Worst Christmas present for the wife ever. Didn't work right out of the box. Going over every video I can find. Thank you for your series. Can't get through to customer service yet but doubt this a priority for them. Whish I never purchased but too much money to walk away.

@LearnToFixItYourself

Жыл бұрын

I was working with a tech and he even called back today to see if the new cable worked. I didn't use it but stored it inside the unit just in case I later need it. The tech did tell me they have made some changes in the design. There were 3 places that caused the problems. the sensor threads, the wire going into the unit, and the threads on the connector for the wires. But that doesn't sound like your problem if it never worked. Did you order direct from HR?

@johnf8877

Жыл бұрын

Harvest Right plays a game where they will keep you jumping through hoops until your return period has expired.

I have a machine almost two months that never worked. We did dozens of tests, replaced several parts and it never would hold a vacuum. They finally are sending a new machine. I’ve never had a successful run. Praying this new one will work!

@LearnToFixItYourself

Жыл бұрын

My unit worked for about 50 batches and then started getting the error. I did finally fix the problem.

@Thomas-qr3bg

Жыл бұрын

What was your final diagnosis? What was the problem?

I had a similar problem with mine. It says put oil to the halfway mark, but I had to put a little more because it would go really close to the minimum mark when running. After speaking to customer service, they told me to add just below the max line, and it worked. Haven't had a vacuum error since.

@LearnToFixItYourself

Жыл бұрын

I have been running mine at just above the mid-point and will have to take a look at it. watch the series and see what I found wrong with the unit. There are several problems some are design and some are manufacturing problems.

The dreaded INADEQUATE VACUUM error.. This is a HUGE problem for FD units. It's not just a few people, but numerous people have this issue..and have for a long time. Not sure why HR hasnt resolved the problem. It seems that the most common fix is tapping/wrapping the drain hose connection and the drain hose connection.. and some of the harness wires. Any unit shipped out of that plant.. SHOULD HAVE ALL THOSE POINTS WRAPPED.. The customers SHOULD NOT HAVE TO TEAR OPEN A BRAND NEW MACHINE TO PERFORM THOSE STEPS.. These arent cheap machines...not sure why HR is expects the customer to do this work.

@LearnToFixItYourself

Жыл бұрын

It is unfortunate that a company would expect the customer to fix a new machine. In my case, there were three places causing a leak, and the drain was not one of them. I was eventually able to get it fixed, but you may want to refer to other videos for information on how to fix yours.

@jeffrichards2011

Жыл бұрын

@@LearnToFixItYourself I've watched so many videos..Lots of time spent.. on this.. so I'm pretty up on the vast majority of problems/fixes.

I was able to fix the vacuum leak I had by silicone caulking various points inside the machine, replacing the ball valve, and then silicone taping all the connection points on the hose lines. Took about 3 weeks of trouble shooting it myself and it was very frustrating but finally got it working.

@LearnToFixItYourself

Жыл бұрын

That is what I had to do as well there were 3 places that caused the leak, the wires, the connection for the wires and the threads for the sensor.

@jubei20111

Жыл бұрын

@@LearnToFixItYourself Same. Even with every connection point on the machine sealed it will still leak once the vacuum pump is turned off, so I don't really know whats going on there. I can still get a sub 100mTorr when running a batch though, so good enough I guess.

@LearnToFixItYourself

Жыл бұрын

The tech I talked with said the machine was never designed to hold a vacuum when the pump was off.

@jubei20111

Жыл бұрын

@@LearnToFixItYourself That makes sence. I was only thinking I may have a vacuum leak because another video I was watching on this subject from a very well known Harvest Right "influencer" said this means you have a leak, but this just goes to show you can't trust everything you hear.

I have the same issue. Failing to pull on while vaaccum freezing. Just fail over and over replaced hoses even total pump replacement. Valve and even oiled the seals new oil over and over still fails at about 750-900mt. Only got 36 batches out of it total. Piss poor performance for what I paid. They should be ashamed

@LearnToFixItYourself

Жыл бұрын

there were 3 places that had problems the wires the threads for the connection for the wires and the sensor, In the 9-part series I go over all I had to do the fix the problem.

@jecrpalier

Жыл бұрын

@@LearnToFixItYourself you solved it I hope. I watched it all. They’re using pure silicon for the seal. I buried that part. When I opened the back they had silicon on the wires going in but shitty job as the wired were stretched through the silicon and created a pretty big gaps on all 3 wires. U could see down in through the silicon. Really piss poor quality review. It should never fail in first month. I bought compressors 1200 and they run perfect for many years. What’s harvest rites excuse. Designed by a chimp

@LearnToFixItYourself

Жыл бұрын

I have given the tech I talked to an ear full, I even told him I could come and fix there problems, and put together a text plan to ensure they are good. I used to design test equipment.

We have been having problems with two Harvest Right freeze driers, one is a large and one is a medium size. I am now having another vacuum problem with the medium machine. Or am I? I ask that because when I take out the tray rack it will pull a vacuum of 475 mTorr within 9 minutes, i thought my problem had been solved. But the I replaced the tray rack and ran another vacuum test. After 30 minutes it only drew down to 665 mTorr. What gives? I do know one thing for sure, trying to keep these two Harvest Right freeze driers running properly is driving me Loco.

@LearnToFixItYourself

Жыл бұрын

It sounds like the cable to the trays is getting behind the trays and preventing it from going all the way back. when that happens the trays will prevent the door seal from compressing when under pressure.

@threadlovert1393

Жыл бұрын

@@LearnToFixItYourself That’s the issue I had. I made sure the cable was on top of the tray unit and that fixed the issue.

Finally talked my husband into getting one..now I am second thinking this

@LearnToFixItYourself

Жыл бұрын

There is another brand out there. it's a new one. 4patriots.com is one of them I don't have one, and since I have mine working now I don't think I will get another one at this point.

I'm jealous you get yours to go below 750. Mine went down to 750 and has now increased to 790 with the pump still running.

@LearnToFixItYourself

Жыл бұрын

when you under vacuum spray some window cleaner around the sensor connector as well as the treads and wires coming from the tank, if you see the vacuum go up that is where it is leaking from, and will have to get it sealed.

@JPGtampa

Жыл бұрын

@@LearnToFixItYourself I was able to fix mine with epoxy all over the sensor plug area. Now I can achieve mid-300s. 👍

@martwins06

6 ай бұрын

What and where is the sensor plug?@@JPGtampa

@JPGtampa

6 ай бұрын

@@martwins06 Take the covers off and it's on the upper back of the drum. If I remember correctly, it's about the 1 o'clock position if you're looking at the front of the drum. If I'm wrong, you'll find it 😁 I did the epoxy fix on mine and it worked just fine.

@martwins06

6 ай бұрын

Thank you, taking the unit apart was my last resort to fixing it. I guess I’ll be doing that tomorrow.

It's quite normal for the M-torrs to increase when the pump is turned off.

@LearnToFixItYourself

Жыл бұрын

yes, they are not designed to hold a vacuum, however in this case there were 3 places the vacuum was leaking from that caused vacuum error #9

I think we should find people that their HR machines runs as expected.

@LearnToFixItYourself

5 ай бұрын

I don't think there are many, but mine is working great now. I even updated the software and have no problems now. It took lots of work; there are nine (9) videos in this series going over all the problems. When I fixed one, another showed up, and then I fixed that one and on till I got all of them.

My machine has been broke since March, very frustrating. Damn I miss my machine. Unfortunately a $4000 waste of money.

@LearnToFixItYourself

Жыл бұрын

I just got off the phone with support yesterday we did the test for the epoxy leak and it passed, so we tested the sensor attached and it failed. we removed it and redone the Teflon tape, it still leaked so we put some more on it and when we tested it, the vacuum only slightly when up. Check out part 2 which posts tomorrow then the following will be part 3, I'm now working on part 4 testing a batch.

@billgregg2044

Жыл бұрын

I’ll be watching going through the same thing

@cc93651

Жыл бұрын

I am Almost to give up too

@jecrpalier

Жыл бұрын

@@cc93651 me too. Expensive pos poor quality control and people that are just bad

@Thomas-qr3bg

Жыл бұрын

Yea, they are awful about units not under warranty. $3000 boat anchor. At least right now. I have been working on it for two weeks and can't find the leak.

I have done 42 batches, then got failure code, checked all connections, leak tested door and fittings, changed oil again even tho I had done it at 30 batches, cleaned the pump demister, and sent in all the machine data to tech support, I think I have a failed pump

@LearnToFixItYourself

Жыл бұрын

have you tested the connections for the wires that enter the tank as well as the sensor? that is what caused my errors. I chronicle my journey in fixing the leaks. Basically, there were 3 places causing the leak. The sensor threads leaked. the wires leaked and the threads on the connection for the wires. You can watch the other videos in the series to see how we fixed them.

@jecrpalier

Жыл бұрын

Which vids I will look into it

you have your tray holder in upside down

@LearnToFixItYourself

Жыл бұрын

the tray holder can only go in 1 way there are copper plates on the top of each section