Have you gotten some weird return reasons?

@LawrenceEspinoza-zr8ts

4 ай бұрын

Just learning this! Thank you for sharing❤

@ScrapIrma

4 ай бұрын

Yes! When I started selling on eBay, I had it set to ‘no returns’. Was selling Blendtec twister jar. It came with a recipe card. Buyer insisted that she was led to believe it was a recipe book, though there’s photos to document it was a card not book. You are right, they forced a return based on ‘product not as described’… used it heavily for 29 days and was all scratched up. It really irritates me because it was first time realization that there are buyers with the sole intention of abusing eBay to use products for free

@MidwestAloha

4 ай бұрын

I got one last week for a vintage rabbit fur coat…defective/it sheds

@JTMayo803

4 ай бұрын

Hey Justin…love your content. Slow sales for the month of February for me as well. I do NOT offer free returns and typically NEVER free shipping. That being said, every return I have is strange, usually a scammer or fraudulent return reason (maybe 1 each month on average). My average price per sale is around $90+…I think paid returns and leaving the shipping responsibility to the buyer keeps customers honest. Just my experience.

@ScrapIrma

4 ай бұрын

@@JTMayo803 that’s exactly my train of thought. If they have to pay for return shipping it creates an additional barrier of effort/expense, and more likely to keep scammers at bay.

“Big hairy meatball…” Now that’s a visual! 😂😂

@kristirose2289

4 ай бұрын

I’m never getting that image out of my head 🤢

@marcyphares2940

4 ай бұрын

So hilarious...Yuck!

@jamieomahen2656

4 ай бұрын

That WAS 😂.

@Media_Madman

4 ай бұрын

What us resellers have to go through aye 😂😂

"Let's roll that tape..." (said with typical deadpan manner) Love It!

“Roll that footage” 🤣🤣🤣

I give you much respect for making the time to make these videos, it’s NOT easy to do. Great consistent content, thank you! love it

@justinresells

4 ай бұрын

I appreciate that!

Sets down my meatball sub...Not hungry anymore.

@justinresells

4 ай бұрын

sorry about that

Two dumbest returns: one was on a bicycle, buyer claimed it was "too fast", the other one was a pair of Ferragamo's ($500 shoes, sold for $25). Buyer said "they don't match my blue dress." Since then I have gone to free returns, no reason required. Ends the bull. I had a return that ebay approved as "item not described". Ebay automatically approved without any input from me and charged me return shipping. So I called ebay and asked "what in particular was not as described?" Since they approved it, I thought they could tell me. Naturally, they had no idea. So I put the returned item back for sale, same exact listing. Sold it and got spectacular feedback.......

My grandma does not offer return but on her listing she does say, if any issues, contact her first to work out the issue. She has accepted a few items where it was not worth the stress, as the buyers were ( looking for something else, a pin size spot was not mentioned, a doll looked to "freaky") but made up a fake return. Anyhow, those few items resold as they were listed to other buyers when the items were returned by the scammers.

Hahaha! Justin, glad I'm not the only one who comes across an item and wonders "When the heck did I get that??"

I’m hesitant to use free return shipping. Too many unethical people abusing the system to use products and return. I’m not some big corporation that can eat the loss. If buyer has to pay return shipping, it would discourage the unethical ones, and it creates yet another chore or hurdle for buyer to deal with returns, so they’re more likely to not even bother.

@justinresells

4 ай бұрын

I hear you, but I have found that having free returns doesn't cause an increase in the number of returns. Of course, this depends heavily on what you sell and other factors. Like I said in the video, if an unethical buyer wants to abuse the system, your return policy doesn't matter... they are going to know how to open the right type of return to make the seller have to pay for the return shipping anyway. I figure I might as well offer them to get the benefits.

@Antiqueexcavator

4 ай бұрын

Justin is correct and his reasoning is why I, too, use free returns. I haven’t seen any increase in returns as well. Also, even if you don’t offer returns all a buyer has to claim is “item not as described” without any requirement of stating why and eBay will make it mandatory that you accept the return and issue a refund.

I got literally the dumbest return. I sold an egg incubator to a lady and usps shipping was late and she told me that since the shipping is late her chicken eggs are going to be no good and wanted to return the incubator. She literally counted her eggs before they hatched.. yes that is a true story 😤

@wowitsshit9734

3 ай бұрын

Covered by feeBay money back guarantee!

Side note even if you offer 30 day returns but not free returns you still get seller protection where you are able to deduct up to 50% also I sell a lot of vintage car parts and this time of year is my busy season people are fixing their cars up during winter months

Free returns are like free shipping - some people swear by it and some people hate it.

February is my slowest month every year. Weekdays sales also slow for me. Thanks for keeping the content coming 👍

I have found probably 10 Johnnie O new with tags shirts over the last few weeks. Literally every time I went shopping, there was another. I thought the same thing, is someone playing a prank on me? 😂

@justinresells

4 ай бұрын

weird! I have a Johnnie O shirt that I bought to resell but ended up keeping for myself.

Thanks for sharing and I like that you share different aspects of reselling and of course you live in the part of the state that I lived in for 3/4 of my life. I still live in the state but on the other side. Love it when I get to come back every 4-6 weeks! So happy the Chiefs won the Super Bowl.

There are 3 reasons to be a top rated plus seller (you HAVE to offer free returns on everything): 1. Customer service much faster, 2. If a buyer returns an item in an unsellable condition - ebay more likely will pay you back the whole cost (you need to contact them), 3. You get 10% off your fees. PS Ebay didn't pay to write this! 😄

Your description on the tape 😂 Love your content. Thank you for such good info.

Just thought I'd pass this along. About Those boots you bought . I've had great success cleaning up light scratches and stains on leather using a product called Passier Lederbalsam. Wipes on and buffs off with a clean rag in just a few minutes. Smells good too. Can last a long time. Just subscribed and have been Bing watching. Great stuff!

HAIRY MEATBALL COVERED IN KETCHUP....... PAIGE ONE FOOT FLIPPER

Thanks for the meatball image 😅

I got a return on a naivety set lady said it didn’t match her decor

Love your video's mate. Can't wait for flipwise to be available (cause i didn't make the beta). Your a legend in our space. Thank you.

@justinresells

4 ай бұрын

we are not available in Australia yet unfortunately!

I was wondering if you or anyone had this issue with eBay returns. I just had an item returned and it was shipped to buyer via USPS Ground for like $6.50. I got the item back in my poly mailer with the eBay return label, but it was a Priority USPS label. The priority label was placed over my original Ground label. eBay did charged me $8.80 for the return label. I do not know how this happened because the listing never gave the buyer an option other than USPS ground. Not sure if this is happening a lot or not, because I usually do not pay much attention to the label on returns.

Moral of the video, don’t sell candles in summer and don’t buy camcorders cuz you might find footage of a big hairy meatball 😂😂😂

@justinresells

4 ай бұрын

sage words to live by for sure

I tried free returns for 2 months & had to stop. Seeing my majority of inventory was action figures, I was getting lots of "purchased by mistake" or "no longer needed" reasons. Was destroying my ROI

@wowitsshit9734

3 ай бұрын

Not a good client type

Your software (flipwise) looks pretty cool.

To get top seller plus do you have to offer seller pays for return labels in all listings? Is it worth it is say for example someone buys a printer and it's 50$ to ship it then wants to return?

I offer free returns and could not get a negative feedback removed. I was told that they don’t do that anymore and I needed to ask the buyer to revise their feedback. Luckily they did revise to a neutral.

@justinresells

4 ай бұрын

Just had this done last week, so they definitely still do it.

@woozymuse

4 ай бұрын

@@justinresells I have heard of other people getting theirs removed too. I’ve also seen in groups where a lot of them aren’t. Seems to be the luck of the draw.

Enjoyed the watch....very good.

Hi Justin! Thank you for your videos, I have learned so much from you! Happened to have a blue line Panasonic sitting in a cabinet for years and had no idea of the value until last week’s video! Question about returns. Do you refund the buyer the shipping they paid in the original order as well as offerimg free shipping on the return or does the buyer eat that initial shipping cost? Thanks again!

@justinresells

4 ай бұрын

Thanks for the kind words! As for your question, it depends on the return reason and whether or not I charged shipping in the first place. If I had free shipping, I cannot refund the shipping, so I eat the cost if it is returned. If I charge shipping, and the return reason is buyer's remorse or related, I do not refund the original shipping cost. If the return reason is related to something where I am at fault, I do refund the original shipping cost.

@Heather_PlaidMkt

4 ай бұрын

@@justinresells Thank you! That is pretty much what I have done so far. I appreciate your time, wisdom and willingness to share! 🙏

Thank you for your videos, much appreciated! When you accept free returns and are top-rated plus and someone returns an item not as described, does the INAD stick or do you have to fight it with eBay?

@justinresells

4 ай бұрын

Thanks for watching! As for your question, I am not sure. I have never contested an INAD with eBay.

@RangerPuff

4 ай бұрын

@@justinresells Thank you.

Hi, Justin. Do you source every day? How many new listings on average do you add per day/week? Thx.

@justinresells

4 ай бұрын

I source most days but not all. (I do this part time.) I usually list 40-70 items per week.

Too funny, big hairy meatball!

Btw, are you able to sell license plates on eBay? I think it was the Nurse Flipper that got permanently banned from FB Marketplace because her mother was selling old license plates

@justinresells

4 ай бұрын

Yes, it's allowed under these conditions: "collectible license plates are allowed as long as they are expired and at least 3 years old or as allowed by law." www.ebay.com/help/policies/prohibited-restricted-items/government-items-policy?id=4318

how weird i got a brand new pair of pecos today

Did you fully refund the buyer? Or partial.

@justinresells

4 ай бұрын

They haven't sent it back yet. I'll give them a full refund, assuming it is in the same sellable condition as when I sold it to them.

Will Flipwise be available soon?

@justinresells

4 ай бұрын

it’s available now if you want to be a part of the beta testing group. you can sign up at flipwise.app - otherwise, March

@lindataylor8302

4 ай бұрын

I couldn’t get my password to work for flipwise?

@justinresells

4 ай бұрын

email us at support@flipwise.app@@lindataylor8302

You can do partial refund without free returns.

@justinresells

4 ай бұрын

eBay docs say: "Top Rated Sellers and sellers who offer free returns can now offer partial refunds, up to 50%, if the item is returned in a condition different than when you shipped it." Maybe that means you either need to be a Top Rated Seller OR offer free returns? export.ebay.com/en/seller-performance/transactions/how-returns-work/