I got the rest of the refund through on 04.06.19 so that's 6 days after sending the laptop off by FedEx.

@Cinito666

5 жыл бұрын

Could you please tell me how to test this issue? so I could immediately ask the store to replace or refund mine if I got the faulty system as well.

@theTechNotice

5 жыл бұрын

@@Cinito666 test what issue, the graphics card issue? If you're using adobe products, what you can do is try rendering a project where you have a lot going on, scaling, colour grade, luts, warp, and from one format to the other, if your GPU never kicks in more than 10%, there is a problem. You might need to turn on your GPU settings from Nvidia control panel, under global settings, choose GPU performance or something similar, basically saying that the GPU is always the main renderer. hope this helps! :)

@7KingMB

5 жыл бұрын

it took me a month to get my refund back from them, will never deal with them again ...

@medved4030

5 жыл бұрын

Yeah man tough luck i feel your pain. Every major computer company will have a bunch of lemons amongst the hundreds of perfectly good machines. This applies to Razer, Dell, Apple ... all of them as they all come with only the standard 1 year warranty meaning NONE of them stand by their products more than usual. Your next machine could be the Dell XPS and have different problems. Lets hope it doesn't come to that. One thing i have heard is Dell has the best customer support. But their machines also come with 1 yr warranty so it all comes down to luck. If you want suggestion for another laptop I am trying to decide between the Razer Blade 15 and Alienware m15 with OLED display (they've just introduced OLED to gaming laptops so im worried and hoping I wont get any lemons). In any case i will be sure to purchase extended 3 yr warranty cos the last thing i want is my machine breaking down after 12 months.

@BriefNerdOriginal

5 жыл бұрын

@@medved4030 in EU there's a 2 years warranty for electronic products. But refunds and support still are fully dependent on the seller or producer (depending on the purchase type), which is frustrating at best.

Thanks for the info, definitely making me think twice about buying one. Literally was gonna order mine in a few days

Thank you for your honesty! I was considering getting a razor laptop, but now i will be extra careful and just get what works! Its unfortunate you had to go through all that. However, you've saved many from losing their money and wasting their time. Keep up the Good work.

@polarfr_st

6 ай бұрын

You might as well build a laptop yourself. @@kyaabaa

This is the most effective anti-ad ever

@theTechNotice

4 жыл бұрын

🤣🙈

@Pacotavara

3 жыл бұрын

Man, I didn’t listen and bought it, and my nightmare came true. kzread.info/dash/bejne/e4yLvNxvdMydg8Y.html

@dumitrulungu2454

3 жыл бұрын

ooo boy, I had 2 of them 4K OLED 2080 Max-q, one with fan rattling, second with display issues: kzread.info/dash/bejne/iKl_2ciEdabFd6g.html Internet is full of issues with Razers Laptops

@Defender004

3 жыл бұрын

@@dumitrulungu2454 then dont Buy it dude dumb

@user-xq3xl6id1g

3 жыл бұрын

The blue screen might be a razer synapse issue many people have the same problem

Thank you for this feedback, when I got mine I will stress it to be sure all good.

@theTechNotice

5 жыл бұрын

No worries! :) Let us know!

Happens to me too on Windows. More often when I undervolt too much. Resting on -130mV comfortably now. Never happened to me on Linux though, not even with more significant undervolts :)))))

I was thinking about buying a razer Blase, now I knowthe risks. Thanks for making this video!

@laurens5096

3 жыл бұрын

i got it a month ago and it works perfectly

With mine, I’ve only had one crash, and that’s under heavy processing every time I use it. With the physical laptop itself, I have a spongy key, but that’s after lots of use and my dusty desk.

Thanks for making this video. I made the mistake of buying a 2016 razor blade stealth 4K touch display model and it was a living nightmare from the beginning. It was shipped with a power cord that was already on recall, and it broke 2 weeks later. Took 5 weeks total to get the new charger. Within the next year I had to ship the blade stealth back to have the motherboard replaced twice which left me without a laptop for a couple months each time. The second time it was returned to me it came back to me still broken. So back it went and this time I got offered a new laptop. 2 months later I got a replacement finally. So in the two years I had it, about 5 or 6 months it was in transit or with razer service. Plus all the frustrating conversations with customer support every time it needed to be fixed. I have ptsd worrying about the next time it’s gonna stop working. I can’t deal with another condescending customer service experience that will take at least three separate calls to finally convince them a software patch won’t fix my issue since the laptop won’t even power on.

@theTechNotice

5 жыл бұрын

wow, sorry to hear that, that's really bad!

@tomfearn-wannan9457

5 жыл бұрын

Brian O mood

Yeah Razer does not have great customer support or QC. I would recommend buying their products from Microsoft or Amazon for the quick and easy return/replacement service.

@theTechNotice

5 жыл бұрын

yeah, good point actually! :)

@Clone895

5 жыл бұрын

Agreed... Microsoft Complete has saved me a couple times with Razer's laptops

@iloveass2289

5 жыл бұрын

Clone895 what happened with your Razer laptops?

@Clone895

5 жыл бұрын

@@iloveass2289 Dead pixels, vertical lines (The issue was most likely caused by a cheap plastic hinge that through normal use could have damaged the ribbon cable. The new laptops have more reinforcement in their design and are much sturdier.), and battery expansion. Luckily Microsoft Complete allowed me to essentially lease these laptops and get discounted upgrades that I could then purchase a new Complete warranty on. In the end, I had top of the line laptops for a number of years because I would just upgrade when I had an issue. The only annoying thing was trying to transfer data over between devices. I used Macrium Reflect which is a free backup manager that seemed to work fairly well. Overall, the laptop I have now is much better than the one I started out with several years ago, and despite the annoyances, I am happy where I ended up. TL;DR Just buy Microsoft Complete...

@cloudy_dayz5000

5 жыл бұрын

This is such a lie. I had to return my Razer Phone 2 and honestly had no issues. They are fast, courteous, and even gave me a free screen protector. Latest survey only puts Razer to Apple in customer service according to Laptop Mag. Not sure what you are basing things on... I have Blade 15 not a single issue. I did buy from Microsoft, I don't trust a UPS guy with a $2300.00 machine.

ordered my blade, and should be here in 2 days. i will be sure to share my experience here when i inspect it on delivery. great video btw.

@theTechNotice

5 жыл бұрын

Yeah, let me know. And thanks. Ps! Write a new comment then I'll get a notification. :)

@Si1ent1

5 жыл бұрын

So how'd it go.

@Simfukwe

5 жыл бұрын

How's your blade? I have the 15 advanced with a 2070 max q and 240hz screen. Mine runs great after a couple of hiccups (first time setup and BSOD) but I completely wiped the drive and reinstalled a clean windows installation (no bloatware). Everything's going smoothly now!

@bbrot

5 жыл бұрын

@@Simfukwe yeah I had the same experience. One ot two BSODs during setup/driver updates but after that I haven't got any issues. (Mine is the same model as well)

Around November I bought the Dell XPS 15 on black Friday. I had almost the same experience with the blue screen and felt it was used before. Only difference was that it took them a whole 2 months. Not that they weren't replying but everytime they would say wait about 5working days. In my opinion I'd say don't buy from the manufacturer websites, instead buy from physical stores so you can just drive there and ask for a replacement, I'm sure they would do it much faster, also have seen people experiencing these type of issues a lot less when they buy in store

@theTechNotice

5 жыл бұрын

Good advice! :)

@AlexSchwartzATV

5 жыл бұрын

Similar experience with my XPS 15 when I bought one. It was BSODing EVERY SINGLE DAY multiple times. Turns out it was due to a driver error for the Toshiba SSD and I had to download a 3rd party driver and it never BSOD'd again. When I was on the phone with support from Dell they had no fucking clue about literally anything and I ended up solving it on my own.

@tomaszjankowski9522

4 жыл бұрын

@@AlexSchwartzATV my advice dont bay razor at all ..:)

HP Omens disable Optimus from the factory so the switching bug never occurs. It uses 100 percent of the dedicated GPU and the onboard Intel graphics are disabled from the factory

@jdmweeb8663

3 жыл бұрын

@@wifinesesi they're great machines. I have the 2018 model with a 1060

@jdmweeb8663

3 жыл бұрын

@@wifinesesi Almost 3 years now

@jdmweeb8663

3 жыл бұрын

@@wifinesesi well, there are methods through the NVidia Control Panel to just select just the dedicated GPU, it's worth a try

Sorry to hear my friend. I ordered a 2070 max q Razer 15 advanced and luckily I have not had any of these problems and the laptop has been really great for me so far - if you get a working one it really is a fantastic laptop. Hopefully you will have better luck in the future. Good luck with your channel.

@theTechNotice

5 жыл бұрын

cheers mate, yes, I wanted the razer laptop to work so bad, coz I liked it so much, and it's got the meanest design anyway... I'd like to give it another try, but skeptical :)

@losteden6390

5 жыл бұрын

@@theTechNotice Maybe one more try? Like I said I'm really happy with it - best laptop I have ever used personally. Maybe next time you'll get a good one. Good luck if you try again ...

@theTechNotice

5 жыл бұрын

Maybe indeed.

@justinseah4011

5 жыл бұрын

@@losteden6390 even if the product was delivered good.. The customer service has failed

@admiralv8538

5 жыл бұрын

@@losteden6390 i am curious did you get mercury white 240hz? i got mine but when i downloaded nvidia geforce experience while watching youtube it crashed on me and when i undervolted it also crashed but when doing windows update and all that no crash ,problems etc whatsoever tho i am debating to either keep or send it back for refund.

You just saved me a ton of headaches! Thank you!

@nabeelsadik

5 жыл бұрын

How's that?

@ReapeX

4 жыл бұрын

@@nabeelsadik by not buying it

@danielno7861

3 жыл бұрын

they fixed it alllllll its soooo worth it on one rn for 1 week no crashes running rust at max settings 100 fps really nice pc

I was planning to buy Razer 15 next week, thank God I saw your video. that was a horrible experience.

@tomfearn-wannan9457

5 жыл бұрын

Jet Us don't do it!!! I've had a Blade 15 for almost 5 months now, and for the last 2 months it has been BSOD repeatedly so I had it sent back for repairs & the day I got it back (with a new mother board and claimed to be tested and repaired by razer tech team) it immediately BSOD again.. its been one of the biggest inconveniences of my life and has directly effected my education as I got it primarily to do graphic design work on.

@theTechNotice

5 жыл бұрын

It was indeed!

@alexj7640

5 жыл бұрын

this video is one off man. Razer is awsome, I had one for a year now never had a single issue with it. the model that his guy got was just defected, probobly damaged while shipping.

@MrDako420

5 жыл бұрын

Not everyone gets the same experience, don't base customer service on one review only. This guy is being really negative, and based on one bad unit and a 3 week RMA which is standard with a firm that is not Amazon or Microsoft he expects them to hand deliver the money the next day based on returning it. And just solely based on that customer service hes decided to go with a completely different laptop, he lacks knowledge.

@daniboiyy

5 жыл бұрын

@@alexj7640 how is the battery life?, And did you get the base model?

I just ordered it from amazon omg wish me luck

@theTechNotice

5 жыл бұрын

Let me know how it goes!

@yegorpl9973

5 жыл бұрын

Me too lol

@marlinewilliams102

5 жыл бұрын

let me know how it goes too

@rogerlearning2066

5 жыл бұрын

don’t let me know if it have the same issues

@jordanJohnn

5 жыл бұрын

Hows it been?

I’ve always loved the look and specs of these laptops. One thing I always heard about this company is how terrible their customer service is. Case and point, your experience. Unfortunate, but I’ll stay away.

awesome production value, can't wait to see more vids!

@theTechNotice

5 жыл бұрын

Thanks, catch you soon! :)

thank you very much for doing this video because i was actually looking for gaming laptops and the razer blade 15 was at the top of my list

@theTechNotice

4 жыл бұрын

🙈

That sucks. Especially with how much you're spending on one of these machines.

You made a right choice dude. Just return it AT ALL then leave Razer and try another brand. Because if you continue with that Blade 15 here's what's gonna happen: after 1 year or 13 months of use at just the moment your warranty expires, you battery gonna be swollen like a huge SpongeBob that block your touchpad, your back cover screws and everything around it. Also the back cover will be pushed up and could never be closed again. This is what happened to my Blade 15 2018 and not just me. I've discussed this issue in many laptop forums and they said it's because of the high temperature due to long time using, especially for a metal case, an imperfection of thermal design and the battery quality. I already removed my battery because I'm afraid it might blow me up someday. What should I expect? You're making a gaming laptop not a samsung note 7.

@theTechNotice

4 жыл бұрын

mate, it gives me stress reading about it, sorry to hear that !

Thank you for sharing your experience. I was interested in this laptop but not anymore. Too many similar stories for me to feel comfortable ordering this laptop. Customer care is everything!

@theTechNotice

5 жыл бұрын

You're welcome. I just believe it's important to be honest.

Sorry to hear about the issues. I recently bought a razer blade 15 2019 2070 max q from the razer store and haven’t had any issues with my order or razer blade. I was expecting a lot wrong with it but there wasn’t any issues. Thanks for the review!

@hunterz1855

5 жыл бұрын

Brandon Sullivan sane here with mine with rtx 2080 - been gaming on it for around 2 weeks and no problems

I had a similar experience with my blade 15.. razer needs to fix their quality control ASAP

Same thing happened to me! Luckily I could return it due to the store's return policy and I ended up getting a Metabox (basically a Clevo) for about 60% of the price with better specs and haven't looked back. It doesn't look as good as isn't as thin, but it has way better thermal performance and zero blue screens!

@theTechNotice

4 жыл бұрын

It's scary how many people have had issues with that laptop...

I’ve had a razer blade 15 for about 2 months and haven’t had any issues. Sorry to hear this.

Sorry to hear that man. I had numerous issues with my razer blade 15 laptop. I had about 5 replacements and I was even upgraded to a blade pro but that failed after two weeks. Then I went back to the blade 15 and I received a new on in box and its been fine for me. I had to contact the BBB twice to get this alot of the replacements corrected.

im thinking to buy this laptop, but not anymore. lol sorry razer

@SecretAccount07

5 жыл бұрын

I too thought about getting this laptop...now never gonna think??😝

@Clone895

5 жыл бұрын

If you do, buy it through the Microsoft Store if you can (they don't have all models though :/) and purchase the Microsoft Complete warranty. It is 110% worth it and has saved me a couple times. Plus, they have a 10% student discount.

@magnusaskeland488

5 жыл бұрын

If you're lucky and get one that works perfectly then it's the best machine on the market (I've spent months testing and returning different models of laptops to find one I liked for school).

@arghyanir

5 жыл бұрын

The issues are exaggerated i'd say honestly...i have 3-5 people in my college who own and use razer blades and not one of them had any manufacturing defect...i definitely recommend getting one! It's a FUCKIN beast

@ajcroteau0928

5 жыл бұрын

Same

This blue screen happened to me too and i got a new replacement after 2 times of repair and as of now its been 2 weeks its good as of now..

I just received the top of the line Razer Blade 15 Advanced with the 4K OLED touch screen and RTX 2080 graphics. So far in the few hours I’ve been using it I’ve had no problems no crashes no problems. And the display is beautiful.

@theTechNotice

5 жыл бұрын

Nice! :) I'd like to try it out :)

@Ben7seven7

5 жыл бұрын

Tech Notice sure come on over and have a go 😎

Oh thats sad, Thanks for the video. I was planning to buy this laptop and i saw your unboxing video and was happy. And then i saw this video I was shocked now i have changed my mine and will be getting surface book 2 the high end one. Thanks for the video.

@theTechNotice

4 жыл бұрын

your welcome! 😰

So sorry to hear what happened to you. Even i am a Razer fan and i planned to buy one of their pro gaming machines, but after this video i will have to reconsider my thoughts about razer. Do update what happened after this. And for a new laptop suggestion, i would advise you to go with alienware m15/17 the new one, because the design is awesome , you get a good GPU and you will get a good thermal performance, better than XPS line up. And Dell's service is good.

@vky4434

5 жыл бұрын

Sayan Brahma dell quality is good? Did razer change anything in 2019

@sbrahma0

5 жыл бұрын

@@vky4434 - Dell quality is really good, But honestly i think their laptops are little bit overweight compared with other manufacturers, but this is not the case with the XPS or the m15/17 lineup, they are thin, light weight and they now have engineered the power distribution stuffs so that the GPU and the CPU will maintain their high clock speed for extended time, this should improve the performance. And if you check their site they are offering 240 watt charging brick and an alienware bag pack at no additional cost. DELL's service is definitely better than that of Razer's. And Razer's change in 2019 - Apart from the display refresh rate and addition of Windows hello, i do not think anything significant change is made. Their's build quality is good, but if you are out of luck you might end up telling a story like this.

Just curious did you change the graphics processor setting off Auto-Detect?

@theTechNotice

5 жыл бұрын

yeah, from NVIDIA control panel.

@nerfingherder8699

5 жыл бұрын

@@theTechNotice Before or after the bluescreen? Im was thinking you burnt out the processor with video editing with it performing double duty. Nvidias balancing is horrendous.

Thanks for the post. Was looking at one of these for school as they are around the same price as everything else. I needed something for Creo as well. The Razer made sense. However, I need it to be ultra reliable. After seeing this, I won't be going forward with the purchase. Thanks!

Damn I ordered my blade 15, 3 days ago wish I had seen your video earlier. Update: got my laptop today after setting up the laptop I installed and opened my favourite game and when in game the voices and sounds were crackling like crazy even with headphones on. I tried changing and tweaking some settings but that didn’t help so I decided to chat with razer support while I was chatting with them something extraordinary happened, so for a brief moment I saw this error message saying there’s a power surge on a USB port and the screen suddenly went black and there was a burning smell coming out of the fans and the laptop got very hot and fans went crazy. I had to restart it manually and after restarting it the laptop is acting normal so far. I’ve contacted the support regarding this new occurrence and they escalated my case and will contact me in 24-48 hours. My laptop is the 512/1060/16 advanced model. I’m not sure if I’m being extremely unlucky.

@jeez3225

5 жыл бұрын

AJAliriza it’s a good laptop though. Mine been going on great for about 5-6 months

@Andrey-il8rh

5 жыл бұрын

It's all boils down to an overpriced lottery, really. Some win, some loose

@theTechNotice

5 жыл бұрын

Wow, that sounds bad...

@Andrey-il8rh

5 жыл бұрын

You are not alone. I had my model basically melting my plastic cooling stand with stable 100 degrees Celcius on each core while I was playing a not so demanding game. FPS was locked to 60 and I could clearly see that cores actually workload never went over 25% although the temperature was getting literally through the roof, the laptop was so hot that I wasn't able to keep my hands on it. And this is 1060 model, not some crazy 1080.

:'( Man i wanted this one so bad... I was ready for it, it's the best design ever, and now i see it...

@theTechNotice

5 жыл бұрын

I feel your pain, exactly, it's the best design ever! I just really like it.

@lofimusiq

5 жыл бұрын

Go for it, He got his money back. I bought the mercury white 2070 and I have NOT looked back. Sure, theres a chance you might get a lemon, as long as you give it some hardcore tests within the first week like I did you'll know if you get a lemon or not. Absolutely love the build quality of it.

@RepeatAgain979578

5 жыл бұрын

@@lofimusiq True, my friend went with it and it works great so far

@camerongrant317

4 жыл бұрын

@@RepeatAgain979578 is it worth it...I'm planning on getting the rtx 2060 model for black friday

@RepeatAgain979578

4 жыл бұрын

I bought one finally, thank you guys

i have a 15 1070 max q and i record with protools and use adobe for 4k editing. runs like a dream. only problem i had to manually connect audio out to hdmi

@theTechNotice

5 жыл бұрын

You lucky one! :) I wish I had your unit! :)

I was deciding between Razer and another brand. Thank god I made the right decision

Thanks for the review. I was about to purchase one but I think I have to reconsider other options now.

@theTechNotice

4 жыл бұрын

:(

In Europe you have 14 days to return anything purchased online for full refund, no questions ask. Don't you have it in USA ?

@theTechNotice

5 жыл бұрын

I'm in the UK so can't say about USA...

i would of sent it straight back as soon as i received it. first thing i did was wipe it and install my own copy of windows, removed the recovery partitions and encrypted it, because why not with such an expensive laptop i never had any issues, it never crashed once, not a kernel crash. a game crash yes. but thats nothing to do with razer or windows. merely the game i was running. it boots first time every time, my screen is not bent.. nor do i have backlight bleed. obviously the backlight bleed you're experiencing is due to a bent screen. i have not had one single issue with this laptop in 3 months and it absolutely smashes everything i throw at it, i can't get it to lag on any game i've tried. don't be put off by these bad experiences, because they're the only ones you will hear about, i'm more than happy with my 15 and it's one of the best purchases i ever made.

@davidbohan2434

4 жыл бұрын

I want to buy one for Christmas and I saw so many people complqin so it s nice to see someone with a positive experience

@AdammP

4 жыл бұрын

@@davidbohan2434 honestly I couldn't be happier with it, it's an absolute powerhouse. Not to mention the infinitely customisable keyboard. The only thing I can say which is a negative is that it gets fairly warm while gaming. But that's to be expected packing those specs into a thin laptop so it's not really a complaint but just something to be aware of so you don't overheat it. It does handle the heat well though if you don't game on a bed cover etc. I always try and use a cooling pad or sit it on my knee so both fans aren't obstructed . Other than that it's a really nice machine imho

@davidbohan2434

4 жыл бұрын

@@AdammP thx how about the battery? i saw on ytb that it can last up to 5h when watching ytb or working on word and such is that true?

@AdammP

4 жыл бұрын

@@davidbohan2434 yeah I'd say that's possible, I always try and refrain from using battery or running it right down on my laptop's just to preserve life of them if I can help it but I've had a good few hours out of just KZread or general use. I'd say running something like GTA5 you're looking at 2-2 half hours depending on graphics settings.

@goju-444

4 жыл бұрын

I just ordered mine but how can I install my own copy of windows on it?

watching this on my razer blade 15, that is in perfection condition, is like juggling dynamite without arms... no sleep for me today.

@theTechNotice

5 жыл бұрын

hahahahahah!

@muhammadshoaibmarwat285

4 жыл бұрын

hahaha amazing

I've had the exact same issue with my Razer Blade 15 Advance

@theTechNotice

5 жыл бұрын

Nightmare!

@CesarHarada

4 жыл бұрын

@@theTechNotice YES!!!! WHY!!!? It's my first PC - (life long mac user so far) i'm freaking out

@radeenmostafa6987

4 жыл бұрын

I am confused of choosing between g14 and rb 15.(base). Actually in my country taxes are so high that these two have close price. But i like razer for the premium quality but heard a lot of horror stories on reddit. What do you think?

@radeenmostafa6987

3 жыл бұрын

@13432 2dkti3 ha ha. Replying comment using my alienware m15 R3. Anyways, thanks

The BSOD stuff is caused by a Nvidia driver issue. I had a lot of blue screens too. I downgraded to 417.22 firmware and everything works fine now. No issues at all Hopefully you will get a replacement soon of a laptop that works for you

@Andrey-il8rh

5 жыл бұрын

Yeah, new Nvidia drivers suck hard

This definitely happened to me, I have a Razer Blade Pro 17'' and the same exact thing happened to me, and I produce music so it might have been an even more tragic case for me!

@theTechNotice

5 жыл бұрын

sorry to hear that mate! :(

Thanks for review. I was planned to buy this crap. Just feel so lucky now.lol

I have a 2018 RB 15 Advanced with 1060 / 144hz and love it. HOWEVER... I had a bad WiFi card. Kept turning on and turning off. Updates drivers / reinstalled drivers blah blah blah then said f*** it, I'm switching the WiFi card out myself and BOOM no more problems. I really do love these machines and I think that they are the prettiest laptops available. I specifically use mine for music production and it is just absolutely flawless with the horsepower that the blade provides.

@mrudulpatil7846

5 жыл бұрын

Chad Crespo I got the same model last month for 1600$ during memorial day. Running great till now

Please help, I bought the laptop as well and i encountered the screen not closing, the cloudy screen, but also the right fan messing up making an extremely loud metallic sound as the fan turns on and spins, not even under stress. I don’t know what to do and i’ve tried every fix they’ve given me, i don’t know if i should risk sending it back or just leaving it

@theTechNotice

5 жыл бұрын

SEND IT BACK! It shouldn't be like that out of the box!

Was likely damaged in shipping or manufacturing. Anytime you see a bent or cloudy screen out of the box it means the laptop has been hit by something or bent under pressure or was defective trash to start with and the factory shipped it anyway. Retailer or manufacturer should immediately replace the product. The fact they tried so hard not to is bullshit.

@theTechNotice

5 жыл бұрын

I guess that makes sense yeah...

@kalijasin

4 жыл бұрын

Get a replacement and if the problem still exist then it’s a manufacturing defect and should get a refund.

Thank you for the video shows a lot about razor

@theTechNotice

5 жыл бұрын

your welcome, but yeah, it's unfortunate.

Thank you for sharing your experience with Razer

@theTechNotice

5 жыл бұрын

You're welcome!

I had a similar situation in 2017 with Dell and a failed laptop from them. Too months to get it returned since i tried to allow them to troubleshoot and passed the return date..... This makes me very sad to hear and see that reviewers keep having issues. Linus Tech has had so many razer laptops fail over the last few years too and has mentioned the issues with their hardware long term. Guess I wont ever buy from razer in the future, unless they start to publicly address these issues and their quality control. Good Job razer........

I’ve had advanced model for about 2 months, bsod started a few days after and about once a week still and have had multiple Bluetooth driver issues aswell as the graphics card not being utilised. My friend recently received his base model and the screen broke after a week.

@theTechNotice

5 жыл бұрын

that's terrible! :(

Thank you for this video.

I feel for you man, I bought a razerblade 15 about a month and a half ago and there was constant flickering with the screen. On top of that, there were BSOD issues with it too and when I sent it in for repair they didn't even proceed to give me a temporary replacement. They then wanted me to go to and pick it up as there was a 30 dollar delivery fee.. which is just absurd since it was their mistake. Upon picking the laptop up, the screen was still flickering and they sent me a replacement which the whole process ended up taking 1.5 months. Even the replacement after "quality control" has THE SAME ISSUE, they have hands down the worst customer service and I'm definitely demanding for an upgrade or a refund and just buying a dell XPS 15. Should've watched your video first before buying a razerblade, you probably saved a lot of lives with this video.

@theTechNotice

4 жыл бұрын

Dunno if I unfortunately or fortunately saved lives hahaha

This is a shame, you shouldn't experience this from such a big company! Your video is totally honest, thanks for sharing this.

@theTechNotice

5 жыл бұрын

Cheers, thanka for your comment! :)

Dude, i was about to buy the Razer 15” when it came out. After watching a bunch of reviews with people asking for unit replacements i decided to NOT get one. These issues have been around since the 14” model. I thought that with a bigger chassis on the 15” it would resolve these problems. It all comes down to the heat these laptops produce that cause the motherboard or CPU to fail. I decided to get the Macbook Pro Vega 20 instead. I’ve had MBP laptops before and never had an issue with them. Even if i am paying more, my mental stability is worth more than saving money and getting a laptop that will destroy it. Eventually you end up spending more money on a Razer and fixing it than on a Macbook Pro that will work as expected from the get go. It seems like i made the right choice.

@theTechNotice

5 жыл бұрын

mental stability, I like that, good argument! :)

@scarified260893

5 жыл бұрын

how bout getting a thinkpad?

@KaesideIwuagwu

5 жыл бұрын

@@scarified260893 i've considered getting a thinkpad or an XPS but I've read so many stories about poor quality with the X1 line. On reddit and on the lenovo forums I've read that people are getting 3-4 hours of battery life. there's numerous QC issues. Customer support is bad and they're slow to ship replacement parts. I'm in need of a high end laptop and I'm waiting for reviews of the new Dell 7950 and the X1 Extreme Gen 2. it seems like the XPS line has had the same issues generation after generation and the X1 carbon is more reliable than the X1 extreme. I know a lot of people don't like Apple's current products, but I've been using the 2015 MBP and my only problem is that I wish that I had bought a more powerful version. I still get 6 hours of battery life, the standby time is amazing, and the keyboard unlike the 2016 refresh is still great. If those windows laptops that I mentioned don't bode well then I might either wait for the new MBP in 2020 or the surface book 3. I'd rather not because they have 0 self serviceability, but the sheer amount of posts on reddit and on Dell and Lenovo forums that I see about issues with their flagship devices and misleading stats makes me very hesistant. These are expensive machines and for the price you pay we shouldn't be experiencing these issues. Especially in the QC area. Imagine buying a new car and the finish is scratched or there's and few dents.

@emplifya

5 жыл бұрын

I had the Macbook Pro 15" back in 2011 which i paid 2000+ for (at that time it was really expensive) and the entire motherboard and inbuilt graphics card CRASHED after a year. Tried to bring it in for at Apple, they wanted to charge me $1000. Hell no. After some months, many people had the similar issue and eventually Apple came up with a progam to replace the affected motherboards for free. (at this point i already sold off my MacbookPro for scrap). My friend got hers replaced and it CRASHED again after 3 months. Brought it back to Apple and they refused to replace it. Safe to say, i sold all my Apple products after and never looked back.

@ibradeybunch

5 жыл бұрын

scarified My Thinkpad X1 Yoga's screen always flickers after some use. The laptop is fine if I hook it up to an external monitor, I do have an oled panel so I'm not going to necessary blame Lenovo but they should have known so it sucks. I've used a Mac book pro from late 2008-2017 with no serious problems. Only battery life got worse after almost a decade but the best part about Macs then is you could actually open up your device and replace your battery of upgrade ram.

So I guess area 51m it is then! Thanks for this video man.. I had really high hopes and expectations from razer especially since I have been using their peripherals for 6yrs.. But i just can't risk losing my work.. I'd rather carry the heavier machine.

@jamesstubbs8954

4 жыл бұрын

LOL razer has nothing that can even come close to competing with the Area 51m it spanks Razer on all levels...

my gpu just failed and i shipped it off to them. its only 5 months old so im covered under their 1 year warranty. how long to get your replacement??

Wish me luck, i've allready ordered one and suddenly this video came up in my recomended feed haha

@theTechNotice

4 жыл бұрын

hahah, let us know how it goes...

@User-is2kf

4 жыл бұрын

So how did it go

@ahmadghanem2289

4 жыл бұрын

And now ??

@adamhimselfs

4 жыл бұрын

DID IT GO WELL?

@sillygoofball815

3 жыл бұрын

update?

Just undervolt ur cpu...but don't over do it or it still crashing!

Thank's You have only affirmed my reason's to build my own PC. I save allot of Hassle!

I have to say I stumbled on this video, and like you I got it for the power for video, and the time it took for encoding etc was wonderful BUT that is the only thing I could say. My biggest issue was that when i'd try to boot up it would take 5-10 tries before it would turn on, it was random not everytime, I had to two page list of issues when after a week of use I just had to return it. I felt bad but now I realize all my concerns were warranted. Thank you for the honest review

@theTechNotice

5 жыл бұрын

sad to hear that!

I've heard issues of this kind before. For that reason I went with Dell Alienware Laptop!!!

If your laptop was bent there was clearly something wrong with it why didn't you return it? It is really dumb to just be like ok let me use it.

@theTechNotice

5 жыл бұрын

When you get a new product you don't expect it to be broken and think it's meant to be like that. After a few days I started to think that I'm not sure it should be this way.

@gitgut2811

5 жыл бұрын

@@theTechNotice I have my doubts with razer support, and qc but when my new laptop would arrive bent i would send it back. I mean no produkt picture shows a bent screen. How can you think its meant to be like that.

@XxXStoneFingerXxX

5 жыл бұрын

@@theTechNotice that's just stupid tbh. you buy a refridgerator with a 5 star rating that doesn't the cool the stuff inside... guess it's meant to be like that and not that you have a defective one

@emplifya

5 жыл бұрын

@@theTechNotice you mean like the bent iPad pros?

@mangtibo2

5 жыл бұрын

Guy needs to make KZread videos man. Gotta get them views revenues

I love my 2017 blade stealth. The quality is great. I'm coming from 8 years of apple to linux and wanted a quality device. I'm running ubuntu 18 (because I cant stand windows) and couldn't be happier.

@theTechNotice

4 жыл бұрын

That's great, mate!!

I've been use Razer's laptop since 2014, the first one is in China, battery issue after one year of useage, razer fixed the problem in two days. Second is in USA, also after one year of useage, I got the Fedex label in only 2 hours, and they fixed the screen and battery in one week. The one in USA is free and also update the screen to the newest version.

@theTechNotice

5 жыл бұрын

thanks for letting us know your experience! :)

this is why i buy products from stores in the 14 days you can just go return it..but have had good luck with my razer so far rzer blade stealth late 2019 version

@theTechNotice

4 жыл бұрын

😉

thats a delivery damaged, i doubt it left the factory like that.

@theTechNotice

4 жыл бұрын

But no box was damaged? 🤔

@Tigerex966

4 жыл бұрын

@@theTechNotice it still happen, i can say as a former ups worker if it is hit or dropped or between two heavier packages or even stacked at the bottom, the truck bumps belts cages can damage it without messing up the box at all, rare but it happens, but u never no

@theTechNotice

4 жыл бұрын

Hmmm m... 🤔

@Scratch2C

4 жыл бұрын

As a delivery person I'll tell you this.... The package will get picked up... Thrown into a truck .. bounces all day in a delivery vehicle. Gets to distr center... Thrown into a conveyer belt..thennn...tossed onto a pallet under a heavy package..takes a trip in a semi..or plane... Etc etc...off the truck.. conveyer..tossed in sorting.. thrown in truck by person loading... Bouncing in truck..and finally to you.. that's not taking into account accidental drops, falling off a shelf due to potholes or careless clerks throwing them while angry. Soooo...all that to say ... By the time it gets to you... it's taken some crazy damage already...I think if people realized how bad the shipping process is they'd cut companies a little more slack when it comes to having issues with electronics..

My first laptop is from 1990s, after almost 30 years of being a professional engneer, I am sticking with Thinkpad for the last 2 decades and is pretty happy with it. I am going for the Thinkpad P1 gen 4 for my next handy laptop. for working on desk, you may consider the Thinkpad P17 (but I don't like its 16:9 screen resolution). 16:10 is much better for work

I have gone throw exactly the same with my Razer Blade Stealth 2019. Blue Screen of Death and Battery issues. Contact is going on for 3 Month now. I got a shipping Label for 250€. They say dont worry. They are completely insane at the support.

@theTechNotice

4 жыл бұрын

:(

Exactly same problem, been fixing my razer 15” twice a year, each time i fix took about 3 months time, till my warranty expired, and now the problem happened again.. now its a junk

@theTechNotice

5 жыл бұрын

oh no!, that's terrible! :(

Why hasn't anyone started a class-action lawsuit against this horrible company. I almost bought this Razer Blade but I was reading so many reviews similar to yours and then I watched your video and I'm so sorry you are going through this I hope it gets resolved thank you for making this video. I'm now researching MSI GS65 Stealth it looks promising . I may wait to see what the new year has to offer.

@theTechNotice

4 жыл бұрын

Yeah I made the video to figure out if it was just me or other people as well, and looking at the comments, it's not just me :(

@soledadermeti6223

4 жыл бұрын

@@theTechNotice Totally right, it's not just you

"Windows blue screen of DEATH" thank you for this mate. I almost order the laptop today, haaayyy spending almost 5 hours finding a good windows laptop for content creation is really tough.

@looreenzooo

3 жыл бұрын

and what did you get ? please let me know !

@Iifeandmoney

3 жыл бұрын

@@looreenzooo Hey Mate after agonizing weeks of seaeching, watching and reading articles I decided to buy Mcbook Pro 16" 2020 Edition for my work (Credit Card Loan btw) it cost me roughly $3k for my work and use my remaining cash to buy parts for desktop (gaming purpose). Overall, I'm satisfied with the result. This is the first time I own a mcbook my productivity improved remarkably. I'm still in the adjustment period...I hope this help.

planning to buy this laptop, any recommend?

Mine stealth blade blue screens all the time, especially when I try to use Skype. And it’s slow, buggy. Kind of hate razer now, after two months of use.

@theTechNotice

5 жыл бұрын

Sorry to hear that, that's terrible! :(

WTF iam from iraq and i have someone to buy it for me from razer us how can i trust it anymore 🤦🏻‍♂️

Gigabyte aero 15x is what I'll recommend to you, I believe a lot of content creators went with that model due to the SDK card reader long battery great performance and overall no complaints with the exception of a somewhat cramped keyboardtheres the new oled models coming out soon too so maybe you can wait a bit and check those out, sorry this happened to you though I had a razer laptop and all the rgb keys were like broken a different dull colors, so I feel you on that one man, never buy razer from the direct store; like never ever do it.

Just bought a Razer Blade 15 Advanced 2019, 2080 rtx with OLED 4K screen and i've had none of these problems. Its a great laptop. I just hope I don't have to contact support for anything after watching this.

@mrjean9376

4 жыл бұрын

Please do an update for ur laptop after serveral months like 3 months later, to see if there any kind of issue happend. i really need to know experience of many razer user bcus i want to decide to order this laptop also but im terrified of all these faulty :"/ but for all its a beautifull machine

@acmtix

4 жыл бұрын

@@mrjean9376 yes I will. At the moment it all looks good. It doesn't heat up too much even playing ultra settings on pubg. The drivers are all working and there is no damage to the laptop to make it not close properly. I've never bought a Razer laptop before and after a week's use it's been fine. I'll report back after three months.

Dude I feel for you, I had the same thing with Alienware with my area 51. I was getting it crash a lot, having the CPU sat at 85c at idle, the fans hit 100% for no reason and no way to stop it and had the keyboard lighting turn off and wouldn't turn back on, even after resetting the laptop. After this I contacted Alienware who told me I should go back to where I got it from. So I went there and gave the laptop back, In this time they made me wait for 3 weeks while they fucked around with things. The only thing I got was "well if you buy another laptop we can refund this one and you wont need to wait" I said WTF this laptop is 3500 pound I don't have enough money to get another 3000+ pound laptop while waiting for this to come back. So in the end, after messing around I decided to just get a different one and I am writing this now on a ASUS ROG Zephyrus GX701GWR (RTX 2080). I don't think Alienware and Razor are bad, they are some of the best laptops out there. I just think some of us get bad ones and their support is shit and we have to suffer. Thanks for sharing this video, I am sad that you went though this I really glad you got this sorted and didn't get screwed.

@theTechNotice

5 жыл бұрын

Thanks for sharing your experience and comment!

Geez, just ordered few days back for the blade advance cost me around $3000. Now I’m really scared if mine gonna be a faulty too, because they don’t have authorized dealer and service centre in my country. Had to order from a store whose gonna import me one.

@sebastiamjusto6120

5 жыл бұрын

Aditya Nugraha that’s my same case, and I’m scared asf cuz if something happenss I wouldn’t be able to rma

@yudhistira9453

5 жыл бұрын

correct me if i'm wrong, but are you from indonesia? if you are, i wanted to know the qualities you got with the laptop and what store do you use to buy it. and if you had trouble with the laptop, are the store giving you recommendation which service center you need to contact?

@zurronuro

5 жыл бұрын

@@yudhistira9453 I asked my friend who is a tech professional which happens to be also from Indonesia. From what I heard from him; If you're owning Razer products in Indonesia, you're fucked.

@Cinito666

5 жыл бұрын

Laurentius Yudhistira Adhipratama I ordered mine from Pemmz, they offers store guarantees. And they will help with the replacement/refund process if it’s faulty. They also give me free service for one year. Will get my unit in end of month.

@yudhistira9453

5 жыл бұрын

@@Cinito666 cool! Update to us if you got some faulty things in your new laptop, so we can be more careful picking one

Oh man I feel you. I am a MacOS user who is feeling forced to move to Windows due to the lack of Nvidia support and Razer seemed the best option, but I heard some stories already about the lack of good quality control and the fact that you can’t have the Razer Care 3 years cover outside of US means that, after one year, if anything happens I am screwed up... I had these same issues with a Surface Book 2 and I start wondering if it’s even possible to work with Windows laptops without problems,:(

glad watched this, thanks mate

Moral of the story? DONT EVER buy from the manufactuer, buy from amazon and co

Ay, mine only bluescreened 23 times in one day, perfect while in school ans taking notes. My powerbrick died aswell! Lovely! I fixed it by updating the touchpad drivers, that removed all the bluescreening and then i sent in the power brick. This is the 2018 1070 model

@theTechNotice

4 жыл бұрын

That's crazy dude!!

I've literally just been through no less then 3 Alienware M15's, all 3 were faulty on arrival. Screen "pinching" manufacturing faults, or "light bleed" was a problem on all 3, 2 barely held an hours worth of battery even in battery saver mode, and I could prove this by getting a report through powershell. One the touch pad wasnt sitting properly in the chasis, to list but a few of the problems I faced with all 3. For a machine that cost as much as a decent second hand car, I really was blown away by how bad the experience was. The thing that I have learned from the experience is that, you might pay more, but when buying something that is both expensive and fragile, it's best to buy retail. Because by far the most frustrating part of the experience was dealing with Dell's tech support and customer support, having to wait in queue on the phone, getting the right departments etc and then the inconvenience of having to make yourself available for couriers, waiting for replacement laptops etc. Its been a fcking nightmare. At least if you buy retail you have a person you can speak to face to face, and you can resolve the issue faster. Plus, truth be told you are also putting a lot of trust in courier companies which lets be real, some guy getting paid minimum wage at a distribution center somewhere really doesnt know or even care whats in the undisclosed box he's throwing around so there is that. - Ironically I recently purchased a Razer Blade 15 advanced and its so far been flawless.

@theTechNotice

4 жыл бұрын

:(

Got a headache just listening to your experience. So much time and effort to correct stupid issues. We all been there brah. Thanks for sharing.

@theTechNotice

4 жыл бұрын

😰

What a great video to see in my recommended after dropping $2.9k (2.4k on 2070 model, 500 on new 2tb nvme drive) on a new blade, thankfully my experience with it so far has been amazing. Still stresses me a little though XD

@lharmy

5 жыл бұрын

I ordered mine today, same spec as you. Suddenly a bit nervous. Hope your experience continues to be good with it!

@RobertJBareIII

5 жыл бұрын

@@lharmy so far great, but keep an eye on your battery life left timer (sorry, dont know the technical term) because your battery will drain fast if you let any process run rampant in the background (i.e. malfunctioning) particularly dont let MSI afterburner run in the background as that will also drain your battery *fast*. Like were talking what is usually a comfortable 6 hour battery being shortened to about 2.5 hours. Other than that excellent. The high refresh rate screen has really revitalized my interest in overwatch

@lharmy

5 жыл бұрын

@@RobertJBareIII brilliant, thank you. I'll make sure to keep an eye on what's running in the background. The high refresh rate is one of the reasons I went for the laptop, it's a sleek, lightweight looking machine which is exactly what I need. Glad to hear you're enjoying it!

@RobertJBareIII

5 жыл бұрын

@@lharmy also to be clear, most background processes are fine, just look out for the ones that punish your battery, a good way to identify these is task manager, itll show power consumption for each process on a scale from very low to very high, also in the settings you can find which apps are draining your battery in the long term in the battery settings

@lharmy

5 жыл бұрын

@@RobertJBareIII Just received the laptop today, it's in excellent condition and I have set everything up. Have also found the battery settings to show me what is draining the battery the most. So far, so good. I guess time will tell if it was a worthwhile purchase!

Damn sorry for your lemon I had the 1070m and now the 2080m model and both are amazing and the best laptops I've owned

@theTechNotice

5 жыл бұрын

:(

That's wild, Razer had the best support I've ever had. Was having issues with laptop not wanting to restart properly, like it would hang. Hit them up on twitter and did what they recommended to fix it, no fix, they RMA'd it and they paid shipping to them and back to me. I sent it on Jan 6 and received it back on Jan 11. I had a Dbrand skin on it, and they took care to swap the lid (or maybe whole screen) and bottom to keep my skin and replaced entire laptop. I had to RMA my last laptop as well and it's an Asus one, they kept the laptop for over a month before sending it to me the slowest possible speed (seriously it was 14 day shipping).

@theTechNotice

4 жыл бұрын

Wow that's sounds amazing! :)

@adamgraham6265

4 жыл бұрын

It took me like 4 weeks to rma my laptop... both times it needed it.

Thanks & ThumbsUP, you saved me from dealing with this type of business headache. I don't have a business, but if I did, this would really stink in a B2B transaction -45 days for a refund? WTF??

@theTechNotice

5 жыл бұрын

yeah, why so long? Who knows?

You got a lemon my friend, every company has a few lemons.

@theTechNotice

4 жыл бұрын

🍋😭🍋

@Timtam99

4 жыл бұрын

@PuFFcorn having bought over a dozen Razer products over the years, according to your logic I'm the luckiest person alive because the only thing I had to RMA was a wireless charger for the Razer Phone 2

@AvoidVanity

4 жыл бұрын

@@misterr3083 Do you think people are posting anything if nothing is wrong no. Have you ever made a review about a product that worked well for you, no. They sell millions of products obviously they aren't all perfect.

@laserspewpew_7175

4 жыл бұрын

TT99 for accessories I’d say Razer are great for laptops I think there are brands out there I’d trust more.

@SupaCLUCK

3 жыл бұрын

Razer has the highest defect rate btw

Get the Dell G7 15”, the 1060 Max-Q version is great. i7-8750H, there’s an option for 16GB or 8GB of ram. And you can get a 250GB m.2 drive with an empty drive bay for upgrades. I have one it’s very nice.

@theTechNotice

5 жыл бұрын

Cool, I'll have to check it out.

@lance740

5 жыл бұрын

Tech Notice it also gets pretty good thermals too, although mine I have torn down and repasted and the thermals are excellent. Which I do recommend doing. But out of the box their still really good

Hey, I'm trying to but the razor blade 17, after seeing your video I'm a bit concerned. Is it really worth it base on your experience? If not what laptop you recommend to do heavy rendering

@theTechNotice

4 жыл бұрын

heavy rendering I'd go for the XPS 15 check out my review here, it was such a solid laptop that just worked so well! kzread.info/dash/bejne/eaVtlZuPcpWocpc.html

People need to understand that because this has happened to one individual, it doesn’t necessarily mean it will happen to everyone that purchases this laptop. He was unlucky and I’m sorry to hear what happened to you but one thing I must agree with everyone in the comment section is that, if you going to buy this laptop is best to do it through a retailer and not the actual razer website since I must say razer don’t necessarily have the best customer service. Anyways, I’d say if u want this laptop, go for it and don’t let one bad review change ur entire decision :) wish you all good luck.

@theTechNotice

4 жыл бұрын

yes, you're right my friend, my whole intention for making this video was to find out if there are any other cases like mine and to share a little light on the QC control issues that hopefully get sorted soon.

This is why I have a Dell g15, MacBook pro, gaming desktop with adobe installed, and a mac pro. On top of that the MacBook air edits perfectly fine, just a slower export times.

I stay in South Africa, just took delivery of my new blade but it gives a bsod every time I boot up, it's ridiculous

@zohaibqaiser797

4 жыл бұрын

still same ?

@Pacotavara

4 жыл бұрын

Grumpy Bear So what did you do?

I got a Razer Blade 15 2070 max q and it works just perfect! best Laptop experience ever. It games like a beast and I use 3 monitors while I animate and it doesn't give me any problems at all. I'm sorry you had a bad experience with yours

@theTechNotice

5 жыл бұрын

You lucky one! ;) i know people who have a working one absolutely love it.

Thanks for the heads up, I was going to buy their current Blade Pro laptop in 2020 and decided to spend my money elsewhere.

@theTechNotice

4 жыл бұрын

🙄