counter-part is saying to "drain the swamp"

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Congratulations! Glad our coaching helped. Thanks for being part of our community!

  • @scottnevil
    @scottnevil2 жыл бұрын

    I love this! Great content! Thanks for the knowledge!

  • @phillipclement5376
    @phillipclement53762 жыл бұрын

    Tactical Empathy! @Chris you are changing my life ... Thank you. Unlearning the bad habits is so hard. Trying the new things is uncomfortable but I'm committed to low stakes practice, it's fun.

  • @brendapolar8506
    @brendapolar85062 жыл бұрын

    Tactical empathy indeed! Thank you Chris. The techniques you share are absolute gems!

  • @DimensionRIFT
    @DimensionRIFT2 жыл бұрын

    Thanks for the video! Some really great content in there which is very simple to implement.

  • @keithjangmd
    @keithjangmd9 ай бұрын

    I just sent a text to the buyer’s agent who’s been ghosting me ‘Have your clients given up on (the property address)?’ he called me right back. It worked. Lol

  • @timcentralpointinvestigati6683

    @timcentralpointinvestigati6683

    9 ай бұрын

    I’m about to use this on my bff realtor who is bit upset at me and ghosting as well…allowing him to sell my house but not be my buyers agent

  • @NegotiationMastery

    @NegotiationMastery

    9 ай бұрын

    It's great to hear that it worked. Keep up the good work!

  • @dragon6414
    @dragon64142 жыл бұрын

    Thank you, great stuff.

  • @AA-ff4oe
    @AA-ff4oe2 жыл бұрын

    Tactical Empathy 🎯 💯 Appreciate you and your team Chris - as well as all the amazing content you give away!

  • @Dezzasaur114
    @Dezzasaur1142 жыл бұрын

    Tactical empathy. I want to just say thank you, I've used your first two Masterclass lessons to great effect within the first two weeks of trying. I wish I would have bought your book 2 years ago when I first saw it.

  • @rem9547
    @rem95472 жыл бұрын

    Chris at his very best. An ‘all in one’ short and helpful intro to a different way to communicate.

  • @alexcrow1856
    @alexcrow18562 жыл бұрын

    Really good advice! Thank you! I haven't had a chance to use it yet (simply because I write this comment right after watching this video) but I am already looking forward to implementing this with you a few people today

  • @NOWLEADERSHIP
    @NOWLEADERSHIP2 жыл бұрын

    Tactical empathy. Solid. Thank you very much for this exceptional content.

  • @alexateodor
    @alexateodor2 жыл бұрын

    Excellent advice, thank you Chris! 💯

  • @alexmohammed6532
    @alexmohammed65322 жыл бұрын

    Tactical empathy. You help me organize my successes from the past. Hindsight being 20/20, when I practice the things you clarify, I win. Thank you

  • @ciprianrusu7925
    @ciprianrusu79252 жыл бұрын

    Tactical empathy. Thank YOU Chris !!

  • @ScottThomsonAus
    @ScottThomsonAus9 ай бұрын

    Love your videos Chris - this really works!

  • @joshualong7517
    @joshualong75172 жыл бұрын

    Tactical empathy: Thanks for walking through these and giving such great examples to connect them with. Already see a handful of ways to use these in our sales and marketing efforts.

  • @alinadumitrache2839
    @alinadumitrache28392 жыл бұрын

    Love your videos, will keep watching and practice :) tactical empathy ;)

  • @jeffknudsen9672
    @jeffknudsen96722 жыл бұрын

    So awesome Chris! 🔥

  • @jamesallen3847
    @jamesallen38472 жыл бұрын

    Tactical Empathy and growing a bit each day. Great lessons in unwinding the rooted norms I've been following blindly and even unknowingly.

  • @MarjanKaykavoosi
    @MarjanKaykavoosi Жыл бұрын

    TACTICAL EMPATHY: OMG I found about You this week and I can not thank You enough for your video’s. I have a family situation that this is so going to help me with. Thanks and much love 🙏💗💓💜

  • @billreinhart5495
    @billreinhart54952 жыл бұрын

    Unbelievably good stuff!

  • @cecillyrowe6339
    @cecillyrowe6339 Жыл бұрын

    Chris Voss, LOVE your stuff!!!! Used your no questions a ghosting relative. THEY WORKED!!! powerful name too!! thank you.

  • @mrs.neilson9455
    @mrs.neilson9455 Жыл бұрын

    Yes! Worked for me. I was quoted $5,000 for a program for my elementary site. I asked if it was ridiculous for them to only charge us $500 and allow our district (7 schools) to pilot the program. I received a response within 30 minutes....$595 for all 7 schools!

  • @RonWilliams-Hoodle
    @RonWilliams-Hoodle2 жыл бұрын

    Tactical Empathy. Outstanding video, Chris! Will try these out this week! Thank you.

  • @larryharte
    @larryharte2 жыл бұрын

    Tactical Empathy! Thank you. Your book changed my life.

  • @davidwarnke9640
    @davidwarnke96402 жыл бұрын

    Tactical Empathy - Thanks for this. I really appreciate the coaching.

  • @thisrichbastard.809
    @thisrichbastard.8092 жыл бұрын

    I used that “is it a ridiculous idea” on a woman that I wanted to get acquainted with…she said “yes” it would be ridiculous if we got better acquainted. Lol

  • @shoetoolbraa6882

    @shoetoolbraa6882

    2 жыл бұрын

    This made my day thank you we’ve all been in this position

  • @pdub2762

    @pdub2762

    2 жыл бұрын

    Is it a ridiculous idea for me to buy you a drink? 🤷🏻‍♂️

  • @MasterShadowEroticHypnosis

    @MasterShadowEroticHypnosis

    2 жыл бұрын

    pick up is a whole different beast. if you haven't demonstrated higher value first, you are wasting your time (also applies to negotiation)

  • @Gradinaeconomicapespatiimicicu

    @Gradinaeconomicapespatiimicicu

    2 жыл бұрын

    I guess you could have started with an acusatory audit... you're not going to like this, you're going to think that I am just another guy from the hundreds of guys trying to hit on you every day, etc or whatever else females throw back to you in these situations. Keep going on for 1-2 sentences more and then say and you're right. wait for her reaction and say nothing after this

  • @Gradinaeconomicapespatiimicicu

    @Gradinaeconomicapespatiimicicu

    2 жыл бұрын

    overstating it helps bring a smile/laugh on and would make her feel flattered

  • @davidcameron6479
    @davidcameron64792 жыл бұрын

    Tactical Empathy. Mr. Voss, thank you for this video, and all the other videos you and your team post online.

  • @bernadettelampman6394
    @bernadettelampman63942 жыл бұрын

    Tactical empathy. I’m learning so much. Thank you

  • @cormanolivier
    @cormanolivier2 жыл бұрын

    Tactical Empathy: From adversarial to mediation....Game changer for me...Thank you, I am learning a hell of a lot from you. Thanks Chris

  • @clearmanlawyers753
    @clearmanlawyers7532 жыл бұрын

    Tactical empathy. Thank you Chris.

  • @kathrinehosung9538
    @kathrinehosung95382 жыл бұрын

    Your book blew my mind. Best thing I ever read. I need to get this information running through my vains ❤️

  • @davidth.o.g.2229
    @davidth.o.g.22292 жыл бұрын

    Tactical Empathy.... great summarization in two words.... I have been applying something like this for a very long time and didn't really know how to word it so precisely, or even that I used no as a basis. I've really become good at the reconnection and it has always come down to starting by recognizing all of the issues that have caused the problems, addressing them and then getting a yes or you're right as a confirmation that this is what or why they had an issue.it directly creats a repor even if I don't have the best way to fix it at the time. By addressing every problem they have before they have to tell me let's them know we are on the same page and we can move forward with a clear direction. The no orientated questions is new clarity of concept that I kinda knew but it was more of a vibe feeling thing that I now can be more direct in its application. You are exactly right that it's easier for someone to give you a no then a yes. You are first recognizing there's a lot of factors for them to consider. You are then asking them to pull the line back from needing them to commit to dealing with all those things right now, and more of consider the possibility of weather those things could work out. It takes the wieght out of the decision and adds a recognition of that wieght.... which gives you more of a...(hard to word) ... credibility in regards to your intentions being to actually create a beneficial situation or agreement for both of you. Letting them know your understand thier objections and moving toward a shared goal. I believe you genuinely need to know that shared goal, or be shooting for it, or it's kind of a corrupted concept. More like manipulation... that's not to say that that kind of thing doesn't work, it's just not for me, it's a contradiction of who I am and it's a misuse of my abilities. Sorry for writing a chapter in the comment section.... I'll leave it there

  • @BeyondTheOutterRim
    @BeyondTheOutterRim Жыл бұрын

    At 2x speed he sounds normal. I love Chris Voss. Changed my life.

  • @frednichols2978
    @frednichols29782 жыл бұрын

    Mr. Voss, thank you for your time. That's right. Tactical empathy.

  • @stacyadair371
    @stacyadair3713 ай бұрын

    Tactical empathy! This is so helpful!!! Thank you!

  • @giovanninicolas959
    @giovanninicolas9592 жыл бұрын

    Tactical Empathy. I love his book and the philosophy of Mr. Voss and the Black Swan Group. It is so helpful in my career as well as in my personal relationships.

  • @royald4169
    @royald41692 жыл бұрын

    (TACTICAL EMPATHY) You Have Been An Incredible Voice For Me Lately ..Thank you!

  • @michaelhaney71
    @michaelhaney71 Жыл бұрын

    Tactical Empathy -- We love what you do, Chris and the BSG

  • @randyugarte3834
    @randyugarte38342 жыл бұрын

    I found myself liking, commenting, and subscribing without any intent to. Chris Voss is a boss !

  • @l.a.williams1879
    @l.a.williams18792 жыл бұрын

    I am so thankful to have learned tactical empathy over the years from Chris. It is the most influential component of success for me

  • @rhonastewart6558
    @rhonastewart65582 жыл бұрын

    Tactical Empathy - brilliant, I’ve switched over to “is now a bad time to talk” with great success. Loved the book, but listening to the source is even better, thank you so much!

  • @valister9697
    @valister96972 жыл бұрын

    much love for chris and black swan group

  • @felipehoyosvargas3413
    @felipehoyosvargas3413 Жыл бұрын

    Tactical Empathy: I have received tons of unexpected information from counterparties with no oriented questions. Still a lot of practice to further achievements, but great guidance! Thank you Chris, and thank all of the Black Swan Group for your generosity with the information.

  • @Tavycho1
    @Tavycho1 Жыл бұрын

    Tactical Empathy! Great information. Looking forward to practicing and implementing as much as I can until it feels normal.

  • @charlescottrell8377
    @charlescottrell83772 жыл бұрын

    Great video. Just decided to buy your book!

  • @josephgoolsby9221
    @josephgoolsby92212 жыл бұрын

    Quality video. Thanks.

  • @johnstafford2627
    @johnstafford26272 жыл бұрын

    Thank you for sharing

  • @pdub2762
    @pdub27622 жыл бұрын

    Beautiful. Ty sir💪

  • @karlkramer308
    @karlkramer3082 жыл бұрын

    My first step in learning new negotiation methods. Thank you. I have not given up on learning new techniques.

  • @MarcusHiggs
    @MarcusHiggs9 ай бұрын

    TACTICAL EMPATHY: Love how each approach breaks the listener out of their pattern to actually listen.

  • @jeremykermott537
    @jeremykermott5372 жыл бұрын

    Tactical empathy I've been through the book at least a couple of times, and I've watched a lot of the videos. It's time to put this knowledge into action. Thank you to Chris, Brandon, and everyone at The Black Swan Group for getting this valuable information out there!

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Hey! Thanks for being here and putting that knowledge into action! We appreciate your support.

  • @WatchMePoledance
    @WatchMePoledance9 ай бұрын

    Tactical empathy! This was so helpful, thank you!

  • @caseylipok8161
    @caseylipok8161 Жыл бұрын

    Tactical Empathy. Excellent, powerful and Questions I'll recite until they are second nature. Thank you!

  • @sushimamba4281
    @sushimamba42812 жыл бұрын

    Tactical empathy. Thanks Chris.

  • @emailcam
    @emailcam2 жыл бұрын

    Tactical empathy. Brilliant insights.

  • @karengates925
    @karengates9252 жыл бұрын

    Brilliant as usual.

  • @davidsonnet3689
    @davidsonnet36892 жыл бұрын

    Tactical Empathy -Its amazing how working with others in Software projects especially from other countries, offices , backgrounds, is exactly like sales/ negotiation.

  • @AkshatKumarSrivastava
    @AkshatKumarSrivastava10 ай бұрын

    Hey man, I am a fresher blockchain developer who has recently started a job, using Chris's techniques I was able to negotiate a better salary for myself, frankly way more than they were offering, I can't tell you the exact numbers but Thanks Chris

  • @NegotiationMastery

    @NegotiationMastery

    10 ай бұрын

    Wow that's great! You rock!

  • @timsonofjeff
    @timsonofjeff Жыл бұрын

    Tactical empathy Right now, I'm working on some copy that needs a boost. And you just gave me exactly what I need. Thank you!

  • @mayurtirpude9367
    @mayurtirpude9367 Жыл бұрын

    TACTICAL EMPATHY :I recently completed your book & it just hit me... Thank you for this valuable lessons

  • @JoeWhite001
    @JoeWhite001 Жыл бұрын

    Tactical Empathy 🙂🙂🙂 Life changing! Love the line "is now a bad time to talk? I usually use this one... catch you at a bad moment? Of course you still get some negative reactions, but it seems they are much more open to talking discussing in a conversational manner. Thanks!... got the book, and EAF also.

  • @beanrunnerWA
    @beanrunnerWA2 жыл бұрын

    Great, high value lesson!

  • @brendapolar8506
    @brendapolar85062 жыл бұрын

    Chris this is absolutely brilliant! I have watched this over and over again and have completely changed how I started my opening conversation and ultimately will lead to more closes!! Many thanks! Your content ads tremendous value.

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Awesome! Thanks for the feedback. Glad it made a difference. Keep up the great work!

  • @SCP-SAM
    @SCP-SAM2 жыл бұрын

    Chris Voss and team rocks!

  • @gillianjohnston6134
    @gillianjohnston61344 ай бұрын

    Tactical Empathy: between reading your book, and accessing your fantastic content both on KZread and via the Black Swan website, my approach to everything I do in my personal and professional is shifting and improving on so many levels. It never stops. Every day brings another That’s Right moment

  • @tiberiulaurian7408
    @tiberiulaurian74082 жыл бұрын

    Awesome video, Chris. Thanks a lot for sharing your expertise in the area of negotiation. I'll buy the book for sure. Oh, I almost forgot, #tacticalempathy

  • @taylorpike1091
    @taylorpike10912 жыл бұрын

    Fantastic info in this video. Wow, I only wish I'd started using this sooner.

  • @brianhollander3848
    @brianhollander38482 жыл бұрын

    I've read NSTD and I love that damn book. I came up with these and thought I'd share: Would it be…[ bad, a pain, a PITA, trouble, super-difficult, stupid, a bad idea, impossible, impractical, inconceivable, unattainable …] to..... Would you be [against/opposed to…](take an action)? eg. meeting tuesday afternoon, say, 2pm? would it be uncomfortable if I...([._____________ (brought my manager?) (gave you a hug?) (recorded this meeting?)] the s*** works.

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Glad to hear you loved the book! Great insights, by the way. Keep it up!

  • @paulredmansells
    @paulredmansells Жыл бұрын

    Tactical empathy. Even though I began with Never Split the Difference in 2019, the lessons never get old, there's always more to absorb.

  • @cherylbieganowski
    @cherylbieganowski2 жыл бұрын

    Tactical Empathy: Hell, yes! Awesome! Thank you!

  • @noelenriquemartinez9498
    @noelenriquemartinez94982 жыл бұрын

    Tactical empathy. It's really good stuff. Thanks.

  • @martinflores9645
    @martinflores96452 жыл бұрын

    Tactical Empathy - Wow ! One of the absolute BEST training I’ve heard in my 20 years in sales ! I used one of your scripts immediately afterwards to someone who was ghosting me , and it worked like a charm !👍 Thank you for the value !

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Hi there.Thank you for the amazing feedback! We're thrilled to hear that our training and scripts have been effective for you.

  • @robbensalyers3318
    @robbensalyers33182 жыл бұрын

    I just listened to your interview with Lewis Hows. I just bought three copies of your book - one for each of my daughters and one copy for me. Thank you sir!

  • @chrisfisher7085
    @chrisfisher70852 жыл бұрын

    Tactical Empathy!! I’m enjoying the journey.

  • @deanlindo1
    @deanlindo17 ай бұрын

    Tactical empathy - thanks, Chris!!

  • @andreatittelova4039
    @andreatittelova4039Ай бұрын

    Fantastic work!

  • @mukurasimatia5497
    @mukurasimatia5497 Жыл бұрын

    TACTICAL EMPATHY: Awesome book, very helpful to me. Thank You!!!

  • @paulabrown172
    @paulabrown172 Жыл бұрын

    Excellent!

  • @kenwoodlo8
    @kenwoodlo82 жыл бұрын

    Tactical empathy! Solid video!

  • @mcfcmcfc
    @mcfcmcfc2 жыл бұрын

    Tactical empathy. I'M REALLY PREPARED!!!

  • @christianniem844
    @christianniem8442 жыл бұрын

    Tactical Empathy, I have read the book and seen Chris speak, but I really get a lot out of these videos. I think practice is the key to making it second nature. Still working on it.

  • @brianbordenkircher52
    @brianbordenkircher522 жыл бұрын

    Very interesting. Thank you! Formerly a financial advisor. In general, great to know! Everyone can use negotiation wording for things like reviews, etc. at the very least

  • @mouchthebiker2938
    @mouchthebiker29382 жыл бұрын

    i use tactical empathy all the time, recently just listening to someone complain for 10min got me what i wanted and they got it off their chest. felt mutually beneficial.

  • @user-xv1eu7sg4o
    @user-xv1eu7sg4o Жыл бұрын

    Tactical empathy. And never split the difference. Thank you🙏💛

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    That's Right!!

  • @OneAdam12Adam
    @OneAdam12Adam Жыл бұрын

    I got your book back in 2016 for a serious work crisis I had to solve. It helped wonders Each year I practice these techniques and have built a better mindset. This has totally rewired my brain. Now, every year I get better and understand more deeply why these work.

  • @romansolomatin2313
    @romansolomatin23132 жыл бұрын

    Thanks, I have been asking the wrong question all this time. I hope this video will improve my tactical empathy response.

  • @mantaship
    @mantaship2 жыл бұрын

    Tactical Empathy. Too good to be free. TOO GOOD. Already used that once today. "Is now a bad time to talk?" I swear the change in demeanor is palpable...

  • @lanresokeyo
    @lanresokeyo2 жыл бұрын

    Wow, just watched this video now. I then implemented one if the question for a prospective client that ghosted me someone months ago. Guess what! She called me immediately. I have been wondering why she ghosted my team after showing a lot if interest in our service. It turned out she had some business and personal challenges. I totally put my sales pitch on the back-burner and spoke to her purely as a friend, even gave her free tips to help her and encouraged her. At the end, she felt better and I am sure when she sorts out her issue, my business will be top of mind. Thanks for the video!!!

  • @NicksQuickFix
    @NicksQuickFix2 жыл бұрын

    Tactical Empathy : Thank you for sharing your knowledge 🙏

  • @johncheckihowtohavefunands7996
    @johncheckihowtohavefunands79962 ай бұрын

    Chris, liked it so much, Tactical Empathy, shared it on my FB feed, Linked In and X. Well done. Can't hear this message too often.

  • @brianhetrick1301
    @brianhetrick1301 Жыл бұрын

    Tactical empathy! I read your book or listened to it actually a few years ago. I got what I wanted at the time and then forgot about. I have challenges before me and now I am going to put these methods into play daily so I will be Re listening and relearning the techniques! Thanks for the videos!

  • @NegotiationMastery

    @NegotiationMastery

    Жыл бұрын

    Hi there! Applying the techniques daily is key. Check out this video for a more in-depth answer: kzread.info/dash/bejne/f4mN0Mh_mtq1Ypc.html

  • @oznetyoutube125
    @oznetyoutube1253 ай бұрын

    TACTICAL EMPATHY - TY for helping me and us all to not only WIN, but to do so with a full understanding of How & Why.

  • @snarlynx1
    @snarlynx12 жыл бұрын

    appreciate the info

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