Shouldn’t we be able to find out who gave us a low rating and why? Also, shouldn’t we be able to fight low ratings that are out of our control?

@rocstardashers7544

4 жыл бұрын

Did they pick it up? Did they deliver it? They have performed their part of the contract. 5-stars.

@blameks9136

4 жыл бұрын

I always email them and they remove it. Total bullshit tho, shouldn’t have to do that at all.

@JonLondon210

3 жыл бұрын

Yup, its bs

@AM-kx6fo

2 жыл бұрын

@@blameks9136 who do you email? Support? They remove what?

@Life-qo2uj

Жыл бұрын

Nah your not about to ride back up on me because i gave a low rating lol. I get most people r cool but i aint taking chances. If door daah ever allows people to see my rating im switching to uber eats cause i dont trust people enough to have a calm discussion with me about a low rating that they probably deserve Like if youre crazy enough to do something like open a sealed bag, i DONT want to talk to you lol.

It's always the bad ones that go out of their way to rate you because the restaurant started making the food when step foot in the restaurant

@GN-hr4ow

4 жыл бұрын

Well depending on what the food is sometimes depending on the time it is best if they make the food when you step into the store. Lot of the time the food is cold it's not just the drivers I need to think about it's also the customers because without the customer we wouldn't have a f****** job. What do you want your food cold? Not saying this for every order but I guarantee the amount of time that the food is made once you step into the door is very rarely cuz I've done 1500 deliveries and my on time is at 97%

@ricque2331

4 жыл бұрын

@@GN-hr4ow well the customers don't know that and some of them dont care, in their heads they're wondering why I'm sitting at the restaurant for 25min without moving, they just expect us to be in and out

@lisagilbert5161

3 жыл бұрын

I rate each order. Usually 5 stars.

Driver should be able to rate customers as an internal part of the system as an option to avoid possible shi77y customers

Why don't we start to give DoorDash a five category rating? Start with Drivers support, resolving paid disputes, app improvements, fix app errors,

@garygary5724

4 жыл бұрын

Thank you Jake. 📵📵📵📵 great video. I'm first going to start off with yes I do have the Dasher rewards because I do take pride in my job and treat every customer as if I was them. There are way too many people who just don't care they take this job for granted and think it's just easy money and don't have to do nothing. Just from your videos I could easily tell your work ethic skills are way above the average person. I always text a customer I always check the orders I always greet the customer and say thank you at the end it's all those little things that count. And for the people with the low ratings they don't do any of that they just grab the food handed to the customer without a bag without checking it without saying thank you and go on to their next Dash and complain that they got a low rating.

One tip for my fellow dashers, I been dashing for almost 5 years now at one point almost two years straight full time just Doordash. Keep your dasher rating 4.90 or up. Don’t accept all the orders come in your way. Go to your schedule one the app and click setting button and only select the area you are dashing. Everything else is invalid and just slow down the amount of orders come to your way because you are selected all the surrounding area by default when you download the app. Know your restaurants, pick and choose your orders for example I stay only in one area don’t accept orders more than 4 miles. As long as you are doing everything right as explained in this video and your customers rate you good chances are next time when you are dashing and that customer orders through Doordash you will get that order as the app knows that last time customer was happy with your service win win for everyone. Hope this will help a lot as no one ever told me about unchecking all the defaulted areas on your schedule setting to just one area. Now 90% of my orders are with in 1-2 miles within my pick up point and I am able to average $35 -48/hr. Good luck y’all

@wueskew169

Жыл бұрын

All great points. I like Doordash, but they don't put too much effort into orienting their dashers to dashing. Most of what I know about dashing I learned from watching KZread videos and through trial and error.

I noticed from going to Chick-fil-A so much that they always say "my pleasure" when thanked and it made me feel happy. So I started saying my pleasure instead of you're welcome and my rating has went up steadily ever since.

@GigCoachJake

4 жыл бұрын

Love it! This is something I learned in the hospitality industry, when I worked in Vegas as a valet, at a 5 star resort/casino. Another is saying, “you as well” instead of “you too” as it’s a bit more personal. Lots of psychology!

I've been dashing part-time for three weeks so far, and my Customer Rating is, well, less than stellar. 3.57. Around 70 deliveries. I've never really sent texts to customers unless something has gone wrong or was unsure where to drop off their food. I'll definitely make sure to do a better job with communicating, like you mentioned in the first couple tips.

@polaris_northstar318

4 жыл бұрын

UPDATE Over 150 deliveries, sitting at a 4.25 customer rating.

Honestly i was getting depressed over the ratings for 2 weeks now but you made me realize that I should get back into these essential basics . Thanks man!

The number 1 thing for me that shot my customer rating up was not accepting most of the Batch orders. sometimes you're set up for failure. Your first delivery might be ready but your second one might not have even started yet.

@wueskew169

Жыл бұрын

Amen. Doordash often batches two offers together because one of the offers includes a customer who isn't willing to tip the dasher.

They need to get rid of the ratings.😰

@franciscaleon7621

3 жыл бұрын

Yes!!! We should at least know the reason why they score what they did.

@JonLondon210

3 жыл бұрын

@@franciscaleon7621 Yup

@carlospena7309

3 жыл бұрын

Grubhub dont care about costumer ratings

@SansevieriaMedia

29 күн бұрын

Or at least not tie them to your ability to make a living.

I feel you... Be more selective. Dont be so quick to accept a 5 order when a 8 will come in next

Here's a 'tip'. Be very friendly with large office groups that order Starbucks daily. I've been delivering to this office everyday for 2 weeks now and then whamo the lawdog finally caught me parking illegally as I always do and dinged me a $62 ticket. So I let the office caffeine addicts know I won't be going to their Starbucks anymore and they're like "oh sheet, you're the only one that brings the correct orders and extras everytime and elevators the order up instead of sending a "I'm downstairs with your order.." text. Receptionist took up a collection and bang, $72 cash tip. :-).

I personally think they should get rid of the rating. It sucks because you can seriously go out of your way to do so much for the customers but they will seek take advantage of DoorDash to work in their favor. Like I promise I give it my all. I even go the furthest distance for them even if it’s a small pay :( my heart hurts

@LifeInTheArctic1978

Жыл бұрын

Exactly right! I actually screwed up once like I didn't know the address that much and I delivered it to the wrong one. So it was probably the 1 star I have right now lol!

Keep up the great work jake! This channel will blow up if you keep doing great work! You’re the best gig guy on KZread!

I always text them I’m on the way with a smiley face and they love it. They always text back thank you or they text back with a smiley face too. A lot of them say it made their day.

Very solid advice, thank you for providing us with this!

Thanks for the tips...I got my rating up from 4.53 to 4.68 in two weeks.

Thanks for this great video Jake! My ratings had fallen and I recently started trying the text after drop off method and it seems to be working! I went from 4.52 to a 4.71 in about 4 weeks.

Thanks for the simple clarification and reiteration of what's necessary to keep numbers up! I'm currently at 88% completion rate and I can't even get on the schedule except for four blocks in the entire week with doordash. So I'm working to get it to 95 and my customer rating above 4.7. Appreciate you keeping it super productive, constructive, optimistic, and overall positive!🤠

Sent text on my first three deliveries after watching your video and my rating went from 4.79 to 4.82. Thanks Jake

@GigCoachJake

4 жыл бұрын

So awesome to hear!! Thanks for sharing

@ericliu1076

3 жыл бұрын

Gig Coach Jake hi, I just started doordash couple days ago, i did 35 deliveries now, and my customer rating is only 4.5. Im really worry about to get deactivated. :(

@johnnyyuma3878

3 жыл бұрын

What do you mean? You text them your on your way

@tawannagreen9453

2 жыл бұрын

@@ericliu1076 u is good u will not get deactivated unless u are before 4.20

**All common sense! People want to be treated as You would like to be treated! Thanks again for all that you do, Jake!!😁🤗

I've been trying to say stuff about text messaging for the past six months and everybody told me that's poo I'm glad that you're on board and see the rewards of it. Most customers always think me and say wow that's something new I've never seen I wish all the other Dashers did that. You want to be treated with respect you need to start giving it and just not demand it

OH thank you for this! I had a customer rating of 4.25 with at total of 36 deliveries. I started texting them "On my way with your food" and they so appreciate that! The next day my score with up to 4.5 and now I get to do promos. At 4.25 they were only letting me make a certain amount per hour based on the tips customers would leave me. Now the promos is great. I have only been doing this for a week and wished someone would have told me about these little tricks. Thanks for sharing your tricks of the trade!

How can u check the items when the bag is sealed

@Funrunner008

4 жыл бұрын

You can't and let the customer know they sealed it before you could check the order

@GN-hr4ow

4 жыл бұрын

You know you can't check it but there's things you can do by asking and making sure. Or if you have problems at that store don't go back. Seems like you do a lot of bitching. If you put some of that bitching to work maybe your rating would go up

@GN-hr4ow

4 жыл бұрын

Seems like customer service isn't your background or something that are you good at you should really start thinking about getting a different type of job if you're relying on this. There are lots of jobs where you can bitching complain and not have to deal with the public

@krystawisner6043

3 жыл бұрын

@@GN-hr4ow The op isn't "bitching" you're definitely reading into that with your own negative point of view. They simply asked a question...

Another great video! 💜 I pick up food hit directions text customer " Good afternoon/evening (their name) it's doordash. ETA (time)." They are usually at the door waiting!

I wanted to thanks you for your tutorial. I had buzzed up my rate to 4.83 in less than a month. You the best 🙌🏽🙌🏽🙌🏽🙌🏽👏🏽👏🏽👏🏽👏🏽

@GigCoachJake

4 жыл бұрын

So awesome to hear!!

THANK YOU FOR THIS. My dasher rating went from a 4.1 to a 4.43 just by texting after delivery and reminding them to rate me. Thank you soooooo much 😁.

All good points, Jake. I'd stress this point also: follow the customer's delivery directions carefully (i.e. hand to me, leave at the door, don't knock on the door, knock on the door, etc.). I have a customer rating of 4.97 after nearly 800 deliveries.

Best doordash video I have seen! Thank you Jake! 🙂🙂🙂

@GigCoachJake

4 жыл бұрын

Thank you!

Great video ! Been dashing for a little over a week

I fully support this video! I’ve been dashing for about 8 weeks now and I have made my own little 2”x 4” tags that I tape to their bag that thanks them for the order and asks them for a five star rating letting them know that it directly affects the orders I get. So if they were happy with my service today, to please consider giving me a five star rating. But I also send a text when I get the order, to let them know I’m on my way to pick up their food, and will let them know when I’m on my way and how long it will take. I also include a thumbs up Memoji of myself, which adds friendliness & playfulness. Sometimes I get a Memoji back from them. And then when I’m on my way, once the GPS lets me know how long it will take to get to their location, I let them know how many minutes it will take. I always add one extra minute to compensate for traffic, traffic lights, or bad roads. Often people will thank me for letting them know that I’m on my way. Some people never respond at all (weird). I’ve had a few people tell me how impressed they were with my communication. In fact, the other day when I said that I was on my way and it would be 7 minutes, the customer said “wow five stars already!” So yes...it’s extremely important to have good communication with your customers, be friendly in person and inside of the texts, and thank them in some way, whether it’s another text after you leave their location, or the little bag tags that I use. IT REALLY WORKS! I’m currently at a 4.93 rating

@GigCoachJake

4 жыл бұрын

Awesome comment, thanks for sharing your personal experience and tips!! Love it!!!

@mrs.schmenkman

4 жыл бұрын

Im just curious how many $3-4 offers you get?

@BrianHarrisDrummer

4 жыл бұрын

Deb Carsey I suppose you’re asking me that question? I often get $3-4 orders and I immediately decline them. I won’t accept anything less than $5 per order and the number of miles cannot exceed the dollar amount. For example, I will take an $8 order for 5 miles but not $5 order for 8 miles. The only time I will take less than $5 is if it’s a stacked order and as long as that second order is at least $4 and the number of miles does not exceed 4. Most of the time it’s less than 2 extra miles on my route. I have even been in line at Wendy’s and got a second order that only paid $3 and I declined it. Another order came in about five seconds later for the same amount. Declined!You have to teach DoorDash how to treat you. If you accept the low paying orders, they will continue to send you the low paying orders.

@EstablishedEnt

2 жыл бұрын

Thank you for the awesome advice😊

@wueskew169

Жыл бұрын

@@BrianHarrisDrummer Agreed, Brian. Also, I don't accept no-tip offers.

Great video - Jake does a great job on the podcast as well - looking forward to when "Be Your Own Boss" drops next week!

I've started implementing your text strategy and have great success so far. Thanks for tip 👍

@warrenmull10

4 жыл бұрын

I have only gotten .04 high in 3 weeks I feel hopeless

@joshuajohndeocampo5281

4 жыл бұрын

I have 2 customer rating throughout my first 26 deliveries, what should i do? Please help! Thank you

Great tips brother I use all of these and I also like to throw in a menu from that restaurant for the customer they seem to enjoy that and I mention casual that I'm from the area and and only live rt down the road shout out from little Rhode island

Great tips Jake. Im sitting at a 4.82 with 700 deliveries and your tips are all spot on. USE YOUR BAG!!!! i have a pizza bag now and catering bags to keep the food in, makes all the difference. and yes BRING IT TO THEIR DOOR!! it is actually faster for you then waiting for them 95% of the time.

@jasonlisonbee

4 жыл бұрын

I often have a hard time with the "bring it to their door" part. So many come out before I leave the car because DD texts them when I arrive, and lets them track the driver after (s)he marks their order as picked up.

@wueskew169

Жыл бұрын

As you know, we're required to provide the customer and Doordash with a photo for contactless deliveries. Photograph the customer's food sitting in or just next to your insulated bag. It reinforces that you did everything in your power to keep the customer's food fresh.

Thank You!! So much for your tips

Man, this guy hit the nail on the head 5:20 I made a big mistake tonight, long delivery drive my 5.0 customer rating dropped to a 3.7 in two bad deliverys then again I only have 24 deliverys total. I can still fix it hopefully 🙏 lol no more out of the way deliverys for me. Doesn't make sense money wise either.

Mr Gig Coach, Jake. Thank you so much!

I don't do any of these things and I got a 4.86 rating. Gonna try some of these things and see if it goes higher

I just make sure I have the drinks, use my bag and avoid fast food and if a customer has special requests, I reject those My ratings have increased doing this, I was getting most bad ratings from fast food places because customers are low lifes.. So I stopped doing fast food unless it's $20

@GN-hr4ow

4 жыл бұрын

I don't think that's fair to say because everybody's individual just because somebody orders fast food doesn't mean they're a low life. I've worked fast food for most of my life yes it was a manager but I had so many people always judge me my telling me I'm not educated or I'm stupid even though I did go to college and have associates degree. Working at McDonald's making six figures isn't too bad for somebody who's a lowlife. I did watch the fast food orders in my ratings at 4.8 maybe it's cuz I work fast food and I know the ins-and-outs so I always get the orders right. Treat everybody individually not people as a group and maybe things would be different

the truth is that 99% of customers don't even leave feedback, which means they are happy. You really only get negative. That's from my experience. I have delivered at least 50 in the last weeks and saw ONE positive rating and two negatives, even though 99% of them were totally happy.

Yep, I use my bag for psychological reasons as well. Maybe I need to try this text thing. Though I think I need a pre-filled text that I can send somewhat generically for time concerns. Thanks for the tips son.

Thank you for this video I want to chime in on the hot bag a two pack on Amazon very cheap it’s also a tax write off and it just makes you look so much more professional. I can’t tell you how many times I get compliments on bringing them into the merchant and to the customer.

@dennisgraham9444

4 жыл бұрын

Absolutely! I have a bag for every situation. Having people's food / drink riding open in ur car is awful.

I went from 3.00 rating to 3.40 rating in one day with sending nice texts msgs. It helps a lot.

I send the following text: 'Hi...At Chili's waiting for your order and I will let you know when I have it.' Most customers appreciate this. If I know it's a long wait, I'll add 'Est prep time 15 mins'. Then after I get the food, I'll give them a 'OMW😊'. As long as I don't have any issues with directions, I have no problems with "I'm in a contest and would appreciate a five star rating." I'm at 4.79

I wish they let you tip after deliveries, i just had a really great dasher who deserves to be put on like a "great dasher list" so i can find more like him. Id pay more for it because theres nothing like having a great dasher than a new 1 who thinks its okay to open sealed bags and not tell you about it. I thought id never see the day. Also love the advice, i love using door dash and wanted to make sure my dashers are getting appreciated and treated fairly *Edit* just found out i can add additional tip through the app by contancting support, it was very quick, so if anyabody wants to add tips for great dashers here you go! Much love great dashers too!!! You make the quality life much more lovely to live 💙💙💙

Love the completion rating, Jake! Keep up the great work! (Mine is 73) Edit: yes, I know you can get deactivated below 70%

Excellent tips!

Love this guy he real with it

@GigCoachJake

2 жыл бұрын

That's the only way to be! Thanks!!

At first, I didn't really believe texting could make that big of a difference, but within only 2 days of sending texts for every single delivery... My rating went from 4.6something and "medium" (or yellow) to 4.78 and "high" (green). It definitely works asking for a rating. I'll continue doing this as it seems people really love it Thanks for the tip

@MrLilC0OL

3 жыл бұрын

Are you asking about 5 stars rating? How is your text composed?

@derpiasta

3 жыл бұрын

@@MrLilC0OL I don't ask for a 5 star rating. I just ask them to "rate my service in the app" Most of my texts are taken from the DoorDash support forums. They have templates there that you can look at.

I treat everyone the same. Yet rating latley keeps going down.. pretty crappy. I love doing door dash. But just like every job. I'm starting to feel pretty expendable

I appreciate you because you keep it real. You said stop the negative talk....I totally agree with you on that. If I was a new dasher, I would probably give up after listening to some of these folks on KZread, the ones who never has anything positive to say, but they continue to work on varies food delivery platform. There are only a few of you guys who talk about the good and the bad. Thank you!

@GigCoachJake

4 жыл бұрын

Thank you!! 🤗

@blondiemonique1932

4 жыл бұрын

@@GigCoachJake You are welcome!

I send a text after every delivery & stay consistent around 4.86 rating even if I get a bad review for any reason. It works, most people don't think about it & that just puts it in their head & they are happy to do it. I'll request the restaurant to review the order, but I personally do not check orders because in my state food handlers permits are a requirement & I don't have one to deliver food. I'll do a count the best I can but I never open containers to look in.

Great Tips, I'll use them. I have to know if I should take off my helmet from riding, so they can see my face. Sometimes people get concerned cause there's someone at their door with a helmet on, some are not use to people with motorcycles.

I'm just starting doordash and I'm so glad I found your videos ^-^ definitely taking your helpful tips to get my rating on top

Hell yeh man! I was thinking about that extra crap. Thats why taco bell, is almost blacklist for me around here. 95% of those orders here have 1000 removal options and extra this and that. EDIT: I take hits everytime from them. I cant unroll your burrito to check it!!!

I don't take my bag into the restaurant, but I do put the food into the bag when I get to my car. And then, carry that up to the customer.

Awesome video 👍🏻

Very good tips Jake! I wonder how anyone could keep a 4.70 or higher if they never use a bag. I don't think any of the other tips can make up for the people that will slam you for cold food.

@casinoboy8871

Жыл бұрын

I have a 4.91 star rating with 1160 delivery’s

Wow 71%ar omg lol I never knew ot was that lenient thus autoplayed shoutout to you Mr og

I typically find that customers appreciate when I let them know there's a delay at the restaurant. Waits are usually 5 mins at the most at most places.

Thanks a lot

Check, check, check! Such great advice.

I send two text messages to customers. The first one when I am at the restaurant, and on my way to delivery location. How long does it take to do it? I am surprised how some drivers in a few KZread channels advised drivers not to do it!. Yes I am an independent contractor, but at the same time customer service is a plus for more 💲💲💲. Thanks for all you do for us!!

@kimberlywalker1015

4 жыл бұрын

Jake...thank you so much for your video...you shared your customer rating in the beginning.....would you mind sharing how long it took to get that number up again? Also, what is general rule of thumb on mileage of the restaurant itself...such as Chili's....Chinese restaurant ect...or what is your rule of thumb on combined mileage of restaurant and customer?.. Do you ever call ahead to the restaurant to have them wait before starting that order? Thanks so much.

These are all common sense things and it's amazing to me that you have to explain it to some people. Crazy people wondering why they got rated poorly when they showed up, half the order was missing, it was cold because they didn't use their bag, and they're rude. I hear from customers all the time about how piss-poor the other drivers are and it actually makes me feel better because I know that person appreciates decent service when they get it. They may not know what decent service w/delivery is until they actually get it. Anyway. Crazy times. Crazy people. Use your noggin people.

I clearly try to throw the restaurant under the bus and let the customer know it's not me, it's them. Most of the time they understand it's the restaurant. I believe fr their past experience with the restaurant and the reputation.

that's why I always drive with the heater on and windows up, even if it is more than a 100 degrees outside, it is all about keeping the food hot.

Those special requests are a killer and I miss them a lot! Doh!

I have a question so some restaurants like McDonald’s & Burger King in my location they seal up the bag to insure the dasher not to interfere w it & they do have the receipt out to display it for the dasher. You check the accuracy on the receipt & on your door dash app. So let’s say it’s 100% accurate right? What if you successfully delivered it & the customer receives it. Once you leave they open the bag & find something missing? What do you do then??? If you’re not allowed to open the bag & you check the receipt & done all in your part.

Awesome video and explanations on every scenario. Thank you for your videos Gig Coach Jake! Looking forward to your next videos. 😊🙏🏽

Thank you for making this video. I have 28 deliveries and it’s my second week. I have poor rating of 3. I hope i still have the chance to reach the passing rate before i get to my 50th delivery.

@richardcrisologo1756

4 жыл бұрын

I will subscribe to your channel! 👍

@richardcrisologo1756

4 жыл бұрын

What’s the best navigation for door dash

@GigCoachJake

4 жыл бұрын

It’s a matter of preference really. I prefer google maps.

Using the bag slows me down so much I’m fast enough to not even worry bout it

@GigCoachJake

Жыл бұрын

I always use them, but I don’t carry one into the store anymore. It’s more convenient to do at my car and it doesn’t slow you down like having to wait on orders does 🤷‍♂️🤣 In other words, these companies and slow merchants cost us a lot of time and money no matter how efficient we try to be.

We've got a big market here in the metro detroit area. HOWEVER , trying to deal with all the construction zones is really putting a cramp on delivery times not to mention the congestion of traffic. I decided to get a regular part time job and it seems like I'm making out better . Considering less wear and tear of my car and miles. Not to mention dealing with making your own Tax deductions that way you dont get in a bind. Has been kinda nice. I find it hard to really make out in the end through these Apps. However your right about multiple apps running simultaneously. I had my gf run her app and it seems that we both make it work . But Damn..... we really run through alot of fuel. It seems like people who run these apps. In a area where most trips are no more than 5 miles Seem to make out better. Unlike here it's just so damn busy it's hard to squeeze in more than 6 runs in a few hours because of the congestion with construction.

Dooredash disliked because you giving game

@JonLondon210

3 жыл бұрын

lol

I have to be honest all of these sounded great been doing them for two days strait .. all of a sudden from Friday to today I went from a 4.64 to a 4.55 not sure what’s going on with the ratings Maybe there having issues again... anyways much respect anyways!

@ricque2331

4 жыл бұрын

I've had 3-5 customers in a row send me texts confirming that I was going to get a 5star because they liked my service, my ratings then dropped from a 4.65 to 4.62, I gave up after that

What are your thoughts on merchants who try to get you to confirm pickup before they'll hand you the order? I'm just curious. I won't confirm until I have it, and if they still refuse, I contact support and get my half pay.

We can not check the food bc of covid i think its not fair that the merchant issues go on our rating as well. The customers should be able go select what happened due to a low rating. And if they select missing items that should be on the restaurant not the dasher. We can not open anything due to covid. Plz update this

Great video as always Jake. Thanks for the helpful information. I try to text every customer when I'm enroute and most are appreciative. I sometimes use a little humor too. Customers will ask, "Are you Rich?" and my response with a smile back is, " In name only". I usually get a chuckle every time.

Nice information

@GigCoachJake

2 жыл бұрын

Thanks for the feedback, hope it helps!

I have had a few orders that I couldn't deliver because bad address and or bad contract information and received a bad rating because of that and then tried to contact DoorDash about the rating and they say they can't do anything about it???? Is this true or has anyone had any luck getting a bad rating removed if so how did you get them to remove the bad rating? Any suggestions would be greatly appreciated.

Great suggestions! I am a top Dasher in my area, was invited to be a Drive (catering orders) driver etc. My rating was like 4.87 and then in one day went to a 4.56. I have over 1400 deliveries. Called customer service about it and they sent an email saying there was "technical problem" they were having. Like are we going to get our ratings back up to where they were????

@Leetjean

4 жыл бұрын

Amy Shelden Right mine did the same thing, I went from a 4.81 to a 4.6 in a matter of hrs!! Just craziness and it’s still going down

@SeanyBravoLofi

4 жыл бұрын

Hey I have some question about being a top dasher I just started couple weeks ago and have about 200 deliveries and a 4.96 rating

Jake can you talk about why they lower the delivery time when you get a stacked order? I’ve had 3 orders at once and they delivery time was exactly the same on two of them how could I be at two places at once

@GN-hr4ow

4 жыл бұрын

Honestly how many times does that happen cuz I take stacked orders all the time and the time has always changed. When I say changed I mean increased!! Just wondering is this something that happens periodically or just once?

I use the bag all the time but what I don't like is if you zip it closed with hot food inside the inside of the bag and it's contents get very wet from condensation.

I have 2 customer rating throughout my first 26 deliveries, what should i do? Please help! Thank you

Check this out. My customer rating at around 500 deliveries was 4.82. I am now at 625 and it’s still the same. Never went to 4.81 or 4.83. Never changed. How is that even possible? Rating system is flawed for sure. Last 100 deliveries with past deliveries falling off and nothing changes? Even if nobody gave me a rating at all in the last 150 deliveries, , it would change a little

I started researching what was the right way to dash.. and let me tell ya..In Texas people hate texts. And I need not to take double orders...The customer is watching and asking why your stoping a block away🤣🤣🤣🤦🤓or a mile away..my rating went from a 3.0 to a 4.48..best thing to do is order rating cards and mints 🤣🤣🤣🤣

I’ll use the bag

@GigCoachJake

2 жыл бұрын

I stopped bringing them into the merchant on most occasions, because I was always guessing which bag or how many to bring in and trying to find a place to place them all in the bags. Now I just throw them in whichever bags make the most sense, when I get out to the car. Unless it’s a huge order that will require my catering bag.

I never has the support wipe out an unfair ding a good percent of the lateness comes from the restaurants for not having the food done on time when will the restaurants step up to the plate and say it was there fault? As I said before I served over 1800 and I am to believe that no one rated me only the people that are pissed off with me as it mostly goes down not up if this is so why am I not deactivated? I feel dd is holding me back from being a top dasher u can see my ratings in the other message let me know what u think

When you say be more selective are you saying its ok to decline orders?

ONE: You aren't gi9ven the customer address until after you pick up the delivery so how can you be choosy about that until you don't know at the start of the delivery?

@mckennamirra4392

3 жыл бұрын

It shows your pick up point and your drop off location on the map when the order pops up

I have been top dasher every month for the past 6 months in a row

@GigCoachJake

2 жыл бұрын

That's unfortunate. You're costing yourself money and being tricked by DoorDash.

Hey Jake.what do you think of asking the customer for 5 star rating via text after we deliver the food.will that be a good approach? Please let me know

@GigCoachJake

4 жыл бұрын

Yep, drivers from Rideshare on to food delivery have been doing that for years. I leave out specifics, but that’s just me. Definitely try it out and see what kind of results you get.

@jasonlisonbee

4 жыл бұрын

For a little while my rating was going up after I started doing that. Now it seems stuck at 4.49. Was there for 3-4 days straight.

90% of my orders are leave at door so I don’t bring the bag but when I meet the customer I always bring the bag.

@wueskew169

Жыл бұрын

Keep in mind, however, that your customer may not know that you had their food in your bag in the car. All they'll know is that you didn't have their food in a bag when you delivered it to their door. I always carry the food in my bag to the customer's door.

It's pretty simple. Good timely service gives you good ratings. I'm a dasher myself. Ordered BJs spaghetti n meatballs as well as pazookie. No utensils or napkins. Seriously its simple give the same service you expect when you are buying.

@GN-hr4ow

4 жыл бұрын

Unfortunately do you know how hard it is for people to do that. I'm 34 and I've been working customer service since I've been 16. I always got promoted quickly wherever I works because I'm doing Simple Things. For some reason people don't like to treat others as they like to be treated that's a lost trait. There's other KZreadrs who make videos who f****** b**** and complain that they have to drop the food off to the actual door. I always see lots of comments the app same please deliver to the door. I thought that's what we were supposed to do but unfortunately there's too many people who just want to sit in their car go through the drive-thru not get out and if they have to they'll just get their child to do the work for them

I have done it for several weeks and I have only went up .04 so I’m starting to not want to do it.

I can't wrap my mind around orders that have really far drives in the drop off, especially from chains. Why does doordash send you offers that can be as high as 16 miles from restaurant to client? Of course I decline that, but why does it happen in the first place

How do u check the orders when they are already sealed up?

@GigCoachJake

2 жыл бұрын

It's pretty tough to nowadays. I do the best I can by making sure enough items are in the sealed bag, but some places make it impossible.

Gig coach ..i hope these dashers no you are #1.. These gig economy apps are agodsend to the people who use them. And you know this .So You help to keep this shit simple while keeping us paid what we deserve

Most people give bad rating are the one don’t tip or want free food

I have learned to stay away from the poor side of town and that has helped my customer rating! Poor people are less educated and will bitch it they have a sauce packet missing on a sealed order we aren’t even aloud to open! I know cause I’m in a rural area I can basically tell when they have down voted me!

@AM-kx6fo

2 жыл бұрын

Truth!!!