Ford must have listened because I got my Mach E about 3 weeks after this video and there is now no lag on the screen. Zero. None. Bupkis. As to opening the trunk it's a kick toward the bumper not a slide left/right. But you'd have to read the manual to know that.

The kick sensor on most if not all cars that have them are calibrated for a Forward/Back In/out movement rather than a side to side movement. Side to side like you are doing will generally not trigger as you are finding. Forward/back should have 100% success.

@AnimEva_33

3 жыл бұрын

I was also thinking that as most of them are more for a kicking sensor. Can you try that way?

@bigbigsurge

3 жыл бұрын

Exactly! The manual says kick motion! Not side to side.

@Cr1msonFir3

3 жыл бұрын

Thx didn't know about it being movement specific, though it makes sense so that random movement is open the tailgate

@WhiteWi

3 жыл бұрын

Looks like most of her complaining is user related lol

@FalkinerTim

2 жыл бұрын

It is a Mustang. Maybe you have to kick your leg backwards, like a horse.

Only software experts know how to recruit people to do software correctly. If they can't get these basic features correct, I wonder how they covered their bases on the security

I just read the MME manual regarding opening the tailgate (trunk) with your foot, it says: Move your foot, in a single-kick motion, without pausing, under and away from the rear bumper detection area....Avoid the following actions when using the hands-free opening feature: • Making physical contact with the bumper. • Holding your foot under the bumper. • Sweeping your foot from side to side, or kicking at an odd angle.

@AndrewSienx

3 жыл бұрын

I'm a UX designer and I would be fired for such a moronic design. The user is always right. Most of the users will: make physical contact with the bumper when kicking (and will try to avoid this move again, as sheens are painy); will hold foot under the bumper as it is logical behavior - to allow "stupid computer to see my leg"; will sweep the foot as it is a safer and more natural movement (sheens). Jeeez... Generally this kicking thing is a design of the past. Now, it should recognize through the rear camera (when the car is open) that person stands in front of it, who is the person, and then open :))). I suppose it will happen in Tesla in a year or two when they introduce face recognition for other features. BTW - how it works with the tow hook? Kick the hook? Cool.

I experienced the issue on Friday when the owner of the ford dealership took the Mach-E key with her to Bozeman, which is about 3 1/2 hours away. We tried to set my phone up as a key and it would NOT work!! It said my phone is incompatible and I ended up taking an Ecoboost Mustang with me instead (video to come). Keep up the awesome work! Love your videos!

Thanks for pointing out these issues in the Mach-E, hope Ford takes a 2nd look at these problems and sends an OTA update to the phone and the cars as well.

I hope someone from Ford watches this...

@nkrsoni1

2 жыл бұрын

Lots of us have

Hi Shannon, I would like to comment on the Kicksensor feature, I have a mach-e and had no issues so far activating the tail gate. The funny portion of your video is when you are trying to do a kick gesture, but the action you are doing is really not how it is supposed to be. You got to swing in your leg in the sensor area(center of the rear bumper) in a way that it is entering and leaving the sensor zone to do a valid kick gesture. If you try and remain your foot in the zone like how you are doing is never gonna give you a satisfactory result. Try moving your leg in/out or swing your leg into the center area of rear bumper and out of the area completely and wait for it to open. You will start loving the feature when you know how to activate it right. Good luck and take care. Hoping for a follow up video from you 🙂

@futureofinsurance

2 жыл бұрын

I was going to say this. Spot on. It's a kick, not a swipe. And that's how it works on any car that has it, Ford or otherwise. The sensor is looking for a different motion.

@randomadvice2487

2 жыл бұрын

Is this all a joke??? Did it take all these words to get the trunk open????

Great vid! Looking forward to hearing about the things you love!!

@EVandChill

3 жыл бұрын

Thank you for your support Adam Berberich! 🙏🏼

Here are some more reasons you dont run out and buy a brand new model car...A year or two later the bugs are worked out..I do want to thank everyone that did get the early models and pointed out the issues..When my 2022 is delivered most of the issues will be worked out..So thanks again for taking one for the team...

We also own a Tesla. Many times the Tesla does not recognize my phone as a key. Instead it activates the security camera and I have to wait until it finishes recording.

I test drove the Mach e and the screen lag was definitely a huge turn off for me. Ugh I hope they fix that

Thank you 🙌🏽

Holy cow. That reminds me of slow internet. I could never live with that vehicle. Can't get in ,start, and have it recognize all your setting profiles.

Great content, Your video production keeps getting better! I don't own a Mach E (yet) but from the test drive the one thing I didn't like was having to duck to get in the back seat.

Try kicking forward and back to open the liftgate. That is how the MME gate seems to work best.

@randy5298

3 жыл бұрын

Yes, that’s what the manual says

@anthonyc8499

3 жыл бұрын

Kick to open not sweep to open?

@jameskiso

3 жыл бұрын

@@anthonyc8499 Kick works for mine. It's also easier if I'm carrying bags.

@ItsEverythingElse

3 жыл бұрын

I saw another reviewer doing the side swipe too. RTFM :)

@EVandChill

3 жыл бұрын

I’ll try it out! Thanks for chiming in 😃

This really shows the the real software know hows from each brand. Most likely ford is using third party to develop these software and connected ecosystem but it really makes a difference if your organization is built up from day one to support those kinda employee roles and infrastructure it demands. Most people think that it would be easy to just provide a software update to fix any issues but it literally needs a whole pipeline of things to support those features. Even the companies who specifically make Android phones, can't even provide regular updates.

You called out all the issues I have with my Mach-E.! Thank you! I hope Ford is watching. I did receive a OTA yesterday that forced me to reset the vehicle but the phone as a key works much better.

@markfitzpatrick6692

3 жыл бұрын

Try your plug and charge on ea and greenlots

@EVandChill

3 жыл бұрын

Robert, good to know! Still waiting on the update!

@RobertJacksonraj2

3 жыл бұрын

@@markfitzpatrick6692 Mach-E Plug and Charge worked flawlessly at the ElectrifyAmerica charging station near me. It was a good experience but the charge speed slow. Average 51kWh. The EA was some what offline so I’ll give them a pass.

@markfitzpatrick6692

3 жыл бұрын

@@RobertJacksonraj2 try it with the app and see if the speed is different. I am glad it worked for you. We need more success stories from owners to counter the negativity.

Thanks for your perspective on the Mach- E flaws. You should be able to kick in the center and not swipe to open the tailgate. Usually it's possible to disable to chirp when locking the car. Enjoy the drive!

I'd just like to say that it's because of people like you that really bring attention to the issues with EVs and I think it's awesome. All of these automakers are pushing EVs out and aren't realizing how important and integrated software has to be in these types of vehicles. I really hope that you create a video showcasing the issues you have with charging stations (EVgo, Electrify America, etc.) so that maybe they will actually do something about the biggest hinderance with electric vehicles (that is not a Tesla): charging it. The average person won't know how to deal with these issues unless they have the patience to research and learn about them. Keep the videos coming!

@Raines440

2 жыл бұрын

I won't be buying one until they get all their bugs worked out, better batteries, and charging times within 5 minutes. Until then, EVs can go blow.

@trevorsundelius5487

2 жыл бұрын

@Chris Johnson 5 minutes? See you in 2050.

Another Mach E owner here and I highly recommend you to check ur vehicle with ford. I agree with phone as a key. It doesn't work quite often, and I have to bring up my app. However, it looks like your screen is extremely slow and unresponsive. My car system is also slow for first 10 seconds, but after that, it's very responsive. Android auto also works automatically. Backup camera works every time too. Again, I think you should check your car with dealer. One more thing. Foot thing for the trunk... I learned my trick and the sensor likes fast swipe. Lol it's stupid but you have to swipe pretty fast. Lol and it will only work if ur car is already unlocked or your phone works as a key.

@tomcockcroft9394

3 жыл бұрын

Maybe they should do what GM did with ev1 and scrap them all 😂😂

That laggy screen would drive me nuts too. I’m surprised it doesn’t let you play Pong while you wait for it. 😃

Love your honesty! You’re NOT being whiny, especially for the cost. Hope Ford has fixed most, if not all of the problems you’ve noted.

Your videos really helped me decide between the two cars, much appreciate your info, just the lack of charging infrastructure was too much to get over! Do you know if there is a way to enter your referral code after I took delivery of my 3? I have my own code but I'm not sure where to enter yours.

@EVandChill

3 жыл бұрын

Michelle, I’m glad it helped you out! I don’t think a referral code can be used once delivery has taken place but I have known people that call Tesla and verbally tell them to use it. Thanks for thinking about me 😃

I don't own an iPhone, but maybe check that the "Background App Refresh" setting is turned on for your Ford app. Or if there are any settings to control which apps can run in the background or access Bluetooth when they are running in the background.

THANK YOU! What a great honest video... I'm sure you like many features of this car, but most of what you showed us are real turn-offs, I wish reviewers out there could show that kind of stuff more often! Few people have corrected the kicking gesture, ok, but I think it wouldn't be too much to ask to calibrate the sensors to detect a side by side motion? The sound when it backs out, I think I could live with, and I really hope they'll fix the key issue with a software update (I think they only give one key fob too, so good luck in the meantime!). But the lagginess is horrible, WOW 😱!!

Thank you, bad software is a dealbreaker for me. Great video!

Saw my first Mach-E on the road yesterday. Color was Carbonized Gray like this one.

My Tesla and chill blanket could become a collector’s item

The touch screen’s lack of responsiveness would drive me nuts. Great video!

@-JustHuman-

3 жыл бұрын

It seems like it's a common problem too. The worst I have heard about is the back rear window shattering for no reason, possible the glas is tempered wrong or there is a pressure point being push by the design.

@olemissjim

3 жыл бұрын

I drove a MachE and while the software was needing some work, I never experienced the lag shown in this video, so it could be that the radio was doing so sort of update. My Sync 3 never lags except for after a firmware update, probably while it decompresses map files or indexes something. I don’t think in day to day use you will have lag with Sync 4 on any of the Fords.

I hope Ford listens to your comments and reach out to you, and address all your concerns. Great video once again 👏 Btw, satellite radio may not work inside a garage.

@bob39540

2 жыл бұрын

And also will not work under canopy of trees.

Hey Shannon, love the channel name change! As an OG subbie, it's so cool seeing the growth of the channel and how you've evolved your style. The points you bring up are legitimate issues! It's not just one minor niggle but a pile of annoyances that affect the overall enjoyment of ownership. I think a lot of these things will be sorted out over the coming months. There's a bunch of MME owners who are gonna be tuning into your channel after you get your first major OTA. Keep up the content and can't wait for the next one!

@seanz6586

3 жыл бұрын

Yeah....I’ve noticed several youtubers bank on the Tesla name to gain followers and then bail.

@anthonyc8499

3 жыл бұрын

@@seanz6586 Tesla is uninteresting and predictable. Everyone has the same experience at the same Superchargers on the same software with the same five paint colors.

The only experience you mentioned that I can relate to is the PaaK, everything else seems to work pretty solidly. Mine comes back to Apple CarPlay every single time. Sirius radio does not work when the car is in Garages or Tunnels. It may have worked for you in the past, but overcast, etc... also affects. If you truly have some bugs I hope they get worked out in future updates.

I prefer a keyfob. We got 2 with the Model X and bought one for the Model 3 after the phone only would not work without opening the app about 1 in 10 times. The fob works 100% of the time. But, from what I have read the fob is the least of the Mustang's worries. It does not seem to play well with a number of charging networks which would be a killer for me.

Is your sat antenna still covered while parked in the garage?

@AndrewSienx

3 жыл бұрын

Yes. And you can't drive out without sat connection. Paragraph 22. ;)

good video. Knowing how often technology does this, I will never get an electric car. I can handle mechanical issues but when the electronics start bugging out and the only solution is paying Ford, forget that noise.

Love the channel name change. I I have the same phone as key issues, hoping they fix that with an OTA update. I find if I kill the app and restart I can open the door and once inside the vehicle if you put it in the wireless charger it will recognize it. My screen is very responsive luckily I don't have that issue. For the liftgate, my daughter can open it every try, I seem to have issues, but I did look in the manual and it said use a front to back motion as opposed to side to side.

I don't think you have to apologize for those issues. Those abilities are what ford is selling you on, and when they don't work properly that is not the vehicle you purchased.

Thank you for your honest review. I agree with you 💯. The lag time on the display clearly shows Fords lack of system integration. Please continue to post as I would like to the amount of time Ford takes to correct these issues.

I have the same issues. PAAK is not ready for prime time. When the car does not recognize the phone, starting the car seems to work better than unlock, (and it is a bit more convenient since you don't have to hold the button for three seconds). Regarding the key not being detected, putting the phone on the charge pad seems to force it to be recognized. When kick opening the trunk, stand closer to the car and get a bit further under the vehicle.

Just noticed this video is from 1 year ago. I’m getting my Mach E premium next month that I ordered back in October. Curious how many of these issues you’re still experiencing?

Great video! Love hearing about some of the details you don’t get until you live with it. Some of these wouldn’t show up on a test drive. One note: you are mixing up kWh (energy) and kW (power aka the rate energy is transferred). A battery holds energy in kilowatt-hours and charges at a rate in kIlowatts. Your Mach-e came with 250 kilowatt-hours of energy, which it can transfer to the battery at a rate of up to 150 kilowatts. A lot of people mix this up, or incorrectly say kilowatts-per-hour, and it confuses those trying to understand charging and charger power. Apologies if you already know this. Hopefully it helps viewers.

im about to order a GT..is it hard to travel in your mach e meaning does it tell u where u need to stop and charge like the Tesla??..so if I plan a 500mile trip it will show places I can charge along the way?? great video

great vlog what is your average range? Hopefully, they will update it with software

@EVandChill

3 жыл бұрын

I haven’t done a true 100-0% test but I wouldn’t doubt that I would be able to go 230mi out of the 230mi rated battery. The battery guesstimate is pretty spot on and very conservative.

all these problems would drive me absolutely mad

For the back hatch, don’t wave your foot horizontally. Just kick it forward (vertical) directly under the left sensor. Should work every time. Got that tip from a Ford guru and it works consistently for me.

@EVandChill

3 жыл бұрын

Thanks Mark, I’ll try it out!

@janineandmichael

3 жыл бұрын

Under the center of the bumper on this vehicle

Thank you..I was considering buying one, I'll wait another 2 years

You're supposed to kick underneath the bumper for the liftgate to open. I have never had an issue with the liftgate

@EVandChill

3 жыл бұрын

Alphonso Rivera, Thank you for sharing 🙏🏼 I’ve resorted to the ‘sweeping’ motion because kicking doesn’t seem to work either for me. 🤦🏽‍♀️ Perhaps user error? I just haven’t found the sweet spot yet 🙈😂🤣

Excellent video. A lot of these are big deal breakers for me, and it sucks to see that they are pretty much all software issues, which hopefully they fix with updates.

I see and your right if all that is happening but is the vehicle inside when this happens cause that would mean not in sat view for a signal like sat- radio

@rth314

3 жыл бұрын

Yeah, she was in a garage when she was trying to connect to Sirius, so it was unrealistic to expect to change channels when not in view of the satellite. My Sirius turns off every time I pull into my garage with all my cars.

Hello, how you fix the issue with the rear camera? Or it got away by itself?

Very legitimate concerns. I hope they can fix it by 2022, these things would bug me in any vehicle & much more in a $50k vehicle

I'm glad I found this...I've been looking up videos comparing the Mach E and the Model Y for my EV when I turn in my LEAF that I've been leasing and this sort of unresponsiveness on the UI will drive me batty.

There are more comments here about how to open the MachE lift-gate, than actual MachE's exist in the world. Ford should spend more money on catching up to Tesla and less time stalking KZread review sections with bots pretending to be real people.

@ERPRocks

3 жыл бұрын

I-am-a-bot. That-does-not-compute.

I agree with your comment about merging Ford and Tesla! Why do I get the idea that Ford is using Mach e buyers as quality control for software?! Hopefully the issues are resolved quickly but I won't hold my breath. Tesla is looking likely to be my next car purchase this fall.

This and your other videos has convinced me to tell my wife no to a Mach-E. I would be hearing about the problems every day.

Put your foot under the license plate and bring it toward you. Works every time. Hopefully many of your issues were solved with the last few over air updates. Purchased ours on the 1st of April and so far (Fingers crossed) we have not experienced any of these things. 💕

also note that the middle seat in the back is super hard and uncomfortable and that if you have 3 people in the back seats the people on the left and right side will bump their elbow into the side of the car and that is uncomfortable and annoying. also the suspension of the car is a bit weird in my opinion. on my test drive the car was constantly rolling/jumping. not so noticable in the front, but it will be annoying for the poeple in the back espessially on longer trips.

Have you gotten the OTA yet?

@markshellard

3 жыл бұрын

Did you get plug n charge to work? Kyle says once it's activated you have to go back in and turn it on.

@EVandChill

3 жыл бұрын

Not yet

@EVandChill

3 жыл бұрын

I had it activated but it didn’t work still. I’ll have to try it again to see if it was fixed

Super helpful videos. I'm shopping for an EV.

has the screen lag been fixed for you? I test drove one a few days ago and didn't notice it but the sales guy had it already "started" when I got in.

Your first comment about the merge is pretty dam accurate... ford great with car builds while Tesla got software down. Great info on here!

@kylewats5632

3 жыл бұрын

Tesla has great vehicles and great software, if you made a ford with tesla software it would be nearly identical to gold plating a massive turd

So cute lol so would you buy this car again or model Y?

Just brought mine 9 days ago and I'm having same issues. I also having problem with the delay of streaming and flickering while playing music from KZread on my Android phone. This doesn't happened all the time though and it drives me insane. Even when connected the charger cable still didn't help. BUT, I would still buy this Mach-e again because of its beautiful design and cooler looking inside out than the model Y. My thinking is Ford will update their software and most or all of these issues will be resolved, but you can never changed the model Y to look as good as the Mach-e

Hi. Thinking about getting a Mach e. Was wondering if you have received updates since this video which addressed some of these issues?

@EVandChill

3 жыл бұрын

Peter, great question because I’m about to release a new vid in the next few days BUT I’ll tell you that I’m still having issues with Phone as a Key and Sync4. It’s nothing major that is keeping me from driving it but just really annoying issues that Ford needs to squash if they really want to compete with Tesla/other EVs.

I'm curious if you still have connection issues outside of the garage? I know in past GPS, Sirius XM warn that vehicle has to be out from under a roof.

Agree with all your problems and add this to the list - My iPhone starts glitching and flashing between apps whenever I place it on the charging pad. One time it even switched the phone to airplane mode. Still love the car just don't use the charging pad.

@EVandChill

3 жыл бұрын

dlcmike, wow! Thank you for sharing. I agree, there are so many things I LOVE about the Mach-E, but that is honestly very disappointing to hear. These vehicles are BRAND NEW that shouldn’t be happening at all. It sucks that you bought a new vehicle and can’t even use one of the features 😕 ...I would be tempted to take it back to the dealer and ask for a discount lol 🙈

I think you should just place your foot under the sensor area not wipe it from side to side more like forward and backward. I would not be sure if it supports the mach e yet but you can get a scanner module and a diagnostic software programme called forscan for Fords and it allows you to control things like the closing beeps etc that have been set at the factory granted it would be nice to be able to do this in the car but you can alter settings and make the car better.

I'm 2 wks into my 1st EV -the MME. Love the car. I'm coming from a low-tech gas car to the Mach E. I don't have the same frustration with 'phone as key' because it's all so new, but I get it. If I were used to that I'd be frustrated too. I owned a '66 Mustang, one of my all-time favorite cars. I didn't even know about the Mach-E until ironically, after the 1st day of looking at cars (gas, and hybrids) one pulled up alongside us. A Mustang SUV that appeared to be a Hybrid ?!?! For me, the fact that it was part of the Mustang Family is what got me interested in the car in the 1st place. I wasn't looking for an EV. I am a musician and being able to haul equipment is a must. I was worried about range, but after researching EV's and the MME I decided to dive in. We'll see how it all works out, so far, so good, but the concerns, pet peeves, etc. are some of mine as well. Driving performance is great, no disappointment whatsoever. I feel that Ford will fix a lot of these bugs. Thanks for the vid, Shannon.

@EVandChill

3 жыл бұрын

Steve, thanks for reaching out and providing your thoughts! Congratulations on your first EV, I have a few quirks with the MME but overall, it’s still a great EV! Looks fantastic as well 😃

great video

I started keeping my key. I’m hoping they get the quirks figured out when we get an update

You can’t change channels on your Satellite Radio because you are in a garage and the signal is getting blocked by the building. That’s nothing to do with your car. You would likely experience that problem in any other vehicle.

@EVandChill

3 жыл бұрын

Christopher James, I thought I might get some flax on that 😂 true-it probably wasn’t the best demonstration of it not working, and I probably could have elaborated more about it. I ended up filming in my garage because it was so windy outside, it was compromising the quality of my video. BUT the regardless of being in the garage, driving down the highway, or parked under the open sky, the satellite radio still will take MINUTES connect sometimes, and sometimes it won’t pick up at all 😕

Test drove a Tesla and thinking about the Mach E. My wife has a Honda. The lag on the info system drives my crazy. Doesn't seem like a big deal but it is. Mach E eliminated from consideration. Thanks for your informative video.

@EVandChill

3 жыл бұрын

Thanks for watching Jim!

Wow. I agree with you. Above everything else, it is a safety hazard. Talk about distracted driving trying to get Car Play to work. Not to mention I’d hate to be in a dangerous part of town and in a rush to get out of there. Ain’t happening in the Mach E. LOL!! I hope a future software update will improve these issues

@EVandChill

3 жыл бұрын

Alex C, right!?! I’ve actually thought of that ‘what if’ scenario in my head! Like what if I’m being chased by bad guys, run to my car then can’t get in?!? Then I’m dead and end up being the subject of a Netflix murder documentary...ok, my brain might be in overdrive and I might need to take a Netflix break 🙈😂

I wish we could turn off the back up alarm but I'm glad the boot up (start) time is faster also I like the push button start and stop because it allows you to put the car in accessary only mode if you just want to chill and listen to the music. I also like that the USB media player plays most digital audio formats.😀

This was a nice vlog. I really enjoy when you have complaints. You do it so calmly. You should make more content about stuff that bothers you.

I just got one and the screen works well for me. I guess they must have fixed that. The lift gate works 100% of the time for me. As others said, just kick straight under the bumper in the middle. You can turn off the lock beep in the settings. It beeps because the car obviously makes no engine noises to alert people the car is on. To me, the only issues you mentioned that are valid is the "phone as a key" function and the lift gate from inside the car. I wouldn't be mad at them for releasing the car with the PAAK being so buggy if they gave you two fobs instead of just one. Ford needs to issue another fob to every owner or fix the issue.

How long will the update take? A year like VW? Most people sold there cars

Love your videos! I agree completely about using your phone as key. I have the same issue. As far as your touch screen. My touch screen doesn't have any of those issues. I'm worried your screen may have an issue. I agree with the power lift gate that another user commented on you have to kick forward and backward. This is how it works on all Fords. My biggest issue is that I have log out and log back in for slot of my saved settings to work Plug and charge is not working. I log into the Ford app. Go to your map screen in the app. Select charging from the drop down and select the charging station your at. Activate the one that your at and it should work. Annoying I know but you can use your free charging credits.

@EVandChill

3 жыл бұрын

Hey Jose Manning! Thanks so much for your support and the tips! 🙏🏼 Very interesting to know that you don’t have the same issues 🤔 And I’ll have to try out the plug and charge that way. 🤞🏼

This is valuable for sure.....

I have literally left gas stations entirely when the pump says see cashier. Not worth guessing if the other pumps that are open will work or not

"You could just use the key fob!" Well yeah but the point is that the phone-as-a-key is supposed to work as intended. We've never had issues with our Model Y opening. Hopefully an OTA will fix that.

@EVandChill

3 жыл бұрын

Thank you mariomasta!!! 🙌🏼 I’m a little surprised at how many people are unbothered by this and say to just to use the fob-especially after Ford made such a big deal about it not being necessary! Hoping a fix comes soon! 🤞🏼

@RSH0880

3 жыл бұрын

@@EVandChill I think people are unbothered because they've never had the convenience of phone as a key. With our Tesla we never even owned a fob. The phone as a key is expected to work (though it sometimes doesn't as I previously noted). It is embarrassing and inconvenient when it doesn't. I am so used to PAAK that it was a requirement for my next car. My MachE should be arriving this week. Really hope PAAK works.

Great video. The start-up lag would be a deal-breaker for me!! As for satellite, the car was inside, so you access to satelites may have been obscured no?

@EVandChill

3 жыл бұрын

Hey Mike, so other than that time, I’ve never had an issue connecting to the satellites as long as the garage door was up. Somehow, it was just an additional fluke at the moment.

Did you test all of these features before purchasing? Curious. Problem with all of these manufactures rolling product before its ready.

Very good presentation of the issues. You are spot on. I have the same issues with Phone as a key. It’s just very inconsistent. I also own a a Tesla 3 and have never had an issue with it as well. I think the Ford pass app just sucks. Ford should go hire/steal a Tesla app tech. However even with all these issues I still prefer driving the MME vs the Tesla 3😊.

@tneznm4264

3 жыл бұрын

I was a little confused at that part because she showed she also had the key fob with her in the car, so why wasn’t the key detected? 🤔 Did I miss something?

@EVandChill

3 жыл бұрын

Hey Tnez, thanks for watching! After I tested the phone, I went and got the key fob so it wasn’t originally on me in the beginning.

If Tesla and Ford had a baby, please don't name him Tord. That laggy screen though...

@EVandChill

3 жыл бұрын

lol!! Literally laughing out loud! 😂🤣😂

Same issue you had with the unresponsive screen with the Honda right?

@EVandChill

3 жыл бұрын

Unfortunately

Once you get used to phone as a key would be very annoying to have it be inconsistent

I would be absolutely mortified if I'd bought a Mach-E only to find I had serious issues with the phone-key, that's just unacceptable for a brand new vehicle... It's also funny how they spend a good 15 seconds on showing the Ford logo, which was probably done purely to buy time for the startup process to finish in the background!

Do you have your phone set as favorite for car play? Just a thought.

@projektorcenter

3 жыл бұрын

Hey Shannon, please have a look if Siri is enabled on your phone. If not the Apple CarPlay will not work at all

@EVandChill

3 жыл бұрын

I do hav met phone set as the car’s fav. Siri is enabled. Thanks for reaching out!

Tesla hasn't always been perfect for recognizing the phone as key, especially if you own two. Usually not a huge problem on my daily driver but it has had issues. Luckily, itis usually an easy solution to tap phone on the pillar where you'd tap the key card and it will unlock. Very rarely I need to use the app to unlock. I definitely love being able to jump in and go... it would annoy me to need to start the car and then to wait that long to access anything. I hope they correct those issues going forward. Thanks for the video and sharing your dislikes.

I've had my Mach E for about 1.5 months and honestly don't have any of the same issues as you other than the phone as a key issues. My Android phone as a key has gotten a lot more reliable for me over the last month. For normal access, it probably works 95% of the time and it's just if it seems 2 keys where there is still some wonkiness. That screen lag and backup camera behavior is definitely not normal. It may be a pain, but definitely take it into the dealer as it sounds like you may have gotten a lemon. Also not sure if you have the recall notice, but for early owners the was a 21B02 software calibration update that is supposed to help. You can also try resetting Sync to see if that helps as well as I've heard folks mentioning that some dealers forgot to do that before releasing the cars to buyers.

Kick in and out on the right hand side of the license plate....not left and right. That's what works on our 2020 Explorer....that drives me nuts too. Sync3 is very laggy.

As was suggested, try a kicking motion, however i think they are a little temperamental on all cars. I have a Maserati and it takes a couple of attempts, my dealer said it's an Italian car so that's what you can expect! I would try another phone to see if it can communicate any better. Finally if Sirius is a Satellite based system perhaps the GPS receiver isn't working as it should. Here in the UK and Europe we have DAB Digital radio which can be a bit patchy In certain locations. Great video though, and I think they are all valid issues that your dealer should look at.

@insman11

3 жыл бұрын

Yes. I noticed the sweeping motion to get the truck to open. Gotta kick it. Same in my 2019 Edge. The garage really cuts down on connection.

My understanding is that Ford has already released at least one OTA update - so be sure you have received that. Some of these issues have me puzzled as so many reviewers have NOT experienced these problems. One thing I have to note from the outset is that I have experienced MANY connection and app issues ever since IOS 12. Currently I am at IOS 14 and these issues still persist. (I own an iPhone XR) Do you have the permissions for the app set to always as opposed to when using the app? Do you have Wi Fi AND Bluetooth enabled? They should both be enabled. Make sure the car's modem is activated and connect key fob or phone (1 at a time) with one out of Bluetooth range. Bluetooth is a finicky type of connection (for example, A Bluetooth 2 device next to a Bluetooth 3 device can cause one to to have spotty or no connection) Perhaps you should re setup PAAK. If you're going to carry the key fob with you at the same time you have the PAAK functionality enabled then make one driver 1 and the other driver 2. The device closest to the key holder inside the center console may take priority. Keep the fob and phone away from any electromechanical device when in the car if possible. I have driven the Mach-E but haven't taken delivery of one yet but I did not experience the slow to load screen issue you are having. You may indeed need to visit a dealer. Hopefully Ford will release a software/firmware update to resolve these issues. Have you tried wired Car Play to see if it works properly? (as a control) I'm surprised that Sirius works (reliably) in the garage with the shark fin at the back of the garage. I have a Mach-E on order so the laggy backup camera has me worried. My current ICE vehicle has this issue and I HATE THAT. Ford's instruction to use the kick to open feature for the liftgate is to kick forward under the center of the rear bumper. I wish you all the best and thank you for making this video!

Glad that I will buy a fully loaded Mustang Mach-E 4X Premium!

@EVandChill

3 жыл бұрын

Despite these issues (and some will hopefully be fixed with an OTA), it’s a truly great vehicle! 🙌🏼

I would totally agree with you. Love my Tesla because the tech is mostly flawless. We drove the mach e but decided on the e-tron instead. The tech was better sorted.

@CosmicAminos

3 жыл бұрын

All that being said, just had an issue getting the Audi app to work at a EA charger. 😂 Luckily I called EA and they smade the charging session free, but said it was an audi issue.

We feel your pain After watching your video we are not taking delivery of our Route 1 Mustang Mach-E that we ordered back in Sept 2020 This was our VIN# 3FMTK2R70MMA21352 Star White Metallic Tri-Coat with Black Onyx ActiveX™ Seating Material It has Shipped with an estimated delivery date of 4/19/2021 - 4/25/2021 We just found out that the rear hatch door does not open automatically even while using the key fob mobile app foot motion or by just pressing the hatch button You have to press the hatch door button and then pull the hatch door open and push it closed The auto opening and closing of the hatch door feature is not even available as an option on the Route 1 model even with an MSRP of $52,240.00 FORD are you hearing us!

I feel your pain.

It’s a year since your video. DID FORD FIX all these quirks with the phone as key and the phone connection?