Ready to connect! Ready to connect! Ready to connect! Ready to connect! Ready to connect! 10 years later...

@villcat9750

3 жыл бұрын

😄

@italiangirl2789

3 жыл бұрын

RIGHT? LMFAO

@rosie684

2 жыл бұрын

Wtf I just got the V3 / Floodlight and here I am. Fucking thing is just sitting outside my house letting all the neighbors know it's ready to connect

@mopar92

2 жыл бұрын

Totally. Junk.

@lcarterga001

Жыл бұрын

@@rosie684 🤣🤣 Mine too!

What's the best sensitivity to receive notifications for human movement? I have placed the camera in my house facing out a window. I want all humans in the 20m distance (up until the end of my driveway) to trigger motion but not the cars on the road past the 20m point. Any advice on which sensitivity for motion would be the best for that?

Your first tip about switching to 2G instead of 5G did the trick. Thanks for the helpful video.

@wyze

5 жыл бұрын

You're welcome! Happy to help, Katie. :)

@beautifulminds1469

4 ай бұрын

Will a 4G work ???

Just what I was looking for. kzread.infoUgkxOXxsTZ3ptV_Pk0fFl8bNZvVqeoqBQFwe They did go on sale a week after my purchase, talked with Amazon folks and got some money back. This is my only gripe so far with them. These are not perfect by any means, but so far they are doing what I hoped they would do. Range on the motion detection is about what I expected, same with night vision. Easy installation also, targeting a specific area for the view was also easy

Thank you!!! This Video helped me get the cam to work!!! I was giving up! Thanks again!

@wyze

5 жыл бұрын

You're welcome! Happy to hear that we were able to help! :D

@remediosharica9871

3 жыл бұрын

@@wyze i still can't connect my wyze cam pan.

The very first issue he covered was my issue and it resolved it...thank you.

@mathscience757

Жыл бұрын

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

Thank you so much. I was having all sort of trouble connecting. I didn't have my phone on the right network. Thanks again!

I did all of this with my first Wyze cam 2, and it installed very easily. The second camera will not function, when you press the setup button nothing happens, no tone, no ready to connect, just silence. I tried several times so I believe the camera is just defective.

@anahitavosoughian5278

Жыл бұрын

This is the same issue I’m having. Any resolution?

Love the videos of you and baby girl singing!

@mathscience757

Жыл бұрын

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

I have very faint audio from my wyze cam pan. Can barely hear audio. Is there a fix to this?

Thank you so much I was starting to get really bummed but thanks to you your video you help solve my problem thanks

@dylanhopkins6698

4 жыл бұрын

I was on 5ghz

The key for me in this video was when my man said that every network has a 2G and the reason I could not connect to the 2 G was because I need to forget the 5G, once I did that, all gravy. Very helpful, thank you sir.

I was finally able to get in touch with Wyzecam. My bricked camera will be replaced and I am happy about that. Thank you for the follow through.

@wyze

6 жыл бұрын

Wonderful! Sorry it was so challenging to get a hold of us. I'm glad to hear that your replacement is being processed. :)

@jairzuniga4948

2 жыл бұрын

Wow, lucky you. I havent had any answer.

@michaelwhelan3708

6 ай бұрын

How did you get a hold of them. I have 2 of them I need to send back. I have a 5g only router.

@michaelwhelan3708

6 ай бұрын

​@wyze how do I get a hold of you to get my 2 cameras replaced or refunded. Won't work on my 5g only router

How can I switch from 5Ghz to 2.5 on Google WiFi?

Thank you! i needed to change my firewall settings from medium to low and everything started working immediately

@wyze

4 жыл бұрын

We're glad to hear everything's working properly for you now! :)

@LeftyPencil

3 жыл бұрын

thanks this worked for a concast modem but with low security, ironically the default

@virmvd09

2 жыл бұрын

@@wyze I am trying to do the reset, waited 4m and nothing...It does not say 'ready to connect'. Any suggestions?

Switched networks and it worked. Thanks!

@wyze

5 жыл бұрын

We're glad to hear that you got it working again! If you have any more issues or have any questions about your Wyze Cam, please let us know. :)

Maybe is a stupid question... does it work cordless, meaning that it can be unplugged after charged?

Just bought one today. I watch your videos with your daughter.. I was not looking for a camera, but I trust you which sounds so dumb as a consumer, but that is why I bought it. I do need a second camera at my house so it will be helpful

@wyze

6 жыл бұрын

Thank you for ordering from us! I'm not Dave (I'm sorry!) but I have been thoroughly impressed by how kind and supportive his fan base is. ☺

Amazing. If every Chines manufacturer would understand the value of a REAL CS such as what I see here..... BTW this camera was the best $20 I've ever spent. Especially love its in-house Time lapse feature. Fantastic.

@wyze

6 жыл бұрын

Thank you, Sam! We're glad that you enjoyed the video and that you're so happy with your Wyze Cam! :D

Thank you! I was using the 5GHz connection this whole time.

@judyrobb9474

4 жыл бұрын

Dre S I have mine sent on 4g as it says. But I can’t stream anything else bc it’s not enough WiFi. I still have problems getting camera connected. I kinda gave up.

@royaltyJkash

3 жыл бұрын

So if you have a 5G connection you just can’t use it?! I’m so lost

@jerryrubio9963

Жыл бұрын

No one talks about how to find 5ghz or 2.4ghz. If I can change it from 5 to 2.4, does that slow my computer down?

@noolenfriddle6700

Жыл бұрын

@@jerryrubio9963

Any estimates on the motion sensor fix? I Havnt had mine on since it sent me a hundred notifications of Videos with nothing moving. Lowest setting too.

@wyze

6 жыл бұрын

We actually don't use a motion sensor. WyzeCam operates using a pixel comparison algorithm to detect changes in the scene and, unfortunately, is a bit too sensitive right now. You're probably getting videos involving minor movements or lighting changes (which look like nothing if you're looking for actual movement). We're sorry about this! It's one of our top priorities to fix.

I'm new to the wyze cams, should there be a large de-sync from the audio and video? It takes the camera a few minutes for the video to catch up. Is this "normal" or is it just by bad wifi?

@mathscience757

Жыл бұрын

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

I’ve been working on this for too long . I have not rebooted my router but I’ll try it! Great video

@mathscience757

Жыл бұрын

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

My first V2 model connected to wifi easily but the phone notifications didn't work. Returned that one and on my second unit I had trouble getting connected to wifi. I did pretty much all the steps, reset to factory specs and rebooted phone. I finally went into my router settings, turned off the security features, turned off the 5Ghz radio, and rebooted the router (via the software reboot button). After a second (or third ?) factory reset and, the router tweaks, it finally connected. Before the router tweaks I did verify the unit was trying to connect to a 2.4Ghz radio. Right away a phone notification worked as well, once. I'll give it a cool off period to try the notifications again.

Advice given in his first 30 seconds solved the problem. Initially I was unable to add new cam, advice on cam was to retry login credentials, that failed. then restart modem/router - that failed. He said to shut off wyze app, disconnect new cam, then retry. Worked .

Hi, can I set up where the alert records more than 12sec? Perhaps 2 or more mins. Currently, If I don’t review the alert right away, I’m not able to get a full details of the incident. 12 seconds is not enough. Please help. Thanks

Having videos to walk step by step is nice. I think the last little bit is a little complicated for the average Jack & Jill. The whole security thing.

@wyze

6 жыл бұрын

Thank you for your feedback!

@roshankckhatri9416

2 жыл бұрын

@@wyze Someone Help ! Hello I have Wyze cam V3, it was working good for 2-3 months, after I bought and then one day suddenly, the camera stopped working and started blinking red and in app also the device name and the way to watch the live video also got stucked, i Deleted the device and tried adding the same device from the same account from same phone but later also tried from different phone and same account and also from different account, when there is a step to scan the wifi network, It scans but says, ' Cannot find specified network and later syas cannot connect to local network. I reset the wifi router change 5ghz to 2.4 ghz but also didnt worked, tried from different network also didnt worked, Someone please help me

@Ian-kv5ds

Жыл бұрын

@@wyze fucking idiots

"Everybody with a WiFi connections has a 2.4GHz network": wrong information. My Apple router has only 5GHz... no 2.4...

@BetterOff735

2 жыл бұрын

Same here. I have 5 GHz..no option to switch to 2.4

Can this be connected to more than one phone? Our son needs this but I would also like to be able to monitor this when he cannot as he works in a place that blocks phone signals.

The set up button is not prompting ready to connect. How hard do you press it? I’ve tried lightly and harder and now the button is bending slightly into the hole. How on earth do I set this up? Light is staying on flashing yellow.

Hi: I had a dickens of a time this afternoon getting it connected. We have a 2.4 system but I had to go into my wireless settings and change them. A little inconvenient, but the picture is incredible. I have an outdoor camera which I got on Christmas. I charged it. And we are one week full into using it. I've set it up outside in a great spot and I haven't had to charge it yet. Incredible cameras. I bought two of the $20 ones and still INCREDIBLE pictures and functions.

@mathscience757

Жыл бұрын

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

Ty for explaining it so good yay 😁😁😁😁

@mathscience757

Жыл бұрын

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

Thanks a lot for your help!!!

Bought two more recently. One doesn't talk during setup. Also, no sound from speaker during use. Siren doesn't work. Is there a volume setting? Can't find that setting anywhere

@wyze

Жыл бұрын

I am sorry this is happening, there is no volume control. You may have a defective unit, I would try to contact support for this one. go.wyze.com/3Cwn4jg

I've been stuck on the "setup" button step since the beginning. I don't hear any sound from the device. Please advise

@danieljuarez8126

4 жыл бұрын

How did you ever set up account?

@rdvmailportal

3 жыл бұрын

@@danieljuarez8126 lol Setting up an account is separate from physically "pushing the setup button" on the camera and hearing a voice prompt "Ready to connect". Anyone can download the app and setup an account without having to buy any Wyze product. That process just creates you an account on the server. Adding the device to the app requires you to physically push the button and waiting for the voice prompt (from the camera) "Ready to connect". The voice prompt doesn't even happen to continue on to the next step.

My wyze cam has a solid blue light, but the bridge has a solid yellow. How can I fix this?

I’m having a problem with my Cam Pan not recognizing my brand new San Disk 32gb sd card. I’ve inserted sd card and it does not make that sound you mentioned in another you tube. Plus on my camera entry it says no sd card inserted when it’s in there. Help?

I'm having problems with the sound in one of my camaras it comes and goes ,what can I do to fix it ?

My camera went down when I added a second camera. I am at work!! Is there nothing I can do from here?

I kept getting the "Connection Failed" issue when connecting the camera to the wireless network. It took me an hour to figure out that I needed to connect to the 2.4 GHz network. Yes, I knew this but I have two networks and connected to the wrong one. I also connected my phone to the 2.4 GHz network. I have had this device for over a year and not once have I ever heard a voice during set-up. I think it helps to move the camera directly around the QR code. It's a good sign when the lights blink yellow and blue, which means it's attempting to connect to your network. The last step in the set-up process should take about 30 seconds. If it's taking too long to connect, there's something wrong with the network. Don't bother waiting 5 minutes for it to connect.

I bought 2 wyze cam , the install went fine and then it asked for upgrade immediately , after 5 min it said upgrade failed and it stopped working ever since .. I removed the devise and tried to add it back but it always shows the solid yellow light (doesn't blink) . I tried to unplug , tried to press the reset button for 20 sec( no change at all ) , but nothing seem to work .. please suggest

I did the webcam firmware on my Wyze Cam v2 before connecting to my phone. Now the link just blinks blue but it is not speaking “ready to Connect” were should I go for help setting it up?

Trying to format SD card says operation failed and just keeps trying. Not sure what to do.

@jenniferbrown-west782

4 жыл бұрын

Hope you were able to return them for a refund. Lefun Cams are much better, so are YI cams. Wyze has horrible track record with their products, all but for the price which what good is price point when the product is poorest working on the market!

I've entered everything correctly and have checked all setting ate correct and can't set up the camera. It has timed me out 10 times! This is frustrating! Why does it keep timing out????

@wyze

4 жыл бұрын

We're very sorry to hear the setup process isn't going smoothly for you, Maria. If you'd like, please reach out to our customer support team so they can help sort this out at: support.wyzecam.com/hc/en-us/requests/new

I am still learning the ins and outs of this camera. So far I am well satisfied. I have a 16GB microcard installed. Do I have to shut down the camera to replace it with a 32GB card?

@wyze

6 жыл бұрын

I am happy to hear that you are satisfied! It is a good practice to have them turned off when you put in a microSD card and I would recommend it.

the night vision worked for the first week but night mode just records pitch black, ive tried everything and nothing works.

Tried three times exactly as you said and no luck junk!

I'm having trouble formatting my card on my wyze pan security camera can you please help?

@jenniferbrown-west782

4 жыл бұрын

Nothing new and Wyze knows it, but they keep selling them with faulty SD card readers. Horrible company, imo.

Ive had a couple of cameras up and running for few years now on verizon network , bought another camera today but it wont connect , whats up

How can I set the internal clock to the correct time of day? Any intruders caught on the cam will not show the time they were active on our property. Can anyone help with this seemingly simple request? Much appreciated.

READY TO CONNECT WITH A YELLOW LIGHT BUT ON MY PHONE THE SCREEN IS BLACK WHERE IT SAYS OFFLINE. i TOOK TOOK THE PLUG OUT OF THE BASE STATION AND WAITED 3 MIN. THE FRONT PORCH IS WORKING BUT THE LIVING ROOM IS STILL BLACK SCREEN. CAN YOU HELP ME PLEASE?

It was helpful indeed, thanks

I have plugged in my cam and the back light is yellow, no blinking just yellow. No matter how long I hold the setup button I get no change. I have unplugged and restarted several times using different connections and outlets, please advise.

@klitz24

4 жыл бұрын

King Caesar same here just yellow steady light. Any advise?

@santiagocalvo5558

3 жыл бұрын

How i fix that problem

@fromthetophandbells1794

3 жыл бұрын

Amazing no one answers the question .... solid yellow light on a cam already set up. No help here, I guess.

the problem I have is that I put the camera on a cover to put it outside. to reset I unplug the plug from the outlet. still does not work it is very frustrating. To push that button I have to take the cover off. Is any other way to do this procedure. Help.

Great helpful video!

@mathscience757

Жыл бұрын

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

I have a solid yellow light that won’t go away. What should i do?

@wyze

7 ай бұрын

Hello there. For this one, we'd recommend working with our support team because they're better equipped to help resolve these kinds of issues and to ensure that you get help quickly. Please submit a support request using this link: support.wyze.com/hc/en-us

Why does ver 3 audio have so much static? I’ve read a ton of people on the Wyze forums saying the same thing. What’s up Wyze why are you ignoring this audio issue with the static? Hardware issue???

I need help my camera(2) doesn’t have a yellow light, no light is lightening up. On both cameras I purchased.

I was really happy with my cams until one stopped working after firmware upgrade. I have reset a few times and I can’t get it to connect. I have been trying to get in-touch with Wyzecam and they have not responded to emails and my phone calls drop after 10 min on hold when I am number two or three in line. What is going. On?? I also ordered a version 2 when they sent an email and have no idea when it will drive. I sure hope they are not screwing customers.

@wyze

6 жыл бұрын

I caught your comment on the Tips On Tuesday video and I'm going to copy it here to make sure you see it. :) Goodness! That is a lot and I am sorry to hear about it! If you still haven't heard back from us, please give me your support ticket number so that I can move you through the process myself. As for the phones, we were overwhelmed with calls last week due to all of the news and missed way too many of them. We are so sorry that impacted you. For your order, I have happy news! You pre-ordered v2 and those start shipping out this week. That's why you hadn't heard anything yet. When your order ships out you will receive a confirmation email with a tracking number. Depending on when you pre-ordered, your order will ship either this week or next week. :)

** QUESTION ** When it is night does the infrared glow red ? Thanks.

@wyze

6 жыл бұрын

You're welcome! And thank you for your question. When it is night you can see 2 small, red dots by the lens of your WyzeCam. They are mildly noticeable but don't really illuminate the area in front of the camera.

@AiBilly

6 жыл бұрын

Thanks for your prompt answer . Ordered (-:

@wyze

6 жыл бұрын

You're welcome! I am happy to help. :) Thank you so much for your order!

Why am I not able use the microphone. It sends me to my settings but there is no microphone to turn on

Oh thank you just couldn't figure out the 5g thing I have 3 and don't remember doing that with my other ones ? But it worked!!! Thanks, had trouble with the scan 🤪

@wyze

Жыл бұрын

That's great to hear! Thanks for letting us know. 🙂

I did all this steps and still say “can not find network”? The other wyze camera works find.

Great KZread video. Thank you.

@wyze

Жыл бұрын

You're welcome!

@mathscience757

Жыл бұрын

@@wyze Most comments indicate that operating this camera is a ''nightmare''. Please help me ???? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone? All attempts to operate the camera have been unsuccessful. The only choice left to me is to return this camera.

Hello. After setup can we put our wifi back to 5ghz or will it interfere with its streaming?

@wyze

5 жыл бұрын

Thanks for asking! After the setup process you can switch your WiFi back. Your Wyze Cam just has to stay with the 2.4GHz network. :)

My wyze camera light stayed a soild yellow. Why doesn't it flash or turn blue?

@garynbeaver

3 жыл бұрын

Me too

my QR scan code is to big and the bottom is covered up the "next" so it wont scan. help !! trying to research it, hopefully i can figure it out

I have a crack on my screen that affects my camera. Is there anyway I can switch to the camera on the back of the phone? Also you pointed at the lens and not the we code. Is that where I need to scan? I was trying to scan the printed qr code.

@wyze

4 жыл бұрын

When setting up the camera, the Wyze Cam's lens needs to scan the QR code displayed on your phone's screen -- not the one printed on the Wyze Cam. If you have a crack on the screen, you may need to use a different phone (perhaps a family member or friend's) or tablet in order to complete the setup process.

How do you turn the image on the camera if you set it up on the ceiling?

@wyze

5 жыл бұрын

Thanks for asking! You can do that by going into Camera Settings > Advanced Settings. The option you want is "Rotate image 180." Please let us know if you need any further help with this! :)

That"ready to connect" is creeping me out, it only needs to say that once! It continually says it and now that's all i hear in my head

Good video. It helped me when I had trouble setting up my cam, thanks. Great product.

@wyze

5 жыл бұрын

You're welcome! Happy to hear this helped out. :)

@mathscience757

Жыл бұрын

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

@mathscience757

Жыл бұрын

@@wyze Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

I'm trying to setup the wyze cam v2 for the second time and the camera just isn't responding, the first time I was able to carry out the setup without any hazzels. After setup was completed for the first time, for some reason, I removed the camera from the app and i'm unable to carry out the setup again as the camera isn't responding. How do I setup the camera again ? The part where the camera responds ready to connect is where I'm stuck at. Kindly revert.

My fairly new pricey Netgear router says it can do both types networks at once. Still it doesn’t work.

Wow, you guys are awesome, so is this camera.

@wyze

6 жыл бұрын

Thank you kindly! We appreciate you saying so! :D

@wyze

6 жыл бұрын

Thanks, Jim! :D

I pre-ordered and received the V2 came in February. They both were working until a couple days ago. One of them doesn't anymore and I have tried every step Wyze has suggested. I can always get to the QR Code part, but after that it won't connect.

@wyze

5 жыл бұрын

We are sorry to hear that! What color is the light on the back of your Wyze Cam when it gets stuck? Does it flash? And do you hear or see any error messages when it fails to connect?

@princsszthly09

2 жыл бұрын

@@wyze can you help me? I can’t get the barcode to scan. It won’t do it. When I first got it I was able to do it. I reset it and now I can’t scan it. All I see is 4 red lights on my Wyze cam v3.

What if the light isn't coming on at all?

I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud?

Mine keeps saying "can not find specific network name" ???? What does that mean? I already tried emailing customer service and zero help

Great video, just right speed ... could i ask what the other port is for above the power one Tia

@wyze

6 жыл бұрын

Thank you for the feedback! The other port is so that you can power one WyzeCam with another one! :)

@johnstott1958

6 жыл бұрын

WyzeCam could i also ask if these are the same as the ismartalarm cam ... they look the same in every detail but the name .

@wyze

6 жыл бұрын

We license the camera body from the same company that iSmartAlarm does. The major differences are in our custom built firmware and app. Our products are not compatible because of it.

@johnstott1958

6 жыл бұрын

WyzeCam thank you for your reply.... i have these and your software does indeed function on these. Hope they will ship to uk soon because yours cheaper lol

@wyze

6 жыл бұрын

You're welcome! I hope we start shipping to the UK soon, too!

If i want to add another v3 do u have to add another thingy?

i stopped the recording on my phone and unplugged the camera to move it plugged the camera back in and held the set button now it keeps saying ready to connect but on my phone it says camera is turned off how do i turn the came on in my phone ?

My issue when powering the Wyze cam and connecting again was a steady yellow light light and then apparently shutting off. The factory reset fixed this.

Ok i have a wyze 3 we did a reset our problem is we get login to our network and move to scan there is already a QR code showing so we dont get the message from the cam saying i heard "QR Scanned we have tried a lo to different things 1 our camera setting ( the camera scans other QR codes no problem ) ( but if we do click 1 Heard the qR code and move to next the unit keeps saying ready to conect . any idea why and what to do .

Ready to connect takes forever, isn’t there a manual code input? I tried several angles and distance and it didn’t work.

@wyze

8 ай бұрын

Hi Godfrey. Let's get you set up with our Wizard Support Team to ensure that you can get set up with what you need quickly. Please submit a support request using this link: support.wyze.com/hc/en-us

moved my v3 from one modem to another. All I get when plugged in is red and blue. can't get past this

Hi...I just got mine and tried to set it up. First problem...there was no film to remove so I'm questioning if I got a new camera or if this was a return because..Ta Daa....nothing happens when I plug it in. No yellow light...nothing.

@wyze

6 жыл бұрын

Hi, Ellen! Sorry to hear about this! Was there a bag around your Wyze Cam when it arrived? Definitely sounds like SOMETHING there is a dud! Do you have a different adapter and power cable (such as for a phone) that you can try? It may be the power supplies and, if so, that will mean that we can get you up and running faster. :)

My volume you have to have your ear right next to the camera. And at best it breaks up like a bad McDonald's drive through speaker. Lol

@wyze

6 жыл бұрын

Oh, jeez! Okay, that shouldn't be right. Was it the same when you did the setup process and it was telling you that it was ready to connect?

I would like to change the internet that it's on. When I first set up the cameras I connected them to a Comcast internet , since then I have purchased a separate Verizon internet service I would like to switch them over to that it seems to be a little bit more reliable. emphasize on the( little bit) For the life of me I have looked over the app and cannot figure out how to change it. Any help would be appreciated thanks

@nikki-xc9kh

4 жыл бұрын

Same! Maybe someone will answer

@nikki-xc9kh

4 жыл бұрын

the eabster the answer is below, you have to just hit ‘add new product ‘ and go thru set up again.

I found out for ME, that the best way to RE-SET up a camera when you have to get a NEW Router because mine broke, is to "add new camera, start over, re-name the camera" then the app removes the first name, and ALL WORKS again.

@wyze

6 жыл бұрын

That is correct! At this point, there is no other way to change the network information for Wyze Cam. Thanks for sharing!

@nikki-xc9kh

4 жыл бұрын

Thank you for posting this!!

My camera does not blink yellow after solid nor say ready to connect

My camera worked just fine before I inserted the 32GB micro SD card . Now that I inserted the card, I can’t load my camera from the app. However, my camera is still detecting cars and people and I’m still getting the notifications for that! So basically I can see notifications but when I go into the app, I can’t load the footage of what I want to see (it says ‘camera loading). Does anybody have any thoughts?

Just got a wyzecam yesterday I don't think the wire that came with it is the right wire, I cannot connect it to an outlet or the wyze cam how do I connect it to the outlet

@wyze

4 жыл бұрын

Hey there, Charlie! It's tricky to troubleshoot this without knowing more details. The best step would be contacting our customer support team so they can help sort this out at: support.wyzecam.com/hc/en-us/requests/new

My cameras are not recording events, I've checked everything, they were recording but I noticed the past couple days they haven't recorded anything. Memory card is fine and has alot of space, I've reset the cams, I've checked my settings. I don't understand

I moved cam to another room in the house and lost function ? is there a tip on moving camera ? I have wifi connection throughout the house.

@wyze

5 жыл бұрын

Thanks for reaching out to us, Joel. IF you are moving the camera keep in mind that it would have to be on the same network in order to continue working. It could be that when you moved the camera the connection got reset once you plugged it back in so we would recommend just trying to set up the Wyze Cam again to get it connected. If you are still having issues after you try that, we would recommend reaching out to our support team so we can help look into this. :)

I am trying to reset-up my WyzeCam and when I try to set it up, I don’t hear the “beep” before it says “ready to connect”. I only hear the “ready to connect”. After the QR code is scanned, it says it is connecting, but after a few minutes, it says the connection failed. I am using a 2.4 GHz network, I am not sure if I am doing something wrong or if I am missing something?

@wyze

6 жыл бұрын

Sorry to hear that! What color is the light when it gets stuck? Does it flash? Has anything changed in your network since you last set up your Wyze Cam?

No one talks about how to find 5ghz or 2.4ghz. If I can change it from 5 to 2.4, does that slow my computer down? Also , if I want another person to use the camera app(s) on their phone, do the other persons have to create their own account with wyze?

@wyze

Жыл бұрын

Hi there! Thanks for reaching out. When setting up a Wyze device that requires a 2.4GHz Wi-Fi, you'll need to connect your phone to that Wi-Fi network to do so. Typically, you would find separate 2.4GHz or 5 GHz networks when you set up your internet system. Some systems have combined 2.4GHz and 5GHz Wi-Fi networks. If you're unsure how to find your 2.4 GHz network, we would suggest contacting your internet service provider. With the networks already being in place, you shouldn't have to "change" anything since you'll be connecting your Wyze devices to a Wi-Fi network that is separate from the one your computer would be connected to. Lastly, if you wanted to share your device, that person would have to download the Wyze app and create an account where you'll send an invitation to the device you want to share. You can find out more about that here: support.wyze.com/hc/en-us/articles/360032408852-How-to-Use-Sharing

So I got the spotlight cam we can look at live view but we’re not getting any notifications on the spotlight cam any help?

@wyze

10 ай бұрын

Hi there! Have you made sure to have your motion detection settings turned on? You can do this from the live stream page by tapping the settings gear icon and going to Event Recording. The motion detection feature should be turned on here.

When I get to the "Select a network" it shows my network but indicates that it is locked which it is not. I have checked my settings and confirmed that it is not locked. If I attempt to connect, the connection fails

can I see the camera on my laptop? is there a way to watch it on window or google on the laptop.

@wyze

6 жыл бұрын

We are looking into laptop viewing methods for the future but right now the best method would be to download an Android emulator on your computer and use that to view the app.

Im going to sell mine on offer up, this camera is really bad, it disconnects constantly and the its really hard to connect the camera if you update the firmware.