I have a problem!!! Help! The vacuum cleaner charges, but does not turn on at all. What does it mean?

Can you plug the charging cord directly into the vacuum? I am looking at it for our RV and don't have the space to hang it up. If I have to use the wall mount with this one is there another model that doesn't use the wall mount?

@TinecoSupport

Жыл бұрын

Yes, this machine uses the wall mount for storage rather than charging. If you are looking for a vacuum not relying on a wall mount, you may check Pure one S15 (charging base) and Pure one X in Smart Series, or check A10 and PWRHERO 11 (plug into the machine directly) for a cordless vacuum.

Maybe im crazy but it seems to me that whilst cleaning the filter in the holder you're basically just transferring the dirt from that filter to the one inside the vacuum right? Kinda like wiping mud off your left hand with your right hand. Either way you still only have one clean hand

@dbxlkevsmith787

Жыл бұрын

Kind of true but the filter being cleaned will be at its dirtiest and when you go clean it the other one will get dirty but most of it will go in the canister to be dumped

@born2rideblonde

Жыл бұрын

What I do when it's time to change it, I have the second in the cleaner tool already dirty, run it through to clean and then swap them (after knocking the one from the vacuum a LOT on the side of the trashcan). So there's always a dirty one sitting in the cleaner tool and I clean it at the time I plan to change it. Sometimes I may even run them both a couple times because it does release some of that dirt back in the canister and not on either filter, but I tend to do my normal swap way more often than the app says I should, so neither is ever FULLY dirty or clogged.

Why the app in my phone is offline. I can't see how much battery charge and other function.

@TinecoSupport

2 жыл бұрын

Dear Christina, thanks for letting us know about this issue. We are sorry to know the issue with the App. Please kindly make sure that your product has connected to the App successfully. If you need any assistance with the connection, please feel free to contact our customer service at www.tineco.com

Hi can I turn the suction down on the vacuum without the app? It keeps sucking the rug up as it goes full power once it sees the rug. Will have to return it if can’t do it as it’s not good

@37069345

3 жыл бұрын

Would using the Tigger lock and setting it to a lower power level help in your situation?

@TinecoSupport

3 жыл бұрын

Dear Cord, thanks for your attention to Tineco. Please note the suction will be adjusted according to dust amount. You could manually control the suction on Tineco APP. If it sucking the rug up, please try to tilt the angle a bit.

Can I disable the WiFi network emitted by this appliance?

@TinecoSupport

3 жыл бұрын

Dear Erin, thanks for your comment. We are sorry that the WiFi network can not be disabled. Could you please let us know your concern about this and we could assist you better? Also, you could feel free to contact our customer service at www. tineco.com

Is there any way to charge it without the wall mount?

@danbolingable

2 жыл бұрын

No. Wall mount required for charging.

Is the app available for Android as well? If so, what is the name of the app

@TinecoSupport

3 жыл бұрын

Dear Carson, thanks for your comment. The APP is available for Android and the name is Tineco Life.

@carsonwilliams3232

3 жыл бұрын

@Tineco Support it says that the app is not compatible with my device.

@TinecoSupport

3 жыл бұрын

@@carsonwilliams3232 Dear Carson, we are sorry to know the issue. We would like to know more details about your experience, please kindly contact our customer service for further assistance.

Hello Tineco, on the app, we can see the quantity of dust we collected but what is the unit ? It shows "47.57K", what does it mean ? I can't find the detail anywhere ; Thanks

@TinecoSupport

2 жыл бұрын

Dear Customer, Thank you for the comment. The unit k showing the quantity of dust collected on the app means one thousand items. For example, "47.57K" you see means that, the total of the dust you have collected reaches 47,570(no matter how large it is). If you have any other problems, please feel free to contact our customer service team via email, and they are ready to help you. Best regards, Tineco Customer Care

@42TheAnswer

Жыл бұрын

I’m literallly here because I have a ton of questions regarding the app and the data and I can’t find the answers

Disappointed I wasted my money on this. I bought it on the 23rd of February 2021 and today, it stopped working. The app said “motor failure” I just an email so hopefully I’ll get a response and I can return it.

@TinecoSupport

3 жыл бұрын

Dear Nicole, Dear customer, We are sorry to know about the issue with your unit. For warranty assistance, please feel to contact our customer service at www.tineco.com. We have customer service representatives ready to assist you.

Does it vacuum hardwood floors as well?

@TinecoSupport

3 жыл бұрын

Dear Romero, thank you for contacting us. Please note Tineco PURE ONE X comes with the multi-tasker brush and it could be used on hard floors. We also suggest you may purchase the additional soft roller brush, which is specifically designed for cleaning the hard floor and is good for cleaning debris.

@edromero907

3 жыл бұрын

@@TinecoSupport Hey Tineco Support, I have the vacuum and it works great! I was on the website, can you tell me which soft roller brush works with this cordless vacuum?

@TinecoSupport

3 жыл бұрын

@@edromero907 Dear Romero, thank you for your kind reply. You may follow the below link for the hard floor brush: store.tineco.com/products/tineco-pure-one-s12-s11-series-led-soft-roller-brush-ideal-for-hard-floor-use?_pos=2&_sid=63b1521f2&_ss=r.

@KuzeReika

3 жыл бұрын

@@TinecoSupport Hi Tineco Support, I have Pure One X and also looking for a soft roller brush. The link you posted is a soft roller for S11/S12, will it work on Pure One X too?

@TinecoSupport

3 жыл бұрын

@@KuzeReika yes, it will work on Pure One X

I bough one the other day but I can’t connect it to the app, I have try everything,I have call the support but they can’t help me, so I’m just going to return it now.

@TinecoSupport

Жыл бұрын

Please kindly note that the machine bought from our authorized store comes with 30 days of no reason to return or exchange and a 2-year-worry-free warranty policy if the product has any quality problem. During the warranty period, we will provide you with the service of repairing the machine and replacing the parts.

I can't connect to the wifi 🤣

عطلت عندي والاداء مالتهة غير جيد نوعية غير جيدة 👎