If you're unable to access this screen be sure to attempt it after unplugging your xbox, and power brick (if you're on the OG X1) for around 30 seconds. Then try it. If it still doesn't work, you should hit up Xbox Support as you may need a repair/replacement

My stupid little brother intentionally: Changed the language to Arabic, flip the text backwards, and de-updated it. He's never touching it again. Thank you so much for this.

Who else has done this 50 times, but still goes back to this video for clarification?

My Xbox will NOT show the factory reset screen. It won’t even do the second ding. Just turns on an black screen

I want to be like you when I grow up, saving people's lives on a daily basis <3

This was exactly what I was looking for. Tried calling Microsoft and they just gave me the run-a-round.

straight to the point, no lengthy intro or banter just the exact process i appreciate you and your content

Does this work when you have a black screen ?

I unfortunately have to re-watch this video frequently because my Xbox will often stop working (every month or so). At least once it is reset it works properly for awhile.

Mines refusing to get to the troubleshooting screen. I’ve tried all kinds of methods and button combos but nothing’s showing up. I’m about to give up.

I've watched about 8 stupid videos on how to do this that don't actually show how to get to the reset screen. Yours is the first to actually show how to do it (instead of just "push buttons and a screen should come up" junk).

Thank you so much for these straight forward visual instructions. I unplugged my son's Xbox 2 days ago and since then have had the dreaded green screen of death. School hols ATM too 😭. I've not slept well, worrying I'd lost years of data. This worked instantly. We did factory reset but kept apps and games. So relieved. Just make sure you know your passwords and email(s) linked to Xbox account (s) prior to factory reset. Thank you again for help and simple straight to the point vid.👍👍👍👍👍

You saved my XBOX! Thanks mate. That factory reset was the padels that brought back my xbox from flat lining

This was the only guide I could find that actually helped. So grateful I found it because I was so frustrated. Thank you.

I could not have survived the lockdown without this video. My heart felt thanks to you.

Appreciate the simple but very informative video. Found instructions in several places stating to hold sync button & eject while tapping the off/on button. But this is the first someone had actually said (or shown) to do this with console off. Thnx again

I WAS WITHOUT MY XBOX FOR YEARS. Called customer service, tried literally everything. I finally found this video (the only one that actually worked) and I just fixed it! Thank you so much!

You are the man!!!! This helped out completely. I got the Black screen of death and thought this is the end. Your video saved a deployed soldier (gamer) overseas. Thank you so much!

Bruh you're a lifesaver! Thanks dude <3

This is the only video about this that actually works, good man!