Do THIS When Your Customer Wants "A Better Price" (Never Split The Difference)

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Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!

Пікірлер: 25

  • @christopherbeddoe406
    @christopherbeddoe406 Жыл бұрын

    Answer. We already built in a x percent discount because we value you as a customer. That is the best we can do. If we gave you any greater discount you would no longer be a customer you would be a charity case. 😉

  • @shuruyoshi
    @shuruyoshi Жыл бұрын

    Its treasure and diamond like this video or information that are rarely gets "fair attention"

  • @icysurfer1
    @icysurfer1 Жыл бұрын

    Amazing how Brandon's voice is almost identical to Chris's. Love you guys.

  • @joesiewell
    @joesiewell Жыл бұрын

    I love your stuff, here is my issue though. The moment I here about procurement, I bounce, plain and simple. The world is not all about procurement and it seems to be a theme and for me I don’t get it. I definitely use mirroring and love it however. The first 1:08 was great though.

  • @SArthur221
    @SArthur221 Жыл бұрын

    "Now that you mention it, do you think it would be a ridiculous idea to talk about raising out prices about 40 to 30 %?"

  • @MsDestinydiva
    @MsDestinydiva Жыл бұрын

    Wish I washed this on thurdsy but greatful I did 💕

  • @You-are-right-but
    @You-are-right-but Жыл бұрын

    I really like Black Swan videos (funny acronym tho). Would it be possible to get this speaker a script to read from? It sounds like he is winging it. Thank you

  • @sbmh2001
    @sbmh2001 Жыл бұрын

    The great philosopher Mike Tyson?!

  • @myfakinusername

    @myfakinusername

    Жыл бұрын

    It was obviously a joke, that's a Mike Tyson quote so he intentionally called him a philosopher...Damn, if you miss that joke, how will you handle tough negotiations??

  • @sbmh2001

    @sbmh2001

    Жыл бұрын

    @@myfakinusername that was just a question. Chill dude! . how will YOU handle tough negotiations?

  • @iyioose4352

    @iyioose4352

    Жыл бұрын

    ​@@myfakinusername😅

  • @user-px3je4ch3z

    @user-px3je4ch3z

    11 күн бұрын

    How will ANY of us handle tough negotiations!?!?? AHHHHH (jumps out window into a bush)

  • @dianepuri870
    @dianepuri870 Жыл бұрын

    are you speaking at a live event ? 🐼

  • @jacklazo9030
    @jacklazo9030 Жыл бұрын

    I love your stuff. Can you please pick up the pace a bit? I didn't finish your video again because it's too slow.

  • @myfakinusername

    @myfakinusername

    Жыл бұрын

    1,5X speed my friend

  • @58Repairables

    @58Repairables

    Жыл бұрын

    Click on the "gear" and pick your speed...

  • @FelixTheGhost
    @FelixTheGhost Жыл бұрын

    Please normalize the audio on your video snippets

  • @michellecoleman9762
    @michellecoleman9762 Жыл бұрын

    I need your help! I am the only person that will do my job at my place of employment. No others from the outside will work with my administrator. NOBODY! I make 44 an hour now, want more like 50 and want to work from home 2 days a week. How do I do it?

  • @AnthonyCastelli

    @AnthonyCastelli

    Жыл бұрын

    go in with accusation audit ...then make the ask

  • @geoffcarberry6211
    @geoffcarberry6211 Жыл бұрын

    Nowhere near Swan quality.

  • @staymad6900

    @staymad6900

    Жыл бұрын

    At the risk of sounding completely ignorant on black swan content, what do you feel was missing? I have only recently discovered them so I’m obviously not as well versed on this topic as you are, but I personally found the content engaging.

  • @pitpride1220

    @pitpride1220

    Жыл бұрын

    Disagree

  • @AnthonyCastelli
    @AnthonyCastelli Жыл бұрын

    You'd be even better if you'd get to the point sooner.

  • @pitpride1220

    @pitpride1220

    Жыл бұрын

    1.25-1.5 speed. Easy fix

  • @bkvalue
    @bkvalue Жыл бұрын

    You can tell Brandon is trying to wing it. Rich has the expertise. Brandon prob has no idea what procurement is beyond a word.

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