Hi. I have an HP Officejet Pro 9025e which is a model that has a document feeder that is capable of automatically scanning both sides of a document without having to refeed the pages manually whereas the one you are showing in the video is an 8030 series which may not have an auto-duplex ADF. My computer is currently running on Windows 10 and the HP Smart app does have the option on Windows 10 for auto duplex scanning without having to manually turn the pages over. However, I read a comment on an HP support that when they upgraded from Windows 10 to Windows 11, that the "2-sided" button on the hp scan feature was no longer there in the HP Smart App for Windows 11. Please tell me that HP did not intend to remove "2-sided" button in the HP Smart app for Windows 11. Also, I read other comments where you sent them a link with information documents on how to scan using the Smart App and I didn't find those sources helpful at all. Thanks!

@HPSupport

6 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in printing both sides of paper. I will do my best to assist you. Please refer this document to know about printing both sides of paper: hp.care/3S1MmMN Regards, HP Support

@antonbelzer5847

6 ай бұрын

Hi. Thanks for the reply. My printer has no issues printing on both sides. My concern is with scanning. As I mentioned, the model that I have (HP OfficeJet Pro 9025e) is capable of automatically scanning both sides of a page without having to manually flip it over. However, I know that while a computer running on Windows 10 supports the fully automatic double-sided scanning option using the HP Smart Application with a compatible printer like mine, some devices, such as smartphones and tablets don't support that option. My only question for right now is, if the HP Smart app for Windows 11 supports the fully automatic scanning option for a compatible printer or if I have to flip the original documents over manually on Windows 11. Thanks!

@antonbelzer5847

6 ай бұрын

Hi again, I just called HP and my questions were finally answered. They told me that the auto 2-sided button on the HP Smart app was intended to work with Windows 11, so it might be an issue with Windows 11 itself. Windows 11 did say they are fully addressing some issues with the new system and working on them.

Hello HP Support, I downloaded this program onto my Mac and used it to scan some documents and photos and it worked great. Now however when I want to print just any old document and want it in black and white only, that preference has disappeared and I cannot find how to get it back. The printer works fine and tests fine, but no option available for just black and white. I did look on your website for help and could not find a solution. I am not a business owner so I don’t find a way to get personal help like I did back when I purchased the laser printer.

@HPSupport

10 ай бұрын

Hi Leanne, thanks for contacting HP Global Social Media Support! I understand that you need to know about printing only black and white. I will do my best to assist you. Please refer this document to know about printing in only black: bit.ly/3mJvsmP Binu-HP Social Media Tech Support

@Learnert

10 ай бұрын

Hello Support @@HPSupport the problem is that I do not get the option like what is showing on your link. I see first line: Printer. HP LaerJet 200 color MFp etc. Second line Presets: Default Settings.. Third Line Copies, 4th line pages. then Paper size, Then orientation the pages per sheet then layout direction then Border the Two-sided which is greyed out with no option to use. I would like to send you a screen shot if that would help but I cannot get one to attach this note. I have tried sending an email to @HPSupport which does show the screen shot of what I get.

@HPSupport

10 ай бұрын

Thanks for getting back to us, In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3PIDR9I Akhil_HP Social Media Tech Support

@Learnert

10 ай бұрын

When I go to the website I cannot find a way to have aa chat or talk to the customer care team. I have logged into the site. Please help me with more instruction

I purchased this device and am trying to using it. What an overall drama to even get it working. The software in this video differs considerably from the software I have on my screen. I would like to scan multiple pages. According to your video, this has to be done one page at a time. Why does this machine have an automatic paper feed if scanning cannot be done automatically? I often have stacks of paper to scan and I don't feel like doing this one sheet at a time. Does the automatic paper feed also work on the scanner?

@HPSupport

6 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support

@Ramon73

6 ай бұрын

@@HPSupport Thank you for your response. I have an HP Color LaserJet Pro MFP 4302dw

When I try to scan, the source (scanner glass) is grey and I can't change it. When I click on scan, it doesnt work and I receive a message saying theres a problem with the scanner. Please help.

@HPSupport

9 ай бұрын

Hi Arly, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3JhOESd Binu-HP Social Media Tech Support

is the scan feature unavailable for HP Smart Tank 520? I keep getting "Couldn't Connect to Scanner"

@HPSupport

Ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052YCXNG Regards, HP Support

how can I scan my documents if the hp scan and capture is no longer available in microsoft store? also, everytime I try to scan it says Scan canceled. Scanning was canceled from the scanner.

@HPSupport

Ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Regards, HP Support

How to fix broken hinge problem

@HPSupport

10 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as the hinges are broken. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3Eteqm5 Binu-HP Social Media Tech Support

it says that my printer is not supported even though ive scanned stuff with it previously

@HPSupport

8 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in scanning from your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Binu-HP Social Media Tech Support

@buttonzesbestia

8 ай бұрын

@@HPSupport it's the 2700 series I have iPad with HP Smart wpp

@HPSupport

8 ай бұрын

Thanks for getting back to us, To copy from an Android or iOS device 1. Open the HP Smart app. 2. Tap the Plus icon if you need to change to a different printer, or add a new printer. 3. Tap Copy. The built-in camera will open. 4. Put a document or photo in front of the camera, select a size option to help identifying the size of the original, and then tap the round button at the bottom of the screen to take a picture. TIP: For the best result, adjust the camera position to place the original within the provided frame on the preview screen. 5. Set the number of copies or make other adjustments if necessary: ● Tap the Add Pages icon to add more documents or photos. ● Tap the Delete icon to remove documents or photos. ● Tap Resize to adjust how to fill the original to the paper. 6. Tap Start Black or Start Color to make a copy. To scan from an Android or iOS device 1. Open the HP Smart app. 2. Tap the Plus icon if you need to change to a different printer, or add a new printer. 3. Select a scan option, and then tap Camera. The built-in camera will open. Scan your photo or document using the camera. 4. When you have finished adjusting the scanned document or photo, save, share, or print it Please try updating the printer firmware and make sure it's on the latest version. Akhil_HP Social Media Tech Support

Non ho alcun problema con la stampante. E' lo scanner HP che non viene rilevato. Volete indicarmi che fare ?

@HPSupport

Ай бұрын

Salve, grazie per aver contattato l'assistenza globale HP sui social media! Capisco che stai riscontrando un problema con la tua stampante in quanto non esegue la scansione. Farò del mio meglio per aiutarvi. - Posso conoscere il numero di modello della vostra stampante? - Posso sapere a quale dispositivo è stata collegata la stampante? (Ad esempio: desktop, notebook, iPhone, iPad, telefono Android ecc?) - Se collegato al computer, posso conoscere il sistema operativo installato su di esso? - Ricevi un messaggio di errore? Fatecelo sapere! Saluti Supporto HP

I can't scan a document unless I create an account? I hope I'm misunderstanding this because if not that is ridiculous.

@HPSupport

5 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are not happy with your printer as you need to create an account for scanning. I will do my best to assist you. Yes, you are correct: To use the HP Smart application - at this time and for several versions since late 2020 - you must sign into the application using your HP Account. HP Smart is not mandatory software. There are other options - each one provides a scan service that does not require that you sign in. If you are using a computer, install your printer's Full Feature Software (full driver) using the Easy Start wrapper. After the software is installed, the full driver (printer software) includes HP Scan. You can also use below applications: 1) HP Scan and Capture: Microsoft Store (formally Windows Store) - Requires Windows 8 or higher Download-Save-Install HP Scan and Capture HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications. * NOTE: The correct HP drivers for your scanner must be installed from HP's Support Website. 2) Windows Scan - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher “Get” the application from the Store > Windows Scan 3) Paint (mspaint) Open Paint Expand the “white background” area to a size to accommodate your data. If unknown, try 1300x1300 File > Select “From Scanner or Camera” Select your printer > Follow the prompts to scan and then save your item Regards, HP Support

It is a shame that you need to re-order the pages. This is not that easy when you are doing large documents. USed to be able to do it before they upgraded the software and now using HP Smart. It has gone backward.

@HPSupport

7 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in scanning from your printer. I will do my best to assist you. Please refer this document to know about different ways of scanning from your printer: hp.care/484i6rp. Regards, HP Support

This scanning software gets the jobs done, but the editing lacks when it comes to darkening text. This is the first printer I've not been able to darken just the text. When editing, It want's to darken the entire document vs just the text like other printers. HP really dropped the ball on this one.

@HPSupport

2 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in darkening text while scanning. I will do my best to assist you. May I know the printer you are using? Please let us know! Regards, HP Support

Saying "scan unsuccessful" when I click the scan option from my phone.😢

@HPSupport

4 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? Please let us know! Regards, HP Support

@ChindhanaiChudar

4 ай бұрын

@@HPSupport hp laserjet pro mfp m126nw Connected to an Android phone. Can't scan documents from my printer through 'HP smart' app. It says, "Scan unsuccessful" when I click the option, "scan".

@HPSupport

4 ай бұрын

Thanks for the reply. Update the printer firmware Here are the steps:- Click here: splr.io/6054caPuo Update your phone Android OS. Make sure your device is connected to Wi-Fi. Open Settings. Select About Phone. Tap Check for Updates. If an update is available, an Update button will appear. Tap it. Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it. I hope that helps. Regards, HP Support

For those of you wondering if fully automatic double-sided scanning works on the HP Smart app in Windows 11, after plenty of unsuccessful internet searches, I finally phoned the company itself with my inquiries as I had the same concerns myself and they told me that the fully automatic double-sided scanning using the HP Smart app is designed to be usable for all Windows Computer operating systems, including Windows 11 (meaning the printer will scan both sides simultaneously without the need to manually flip the pages over). I should mention, however, that will only work with an HP printer model that already has an ADF that automatically scans both sides of a page such as the OfficeJet Pro 9025e. The printer in this video appears to be a model with an ADF that is only capable of scanning one-sided. With that said, I did read some posts on the HP website that did say the fully-automatic double-sided scanning feature wasn't available on the HP Smart app on Windows 11. However, I also read that Windows is adressing and fixing some bugs with the Windows 11 operating system, so if you aren't able to use the double-sided scanning feature on Windows 11, it may be an issue with the new Windows OS and not with HP and chances are as the issues are fixed, that option will eventually be available again. Hope that helps.

@HPSupport

6 ай бұрын

Thanks for sharing the information that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

ich verfluche dieses Update, seitdem funktioniert nichts mehr...... wenn man ein funktionierendes Produkt nutzen möchte, empfehle ich Kyocera oder Brother. HP wlll nur noch Daten abgreifen, diese durch die Cloud verarbeiten. Wie heißt es so schön, ist es umsonst, bist du das Produkt. Welcome to HP -->Hard Prank

@HPSupport

3 ай бұрын

Hallo, vielen Dank, dass Sie sich an den HP Global Social Media Support gewandt haben! Ich bin hier, um zu helfen! Was scheint das Problem zu sein? Haben Sie technische Probleme mit Ihrem HP Drucker? Darf ich wissen, welchen Drucker Sie verwenden? Lassen Sie es mich wissen! Grüße HP Support

si richiede l'uso della lingua italiana

@HPSupport

4 ай бұрын

Salve, grazie per aver contattato l'assistenza globale HP sui social media! Sono qui per aiutarti! Quale sembra essere il problema? Stai riscontrando problemi tecnici con la tua stampante HP? Posso sapere la stampante che state utilizzando? Fammi sapere! Saluti Supporto HP

@agostinoinzaina3659

4 ай бұрын

lo scanner non scannerizza i documenti nel senso che non trasmette l'immagine anche se eseguendo normalmente il movimento@@HPSupport

@HPSupport

4 ай бұрын

Posso sapere quale stampante stai utilizzando? Ricevi messaggi di errore? Fammi sapere! Saluti Supporto HP

Don't want to sign-in so don't want HP anymore, at all ever.

@terjeoseberg990

5 ай бұрын

Wouldn’t that be nice?

Printer is working fine...test print. Smart app is acting pretty dumb, to say the least...😥

@HPSupport

9 күн бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the HP smart app. I will do my best to assist you. Please follow the guidelines mentioned under this document to fix the issue: hp.care/6055lRC0c Regards, HP Support

@stevend.harrington5017

2 күн бұрын

@@HPSupport I returned the Device to Walmart and will purchase another that allows for USB cable and wireless.

DO NOT TRY TO SCAN ANYTHING WITH THIS TERRIBLE PRINTER!!! It takes over 60 seconds to scan a single page, and sometimes you have to scan twice. And then you have to scan twice to apply your settings. A 14 page document took nearly an hour to scan.

@HPSupport

25 күн бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with scanning on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6050lDi0Y Regards, HP Support

Useless double side scan if i havemore than 1 page thn i haveto sit near thix box HP8014E NOT ABLE TO DPUBLE SCAN AND HP SUPPORT PEOPLE RECOMMENED THIS STUPID VIDEO, IF I HAVE TO MOVE PAGE THN ITSUSELESSS

@HPSupport

2 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support