Hey, everyone! In this video, I share some tips on dealing with a patient's rude family. I'd love to hear your stories or tips. Thanks for watching! *New Nurse Tips*: kzread.info/head/PLQrdx7rRsKfVTqH6LIoAD2zROuzX9GXZy Instagram: instagram.com/registerednursern_com/ Facebook: facebook.com/RegisteredNurseRNs Twitter: twitter.com/NursesRN Nursing Gear: teespring.com/stores/registerednursern

@tanujsinghvig7990

4 жыл бұрын

I love you baby

@mujeebgaming7912

4 жыл бұрын

Nurse Sara the best of all .. feeling proud of being a nurse...

@sydneychic33

4 жыл бұрын

Can you please make a video about test questions when it comes to prioritizing pts? Some are obvious but some that talk about sickle cell or other blood cell disorders are tough! Or questions like " which physician order will the nurse implement first?" we have so many of these in med surge and its messing me up. Thank you for all your help!!

@tabithasings2840

2 жыл бұрын

I didn't hear you say when a patient or their family member is being rude sometimes you can remove yourself from the situation which works for me a lot of times.

This is definitely a topic that should be taught in nursing school. Would've helped me a lot.

@shukyarije9337

4 жыл бұрын

Unfortunately they cant teach you everything in nursing school or school, you learn on the job!!

@thesunnyedge

3 жыл бұрын

Totally agree with you

The family member that slapped the nurse should have been removed from the facility. I have called security on family and patients before. Any new nurses here, it is good to try to deescalate the situation, but when someone becomes verbally and/or physically abusive it is NOT ok . Remove yourself from the situation, report to charge nurse . NEVER let anyone tell you it is ok because it is apart of the job. It isn't. It is not your job to be someone's punching bag.While it is important to be compassionate and sympathetic, it is important to set boundaries. Verbal and physical violence is not more important than your safety.

@DeniseRene407

4 жыл бұрын

Agreed!!!!!

@KarlaRodriguez-mx2od

4 жыл бұрын

I'm a nurse in Mexico. Once a doctor was mad at my coworker and honestly he was in a bad mood before getting in the ICU. Something didn't liked him about my coworker tone of voice, which was obviously normal, and he decided to hit him. The nurse manager saw that and stop him and warned that everything was recorded by the cameras. After that she called the security staff and he had to leave. Weeks later I knew there was a meeting and the hospital decided to no allow him to come to the hospital anymore. This was the second time he attempted to hit a nurse and I'm glad it was the last one.

@BobCatHawk

2 жыл бұрын

Physical abuse is assault and that is illegal anyway. "Getting heated" with an obtuse, and obstreperous nurse does not rise to the level of "verbal abuse" dispite the attempts of this "sainted" profession's sense of authority and entitlement. Many is the time I watched my grandmother suffer scoliosis in a hard waiting room chair at 8 in the morning as the nurse started her paperwork and stuck donuts in her mouth (and for a "health care provider" supposed to set and example, trust me she didn't need one. Can't 'take the heat get out of the kitchen. Nurses are trained well in patient care (supposedly), public relations they are bad enough that I am unsympathic to the carping. On a few occassion I had to work with a nurse "who couldn't take it anymore" who thought being a librarian "would be so peaceful." Well, I had to "break " about two of them in that the public has the power within an inch of the next board meeting to get you fired. In fact to get us all fired.

@iluvutube4886

2 жыл бұрын

I would have called the police and pressed charges. We're not here to be abused. Penalties are stiffer if you attack someone like a healthcare worker.

@loisannlovelace8988

Жыл бұрын

Absolutely! Some of these pts are monsters, entitled, and try to tell u how to do your job. Ridiculous. We should never tolerate that kind of behavior.

“You seem to be upset. I’ll come back later when we’re ready to have a proper conversation” That always gets em

@jellybelly111

4 жыл бұрын

what if they complain if i'm being rude after saying that?

@AnuxeL

4 жыл бұрын

chatchi They’re allowed to think whatever they want. Don’t engage in their nonsense

@travelnurseneenee

4 жыл бұрын

me 🤣🤣 it's nice nasty. stern but respectful. a nice way of saying "when you learn how to talk to me, i'll come back 🙄" my other thing is my Joker face. 😀

@BJ-eh4ol

4 жыл бұрын

@@jellybelly111 Too bad, so sad. People complain about the type of laundry detergent nurses wear... Their complaints are usually worthless and a good manager recognizes that.

@raquellpn7482

4 жыл бұрын

Kay Rene'e sis... what is the joker face lol I wonna do it 😹

years working in retail have prepared me for these type of people

@mikaylalemons2181

2 жыл бұрын

And fast food for me 😭😂

Im also a nurse but nurse Sara is soo intelligent I want to become an intelligent nurse like her ..

@bharatnadhani4532

4 жыл бұрын

She is an very very intelligent nurse

@doremifasolatido-ro7zs

2 жыл бұрын

yeah she is. Her students must be so lucky for having her as a professor.

If I've tried explaining something and they're still irate, I tell them I'll come back when they've calmed down, then I leave the room. If they continue chasing me down the hallway, security gets called. Boom, done. I'm not getting paid enough for that shit.

Working in the ER especially during COVID, pt family members call for an update- PLOT TWIST: doctor hasn’t seen them yet, labs aren’t back, waiting in line for CT, box won’t stop ringing, just ended a trauma that didn’t make it, overriding B-52 for psych..........(enough said). My go to saying “ right now the pt is stable, vital signs are normal, pt is resting they’re waiting to go to a CT scan and when they’re back the Doctor will see them to let them know the plan, if there are any update I will call to let you know, what’s your name/number so I can put it in the chart?” Works every time. Some family like to ask are they going to be ok? admitted? My answer- “right now the patient is stable but we can not predict the future, things can change at any minute for any reason. We can only do our best to handle any situation tht arises accordingly”

Some people are not just nice, it doesn't matter if they are stressed or not...

i understand that families feel afraid, defeated and don't have control over the situation and that's why they act out but geez. you would think seeing people being compassionate toward those who are needing care would make them appreciative. i remember when my dad was in the hospital after having a stroke and i could never imagine berating all the hard working nurses being at his side 24/7 helping him to recover and get him back on his feet

4:20 unacceptable, all of the burden always falls on HCP to make sure they tip toe and be careful about what they say and yes ofc that is important. it is frustrating though that this seemingly doesn't apply to the lay people/ family/ patients. like that person was eavesdropping on the charge nurse and also doesn't understand what is going on from the charge nurse's pov. wow, that is horrendous!

Thank you for this video. I'm looking to become a nurse, but I'm super stressed about patient conflicts. I'm not a confrontational person at all. This helps tremendously!

In Germany we are being taught all these, they really stress on these topics, Deescalation training, conflict management and communication according to Schulz von Thun, Carl Rogers , Eric Berne etc. These techniques work well for me.

I don't click on all your video notifications but I didn't hesitate at all with this title. Thank you for talking about this. I've wanted to quit my job several times over this issue.

Thank you so much for making this video, Sarah! I wrote in on your website asking for this video and I'm so so glad you made it! I'm starting nursing school this fall and this topic is something that makes me a little nervous because I know sometimes it's inevitable. Your advice is really helpful and I seriously love your channel and will be using it throughout school. Thanks again! 💗

you are always filling up gaps in nursing knowledge, this should be definitely covered throughout nursing school and even more when clinicals get started

I work on a combined neuro/stroke ward and see a lot of denial from family. Some of the rudest people are simply ignorant. I have nearly bitten my tongue off and almost called security for how threatening people can be. Love the tips about making strong initial rapport and being hospitable/clarifying; you gotta bring your A-game when you're working with others!

Not just rude but sexist, racist and aggressive family members.

@jjcrazi

4 жыл бұрын

I hope that family member was charged with assault for slapping your charge nurse. There's never an excuse for that!

@Jzak25

4 жыл бұрын

if you are in nursing school you will know the answer is to ask open-ended questions XD

@shukyarije9337

4 жыл бұрын

Especially racist!!!!

@MaryMary-sn7hh

4 жыл бұрын

Yes ! Exactly! We were NEVER, & I mean... never taught what is an appropriate/professional approach with a racist client. We can’t ignore that, because it’s very real to this day.

This should definitely be taught in fundamentals!!!!

BSN classes should have a mandatory class all about ways to communicate with patients and their families. A communication course would’ve been much more valuable to me than writing a bunch of 15-page papers.

There’s no ‘T’ wave in this tee😂

Thank you, Sarah. You are awesome.

I wish we talked more about this! Thank you for this helpful topic

Always great insight Sarah!! Good luck on your delivery!!

Sara you have a very good point

It helps to think of a visitor as a patient themselves, or an extension of the patient. They are under a lot of stress. Don't take anything personally. When speaking with them, stick to facts. Most rudeness can be curtailed by regular updates and acknowledgment even if we don't have all the answers yet.

@BJ-eh4ol

4 жыл бұрын

So how long have you been away from med surg or ER nursing? Just wondering.

@timothygenaw2199

4 жыл бұрын

@@BJ-eh4ol I am an ER paramedic technician and have been for 10 years.

@sukalameko4956

3 жыл бұрын

Yes! This is GREAT advice! Seeing the family as an "extension of the patient". Being transparent to the family really helps to ease their anxieties that they may have. 💕

thanks for the tips. I am a nurse for a year now but I still use your video.

Just dealt with a pt family member who was so rude to me. Refused to let me speak, unwilling to listen and it drained me. I’m only 4 months into this career an ready to leave bedside nursing. Thank you for this vid

@ayesharaines7211

2 жыл бұрын

This entitlement attitude that patients are having will just cause a major nursing shortage. Especially for younger nurses who leave in a heartbeat.

Thank you for all your helpful videos. l passed my Nclex Yesterday. God bless you Mrs Sarah.

@JessM20_

3 жыл бұрын

Congratulations!!

so i got 2 tips? make sure you greet the visitors and ask if they need anything? and ask if there are any questions you can answer? so it seems like 2 preventative strategies, not necessarily in the moment ways to diffuse a situation. i never thought about actually asking if they want something, which is nice to remember to do. not that I haven't done it before, just that now to be more conscientious.

This should be in lessons in lecture for 4th term. you are so accurate and brilliant...thanks Nurse Sarah

I'm not a nurse or even in the medical field. I ran accross you page when I was looking for information about some illnesses I have and I have been watching several of your videos. I appreciate all the information I have gotten from them. This was a really good topic. Thank you.

Thank you for sharing this video👍 As a student nurse I really need to know how to care the rude patient/ family😊😊

Thanks for doing a video on this topic. It's helpful to keep these things in mind

Beyond helpful tips! Thank you so much 🥰!

Great tips, keep sharing, blessings

This is good! Thank you !

great tips! Constant difficult family members in the ED

I've also had to stop and check myself to make sure of my stress level as high stress from the RN can be toxic.

Great advice!

Very informative. Thanks

Yes, care plan helps try to really know the patient and be ready to answer questions and of course there are questions that nurses can and can not answer. It’s always difficult because every situation or encounter is different you just have to be prepared.

Awesome you are right I wish all nurses will be like you 😍😍😍😍

Wow 🤩 i needed this hehhe. God bless you always and ur baby

This was such a good video. I would love to see more videos like this!

Your all videos are very helpful

A lot of rude family members are here where i'm working, saudi, so uneducated, they treat you to the lowest. You might develop hypertension in here

Good video Sarah.

so true! My nurse manager used to say “Kill them with kindness”

As An Activities Director this advice is very helpful. I do walk away but they will follow.

Brilliant Thankyou Sarah. God to know that with permission some.info can be shared. Am thinking years of Childcare (lazy, rude, uncooperative, avoidant; kids AND parents) is good practice for some aspects of Nursing.

Very informative thx

Thank you so much for making a video on this topic! How to be professional with patients' family members who are acting rude is definitely hard sometimes, especially when family members, or sometimes patients, are acting rude even after you do everything you learn in practice that helps patients/patients' family members feel more comfortable. I had an experience recently with a rude family member where I could barely sleep after my shift as I felt so upset as I did all I knew how to do but they were still rude and I didn't know what I could learn from that experience on how to be a better nurse. The only thing that really helped me was just thinking of the expression "you can please all of the people some of the time, some of the people all of the time, but you can't please all of the people all of the time".

Hey sarah your videos are helpful

I so love nurse Sarah, even before (like 2 years ago) when I came across her channel about NCLEX. I always followed her videos; every content seemed so great. She served as one of the people I look forward to when it comes to Nursing practice. Few months ago, I aced NCLEX because of her tips and advices. In line with this, I created a channel to showcase my experience concerning NCLEX. I would love to have some support as well. Cheers! ♥

Our job is and responsibility is the PATIENT, not you!

Congratulations in advance for 1m subscribers

Nurse sara you are real intelligent,I wish to know you more.

Are you guys allowing family at the bedside again? We’re still only allowing a single visitor and only if/when they are providing essential care. I’ve seen a total of two visitors in the past two months... and one of them was only allowed to stay an hour. It’s absolutely brutal. To be clear, I get it. Safety first, let’s not make the mistake of getting cocky with this covid nightmare. It’s just, ugh...

Ohhh the stories.....😅

I have a question. In my studies, and in my practice as a nurse normally when patients family arrive or stay with them, the family or relative is expected to “help” the patient in any way that doesn’t require a nurse to be there. Normally we teach how to bathe the patient in the bed and then we let them do it themselves. If it’s not a critical patient, most of the time the relatives are expected to help the patient. Is it not the same with you? In your hospital? Because I had relatives before who would not feed their relatives/patient and all you had to do was bring the spoon to the patients mouth.

Some people are just rude and they think you're they're personal maid. I swear one of them wanted me to take their sister to the toilet after a stroke when I didn't she called the. Charge nurse and said the pt had fallen just to get me in trouble. Joke was on her she wasn't even my PT but she was so angry t me.

Most nurses I’ve encountered are extremely rude and lack compassion. Makes me wonder why they even chose the career. Must be the money smh.

@ayesharaines7211

2 жыл бұрын

Compassion fatigue, burn out, draining environment, there’s many reasons. People lack compassion for nurses as well. The money isn’t worth it and most are disappointed with how their treated.

I couldn't imagine slapping someone across the face even they had meant it in an ugly way.. Maybe talk to a supervisor if my feelings are really that frayed, but never physically assault someone.. Jeez.

I was told also though that you have to draw a boundary with them too. It's okay to be lightly stern, but empathetic to the aggressive family member. In experience they'll tell on you anyway because that's all they have. Yelling, racist, sexist remarks was never tolerated on any floor I worked on.

Be rude too .. no shame in that

i want to practice my nursing again havent been in nursing field for 4yrs already.

What happened after that? The family is not charged ?!

But some patient have no respect for nurses who are taking care of them , I am RN in ICU but because we are working in a private hospital we have nothing to say patient is always right

What can we do about patients constantly being on the light and telling their family they aren’t getting tended to. Yet you are frequently going in said patients room.

I can actually relate to those rude family members because i have been there 😅 i was being too cause i was too worried and does not have any idea why this is happening😅 haha but then i watched this and i feel so sorry, i just wanted to say sorry for that nurse😅😇. Btw thank you ma’am From Philippines💖

Love You Sarah and For Ben too Love You Both Love From INDIA

Loves from Bangladesh

Sorry society is just getting more violent, rude and nasty. No excuse call security for unruly family members.

Hate to break it to you, but most nurses GOSSIP. I've heard them. They can also be passive aggressive. Not all nurses are horrible. Some are really sharp, very nice. But as a patient, I've often had to be my own advocate in many ways, which sucks.

Sarah do you plan continuing your education to become a Nurse Anesthesiologist???

@KatrinaJoy225

4 жыл бұрын

Nurse anesthetist. Anesthesiologist is a doctor.

Okay, so these videos keep coming up when I googled "How to deal with rude nurse when family member is in the hospital". I did not watch your video, but I just want to figure out how to best deal with this. My father is in the hospital and the nurse there cuts me and my mother off ANY time we have ANY question or concern and just says "We're doing our job. We're watching him." I need her to LISTEN to us, his FAMILY. I am a RVTg (Veterinary Nurse) who'll be going to Vet school next year and my mother worked as a CNA for years, so it's not like we're completely ignorant to how a hospital works. The nurse and the doctors over my father are concerned about differnet things. And any time we bring up what the doctor has told us regarding his BP, HR etc, she cuts us off with "I'm doing my job. You don't need to bring every little things to me." I just hate being cut off and ignored. I'm just commenting here because these videos keep popping up and the google/youtube algorithm don't seem to understand what I'm looking for. My father had a stroke and we're all worried and stressed.

what you are taught in school is how to prioritize patient care, how to rank from emergency urgency and noon urgent, the nclex is all about PRIORITIZATION YET WE CANNOT say this to the patients becuase they think their coffee and cleaning their room is a priority for nurses they feel like they are checking in a 7 star hotel, they forget its a hospital

Next suggested topic: rude, argumentative, and manipulative patients.

12+ hours of lies and withheld information by nursing staff, and refusal of treatment by care management will remove the filter, too. :)

Can you explain ventilation and types of ventilator

Good...meaning that assault against a nurse is a felony ...lol...Now they can pay....I would come close to quit nursing for this 《1% of these family members or even patients themselves!!!!

Simple answer. Hospital need to restrict visiting hours to two hours a day and no more.

I don’t blame her for slapping her Think before you speak