Why do I need an HP account just to do a simple scan?! Just another way for a big corporation to harvest personal data... thanks HP

@HPSupport

11 ай бұрын

Hi Ali, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as you need an account for scanning. I will do my best to assist you. If you are setting up HP Smart for the first time, you must create or sign in to an HP account. If you update to the latest version, you do not have to create or sign in to an HP account except in these cases: You install an HP+ printer. You install HP Smart on a new device, or you remove and reinstall the app. Binu-HP Social Media Tech Support

@donnapauley8183

Ай бұрын

I am right there with you. I am so frustrated with having to have a freaking degree just to scan some photos onto my computer. Why? Why? does it have to be difficult. It is none of your dang business who I am, where I am....... I am furious!!!!!

This is hopelessly complicated. All I want to do is be able to scan by touching the scan button on my printer. When I do that I get an error message that says I have to set it up on my computer. To get the instructions I have to scroll down on the printer and laboriously copy with pencil and paper the instructions. Why can't you make the instructions easily available online? Instead of making me take HOURS trying to get someone from support to answer my questions. This is unacceptable.

@HPSupport

Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in scanning from your printer. I will do my best to assist you. Please refer this document to know about scanning from your printer: bit.ly/3rEw6mv Binu_HP Social Media Tech Support

@thisperson3569

Жыл бұрын

​@@HPSupport "Create an account to scan with your local printer you own". You are a joke company.

@HPSupport

Жыл бұрын

If you are setting up HP Smart for the first time, you must create or sign in to an HP account. If you update to the latest version, you do not have to create or sign in to an HP account except in these cases: You install an HP+ printer. You install HP Smart on a new device, or you remove and reinstall the app. Binu_HP Social Media Tech Support

Adding more steps to a simple process gee thanks

@HPSupport

Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about scanning from your printer. I will do my best to assist you. Please refer this document to know about scanning: bit.ly/3rEw6mv Binu_HP Social Media Tech Support

@emilyfarmer4553

10 ай бұрын

Typical HP. Ugh.

The most important part is missing, which is the biggest weakness of HP, namely is the connecting to HP printer through a WiFi. That is always way and still a nightmare on MacOs.

@HPSupport

11 ай бұрын

Hi Eduard, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer on Mac. I will do my best to assist you. May I know the printer you are using? Please let us know. Binu-HP Social Media Tech Support

Can i print booklet on the hp smart tank 725 using the hp smart app from my iPhone ?

@HPSupport

Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about printing booklet on your printer. I will do my best to assist you. Please refer this video to know about printing booklet: kzread.info/dash/bejne/oax-uMGgnsfaedI.html Binu_HP Social Media Tech Support

Latest software update from HP (August 2023) got rid of "scan" tile in HP app for Mac. Replaced with something called "Printer Scan." When you click Printer Scan you get a different dialog, which doesn't seem to support document feeder. Scanning with document feeder was fine before this "improvement."

@HPSupport

10 ай бұрын

Hi Stephen, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning. I will do my best to assist you. Please refer this document to know about scanning from your printer: bit.ly/3rEw6mv Binu-HP Social Media Tech Support

@taiwoademola634

9 ай бұрын

This is not helpful scanning now with an mac is so temperamental scanning should not be this hard, and under the sale of goods act it is stopping the product from being fit for purpose. You need to change this product or send me a printer that works with this new update. I will be making a report of this as this has cost me 3 hours of my day and had to result in using my phone.@@HPSupport

I agree, this is hopelessly complicted. My exact feeling.

@HPSupport

Жыл бұрын

Hi John, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning from your printer. I will do my best to assist you. Set up scan jobs from the printer or use your device camera to capture documents and photos as mentioned here: bit.ly/3AGd5Xd Binu_HP Social Media Tech Support

@JohnChinn-ip8qk

Жыл бұрын

@@HPSupport Contacted HP, and they did an excellent job of helping me. Should have called them earlier. Contact was made quickly. Help was excellent and right to the point. HP support is great.

@HPSupport

Жыл бұрын

We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@debraflick2177

6 ай бұрын

How do we contact HP? Same issue as everyone else - cannot scan from HP to Macbook Pro - Salesperson said it would work HP printer literally says"This feature is not available for MacOS. @@HPSupport

The process is actually easy but the complication starts with the need to download and wait for app and subsequent twiddling. The explanation is badly framed and worded. The HP website is even more convoluted to the point where one would just give up.

@HPSupport

Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help with scanning on your printer. I will do my best to assist you. Please refer this document to know about scanning from your printer: bit.ly/3rEw6mv Binu_HP Social Media Tech Support

Wasn't there a separate app for scanning? I don't find this in the App Store anymore :( That was easier.

@HPSupport

9 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in scanning from your printer. I will do my best to assist you. Please refer this document to know about scanning from your printer: bit.ly/3rEw6mv Binu-HP Social Media Tech Support

In my version that I downloaded from the Mac store it is not the same, it has much fewer options, and it does not have the save button, only the share button

@HPSupport

11 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up scan to network folder. I will do my best to assist you. Please refer to the Instructions mentioned under this document to fix the issue: bit.ly/2GZO798 Binu-HP Social Media Tech Support

@user-rx6vi7js9f

11 ай бұрын

@@HPSupport no, I want to be able to choose a local folder on my Mac to download that scanned document as it existed in previous versions.

@HPSupport

11 ай бұрын

Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3rEw6mv Binu-HP Social Media Tech Support

@user-rx6vi7js9f

11 ай бұрын

@@HPSupport the version that is on the web is for Windows that works well, the Mac version has a different interface and fewer options, there is only one button to put save and share

@HPSupport

11 ай бұрын

Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3K8ftuR Binu-HP Social Media Tech Support

Why giving a simple USB connection system when you can overly complexify a simple process, smh...

And now you've "updated" this process so that my only choice is to save to something called the "HP Cloud." I'm throwing this printer in the garbage.

@HPSupport

9 ай бұрын

Hi Emily, thanks for contacting HP Global Social Media Support! I understand that you need help in scanning from your printer. I will do my best to assist you. Please refer this document to know about scanning from your printer: bit.ly/3rEw6mv Binu-HP Social Media Tech Support

"sign in to scan" has to be the biggest scam HP needs to go bankrupt

@HPSupport

7 ай бұрын

Hi Seth, thanks for contacting HP Global Social Media Support! I understand that you are not happy with your printer as you need to create an account for scanning. I will do my best to assist you. Yes, you are correct: To use the HP Smart application - at this time and for several versions since late 2020 - you must sign into the application using your HP Account. HP Smart is not mandatory software. There are other options - each one provides a scan service that does not require that you sign in. If you are using a computer, install your printer's Full Feature Software (full driver) using the Easy Start wrapper. After the software is installed, the full driver (printer software) includes HP Scan. You can also use below applications: 1) HP Scan and Capture: Microsoft Store (formally Windows Store) - Requires Windows 8 or higher Download-Save-Install HP Scan and Capture HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications. * NOTE: The correct HP drivers for your scanner must be installed from HP's Support Website. 2) Windows Scan - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher “Get” the application from the Store > Windows Scan 3) Paint (mspaint) Open Paint Expand the “white background” area to a size to accommodate your data. If unknown, try 1300x1300 File > Select “From Scanner or Camera” Select your printer > Follow the prompts to scan and then save your item Binu-HP Social Media Tech Support

It does not work with HP flatbed scanners

@HPSupport

11 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. May I know the printer you are using? Please let us know. Binu-HP Social Media Tech Support

@m.l8698

11 ай бұрын

@@HPSupport Please stop using those dummy AI chatbots, they are not useful at all.

Years ago I purchase a simple printer/scanner from HP and it was great. sadly, it died of old age, so I purchased a 6000e. I have grown to detest this machine. Nothing on it is logical or easy. The directions in this "help" video are unduly complicated. The printer consumes ink at a ridiculous rate. I am buying myself an Epson for Christmas.

@HPSupport

6 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are finding it hard to use your HP ENVY 6000e All-In-One Printer. I will do my best to assist you. Please find all documents regarding using your printer here: hp.care/3TtPvY8 Regards, HP Support

Not much help when your system will not work with the App.

@HPSupport

11 ай бұрын

Hi Brian, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu_HP Social Media Tech Support

🤣🤣😂😂😂😂😛😛🤣

I DON'T WANT TO SIGN UP FOR A HP ACCOUNT TO SIMPLY "SCAN" TO MY F*CKING COMPUTER.😡

@HPSupport

5 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as you need to create an account for scanning. I will do my best to assist you. Yes, you are correct: To use the HP Smart application - at this time and for several versions since late 2020 - you must sign into the application using your HP Account. HP Smart is not mandatory software. There are other options - each one provides a scan service that does not require that you sign in. If you are using a computer, install your printer's Full Feature Software (full driver) using the Easy Start wrapper. After the software is installed, the full driver (printer software) includes HP Scan. You can also use below applications: 1) HP Scan and Capture: Microsoft Store (formally Windows Store) - Requires Windows 8 or higher Download-Save-Install HP Scan and Capture HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications. * NOTE: The correct HP drivers for your scanner must be installed from HP's Support Website. 2) Windows Scan - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher “Get” the application from the Store > Windows Scan 3) Paint (mspaint) Open Paint Expand the “white background” area to a size to accommodate your data. If unknown, try 1300x1300 File > Select “From Scanner or Camera” Select your printer > Follow the prompts to scan and then save your item Regards, HP Support

Why in the HELL can't I just scan to computer??? Why must it be initiated from the Mac first?!?!?!? If one is on Winblows, the webscan is enabled!!!! But on Macs?? Oh no... you give us the finger... "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer." I AM THE PERSON WHO SET UP THE PRINTER!!!! Scanning was not at all was messed with upon setup.

@HPSupport

3 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in scanning from your printer. I will do my best to assist you. Please refer this document to know about scanning from your printer: splr.io/6053csSpU Regards, HP Support

This is of no help at all.

@HPSupport

11 ай бұрын

Hi Anwarah, thanks for contacting HP Global Social Media Support! I understand that you need help in scanning from your printer. I will do my best to assist you. Set up scan jobs from the printer or use your device camera to capture documents and photos as mentioned here: bit.ly/3rEw6mv Binu-HP Social Media Tech Support

I can't even get my HP Scanner to be noticed by my Mac to be able to scan. So frustrating! It makes me so upset when companies won't help you figure out how to use their products and inevitably lead to more technological waste in the world. So unnecessary. Do better, HP!

@HPSupport

4 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. May I know the printer you are using? Are you receiving any error messages? Please let us know! Regards, HP Support

crappy printers.

@HPSupport

5 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Regards, HP Support

What happened to push the scan button and go??? Why are you making this so difficult. I am ready to throw this printer in the garbage!

@HPSupport

Ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support