I have two and they are not good. The one had a few problems and the gps showed it an hour from were it was and in Africa. They replaced that one but still not working 100% and doesn't charge at all even tho its on the edgeof a farm feild and gets light all day. The other one lost signal and died two weeks ago. I just put the replacement camera up and it was good for an hour well I was driving home. It then sent 40 pics of nothing and is unresponsive. The cameras are about 2 hour drive one way and I have spent more in gas driving back and forth every weekend for almost two months then the camera originally costs. Unfortunately they can't help you with any problems unless your at the camera.
@Spypoint7 күн бұрын
Hi, thank you for bringing this to our attention, that's definitely not the experience we want for our customers. We would love to help turn this around for you. Please send us a private message to we can investigate on what the exact could be and we can provide you possible solutions.
@ericrocheleau981119 күн бұрын
En français SVP
@martinjeanson796120 күн бұрын
I have a LM2 in an area without coverage. Is there any way to completely disable transfers to prevent the camera from draining the batteries?
@Spypoint20 күн бұрын
Hello Martin, to disable the transmission of your camera, you will need to go on your app and switch off the cellular option, if you are facing any issues with your camera signal kindly try the following recommendations: Check if the antenna is screwed properly. Turn the camera OFF, move around, and turn it back ON. Avoid valleys and bottoms. Find a sparse area, and avoid areas with dense foliage. Avoid large metal/concrete buildings. Try the long-range cellular antenna (#CA-01) - Long-range cellular antenna, if the issue persists kindly send us a private message on our official page, so we can offer you the assistance needed facebook.com/spypoint.
@StansburyRockwell26 күн бұрын
bought 2 Flex G36 last year...Had problems.Bought a Muddy Matrix......No issues with the Matrix.....Set them both up this week outside the shelter. Spypoint had trouble connecting with 50% service on AT&T and no problems with the Matrix with 4 bars of service at the same location. Spypoint tech support were telling me to get the $40 antenna to get better service. Never a spypoint product ever again
@Spypoint26 күн бұрын
Hello Stansbury Rockwell, we would like to help you with your camera and investigate the situation further, feel free to send us a private message on our Facebook page with more details so we can offer proper assistance: facebook.com/spypoint.
@rubitube_panamaАй бұрын
Photos are taken with nothing on them except grass and shadows - they are then counted as delivered and of course the 100 available are quickly gone for nothing. Rip-off!! ☹️☹️☹️
@SpypointАй бұрын
Hi! We'd like to help you with the camera issue. If the camera has a false trigger issue, it could be because of a bad installation. Sun rays moving on the ground may cause false triggers. When the sun reflects on surfaces or some objects (grass, branches, leaves, windows, cars), it might trigger the camera if it’s in the detection zone because of the heat motion or if there is something on the Fresnel Lens (motion detector). I would suggest trying to change the camera orientation. If issues still persist, please send us a private message so we can investigate further.
@SpypointАй бұрын
Hello, we acknowledge your point of view and suggestions regarding the HD photos and videos. Originally, all photos taken by our cameras were in HD quality, and those were saved on the SD card. Before the camera transmits it to the Spypoint app, it will be converted to lower quality for faster transmission and won't occupy too much space on your SD card. HD video and HD photo plans are optional; if you don't want to pay for these plans, you can view those HD-quality photos by inserting the SD card into the computer. If you do have other questions and concerns, feel free to send us a private message, and we would love to assist you.
@rubitube_panamaАй бұрын
Hello. That's all well and good, but - no live view possible. HD videos and photos should definitely be available from the app and free of charge. And not just when you put the card in the PC. That's cumbersome, impractical and medieval. All the others offer free photos and videos and unlimited. 100 free SD photos are used up in 3 days if I only get photos of grass and shadows. Of the 15 photos sent to me in two days, there were no animals in them - just grass and shadows. What a shame about the money I've spent so far. For the camera and the subscription and the HD photos. 😔😔😔
@SpypointАй бұрын
Hi, we'd like to help you with your camera issue. Please send us a private message so we can determine what the exact issue could be and provide you with a possible solution.
@rubitube_panamaАй бұрын
The fact that you have to pay for HD photos and videos is a complete rip-off! ☹️ Shame on you. Other camera manufacturers make much better cameras and 24 MP photos and 4k videos are free. Your cameras don't even have a live view to check whether the chosen location is good. An update with free HD photos and videos is absolutely necessary here - otherwise customers will gradually jump ship and switch to the competition.
@SargeantKillerАй бұрын
Thanks for the totally useless info.....
@antikurjersАй бұрын
What exactly is this camera doing with the SIM card? I hear that they say that the SIM card is already inserted and it will find the best operator by itself. Will I need to pay a monthly subscription fee to use this camera?
@SpypointАй бұрын
Hello Anti, Yes, our cameras come with a pre-activated SIM card that connects to the strongest cellular service available in your area. Additionally, you will receive a free plan that allows you to take up to 100 photos per month. If you require more, you can choose from a variety of transmission plans that we offer on our website: www.spypoint.com/en/spypoint-experience/plans.
@stevegraves2968Ай бұрын
😊if are getting notification of pictures but not able to see them, log out then back in. That resolved my issues.
@user-lk1vn6rb2mАй бұрын
Cause its a peice of crap worse rip off ever
@JacksonW106Ай бұрын
The flex S is a bad camera the door broke on it sitting out in the woods
@SpypointАй бұрын
Hi JacksonW. Our goal is to ensure that you have a positive experience with our products, and we'd like to address your concerns promptly. Please send us a private message to our official Facebook page with more details about the issue, including photos of the damage or additional information you can provide. Our team will be ready to assist you further and work towards resolving the situation to your satisfaction.
@TrudgewildАй бұрын
Subbed. Thanks for the vid. I’m going to start responsibly coyote trapping and hunting with the new closing of the season in MI. I really want to be a steward of the land now because the folks that set decisions are limiting my capabilities. 👍
@SpypointАй бұрын
That's great to hear, Robert! If you ever need any advice or assistance, feel free to ask or send us a private message on our official Facebook page. Happy hunting! 🌿🦊🌲
@Kyle-698742 ай бұрын
The Flex S and the regular flex is definitely the worst flex’s in the flex series
@Spypoint2 ай бұрын
Hello Kyle559! We're here to assist you with any issues you're experiencing with your camera. Please feel free to send us a private message on our official Facebook page with more details about the problem. This will help us provide you with effective assistance and ensure that your cameras function as intended.
@Kyle-698742 ай бұрын
Why do you keep making different flex’s when all of them are the same
@Spypoint2 ай бұрын
Hey Kyle, when creating a new product we take our customers needs and the most requested features to consideration such as an integrated solar panel, battery life, instant mode, and so on...
@toddandangelbrowning29202 ай бұрын
Mine keeps saying invalid SD card. I know it’s not!
@Spypoint2 ай бұрын
Hello, Todd We would like to assist you in getting this resolved. Please give us further information about the issue in a private message on our official Facebook page. We are here to assist and make sure your cameras perform as intended.
@user-ly6hs5hp5u2 ай бұрын
How I get the referred and promo code to complete my installation?
@Spypoint2 ай бұрын
Hello! If you do not have any referral or promo code, you may just leave it blank to continue the camera activation. I invite you to check out this link for more information about how the referral program works: www.spypoint.com/en/spypoint-experience/referral-program.
@johnkoren63762 ай бұрын
Waste of money. No Photos saved, just creates 2 text log files on the memory card
@Spypoint2 ай бұрын
Hello Mike! We would like to help you with your camera. To better understand the issue, could you please provide us with more details? Feel free to send us a private message on our official Facebook page with any additional information you can provide about the problem you're facing. We're always here to help and provide support.
@dallasgoldspink15182 ай бұрын
Why is my micro lte now just blinking green even at home in very good service
@Spypoint2 ай бұрын
Hello Dallas, We will be very glad to assist you, can you kindly send us a private message on our official Facebook page facebook.com/spypoint.
@matthewanderson30132 ай бұрын
Do not buy spypoint cameras when they stop working they continue to charge you and they make it impossible to cancel
@matthewanderson30132 ай бұрын
Do not buy these cameras when they stop working they continue to charge you and make it impossible to cancel
@matthewanderson30132 ай бұрын
Do not buy these cameras when they stop working they continue to charge you and make it impossible to cancel
@Spypoint2 ай бұрын
Hi there, please send us a private message with the detailed information you have so we can assist you and provide you with a solution. Thank you.
@matthewanderson30132 ай бұрын
It’s a lie none of these options to delete are there
@andrewj74242 ай бұрын
Will an SD card prevent it from going online?
@Spypoint2 ай бұрын
Hello Andrew, We highly suggest placing a compatible SD card before activating or turning your camera on, however, to answer your question, our cellular cameras will communicate and will send an error message if an SD card isn't detected or compatible. Please let us know if you have any other questions. Thank you!
@jmterrey2 ай бұрын
Battery will not stay charged even when facing sun all day. This is the second camera with the same problem. Spend your money on something more reliable. I also agree customer service has a real problem.
@Spypoint2 ай бұрын
Hello John, The solar panel is not an autonomous power source for the camera, Its primary function is to preserve the battery life and charge it over time. We would like to address all the issues you're facing, for further assistance feel free to send us a message on our official Facebook page: facebook.com/spypoint.
@a787fxr2 ай бұрын
Complete failure mode for this one. Spend hours on it and fail .
@Spypoint2 ай бұрын
Hey, It might be there is a signal issue, SD card corruption happens, the photo count has been reached or the battery is not adequate. Please feel free to send us a private message to our Facebook official page facebook.com/spypoint detailing the issues you're experiencing with your cameras. We're here and eager to assist you promptly with any concerns or queries you might have.
@a787fxr2 ай бұрын
This camera is a complete failure.
@user-ze3qf4hm5m3 ай бұрын
If acct free why ask for card information
@Spypoint3 ай бұрын
Hi Theresa, signing up and using a SPYPOINT account is free. For purchasing plans for your cameras and accessories, only your card information is required. Rest assured that the information will be secured. Can you tell me more where exactly it asked you for the card information so I can check it for you?
@terrybrailsford99523 ай бұрын
My spypoint camera is set up in the field. Status lights are all green. It says I have pictures, but when I try to pull them up...No pictures. ??
@Spypoint3 ай бұрын
Hello Terry, we would like to go into details and assist you with all your issues, can you send us a private message via our official Facebook page: facebook.com/spypoint so that we can have a clearer idea about your problem?
@tavish46993 ай бұрын
didnt help they cut down the whole tree and dragged it off with their truck
@tazcgnso86533 ай бұрын
Or would you recommend 45 yards wide by 200 yards long
@tazcgnso86533 ай бұрын
Is a 60 yard wide by 220 yards long big enough?
@AckBoater3 ай бұрын
Question regarding the LM2. When I delete the pictures off the app are they deleted off the micro SD card as well?
@Spypoint3 ай бұрын
Hello Martin, if you delete the photos via the app, they will still be available via the memory card as long as you don't format the MicroSD card.
@AckBoater3 ай бұрын
Great. Thanks. Another question if I may. My LM2's night pictures are showing vignetting on the right side of the pictures. Is this common for the LM2's?@@Spypoint
@Spypoint3 ай бұрын
Very good question Martin! Do you mean like a strip on the right side of the night photo? If so, you can try to long format the memory card or use a brand new one (make sure that it follows the required specification of between 2-32 GB, class 10), and manually update the firmware. If this photo issue continues, please contact Spypoint customer service via our website chat line: www.spypoint.com/en/chat.
@undertheradar92953 ай бұрын
Can you buy a Spypoint camera in the USA and use it in Canada (as a cellular camera)?
@Spypoint3 ай бұрын
Hello, to answer your question, no, it's not possible because if you purchase a Canadian model, it will only be compatible with Canadian cellular networks such as Bell/Telus, Rogers, etc. and if you purchase a model of the USA it will only be compatible with cellular networks in the USA such as Verizon, ATT, Nationwide, etc.
@undertheradar92953 ай бұрын
Thanks so much for replying. I love the quick responses given.
@Spypoint3 ай бұрын
Hi there! Yes, you can. Just make sure you select the Canadian model when checking out the item on the website. If you will be needing further help, please let us know.
@Energymat-Outdoors3 ай бұрын
What's the deal if I buy a used one. Is it still possible to scan the code and register it even if someone else already has?
@Spypoint3 ай бұрын
Hi there! If you will be buying a pre-owned trail camera, make sure to confirm with the seller that it is no longer register on the owner's account. Otherwise, you may not be able to activate it. Let us know if you have any questions. Have a good day!
@Energymat-Outdoors3 ай бұрын
@Spypoint thanks!
@stevefarms74944 ай бұрын
Great learning experience thank you...
@user-nj7uf4up5l4 ай бұрын
Why can't I get new battery pak and lock box. Dealers can't get these areas
@medicmedina324 ай бұрын
What bow setups do yall have? I’ve watched it several times trying to figure it out with no luck
@dustyduds39534 ай бұрын
I bought two Flex cameras. One lasted only a season before it stopped working. Customer support is worthless. I couldnt get through on the phone and the Chat function took 20 minutes just to hear that Spypoint was sorry for any inconvenience. I'll be switching to some other brand.
@Spypoint4 ай бұрын
Hi Dusty. Please send us a private message with your account email address on our Official Facebook page and we will further check your situation. Thank you.
@undertheradar92954 ай бұрын
Why do spypoint cameras require an SD card if they are sending pictures to my phone? I have cameras on public land that the SD cards have been removed and now someone else knows what I am pursuing. I just thought it might be good to have that option. Thanks.
@Spypoint4 ай бұрын
Hi there, It is required for the camera to have a microSD card attached to it (cellular trail cameras). Photos will be stored on the card, and they will be transmitted directly to your mobile application. There is a possibility that the photos taken by the camera will not be transmitted due to a low signal, a low battery status, or that the photo plan is exhausted. That way, you can still check the photos on the microSD card. Some cameras do not transmit photos (non-cellular trail cameras), so the photos will be stored on a microSD card.
@andyharding63774 ай бұрын
I have called them several times about the camera taking pictures of nothing . After waiting hours each time they have a different excuse why the camera doesn’t work properly so will not buy another
@Spypoint4 ай бұрын
Hey Andy, Excessive false triggers can indeed be caused by various factors such as moving vegetation, changes in lighting, or even changing temperature in the area. To address this, you can try adjusting the camera's sensitivity and delay camera settings, and repositioning it to avoid these triggers. For further assistance, please contact us via Facebook Messenger at facebook.com/spypoint, and we will find a solution for you!
@sawyeradkins69594 ай бұрын
Junk
@user-ge8yo7bw5c4 ай бұрын
I have the same problem with two of my spy point cameras and the customer service is a joke. Called give times and they keep doing the same thing to try and get the cameras to work.
@Spypoint4 ай бұрын
Hey Brendan, We acknowledge your feelings about the situation and we are fully committed to finding a resolution for the situation. For further assistance, please contact us via Facebook Messenger at facebook.com/spypoint, and we will find a solution for you!
@kyleeastham38764 ай бұрын
Where is the settings menu how do I get to it. It just says my camera hasnt reported yet
@Spypoint4 ай бұрын
Hey Kyle, you can access the settings by clicking on "Cameras" in the bottom corner on your Spypoint app, then you'll have to click on "Settings" right underneath the camera's icon that you choose.
@kyleeastham38764 ай бұрын
@Spypoint I can't click on the camera icon, it just says that the camera has not reported yet
@Spypoint4 ай бұрын
Hey Kyle, that means that the camera hasn't communicated, please contact us either via Web chat through our website, Facebook Messenger through our main Facebook page, or call our customer support hotline so we can assist you adequately.
@kyleeastham38764 ай бұрын
@Spypoint I tried the day later and it worked
@rubitube_panama5 ай бұрын
Will works in Panama (Central America)? 🤔
@Spypoint5 ай бұрын
Hi there, the camera will work in the area where you are. It's best to visit a local retailer near you. You can use this link to find retailers in your area: www.spypoint.com/en/retailers
@tylerevans13075 ай бұрын
I just threw 3 cameras out the truck window. They are nothing but trash and I wouldn't recommend them to anybody. Once the warranty is over the camera will quit working guaranteed and your shat out of luck. Spypoint can kiss my rump and choke on it.
@michaelwalker47745 ай бұрын
Would not work. did not update on its on. Called support. told that I needed to update camera through sd card. Sent me a long list of items/stages/steps to go through. After 30 minutes gave up. Sent camera back. did not want a problem but a solution. Not a computer giant and certainly not wanted to follow 30-35 step 2 stage tutorial of steps I had to take!!!
@Spypoint5 ай бұрын
Hey Michael, We acknowledge your feelings about the situation and we are fully committed to finding a resolution for the situation. Kindly reach out to us on our official Facebook page via Messenger at facebook.com/spypoint so that we can conduct a more thorough check of the issue and provide further troubleshooting assistance.
@pija95055 ай бұрын
Is there any extras .. like separate flashes.. to decoy from the recording unit.. so it dont get located and stolen ??? By a good idea.
@Spypoint5 ай бұрын
Hello Pi Ja, unfortunately, we don't have a separate flash but thank you for your suggestion.
@pija95055 ай бұрын
@@Spypoint great product. Stumped me with running security. But it was a false alarm. Great camera trap. Well done
@Spypoint5 ай бұрын
Thank you for your positive feedback, Pi ja! 😊
@pija95055 ай бұрын
Badass. Bumped into one and had a dude skidding up and came running at me. Lol false alarm.. but very effective for security. SAID"' it was a bargain. Might be because he didnt know at the time if i was gonna steal it. If its the price he said. Sold ! All day long. 😊
Пікірлер
I have two and they are not good. The one had a few problems and the gps showed it an hour from were it was and in Africa. They replaced that one but still not working 100% and doesn't charge at all even tho its on the edgeof a farm feild and gets light all day. The other one lost signal and died two weeks ago. I just put the replacement camera up and it was good for an hour well I was driving home. It then sent 40 pics of nothing and is unresponsive. The cameras are about 2 hour drive one way and I have spent more in gas driving back and forth every weekend for almost two months then the camera originally costs. Unfortunately they can't help you with any problems unless your at the camera.
Hi, thank you for bringing this to our attention, that's definitely not the experience we want for our customers. We would love to help turn this around for you. Please send us a private message to we can investigate on what the exact could be and we can provide you possible solutions.
En français SVP
I have a LM2 in an area without coverage. Is there any way to completely disable transfers to prevent the camera from draining the batteries?
Hello Martin, to disable the transmission of your camera, you will need to go on your app and switch off the cellular option, if you are facing any issues with your camera signal kindly try the following recommendations: Check if the antenna is screwed properly. Turn the camera OFF, move around, and turn it back ON. Avoid valleys and bottoms. Find a sparse area, and avoid areas with dense foliage. Avoid large metal/concrete buildings. Try the long-range cellular antenna (#CA-01) - Long-range cellular antenna, if the issue persists kindly send us a private message on our official page, so we can offer you the assistance needed facebook.com/spypoint.
bought 2 Flex G36 last year...Had problems.Bought a Muddy Matrix......No issues with the Matrix.....Set them both up this week outside the shelter. Spypoint had trouble connecting with 50% service on AT&T and no problems with the Matrix with 4 bars of service at the same location. Spypoint tech support were telling me to get the $40 antenna to get better service. Never a spypoint product ever again
Hello Stansbury Rockwell, we would like to help you with your camera and investigate the situation further, feel free to send us a private message on our Facebook page with more details so we can offer proper assistance: facebook.com/spypoint.
Photos are taken with nothing on them except grass and shadows - they are then counted as delivered and of course the 100 available are quickly gone for nothing. Rip-off!! ☹️☹️☹️
Hi! We'd like to help you with the camera issue. If the camera has a false trigger issue, it could be because of a bad installation. Sun rays moving on the ground may cause false triggers. When the sun reflects on surfaces or some objects (grass, branches, leaves, windows, cars), it might trigger the camera if it’s in the detection zone because of the heat motion or if there is something on the Fresnel Lens (motion detector). I would suggest trying to change the camera orientation. If issues still persist, please send us a private message so we can investigate further.
Hello, we acknowledge your point of view and suggestions regarding the HD photos and videos. Originally, all photos taken by our cameras were in HD quality, and those were saved on the SD card. Before the camera transmits it to the Spypoint app, it will be converted to lower quality for faster transmission and won't occupy too much space on your SD card. HD video and HD photo plans are optional; if you don't want to pay for these plans, you can view those HD-quality photos by inserting the SD card into the computer. If you do have other questions and concerns, feel free to send us a private message, and we would love to assist you.
Hello. That's all well and good, but - no live view possible. HD videos and photos should definitely be available from the app and free of charge. And not just when you put the card in the PC. That's cumbersome, impractical and medieval. All the others offer free photos and videos and unlimited. 100 free SD photos are used up in 3 days if I only get photos of grass and shadows. Of the 15 photos sent to me in two days, there were no animals in them - just grass and shadows. What a shame about the money I've spent so far. For the camera and the subscription and the HD photos. 😔😔😔
Hi, we'd like to help you with your camera issue. Please send us a private message so we can determine what the exact issue could be and provide you with a possible solution.
The fact that you have to pay for HD photos and videos is a complete rip-off! ☹️ Shame on you. Other camera manufacturers make much better cameras and 24 MP photos and 4k videos are free. Your cameras don't even have a live view to check whether the chosen location is good. An update with free HD photos and videos is absolutely necessary here - otherwise customers will gradually jump ship and switch to the competition.
Thanks for the totally useless info.....
What exactly is this camera doing with the SIM card? I hear that they say that the SIM card is already inserted and it will find the best operator by itself. Will I need to pay a monthly subscription fee to use this camera?
Hello Anti, Yes, our cameras come with a pre-activated SIM card that connects to the strongest cellular service available in your area. Additionally, you will receive a free plan that allows you to take up to 100 photos per month. If you require more, you can choose from a variety of transmission plans that we offer on our website: www.spypoint.com/en/spypoint-experience/plans.
😊if are getting notification of pictures but not able to see them, log out then back in. That resolved my issues.
Cause its a peice of crap worse rip off ever
The flex S is a bad camera the door broke on it sitting out in the woods
Hi JacksonW. Our goal is to ensure that you have a positive experience with our products, and we'd like to address your concerns promptly. Please send us a private message to our official Facebook page with more details about the issue, including photos of the damage or additional information you can provide. Our team will be ready to assist you further and work towards resolving the situation to your satisfaction.
Subbed. Thanks for the vid. I’m going to start responsibly coyote trapping and hunting with the new closing of the season in MI. I really want to be a steward of the land now because the folks that set decisions are limiting my capabilities. 👍
That's great to hear, Robert! If you ever need any advice or assistance, feel free to ask or send us a private message on our official Facebook page. Happy hunting! 🌿🦊🌲
The Flex S and the regular flex is definitely the worst flex’s in the flex series
Hello Kyle559! We're here to assist you with any issues you're experiencing with your camera. Please feel free to send us a private message on our official Facebook page with more details about the problem. This will help us provide you with effective assistance and ensure that your cameras function as intended.
Why do you keep making different flex’s when all of them are the same
Hey Kyle, when creating a new product we take our customers needs and the most requested features to consideration such as an integrated solar panel, battery life, instant mode, and so on...
Mine keeps saying invalid SD card. I know it’s not!
Hello, Todd We would like to assist you in getting this resolved. Please give us further information about the issue in a private message on our official Facebook page. We are here to assist and make sure your cameras perform as intended.
How I get the referred and promo code to complete my installation?
Hello! If you do not have any referral or promo code, you may just leave it blank to continue the camera activation. I invite you to check out this link for more information about how the referral program works: www.spypoint.com/en/spypoint-experience/referral-program.
Waste of money. No Photos saved, just creates 2 text log files on the memory card
Hello Mike! We would like to help you with your camera. To better understand the issue, could you please provide us with more details? Feel free to send us a private message on our official Facebook page with any additional information you can provide about the problem you're facing. We're always here to help and provide support.
Why is my micro lte now just blinking green even at home in very good service
Hello Dallas, We will be very glad to assist you, can you kindly send us a private message on our official Facebook page facebook.com/spypoint.
Do not buy spypoint cameras when they stop working they continue to charge you and they make it impossible to cancel
Do not buy these cameras when they stop working they continue to charge you and make it impossible to cancel
Do not buy these cameras when they stop working they continue to charge you and make it impossible to cancel
Hi there, please send us a private message with the detailed information you have so we can assist you and provide you with a solution. Thank you.
It’s a lie none of these options to delete are there
Will an SD card prevent it from going online?
Hello Andrew, We highly suggest placing a compatible SD card before activating or turning your camera on, however, to answer your question, our cellular cameras will communicate and will send an error message if an SD card isn't detected or compatible. Please let us know if you have any other questions. Thank you!
Battery will not stay charged even when facing sun all day. This is the second camera with the same problem. Spend your money on something more reliable. I also agree customer service has a real problem.
Hello John, The solar panel is not an autonomous power source for the camera, Its primary function is to preserve the battery life and charge it over time. We would like to address all the issues you're facing, for further assistance feel free to send us a message on our official Facebook page: facebook.com/spypoint.
Complete failure mode for this one. Spend hours on it and fail .
Hey, It might be there is a signal issue, SD card corruption happens, the photo count has been reached or the battery is not adequate. Please feel free to send us a private message to our Facebook official page facebook.com/spypoint detailing the issues you're experiencing with your cameras. We're here and eager to assist you promptly with any concerns or queries you might have.
This camera is a complete failure.
If acct free why ask for card information
Hi Theresa, signing up and using a SPYPOINT account is free. For purchasing plans for your cameras and accessories, only your card information is required. Rest assured that the information will be secured. Can you tell me more where exactly it asked you for the card information so I can check it for you?
My spypoint camera is set up in the field. Status lights are all green. It says I have pictures, but when I try to pull them up...No pictures. ??
Hello Terry, we would like to go into details and assist you with all your issues, can you send us a private message via our official Facebook page: facebook.com/spypoint so that we can have a clearer idea about your problem?
didnt help they cut down the whole tree and dragged it off with their truck
Or would you recommend 45 yards wide by 200 yards long
Is a 60 yard wide by 220 yards long big enough?
Question regarding the LM2. When I delete the pictures off the app are they deleted off the micro SD card as well?
Hello Martin, if you delete the photos via the app, they will still be available via the memory card as long as you don't format the MicroSD card.
Great. Thanks. Another question if I may. My LM2's night pictures are showing vignetting on the right side of the pictures. Is this common for the LM2's?@@Spypoint
Very good question Martin! Do you mean like a strip on the right side of the night photo? If so, you can try to long format the memory card or use a brand new one (make sure that it follows the required specification of between 2-32 GB, class 10), and manually update the firmware. If this photo issue continues, please contact Spypoint customer service via our website chat line: www.spypoint.com/en/chat.
Can you buy a Spypoint camera in the USA and use it in Canada (as a cellular camera)?
Hello, to answer your question, no, it's not possible because if you purchase a Canadian model, it will only be compatible with Canadian cellular networks such as Bell/Telus, Rogers, etc. and if you purchase a model of the USA it will only be compatible with cellular networks in the USA such as Verizon, ATT, Nationwide, etc.
Thanks so much for replying. I love the quick responses given.
Hi there! Yes, you can. Just make sure you select the Canadian model when checking out the item on the website. If you will be needing further help, please let us know.
What's the deal if I buy a used one. Is it still possible to scan the code and register it even if someone else already has?
Hi there! If you will be buying a pre-owned trail camera, make sure to confirm with the seller that it is no longer register on the owner's account. Otherwise, you may not be able to activate it. Let us know if you have any questions. Have a good day!
@Spypoint thanks!
Great learning experience thank you...
Why can't I get new battery pak and lock box. Dealers can't get these areas
What bow setups do yall have? I’ve watched it several times trying to figure it out with no luck
I bought two Flex cameras. One lasted only a season before it stopped working. Customer support is worthless. I couldnt get through on the phone and the Chat function took 20 minutes just to hear that Spypoint was sorry for any inconvenience. I'll be switching to some other brand.
Hi Dusty. Please send us a private message with your account email address on our Official Facebook page and we will further check your situation. Thank you.
Why do spypoint cameras require an SD card if they are sending pictures to my phone? I have cameras on public land that the SD cards have been removed and now someone else knows what I am pursuing. I just thought it might be good to have that option. Thanks.
Hi there, It is required for the camera to have a microSD card attached to it (cellular trail cameras). Photos will be stored on the card, and they will be transmitted directly to your mobile application. There is a possibility that the photos taken by the camera will not be transmitted due to a low signal, a low battery status, or that the photo plan is exhausted. That way, you can still check the photos on the microSD card. Some cameras do not transmit photos (non-cellular trail cameras), so the photos will be stored on a microSD card.
I have called them several times about the camera taking pictures of nothing . After waiting hours each time they have a different excuse why the camera doesn’t work properly so will not buy another
Hey Andy, Excessive false triggers can indeed be caused by various factors such as moving vegetation, changes in lighting, or even changing temperature in the area. To address this, you can try adjusting the camera's sensitivity and delay camera settings, and repositioning it to avoid these triggers. For further assistance, please contact us via Facebook Messenger at facebook.com/spypoint, and we will find a solution for you!
Junk
I have the same problem with two of my spy point cameras and the customer service is a joke. Called give times and they keep doing the same thing to try and get the cameras to work.
Hey Brendan, We acknowledge your feelings about the situation and we are fully committed to finding a resolution for the situation. For further assistance, please contact us via Facebook Messenger at facebook.com/spypoint, and we will find a solution for you!
Where is the settings menu how do I get to it. It just says my camera hasnt reported yet
Hey Kyle, you can access the settings by clicking on "Cameras" in the bottom corner on your Spypoint app, then you'll have to click on "Settings" right underneath the camera's icon that you choose.
@Spypoint I can't click on the camera icon, it just says that the camera has not reported yet
Hey Kyle, that means that the camera hasn't communicated, please contact us either via Web chat through our website, Facebook Messenger through our main Facebook page, or call our customer support hotline so we can assist you adequately.
@Spypoint I tried the day later and it worked
Will works in Panama (Central America)? 🤔
Hi there, the camera will work in the area where you are. It's best to visit a local retailer near you. You can use this link to find retailers in your area: www.spypoint.com/en/retailers
I just threw 3 cameras out the truck window. They are nothing but trash and I wouldn't recommend them to anybody. Once the warranty is over the camera will quit working guaranteed and your shat out of luck. Spypoint can kiss my rump and choke on it.
Would not work. did not update on its on. Called support. told that I needed to update camera through sd card. Sent me a long list of items/stages/steps to go through. After 30 minutes gave up. Sent camera back. did not want a problem but a solution. Not a computer giant and certainly not wanted to follow 30-35 step 2 stage tutorial of steps I had to take!!!
Hey Michael, We acknowledge your feelings about the situation and we are fully committed to finding a resolution for the situation. Kindly reach out to us on our official Facebook page via Messenger at facebook.com/spypoint so that we can conduct a more thorough check of the issue and provide further troubleshooting assistance.
Is there any extras .. like separate flashes.. to decoy from the recording unit.. so it dont get located and stolen ??? By a good idea.
Hello Pi Ja, unfortunately, we don't have a separate flash but thank you for your suggestion.
@@Spypoint great product. Stumped me with running security. But it was a false alarm. Great camera trap. Well done
Thank you for your positive feedback, Pi ja! 😊
Badass. Bumped into one and had a dude skidding up and came running at me. Lol false alarm.. but very effective for security. SAID"' it was a bargain. Might be because he didnt know at the time if i was gonna steal it. If its the price he said. Sold ! All day long. 😊
Deer 🦌 love Yellow acorns 🌽