I did a Coffee Talk about a month ago on what private service professionals need to do to keep a principal’s secret as a secret. Today I'm going to talk about what the homeowner - the principal, the employer - needs to do so that their secrets aren't divulged to their household staff.
We keep secrets from other people. But if a homeowner is constantly pressing their staff with statements like, “What do you know about this?”, and they're constantly needing to process their words before they say them so that they don't divulge the secret, that can cause within your staff members:
- anxiety,
- depression,
- eating disorders,
- sleeping disorders,
- overspending, and
- all sorts of addictions to cope.
So it's not just a simple thing like, “Hey, I've got a secret. My housekeeper knows it. What's the big deal? She's got a non-disclosure agreement.” That's why we're talking about this - it goes so much deeper than that.
Don't push the boundaries of your housekeeping staff's professionalism to put a secret in their lap.
Realize that they're going to listen. They're going to smile. They’ll say that they're going to hold that secret. And a little part of them is going to die inside knowing now that they are burdened with that information.
Do not take that as loyalty. Take that as fear. And that's not a good situation. Remember, we're here to build long-term, sustainable, win-win relationships.
Some of the framework for this video is based on Michael Slepian's book The Secret Life of Secrets. Learn more about it here: www.amazon.com/Secret-Life-Se...
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