It is possible to care for someone AND maintain professional boundaries and expectations. It is the most respectful way to protect and respect a relationship. Remember, good communication means BOTH parties win and evolve.
In this video, I share and discuss in detail six suggestions for successful boundaries, performance expectations, and accountability with household staff:
1. Build a house management system to outline, assign, and schedule all expectations. Once your 12-month maintenance calendar, household protocol, and mechanical maintenance histories are complete, you’ll have the tools and information for your team's success. If you have staff turnover, this system will provide crucial information to help onboard new staff members.
2. Consult with an HR or family law attorney specializing in household staffing issues. Use them to draft all work documents and employment agreements to outline these relationships, work expectations, and legal compensation to keep your liability low. You’ll also need to address the issue my friend is dealing with: long-term staff absences.
3. Hire an HR outsourcing company to handle employee benefits like long-term disability, retirement benefits, and health insurance as well as payroll. They’ll also provide language to keep compensation legal by paying per state and federal guidelines.
4. Communicate with your staff often. I suggest addressing work schedules, new requests, and changed expectations weekly at a minimum. You’ll also want to include teamwork and training discussions and schedules. You or your house manager must keep a meeting agenda to document these changes.
5. Prepare a staff memorandum of understanding. Beyond the job description and employment agreement, this document outlines your service expectations. When changes occur, edit the document and have all staff sign it to acknowledge their awareness and acceptance.
6. Realize that it may be time to move on when your staff’s abilities no longer meet your personal and property needs. You haven’t agreed to adopt a new family member, so it’s best to nurture these relationships with that in mind. Your staff may feel undue pressure to perform their original responsibilities beyond their current physical capabilities, which can exacerbate an injury. Addressing this concern before it becomes more significant is in everyone’s best interest.
Remember, healthy boundaries on both sides of this relationship are key.
Keeping a friendly relationship with everyone who works in your home is nice, but keeping healthy boundaries about why they’re there is more critical. Your household and family needs change over time, as do your staff’s needs.
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