Hey I'm an LPN from Brazil and I go through for this kind of situation every single day so I really know what you're talking about and honestly everything that you said is pretty right, I do the same when I'm going through it. It's very interesting to see that all over the world, nurses go though for the same problems, it gives us differents perspectives and we can figure out a different way to deal with some situation. Well done and hugs from Brazil 😉

Im a medical student from the UK and i had to deal with a very angry woman who had her mother in critical care, it was so hard to deal with!! thanks for the tips!

@AshleyLorenaAdkins

8 жыл бұрын

+MedicEne You are welcome!

Great video for new nurses. I love your cat snoozing and listening.

I had an angry FM it was awful. All I could do was apologize and leave.

Hi Ashley! Watching from Philippines,thank you for sharing your experience.

Great tips Ashley!

thanks so much for the tips. I'll be starting nursing school in a few days and I often wonder how I would handle these situations. I can see myself applying this technique. Thanks

I needed this. Thank you👏

I realized that it depends on the patients and family members. For some mental issue people and illicit drug users, the stories are complicated. I’m in post-surgical unit. I really don’t like to have patients with that attributes I mentioned above. They are like drama queens and can yell at you for any reasons. For these ppl, just less talk and try my best to stay less in the room. It would make my work easier. Provide education, explain why I’m doing it, ok you can refuse, bye and chart it. When you put your heart at right place for these types of ppl, one day you’re gonna jump out of the window.

Upset pt/family members come with the job. I just say "what can I do within my powers right now to help?" That diffuses the situation pretty much all the time. 9 times out of 10 they are just sick and tired of waiting and want something done...even if it's only to get a drink of water. Ashley...Have you run into the situation yet where the family member (who is the health care proxy) wants/demands to make all decisions for their alert/orientated x3 family member?

@AshleyLorenaAdkins

8 жыл бұрын

+keymo1331 I have not run into that situation specifically, but I have had situations where the caregiver is over demanding. I really try to focus my attention and questions directly towards the patient to make sure that THEIR needs are getting met first. :)

@keymo1331

8 жыл бұрын

+Ashley Adkins, RN ....well I guarantee you will run into this at some point. And unfortunately we are in a society that you have to make them "happy" as opposed to making them "healthy"....it really emotionally challenging. What I tell them is "I see that you are unhappy with me...I will remove myself from your family member's care....you are losing a good nurse and I don't know who my replacement will be." Usually before end of shift they come out to the desk to apologize to me.... However, I never give up caring for the pt.

yeah but the angry ones go to administration that never backs the nurse and make nurse feel worse.

Great video!

I'm a home health care aide, for my parents. I don't mind it , however there's days when my dad is verbally combative and highly non compliant. It's very difficult to handle when he's like that . Esp since he's been verbally abusive to me, my mom( especially since I was a kid) and other family members. My mom says I should just tune him out put whatever he says in one ear out the other. Or she down plays his outbursts overprotective of his behavior, even though she doesn't like his abusive behaviors etc and they are not Important enough to engage tunes him out, turn a blind eye and expecting me to do the same things that she has done for years now My question here is how can I do this? So I can continue to work, how to de-esacale this bad days when he's like this

I wish family members would realize that complaining to the nurse is wasted breath, staff nurses are set up for failure on a daily basis, and stopping to take a phone call from their family member is only short changing the other patients down the line. It’s basically pointless and similar to shooting yourself in the foot. Find out who the nurse manager is, not the charge nurse, the nurse manager, the one is is just above the charge nurse. She does not take a patient load and is basically the overseer, the one who might actually be able to do something about your complaint. The staff nurse’s way of dealing with complaints is taking stock of other nursing jobs in the community, or even another profession all together.

What really trips me out is that people do not realize that their family member would not even be here 100 years ago, they would have succumbed to whatever illness they had, and probably rather quickly, it is only because of modern medicine that we have the number of conundrums that we see today. Problems created by modern advances. Should be called modern problem makers.

The only protection the patient has is, if you can (just leave) you’re fighting a losing battle, They will control you.

You can do these things sure, but try it at 1931 when you are mentally out the door. I’m sorry but I ain’t got the patience to be their sounding board and apologize for the case manager who left four hours ago. Please people. Take a chill pill and chelax.

Tiger behind you.