This guy is the most bank-looking banker that’s ever banking.

This guy never has a problem getting into Dorsia.

@amronaddy2688

Жыл бұрын

Love Jim Donovan’s videos… and love the American Psycho comparisons, always hilarious. His business card is probably on point

@AlexIsUber

Жыл бұрын

Ever

@agentminecraft9986

Жыл бұрын

Huh

This dude is like an alien species to me. I cant even fathom exuding this level of professionalism and drive.

1. Never use jargon. 2. Pause - slow yourself down. 3. Look for opportunities to give the client advice that is not in your interest. 4. Ask open ended questions. 5. Be positive. 6. Be careful about mixing business with socializing. 7. Be humble. 8. Be available - be responsive. 9. Take a position - tell the client what to do. 10. Control the meeting. 11. Have an agenda, get the client to buy into it, and take notes.

Impressive. Very nice. Let's hear Paul Allen's secrets to optimal client service.

The fact that he moved to MD at Goldman Sachs within just 7 years shows you how dedicated and hardworking he is.

Love how he literally pauses during his section on pausing....BRILLIANT

1. Never use jargon. 2:00 2. Pause - slow yourself down. 2:45 3. Look for opportunities to give the client advice that is not in your interest. 4:48 4. Ask open ended questions. 6:32 5. Be positive. 8:55 6. Be careful about mixing business with socializing. 10:38 11:39 7. Be humble. 13:05 Make sure they're Genuine. 14:02 8. Be available - be responsive. 9. Take a position - tell the client what to do. 15:35 10. Control the meeting. 16:54 11. Have an agenda, get the client to buy into it, and take notes. 18:20

Please can we have more of Jim Donovan's lectures here? He's good, he needs to have a playlist. The last time his lecture was uploaded was 6 years ago 😑

This video has given me so much more ROI than many paid courses combined. Pure Gold

His suit & especially the minimalist tie is perfection

@adamheiken1931

17 күн бұрын

Its immaculate. These things make such a difference.

“You should pause” *pause* A beautiful example of the lesson inside the lesson.

This guy needs to write a book. Great delivery style and points.

The lecturer has impeccable oratoric abilities and excellent presence. Great advice also. Top notch.

this should be required viewing in all MBA and law schools. nice job.

Babe wake up, new Jim Donavan video just dropped

The secret to optimal client service is to have a voice like this guy.

He’s right about #3. If you are willing to give advice that runs counter to your own interest, it builds so much trust and credibility that you can afford to be average at the rest of these skills and still do well in your field. Not elite, but still good.

I can't stop listening to this man! He has my complete admiration.

@markkinkle7038

Жыл бұрын

Cause he is hot and well-spoken. :p

Finally another Jim Donovan lecture! You need to post every recording you have we need more of him

This was so useful I'm worried he might send me a bill. 😁 Seriously one of the best talks ever.

this is the best client service training anyone could get in 20min

PSA you don’t have to be a lawyer or investment banker to apply these principles. This is straight up life advice from a true winner.

While I am not in law school, I believe this conversation as well as the tips provided can be applicable to so many different aspects of ones career specifically in corporate America. It is worth taking notes and practicing these tips. Thank you for sharing !

@Aaronisification

Жыл бұрын

❤❤

@thelastbrobo7826

Жыл бұрын

Agreed, I'm a healthcare entrepreneur and this is gold quality advice.

I’m very happy to see content like this consistently!

this aren't secrets to optimal client services. this is a literal life advice.

Loving this advice for a sales executive role. Thanks Jim and UVA Law.

His lectures are incredible! More please! His strategic corporate class sounds really interesting

This man singlehandedly made me a far better freelancer!

I was really excited when I saw this upload - but must say it is VERY similar to the only other two uploads of Jim Donovan. Does he lead other lectures? Can you post those? - would love to hear more of him.

Please UVA Law, post more Jim Donovan lectures!!!

Absolutely love this content Jim. Keep it coming! Contrary to lots of garbage on KZread, this content is specific, actionable, and realistic. As well, it also explains why each point is important.

God this guy is the most professional looking guy I've ever seen!! He's SO very good! 🙏🏽🙏🏽

This video randomly showed up in my feed and I am sincerely glad that it did. Thanks for such a valuable insight!

Very impressed even with just the first few minutes! This guy knows what he is talking about.

Smart, charismatic, and extremely focused.

I’m a law student in Australia, discovered Jim around a year ago and am always scouring the net for new lectures from him, this guy is is a fountain of knowledge and the embodiment of professionalism!

@FM-dm8xj

7 ай бұрын

have any good ones?

Good to see this prof is still teaching and putting out great content. Maybe I'll be a student of his one day!

these talks are great for any professional- these tips apply even for non client-facing people in dealing with colleagues they may rely on for progression

Thanks so much for sharing this. These tips will help a lot during my meetings with my company executives, or any external stakeholders.

Finally, KZread gives me something I can use.

his suggestions are very practical. Draw yourself closer to clients, think, speak, act from their shoes.

I am so lucky to find this lecture, i will use the 11 secret formula every time, meeting with my clients!

I love this stuff; a lot of these rules apply to internal situations within corporate and my position in HR and Talent Acquisition working with internal clients.

This lecture changed my life.

Great to have a new video of him!

This guy has been my role model ever since: Were you born to Deal?

@goatmentator1375

Жыл бұрын

Are you Destined to deal.

Very basic rules yet very important, thank you, Jim!

@fitfirst4468

Жыл бұрын

yeah you would know, not

A new Jim Donovan banger? University of Virginia School of Law just know what we want!

Love hearing this man speak

This video is actually highly applicable to many different professions when dealing with clients. Great insight!

I am in no way in to finance, business or a rich lifestyle. But this guy, who operates within this field, he really comes across as human, humble and compontent. Great speech too.

I think there wasn't one 'Um' in this whole video

Incredibly relevant message and applicable across all industries. Thank you-

Be smart, work hard. Full stop. Well put

I've been in consulting my whole life, and this is sound advice.

I’m listening to this lecture for the first time and what a wonderful surprise it is

Probably the most wisdom in 23 minutes I've ever seen...

Amazing presentation by Jim

i work as a real estate associate for my firm, what Jim said about not using jargons with clients is 1000% correct. I have an advantage over other professionals in my space bc i’ve been fortunate to be taught what the various clients (e.g. cities/universities) understand and what they don’t. in finance there are a lot of fancy/complex terms used by professionals idk if it’s too come across impressive but it actually negatively affects the deal with the client if you can’t present information in a way that makes sense to them. A lot of firms don’t get this and they think being complex is the sure way to win them the deal. But i have seen impressive financial models/presentations lose projects over more simple presentations. Less is more when working with the client!

Jimmy! Good to see a new video of you!

Very professional. Thanks for uploading! 💯

Straight fire info. Thank you my guy.

Was hoping for another video. So pleased to see this!

Donovan is awesome, great speaker

Thank you Jim Donovan for mentoring me!

This guy is a living legend.

I need to see more of his lectures! He did another one on the same channel

This lecture is incredible .

Amazing video, thanks🔥

I shall watch this before any interview.

The Corporate Grim Reaper explains how to deliver upbeat client service. I kid, I kid, Jim is actually quite friendly and seems nice.

Outstanding guy and extremely valuable input

Did this guy say the word “um” once in 23 minutes?

I wonder if, when the clients meet his cold gaze, shake his hand, and feel flesh gripping theirs, they can sense that their lifestyles are probably comparable?

Great advice!

Thanks prof. Great content. I'm starting a creative agency and I do hope this helps.

we need more videos from jimmy!

Excellent, highly inspiring!!!

I wish I had a mentor like him

They say he is the most charming guy at Goldman Sachs.

@zeeegoat1875

Жыл бұрын

Bout as charming as stale toast

@htchamber2776

Жыл бұрын

He’s got that corporate charm if that makes sense, if I wear a client this would be the kind of guy I want in my corner

@thisandthat1523

Жыл бұрын

@@zeeegoat1875 misplaced gen z who imagines corporate charm is that of machine gun kelly or Drake.

amazing speaker

Good business lessons hope to see more like this.

Never use jargon, super important I’m glad that’s the first thing you mentioned

Amazing! Jim is awesome!

Can't wait to optimally service my clients! Thanks KZread!

Clients hire you because you’re smart, because you work hard, period, full stop. - great line.

I’ve spent 14 years in corporate America and it’s amazing how many people don’t practice even half of these tips.

Very endearing lecture

Chinese university should pay any amount to hire this guy. Period.

THERE HE IS! The one and only Jim Donovan!

Extremely valuable lesson to me!! Thanks so much, professor

Damn, he's giving he's giving us a follow-up 6 years later. Guy is a beast!

Goldman is a den of vipers but this is gold advice, jerry, gold.

Need more lectures from him posted please

@RacksonRacksonRibss

Жыл бұрын

Agree! It’s basically the same as the other two older ones they posted lol. I’m like does he talk about other topics?

This is gold ! 💯

Jim Donovan is an authority in the practice of Client Relationship Management and Service

Great lecture loved it

The legend is back

Love this guy.