Top 10 Ways to Manage Difficult Patients 😡
How do you manage difficult patients? How can you manage disgruntled patients? If you're a medical professional, watch this video for some tips!
💥Difficult Patients [Full Guide] ➜ ➜ ➜ bit.ly/2BRO7c4
When encountering a patient who is being "difficult," the first thing you need to do is take a deep breath. The patient is most likely experiencing a lot of stress or anxiety and simply just taking it out on you. It’s important to remain calm, no matter how difficult the situation may be.
➡️ 1. Empathize With the Patient
It’s important to remember that they’re going through a tough time, and most likely, they’re just taking their frustrations out on you because you’re the closest person to them.
➡️ 2. Let the Patient Tell Their Story
Sometimes, all a patient wants is to be heard. In many cases, they just need to vent and let everything out. If you can, let them tell their story without interruption. Just listen to what they have to say and try to understand where they’re coming from.
➡️ 3. Stay Calm, Cool, and Collected
This one is easier said than done. But it’s important to try and remain calm during difficult situations such as this. If you let the patient see that they’re getting to you, it’ll only make the situation worse. They’ll know that they have the upper hand, and they’ll continue to act out.
➡️ 4. Don’t Take it Personally
When a patient is taking out their frustrations on you, it actually doesn’t mean that they don’t like you as a person. Their issue is likely not about you but about the situation that they’re in.
➡️ 5. Connect With the Patient
If you can establish a connection with the patient, it’ll be easier to understand where they’re coming from and what they’re going through. And after they begin acting out, it will be much easier to disarm the situation if you’ve already established a connection.
➡️ 6. Never Argue
Agitated patients may attempt to maneuver you into an argument. While you are entitled to your own opinion, it is imperative that you do not engage in a heated argument with the patient. This will only escalate the situation and make it more difficult to manage.
➡️ 7. Set Boundaries
You always want to do your best to help patients in need, but you must do so within a set of boundaries. Never let a patient push you around. Sometimes patients will ask for things just to see if they can actually get away with it.
➡️ 8. Keep Stress to a Minimum
If you’re dealing with stress and personal issues while on the job, it’ll be a lot more difficult to sympathize with patients who are giving you a hard time.
➡️ 9. Control Your Body Language
Your body language says a lot, even if you’re not saying anything at all. Non-verbal communication is a very powerful tool. That’s why it’s important to be aware of your body language when you’re interacting with patients. Patients can pick up on even the smallest of cues.
➡️ 10. Ask for Help
If you’re having a difficult time managing a patient, don’t be afraid to ask for help. There’s no shame in admitting that you need assistance. In fact, it’s actually a sign of strength.
💥Difficult Patients [Full Guide] ➜ ➜ ➜ bit.ly/2BRO7c4
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🚑MEDICAL DISCLAIMER
This content is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Please consult with a physician with any questions that you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you watch in this video. We strive for 100% accuracy, but errors may occur, and medications, protocols, and treatment methods may change over time.
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⏰TIMESTAMPS
0:00 - Intro
1:03 - Empathize With the Patient
1:24 - Let the Patient Tell Their Story
1:48 - Stay Calm, Cool, and Collected
2:17 - Don’t Take it Personally
2:35 - Connect With the Patient
2:59 - Never Argue
3:30 - Set Boundaries
4:00 - Keep Stress to a Minimum
4:32 - Control Your Body Language
5:10 - Ask for Help
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#Nurse #RespiratoryTherapist #DifficultPatients
Пікірлер: 28
💥Difficult Patients [Full Guide] ➜ ➜ ➜ bit.ly/2BRO7c4
What can you do about a GP who won't let you talk - she already knows whats wrong with you and why!!!!!! I'm changing PA's
Awesome Topic! I would say no. 4 - Don’t Take it Personally is a really good one, though it is easier said than done sometimes.
Great topic. I just got released tonight after an 8 day stay to ditch my pneumonia… As with every job in this life, you’re gonna come across just as many patients (clients) that know less about their health and treatments as you will encounter those who know 10x more about their health issues than yourself. I had 3 RT’s walk away without connecting the oxygen tube they just disconnected 5 minutes before a treatment. I’m ok with letting them know their mistake without being condescending towards them. I do think that many nurses look down on RT’s which is bullshit…because I find them very undereducated with only booksmarts instead of compassion. It is what it is
"Upper hand"? like we're intentionally being difficult? How do you deal with difficult doctors who lie about things you've already researched many times and know better? Ya know, the doctors who treat the symptoms and act like they don't know the route cause? Yeah, how do you deal with that?
@travismorse4762
Жыл бұрын
@@johnskarns1607 That's a great idea! However, I've been through too many doctors who are like that to even trust another one ever again. I get more accurate information about my conditions from my research, I just get tired of it because I have ADHD and can't read too much because my brain automatically distracts itself and I don't retain much of the info. I'm beginning to think that my life itself is actively killing me. I give up. If I'm meant to live, whatever's wrong with me will go away. Otherwise, it doesn't much matter as I have nothing to live for anyway. 😞
@DaRyteJuan
Жыл бұрын
Q: *What’s the difference between God and a doctor?* A: _God doesn’t think He’s a doctor._
@travismorse4762
Жыл бұрын
@@DaRyteJuan Another difference between god and a doctor is that doctors actually exist. 🤣
@DaRyteJuan
Жыл бұрын
@@travismorse4762 True. But that’s not how the joke goes. lol
@travismorse4762
Жыл бұрын
@@DaRyteJuan I guess you're right, but it's funny either way. 😆
You’ll Never Guess What Happened To Me! I was given a brain cat scan a year ago for nothing out of malpractice and then the doctor said I don’t know why you were given a brain cat scan. I went in for gas in the stomach and got a brain cat scan smh. After the scan I started having foamy urine to this day, dark spots appearing on left foot, toe pain, flank pain and pain in the kidneys in the back that comes and goes, burning in stomach, frequent urination and much more. I got a kidney ultrasound and it came back normal, urine test and it was also normal, no protein but I still have foamy urine for a year now, flank pain and toe pain. What should I do? I’m Only 33 Years Old! A Young Black Male. I Want The Foamy Urine To End Please
@mountainmedium111
Жыл бұрын
If they gave you the nuclear dye, telling you it's completely safe, that's why! I was talked into Gadolineum dye when I told them I cannot have dye or chemicals of any kind! Sure as Sugar, I had severe reactions, & GADOLINEUM DYE WAS RECALLED 2 DAYS LATER, LIKE TOO MANY FDA APPROVED DRUGS ARE! Wishing you the best . You might try a cleanse..
@priestlygarments4004
Жыл бұрын
@@mountainmedium111 I got no dye! I was told to just lie there! Nothing was done besides the scan!
If you’re a patient, don’t feel the need to tell your doctor your life’s story. Just answer their questions. Less is more. Your doctor doesn’t like it if you think you know more than him or her. So keep your answers as short as possible.
09/20/2022 How do I handle a difficult ER DR? Very well known about her history of near abuse. COmments to upper staff. Shortage of staff. She was over scheduled. She worked all night. All BS. She would not allow any clean up of blood on neck, shoulders, chest, back, arm and hands. I refused OXY. She went nuts. Wrote me up as a difficult patient on permanent record. Rude, short temper, and bad sercice. She forbade other staff to help. I had to return to ER by Ambulance. Different ER DR. So much better but would not discuss the other DRs work. Management said she was overscheduled, short staff. My record is now scarred. Don
I find the more the patient is disagreeable and difficult. The more the nurse bothers them ,, just stay away give the patient some room, don’t bark don’t be bossy, sarcastic and demanding…
The more easy way to manage difficult patient is just to ignore them, actually we help them when they need but if it not urgent just leave them. This is happening to me as well.
Give ‘em a hot enema !
@jphb7730
Жыл бұрын
That’s fucking weird
@francoisdelarey1
Жыл бұрын
Lol....or sedate them....that's 1 way to handle a patient
What you’re saying is hospitals are war zones, conflict between patient and nurse is unnatural. Something is definitely wrong with the system and how nurses perceive patients, health care is definitely screwed up, patients are the enemy, and that crazy…
I know 1 way straight how to manage a difficult patient....One way and the only way: SEDATE THEM... Bam....easy as that.... lol 🤣😂🤣
@jphb7730
Жыл бұрын
In the U.S, sedation is usually welcomed by the patient, but frowned upon by the lawyers and finger pointers who essentially are choosing your “ best interest “ for your livelihood and health. You have to tell them how it’s gonna be, or you’ll get pushed in the ER room hallway for hours
@francoisdelarey1
Жыл бұрын
@@jphb7730 your right....here by us they push you in the ER hallways for hours and make you wait until you pass out or fall over before they will attend to you and not even then i think they would
Just lock them in the morgue………