Hello, we acknowledge your point of view and suggestions regarding the HD photos and videos. Originally, all photos taken by our cameras were in HD quality, and those were saved on the SD card. Before the camera transmits it to the Spypoint app, it will be converted to lower quality for faster transmission and won't occupy too much space on your SD card. HD video and HD photo plans are optional; if you don't want to pay for these plans, you can view those HD-quality photos by inserting the SD card into the computer. If you do have other questions and concerns, feel free to send us a private message, and we would love to assist you.

@rubitube_panama

Ай бұрын

Hello. That's all well and good, but - no live view possible. HD videos and photos should definitely be available from the app and free of charge. And not just when you put the card in the PC. That's cumbersome, impractical and medieval. All the others offer free photos and videos and unlimited. 100 free SD photos are used up in 3 days if I only get photos of grass and shadows. Of the 15 photos sent to me in two days, there were no animals in them - just grass and shadows. What a shame about the money I've spent so far. For the camera and the subscription and the HD photos. 😔😔😔

@Spypoint

Ай бұрын

Hi, we'd like to help you with your camera issue. Please send us a private message so we can determine what the exact issue could be and provide you with a possible solution.

Photos are taken with nothing on them except grass and shadows - they are then counted as delivered and of course the 100 available are quickly gone for nothing. Rip-off!! ☹️☹️☹️

@Spypoint

Ай бұрын

Hi! We'd like to help you with the camera issue. If the camera has a false trigger issue, it could be because of a bad installation. Sun rays moving on the ground may cause false triggers. When the sun reflects on surfaces or some objects (grass, branches, leaves, windows, cars), it might trigger the camera if it’s in the detection zone because of the heat motion or if there is something on the Fresnel Lens (motion detector). I would suggest trying to change the camera orientation. If issues still persist, please send us a private message so we can investigate further.

The fact that you have to pay for HD photos and videos is a complete rip-off! ☹️ Shame on you. Other camera manufacturers make much better cameras and 24 MP photos and 4k videos are free. Your cameras don't even have a live view to check whether the chosen location is good. An update with free HD photos and videos is absolutely necessary here - otherwise customers will gradually jump ship and switch to the competition.