Ford by doing this is automatically sending their customers away straight to Tesla.

@youmakeitreal

2 жыл бұрын

...Hoping they will buy a gas burner, but they just don't get it😑

@shehbazinator

2 жыл бұрын

Amen

@curtiswilson4737

2 жыл бұрын

How many times have it been told to not buy the first generation? So, that kinda was their fault to a point, cause they wanted to be the first ones to have it, so they can brag. That's an old tactic.

@curtiswilson4737

2 жыл бұрын

@@youmakeitreal they're to anxious to get one and brag about it, all to be disappointed. Sucks for them.

@Pea-G

2 жыл бұрын

@@curtiswilson4737 damn, you’re really mad that you can’t afford a Mach-E, honestly hilarious

The disconnect between Ford and their Dealerships is ridiculous

@mattao18

3 жыл бұрын

It's only gonna get worse trying to transition them to EVs, since less moving parts means less repairs; Great for consumers, a literal gut punch to dealerships who rely on repairs for income.

@lavafriction

3 жыл бұрын

@@mattao18 it will get better the worse times are only in transitions

@snakeeyes9246

3 жыл бұрын

My uncle once had an Explorer that didn't even last him 40K miles before it was totally broken. He switched to GM and has since bought a Toyota 4Runner TRD Pro. Tesla included, I will never buy an American vehicle. Ever.

@allanrobbins5584

2 жыл бұрын

I love my Ford products but I must agree that sometimes I feel like the manufacturer and dealer work for competing companies

@Smurphenstein

2 жыл бұрын

Ford dealers and service are the entire reason I no longer buy Ford any more.

Never buy a 1st generation US car. You then become the beta test site. Wait until reliability data is available.

@daviddrake6875

2 жыл бұрын

I leased a 2017 Bolt battery changed by dealership just in case. After that 150,000 miles no major problems. In my opinion just enough knobs and buttons. An infotainment system with 8 speakers standard on the base model almost audiophile quality sound with good source.

Funny how the CEO of Ford was making fun of Tesla quality issues... Gotta love karma...

@JeffBlazos69

3 жыл бұрын

I don't think either have room to speak. Tesla was literally cutting safety tests to put cars out faster. They found crack pipes at the manufacturing plant.. Musk is a fucking good ball. That being said I hate Ford I drive a charger.

@shehbazinator

2 жыл бұрын

Cut losses…get a Tesla instead

@p.t.9709

2 жыл бұрын

Software will have more and more of a prominent role in the “quality” of a car. Software is definitely NOT Ford’s strength.

@dronexfun8469

2 жыл бұрын

The Karma is dead sexy.

@America1st69

2 жыл бұрын

@@shehbazinator Tesla is junk too

Funny how legacy auto claims to offer OTA software updates but people still need to go in to the dealer for updates / fixes?

@garychadwick1240

3 жыл бұрын

Or even go in for ‘not fixes’.

@PropiedApp

3 жыл бұрын

@@garychadwick1240 lol

@jamesseay9943

3 жыл бұрын

Ford gave us 2 options. Go to dealer now to get the update, or wait for the OTA (over the air) to come out.

@hfe1833

3 жыл бұрын

Of course... "service fee" 😁

@jacecraft

3 жыл бұрын

Mine work great! No issues at all.

This is a reminder that many will not remember. When the Tesla Model 3 was first released the braking distance was not up to par, Tesla reduced the braking distance with a OTA update that took only 20 minutes for the entire fleet and you didn't have to take your car to a dealership. Recently Tesla updated 320,000 cars in China with a OTA update all at once. Ford should be better.

@flthunderdigginwrob3162

2 жыл бұрын

Yep, Over the Air updates, why can't the BIG 3 automakers do this?

@extendedepicmusic5017

2 жыл бұрын

@@flthunderdigginwrob3162 tesla owns the 5th largest computer on planet earth. They are in the process of building the largest (Dojo). That is how they store all of their data

@flthunderdigginwrob3162

2 жыл бұрын

@@extendedepicmusic5017 Epic Music, yes, and that's how they can do updates remotely that no one else can and why they are SO far ahead of the OEM's!

@extendedepicmusic5017

2 жыл бұрын

@@flthunderdigginwrob3162 I agree 100%, It is the tech and data that wins the game. The OEMs will not catch up. Tesla is too far ahead and they are still advancing rapidly

@IDNHANTU2day

2 жыл бұрын

You cant OTA (Over the air) with OTS (off the shelf), which is how Ford rushed to put out a car using what ever parts they had.

So true It’s a massive disconnect in the dealership. I went in to buy my Mach-E and I knew more than the people in the dealership about the Mach-E 🤔🤦🏽

@justsomeguy934

3 жыл бұрын

That is a very common experience! I know Nissan Leaf owners where the dealer tried to talk them out of an electric car during the sales process.

@infotime

3 жыл бұрын

That's not unique to EVs. True with a lot of cars and car salespeople.

@sulddrea

3 жыл бұрын

Dealers only care about the moment of the sale and few months later your maintenance profits.

@jimbob2395

3 жыл бұрын

Thats more or less how it was when I looked at a bronco sport a while back. I seem to have known more about it than the sales guy

@rboz4637

2 жыл бұрын

Buy American!

if there is no potential to make money, the dealers wont even try

@rkalla

3 жыл бұрын

Yep :(

@sulddrea

3 жыл бұрын

Dealership and maintenance profit model that legacy makers dug themselves into. It worked then but not in 2021 anymore.

@sulddrea

3 жыл бұрын

Dealership and maintenance profit model that legacy makers dug themselves into. It worked then but not in 2021 anymore.

@clintatk

3 жыл бұрын

The basic truth. So much hate and anxiety in the dealership world right now. They see capital gains death ahead.

@clintatk

3 жыл бұрын

@@sulddrea Their strategy is lobbyist money in state legislator's pockets. Note the wacky nonsense laws that Tesla has to navigate to get a car to you.

I am a Service Manager at a Ford dealership, and I completely agree with you, and understand your frustrations. Being a software issue, there is nothing that the technicians at the dealership can do to fix it besides download and install the software that the manufacturer provides. This is frustrating for the customer, and for the dealership. My goal is to get the customer taken care of, and nothing is more frustrating than having a customer upset with my team when we want to help but our hands are tied by the lack of effective software solutions. We are also frustrated with the FordPass appointment setting function. It often does not integrate with the dealer software, and appointments don't come through. The other problem with online appointments is that the service department doesn't see them until the customer comes in and gives their information for the advisor to look it up. People often set appointments online for things that require a long time to repair, or don't even have a solution from the manufacturer yet. For anything other than just basic maintenance, I always recommend calling in and setting the appointment with the service advisor, so they can explain the process and manage expectations. I'm not saying this is the customers fault, I am just explaining how that system works so you know what to expect and can plan accordingly.

@EVandChill

3 жыл бұрын

Hey fireinthewhole, first off, thanks for what you do. A lot of comments bashing service departments and I do hold the one I interacted responsible for their unprofessionalism but I understand that not all service departments are the same so thanks. I’m a big believer that positive or negative interactions are largely based on how the team is managed and it does take a good leader in order to have great trickle down effects so you admitting shortfalls greatly shows that you must lead your team well. Secondly, appreciate the insight on how problems are/are not fixed and the reasons why.

@Roddy229

3 жыл бұрын

@@EVandChill I too have worked for a dealership service team, and I will agree with the OP. Ford really dropped the ball on this one.

@nickb5914

2 жыл бұрын

Soooo don't buy a ford because dealer and manufacturer don't have their shit together...

@davidc2072

2 жыл бұрын

If I were you I'd make the jump to an all-EV company if Ford doesn't adapt quickly. kzread.info/dash/bejne/n2WfqtWdY7LJqMY.html

@rogerstarkey5390

2 жыл бұрын

@@EVandChill The next question would be "is fireinthewhole in your area!?"

"Beating a dead horse" was hilarious! Y'all did a great job! Welcome J2!

Love how the video about the Mach-E is filmed from inside a Tesla :D

@Mutatedchromosomes333

3 жыл бұрын

Ford is a garbage brand they need to do better

@JamesDavis-mb1jw

3 жыл бұрын

@@Mutatedchromosomes333 No they’re not. Plenty of people have issues with Tesla’s The real problem is that these aren’t really cars. They’re just rolling technology. When cars were more mechanical it was often easier to diagnose and repair than go through lines of code looking for a glitch. Sometimes the fix will just create an issue down the road because those codes are so intertwined.

@JamesDavis-mb1jw

3 жыл бұрын

@Miguel Padilla Nope. Yep. Cars require engines or combustion. EVs run off motors. Electric Vehicle 😉

@daewooparts

3 жыл бұрын

FORD Found On Road Dead .....yup quality is job none at Ford

@JamesDavis-mb1jw

3 жыл бұрын

@Miguel Padilla I thought my wink emoji was clear enough for the feels. Technically not but I digress. If I have a dislike of the whole ev thing, it would be in how disposable these vehicles will be negating what few environmental benefits they may produce.

I had two Ford Focus Electrics, both of which died and both of which Ford was unable to fix for three months. There is no way that I would buy another Ford electric vehicle. Now I am a happy Tesla owner and have had over three years of trouble free motoring.

If this was a Tesla the media would of been all over this. Sorry to hear about your poor experience.

@steveresis9169

3 жыл бұрын

Exactly! But who spends Billions of dollars of advertising to the media? Not too cynical here :-)

@USGrant21st

2 жыл бұрын

Bullshit, Tesla has a load of problems, there is no comparison.

Imagine launching a car, then not knowing how to support it because you aren’t vertically integrated in the first place. Dang Ford, you’re too mature of a company to be this broken!

@frontspring1

3 жыл бұрын

First world problems.

@TheMalbroughs

3 жыл бұрын

Ford will be bankrupt in 4 years.

@dzerres

2 жыл бұрын

No, wait until Chrysler or whatever it's called now, launches an electric car or maybe they'll go bankrupt before they can get one out the door. OEMs are pathetic and their dealerships are worse.

@635574

2 жыл бұрын

Too broken to be in business

@lateral1385

2 жыл бұрын

@@TheMalbroughs doubtful. I’m seeing a lot of their new cars on the road. They know how to market and sell a good looking vehicle. Even if it’s made of plastic and powered by three cylinders. As long as they put an Aston Martin grill on the front, who gives a shit?

This problem isn’t unique to Ford EV. I have had similar frustrations with my 2018 F-150. Constant issues not resolved by dealers and corporate’s only suggestion is to try other dealers. Warranty work so far exceeds $7K, which includes some engine work. I have leaned my lesson to avoid Ford. Tesla sounds to be better.

@EVandChill

3 жыл бұрын

Sorry to hear about your pain David

@REAPERBLANKS

3 жыл бұрын

My 2018 F350 was down 6 months last year and now it's down since February. FORD CORPORATE is non existence in making this right and we not gonna even mention the worst dealership I have ever been to. Very dishonest, internal issues for them become your problem but they make it seem like you caused their down fall or short comings

@torchlord11

2 жыл бұрын

I don't have a Tesla but most of Tesla's problems are repairable via their van that comes to your vehicle. I've seen some repair stories where Tesla nee the car had some issues and told you about them over the air and had a vehicle sent to fix the issue. I know Tesla has had numerous issues and still has some way to go especially with Right To Repair so hopefully, Ford gets their act together because we need happy Ford customers so the EV movement keeps gaining momentum.

@barackblows1942

2 жыл бұрын

@@torchlord11 The EV momentum is being forced by a corrupt communist government. FJB FEVs 🖕🖕🖕🇨🇳🇨🇳🇨🇳

@Ultrajamz

2 жыл бұрын

Look at Louis Rossmanns videos… Tesla has different type of issues

Working as an engineer in the automotive sector, it humours me how car companies are trying to introduce features no customer ever wanted that fail to work half the time and end up annoying customers.

This is why legacy OE's will die - their own dealer networks are going to kill them and the entire time both are dragging each other down - they will be pointing the finger at one another for blame.

@jshockey100

3 жыл бұрын

The problem is Teslas not really any better. They have shoddy construction, mis-aligned door panels, non-automotive grade components, and poor parts distribution for any kind of repair. I've seen plenty of videos of Teslas that are just as bad if not worse. I thinks tesla is good at the software/tech aspect but they're not great at actually building a vehicle. Ideally I'd like Tesla software/tech included with a vehicle from a more experienced car company.

@rkalla

3 жыл бұрын

@@jshockey100 I don't understand how this is a response to my comment - this is just a collection of your positions on Tesla; nothing comparable to the OEM/dealer networks on the legacy side exists for Tesla - full stop. The entirety of your post is a collection of OTHER ideals you have about the company, which is fine of course, but doesn't tie into the point I made.

@Pilotin74

3 жыл бұрын

@@rkalla - Jeez man calm down, why are you getting so testy?! @jshockey100 made a valid point and just expanded upon your initial statement.

@jshockey100

3 жыл бұрын

@@rkalla I don't think you understand that you're argument is helping my case. The fact the Tesla has limited distribution network for repairs/parts and are incapable of handling the repairs in-house in a timely manner is a problem. I've heard of people waiting months for a screen replacement, which controls your A/C, Radio, Seats, Etc.

@Sewcrates

3 жыл бұрын

The Tesla complaints are exaggerated by media and Tesla haters. No complaints from me or all the other owners in my circle. There is a reason that Tesla brand loyalty is higher than any other car company.

So Tesla service > Ford service. Imagine that. Tesla has improved its service and this experience is why people avoid traditional dealerships. Just sell it for a model Y.

@PropiedApp

3 жыл бұрын

Agree

@MaxxerG

3 жыл бұрын

That’s why I just took delivery of my Model Y

@ChicagoBob123

3 жыл бұрын

Model S plaid just started on fire at a stop light temporarily locking the driver in. Another went over 100 miles pretty hour. Tesla has issues too.

@PropiedApp

3 жыл бұрын

@@ChicagoBob123 lol, investigate deeper dude…

@1flash3571

3 жыл бұрын

@@ChicagoBob123 There is a manual system to unlock the door. So, your argument is MOOT.

They sold me a car in 2013 that they cant fix. Now i definitely wont buy a Ford product again. So disappointed.

Unfortunately, this isn't anything new with Ford, or dealerships in general. Some are better than others. You hit the nail right on the head regarding the software issues. There are many from what I'm reading. Ford didn't do enough testing and is now dealing with a lot of warranty work as a result. The other worrying thing is that some of the fixes are either not permanent, or don't completely solve the problem. I would not get rid of the Tesla.

It's not the Mach-E, it's Ford. I had the EXACT same experience with a 2020 Explorer ST. Same messed up software and same bad dealer experience of trying to blame me. I live in CA so it doesn't matter what dealer you go to. Ultimately it was bought back by Ford under the lemon law.

@royale192

2 жыл бұрын

Hey you had your 2020 brought back. I have my 2020 limited on the current lemon law in my state. I have a question about the process

@merco8685

2 жыл бұрын

@@royale192Hi, what's your question? It took a long time.

@royale192

2 жыл бұрын

@@merco8685 so I have my 2020 they agreed for the buy back or replacement for my limited. I just waiting for the offer. Was told it should take less than a week.

@royale192

2 жыл бұрын

@@merco8685 but did they make a decent offer or did you have to go back and forth with them

@merco8685

2 жыл бұрын

@@royale192 They were fair with the buyback price. The process took about 2+ months to get me the offer. The whole process took over 4 months! because of COVID shutdowns.

You’re learning the hard way. Sell the Mach-E before the resale plummets. The legacy OEMs don’t want to commit to EVs and the dealerships have NO incentive to be helpful because they make all their money on service and EVs (at least those of Tesla’s quality) require almost none. And please God do not double down on the Ford failure by buying a F150 Lightning. Buy a Cybertruck!

You lost me at “I don’t blame Ford for it.”

@alexndichu6629

2 жыл бұрын

We share the same sentiments, lol..

@krasnaludek298

2 жыл бұрын

It’s not Ford … my son’s 2020 Toyota Corolla can’t be repaired due to an electronics backorder. China created this global crisis - how quickly people are willing to give them a pass.

"Not to beat a dead horse,"- Mustang Mach E, I See what you did there.

@ItsBinhRepaired

2 жыл бұрын

She literally said because it's a mustang...there's nothing to see there. Lol

The attitude of the Service Department at the Dealership is, unfortunately, typical... regardless of make and model. To top it off, they plead with you to give them a 5 star review. Change dealerships. I've found they are not all the same. Some, probably the minority, actually care to do their jobs. On the software issues... this problem plagues all auto manufactures. Car companies are not software companies. Ford knew this a decade ago with their SYNC system, so outsourced it to Microsoft. But, then, you have communication issues on what the Manufacture wants and what the software vendor understands. SYNC had issues (per Consumer Reports), though mine seemed too work fine. Tesla fights a different battle. They were never a car company (as evidence the first body they used was a Lotus Elan). Tesla is a Tech Company. This is why they have better software, but... the actual car isn't as good (e.g. fit and finish issues).

@royphillips7644

3 жыл бұрын

Tesla fit and finish is very good now. And will improve easily in the next couple of years. Ford has been doing this a long time but they are clueless about electric vehicles.

@luisvilla799

3 жыл бұрын

Man you brought up some great points also Tesla is not a manufacturing company to the level of Ford GM Toyota, and finding parts for Tesla are a bitch lol

@royphillips7644

3 жыл бұрын

@@luisvilla799 Ford GM and Toyota don’t manufacture parts really. They subcontract to get the parts from the cheapest supplier and that can change based upon who is the cheapest at that time. Tesla doesn’t have any parts because their cars haven’t been wrecked enough to get them out of the salvage yard like the other companies.

@jmar393

3 жыл бұрын

@@luisvilla799 Tesla is not a manufacturing company?? In less than 1 year from today they will have the 2 largest factories up and running in the world.

@luisvilla799

3 жыл бұрын

@@jmar393 not on the level of Toyota gm Ford VW, I think thats why they are having problems with supply chain also along with Tesla keeping everything in house, in regards with parts AMD supply for OEM parts

Please don’t trade in a Tesla for a Ford EV. If you want a reliable EV get a Tesla. They actually have people who understand the tech and have large teams of software engineers. Also you shouldn’t even need to go to the dealer since Ford is supposed to have over the air updates - so what gives?

@mattao18

3 жыл бұрын

Exactly, very well said. Tesla is built from the ground up as an EV maker and is working to control every aspect start to finish; I try to stay objective but in the end I can't imagine buying a non-Tesla EV.

@omaralkayal7598

3 жыл бұрын

@@mattao18 Wait until you have to replace the screen on the Tesla then you’ll seriously hate your life

@mattao18

3 жыл бұрын

@@omaralkayal7598 My 2012 Camaro had a known common radio console issue, which even a new component didnt fix. So I upgraded to a 2016 Camaro (a remodeled year) and it has a radio console issue. FML right? From what I've seen I believe Teslas to be better as a whole, so I'll take my chances.

@qman66

3 жыл бұрын

@@omaralkayal7598 come on Omar you could have came up with something better than that

@wg4ever58

3 жыл бұрын

I have heard tons of horror stories of service issues, from Tesla. The biggest one was about the screen going out, and being told they couldn't fix it for 3 weeks, even though they couldn't use the car, without the screen. Tesla service sucks, along with a history of poor workmanship, coming off the assembly line, and still being delivered to new owners.

But but but but but … legacy auto is just as advanced as Tesla is software and OTA updates …. I said it once and I’m going to say it again. There is no competition for Tesla. Not even close.

@j.kevinmcnary9561

3 жыл бұрын

All Taycans recalled because of total power failure while driving.

@creolerican

3 жыл бұрын

@@j.kevinmcnary9561 but the mass media will BARELY cover that headline because they are a legacy OEM manufacturer, Not an Industry DISRUPTER like TESLA.

@olejorgensen1964

3 жыл бұрын

@@creolerican Well, unless Tesla has to "Recall" thousands of cars (Read OTA update) - The old media will surely cover that.

@richardbutton1179

3 жыл бұрын

@@j.kevinmcnary9561 Does that include its Audi twin?

@creolerican

3 жыл бұрын

@@olejorgensen1964 the word RECALL was used as FUD to short Tesla stock, nothing more, nothing less. Haters are going to Hate!

Its 2021 people, don't buy the blackberry of cars.

@cherryocola

3 жыл бұрын

Exactly, when I owned the iphone 3G back in the day, people would still go get a new dumb phone with the outdated touchscreen thinking its the same thing. Theres just too many stupid consumers out there.

@adityasahasranshu7503

3 жыл бұрын

@@cherryocola agree, and those customers give a false sense of assurance to the OEMs about their future and product. And when they start to grasp the serious of the reality, its already too late. It's like yes android phones get software updates but about 1 year after being released by Google, vs Apple updated all products at the same time all over the world.

@MrSwaggles

3 жыл бұрын

@@cherryocola Genuine question as someone heavily considering a Mach E -- how does the $15k price difference factor in here? Obviously it's not a Tesla, but it seems disingenuous to call everyone who doesn't buy a $2000 Macbook a "stupid consumer" because they bought a Microsoft Surface instead.

@cherryocola

3 жыл бұрын

@@MrSwaggles does that 15k factor in the dealerships mark up? things that come in mind include charging stations, autopilot and maintenace fee (watch Sandy Munro on Mach E maintenance). Of course if money is the priority for you, you already have your answer, but saying the experience of owning either EV is indifferent is a bit far fetched.

@cherryocola

3 жыл бұрын

@@MrSwaggles btw, i have owned the microsoft surface 4 and have been using an android phone for the last couple of years, so I am not a die hard fan as you may have assumed.

Shannon and J2 - If FORD sees this video, the management of that dealership are going to experience a lot of mental pain. Hang in there, these problems will be fixed by a different dealership.

@Hardcaslte

3 жыл бұрын

Agreed, it's a real PITA but honestly this isn't just a Ford dealership issue. My wife had similar issues with Ford and Nissan repair department with her Escape then her Rogue. At this point I'm convinced any dealership that isn't a premium manufacturer like Volvo, Mercedes, etc., none of them consistently will know what they're doing and you'll get different answers from different dealership service departments. If you have a reliable dealership service department for the love of God never move to a different city lol

@garychadwick1240

3 жыл бұрын

@@Hardcaslte I guarantee you Tesla don’t have this problem. First, they make cars that work. Second, they do ‘real Over-the-air’ updates and can access almost every part of the car remotely as it sits on your drive at home. Thirdly, they don’t use dealers (who just take the money and provide negative experiences for the customer from the day they order the car, throughout the car’s life at every service and fault repair, through to the day they trade the car in and repeat their first mistake).

@roccosperanza

3 жыл бұрын

And this is why the dealership model will destroy legacy auto.

@JK4507

3 жыл бұрын

Shannon, J2 and J3, SELL your Mach E and order something else. Your annoyances with this vehicle and the Ford dealers are never going to end.

@mikefarrington7141

3 жыл бұрын

@@garychadwick1240 Yes, they're on point with their OTA game. But from EVERYTHING I've ever heard, the service center experience is anything but smooth and painless.

Your vid makes me glad I purchased a model Y. Originally, I went to purchase a Mach E, but the Atl dealers wanted upwards of 7K over MSRP for a "premium" car. Thus, I told them to keep their Mach E and ordered my model Y. I was lucky and took delivery in only three weeks.

Send this video to Ford Corporate if you haven't already. This type of "service" experience is disgusting and yall shouldn't have had to deal with this when spending so much. Goodluck!

@clintatk

3 жыл бұрын

Normally, the Company would threaten to pull a dealer's license if they failed to properly train their technicians. But with the EVs don't hold your breath..

@luisvilla799

3 жыл бұрын

Unfortunately this doesnt really fall on Ford Corporate it's the dealer which is a 3rd party Ford already sold there vehicle to the stealership

@clintatk

3 жыл бұрын

@@luisvilla799 Ah but that logic doesn't work. The auto companies created the dealership system. They can't throw their hands up and say, "Not us!" , when it is. If they build a car that doesn't have a reliable service system, then they really shouldn't be selling that car until they do. If they want to stick to the dealership system rather than switching to direct sales plus service centers, they better fix that system immediately.

@nickloss2377

3 жыл бұрын

just share the video on twitter. Companies hate twitter because it allows anyone to share their complaints with the world...their responses to those complaints are also scrutinized. I got a free Swiffer WetJet, Keurig Coffee Maker, new computer PSU and 2 free oil changes from my car dealership because I publicly complained about shoddy quality, defective parts or rude customer service.. (they were legitimate complaints that weren't being addressed by the company's normal support channels. I wasn't just taking advantage..)

This is the problem most legacy OEMs will have - they do not have highly skilled software engineers working for them. This is why Tesla's lead will be unassailable.

@ChicagoBob123

3 жыл бұрын

Not for long. Ford will deal with this.

@kendonato1887

3 жыл бұрын

@@ChicagoBob123 Yes.. with THIS, eventually... I wish Ford all the best trying to break free of the dealership model though LOL

@ChicagoBob123

3 жыл бұрын

@@kendonato1887 think of the dealership convenience. Test drive for people and mechanics that will eventually know how to work with electrics

@kendonato1887

3 жыл бұрын

@@ChicagoBob123 Dealerships make money from service, not selling cars. They have no interest in selling EVs and less in servicing them since they require such little service. Also, they are separate entities and there has always been that communication gap between dealer and OEM. It's a dead model.

@kendonato1887

3 жыл бұрын

@@ChicagoBob123 For instance, I had a sensor in my Model Y that was defective. I scheduled maintenance via app - they remotely diagnosed the issue and had a tech drive to my house and replace the part. Dealers don't want any part of that.

Just bought a Tesla, was going to look at the Ford for the rebate but then thought, "WHAT AM I THINKING"... this is new technology, and I want a company that knows what they are doing! Tesla it was and I LOVE it!

@Wirmish

3 жыл бұрын

You have a brain sir.

The automaker known for combustion engines and running "Built for America" commercials while building the Mach E in Mexico is having trouble with their EV? Shocker. Transitioning from ICE to EV for these legacy makers has a ton of hurdles, not the least of which being supply chain and the dealerships who make money off costly repairs.

@omaralkayal7598

3 жыл бұрын

Don’t blame the ICE engines for this man All companies do this because without faults they won’t make money off of you What about Tesla having broken screens all the time that you have to replace ?

@royphillips7644

3 жыл бұрын

@@omaralkayal7598 Broken screens? When did that happen and On how many models?

@akira28shima32

3 жыл бұрын

@@omaralkayal7598 That’s BS. Everyone pays the same for a Tesla. With Ford, if you’re a woman or even old, they will screw the heck out of you. That’s the business model you’re defending?

@mattao18

3 жыл бұрын

@@omaralkayal7598 I'm not saying they're perfect, just I trust them with EVs - the thing they've always done - more than legacy automakers. Also that they don't have to worry about things like dealerships not wanting to sell their vehicle because they don't make money on the back-end (IE repairs). I've heard no widespread screen issues. Things break, and I know Tesla has had quality control issues. As a whole I'd still rather roll the dice on a Tesla over any other EV. (And will day one for $25k Tesla)

@EVandChill

3 жыл бұрын

Omar, to be fair, I’ve only known of one person that had to have their screen replaced. I’m sure there are more but from all the engagements I have with Tesla/owners and forums, that’s all I know of.

"Can you bring your car in..." is the very definition of a recall.

This is a problem with OG Automakers. Electric cars are computers on wheels and they have little to no experience with software. Don't be too hard on the dealership. There is probably a bug in the software update itself. So they would not have ability to fix and are dependent on Ford. They should have provided better customer service though. As for the F150 Lightening do a hard spec by spec comparison to Tesla Cyber truck. Long story short the Cybertruck is a better deal and has better features they are just not in a traditional package.

@bullitthead7853

2 жыл бұрын

OG Automakers have ALOT of experience with software. Cars have had computerized engine controls since the early 1980's. It started with computerized engine controls then antilock brakes and airbags came along, over time computers have migrated into most vehicle systems. Modern autos have 20-30ish networked computers controlling all aspects of the vehicle. Not sure why Ford is having issues with this reflash but I wouldn't say it's because they have little to no experience with software. Perhaps it is their lack of experience with programming to support cell phone functionality though.

@ericcousino2068

2 жыл бұрын

@@bullitthead7853 Yes but that is with combustion cars. Electric cars are a totally different animal. Just the power management system alone is much more complex, not to mention navigation cameras braking regen. The mere fact that Ford did not come out of the gate with over the air updates indicates how far behind they are in software let alone hardware. And haven't even started on the poor mechanical design. Sandy Munro who is a auto design expert and his team broke down a Mach E and compare the design to Tesla and it was not even close. Mach E was very poorly designed and inefficient. The sad thing is that Sandy said the Mach E was still took second place to Tesla ahead of all the other electric car brands. Electric cars are a totally different beast. Ford is a decade or more behind Tesla and Telsa's lead is growing.

@common_c3nts

2 жыл бұрын

This 100% the dealers fault for not training their techs to fix cars they are selling. The dealer should have called them 3 weeks ago then maybe there could be an understanding. But to lie to them for 3 weeks and then waste their time is pathetic. This dealership needs to close down.

@ericcousino2068

2 жыл бұрын

@@common_c3nts this is not a mechanical issue that they would be taught at the dealership level. It is a software bug. Dealerships do not and should not be debugging software problems and making software fixes. This has to be done from a centralized support team at Ford or else you wouldhave a patchwork of software fixes of varying quality from different dealerships. The whole fleet of Mach E's would be useless within a month. This is Ford's problem and it is their problem to solve.

Sell it to CarMax for $46k as they've promised… and get another Tesla and NEVER go back to Ford, GM, or FCA "slick-looking" grabage.

@user-tb7rn1il3q

2 жыл бұрын

All 4 Domestic automakers still have questionable reliability. The Japanese and Koreans will dominate EVs and PHEVs. People need a car that just works.

@viewer7200

2 жыл бұрын

@@user-tb7rn1il3q Exactly. These union-made flashy-trashy killed Anton Yelchin. A brand new Jeep Grand Cherokee crushed the actor, because of the idiotic gear selector design... I mean, c'mon. Tip to the wealthy: spend your money elsewhere. Cadillac, Lincoln, Jeep: overpriced, technologically outdated TRASH.

Ask for a loaner free of charge until it can be fixed

Poor experience at a car dealership? That seems so out of character. Hahaha, no. Car dealerships are the blockbuster of 2030.

Thanks for sharing…. I will be buying a Tesla for sure! I will not be wasting time with a Ford.

‘Beat a dead horse’ LOL. My favorite line!! So glad you had J2 join the video. You guys - with J3 of course - make a great team!!

You need to blame Ford for this, its their lack of enforcement to the dealerships in ensuring the dealerships are trained. Honestly though, what did you expect from ICE manufacturers at this early stage in their attempt to break into the EV market? Remember the key phrase "Substance over Style" all the time.... Next time buy a Tesla....

I had this similar experience with my Mach E. Dealer had the car for 6 hrs, gave me a call that they would have to hold the car until Ford HQ helped them install the update, thankfully they were able to update and give me back the car the same day. Compentecy is dealer dependent, hopefully all their future updates are OTA.

@Tore_Lund

2 жыл бұрын

That was honest and fair treatment you got there.

When we went to test drive the Mach-E, the dealer didn't have any record of our appointment, even though they'd texted us twice to confirm (and we'd made the appointment a week before). So glad we decided to go with the Model Y. Starting to seem like Ford is just doing EVs for their compliance vehicles and they don't really care about selling them.

It’s a Ford, you can’t expect any better.

@RadioCamp

2 жыл бұрын

As they use to say: "FORD: Fix Or Repair Daily"

Tesla-owners, like you and me, are going to have 'issues" with any non-Tesla for another decade. Glad you had this experience so the rest of us realize that.

I've owned two Fords and both died years before they should have. I will never buy another Ford.

The Ford app sucks they have had so many problem with security, crashing, reliability, they even pulled a portion of the app (Apple Watch version).

Sounds to me like the Ford dealer you took it too has absolutely no clue what they are doing, regarding software programming! If they brick it after an update, it’s either a flaw in the firmware (which is easily remedied by flash updating the previous working firmware) or the person doing the programming. Which sounds like the case, since they claim they’ll brick it and not be able to recover it.

@jamesdevasto7073

3 жыл бұрын

You can’t flash back to a working firmware. It does not work like that

@patrickchapman3242

3 жыл бұрын

@@jamesdevasto7073 Not sure if it's anything like PC motherboard firmware BUT, if it is, you've been able to do that for decades. EEPROM and EPROM (UV freq light) prior to that.

@jamesdevasto7073

3 жыл бұрын

@@patrickchapman3242 unfortunately it is not like that. Working at a dealership you only have the current software to choose from when updating. If you go back in after trying to update you still only have one choice. All updates are from the manufacturer. They don’t allow you to go back.

@stevemit2858

3 жыл бұрын

@@jamesdevasto7073 It does work like that. I’m in the software industry, my job is writing the code for those chips and the software that flash updates them. Are you saying Ford would not allow it’s dealerships permission to use an older firmware if told the new one is bricking the cars?

@jamesdevasto7073

3 жыл бұрын

@@stevemit2858 yes it is what I am saying. I have been in the auto industry for 25 years. The manufacturer has never let us go backward. They have removed programs before so you could not update it. But never backwards. I understand the software industry because my brother works in it. It not the same in the auto industry. He even told me that.

I ordered my Mach E in February and received it this week. I’ve been having issues with Apple Car play so far (I thought it was just me 😂) I’m glad I’m not alone. I hope they get a fix for it soon because it’s driving me nuts to own something that has this much cool technology and not be able to utilize it properly.

@EVandChill

3 жыл бұрын

Come on Ford!

Same here. Dropped the car off at 730 am. They had the car all day. I picked it up at 5 pm, no loaner for us and I was told the update was done, they could not fix the charge door and the brake lights are loose and rattling. The kick to open also doesn't work. I was very upset. They informed me that nothing could be fixed at this time, they did the software update and it still doesn't work as it should. I also carry the key fob in my purse....aggravated with all the money we paid for the car

Wow!! Wow!! Very very interesting to know. Thanks for sharing your video. Please keep updating us.

Not surprised that the made-in-Mexico Mach-E is having quality issues. EV's with convenience features like OTA updates and phone as key are so dependent on great software engineering married to solid manufacturing quality standards (read Tesla). Doesn't matter if the car "looks sexy" if it can't provide basic functionality like opening the door.

@michaelcharach

2 жыл бұрын

Wait till one of the millions of hoses starts leaking coolant all over your garage..

You guys were super patient and reasonable. Kudos for staying positive but my blood pressure went up just watching it and making me reconsider buying one. These are unacceptable problems in my view.

@EVandChill

2 жыл бұрын

Hey Dave, if that makes your blood pressure go up, you may want to wait. As good as the Mach-E looks on the outside, I’m still having daily issues with software on the inside unfortunately.

Awesome information video, the best part is to see J3 paying attention all the time, a well done job 👍😃👍😃

I just got a Mach e the other day and saw that phone as a key update in the corner. But I was able to set up the phone as key relatively painlessly. Today was my first day using my phone as a key and so far it has worked but I still see that recall update at the top so idk what’s going on. Hope y’all can get your Mach e fixed soon, I love your videos!

@EVandChill

3 жыл бұрын

Welcome to the EV world! Glad it’s working out well for you. The recall update does not affect a phone from being linked but rather it’s supposed to fix the latency it the car recognizing the phone nearby. We experience long periods of time waiting for the car to recognize the phone nearby usually first things in the morning or anytime the phone is away from the car for long periods of time.

@1905934

3 жыл бұрын

very brave people to spend more than a Tesla on a legacy auto maker. You couldn't pay me enough to buy their vehicles.

I had a very similar issue with my legacy Fusion Energi. The Ford dealer service networks are not ready for EV's. They made my experience a nightmare. Tesla isn't perfect either but light years ahead of Ford.

12:45 you’re forgetting something, dealers don’t care about the customers they care about overcharging people and making more commission

@EVandChill

3 жыл бұрын

Well this is very disappointing for humanity...I do not doubt you but its depressing to understand

When it comes to cars my philosophy is "Never buy FORD, GM or Chrysler products". I followed my own advice and so far I've been very lucky. I had multiple friends and family who did not follow my advice and they lived to regret it! FORD, GM and Crysler are not car manufacturers, they are financial institutions who happen to make money from manufacturing cars!

Yes this is correct. We have exactly the same issue the update did not fix the problem with Paak. The charging door is opening during a car wash.

@thewill586

3 жыл бұрын

What version of Sync 4 do you have?

@cjwilson54

3 жыл бұрын

Gotta make sure you have a clean charging port :)

I’ve had my Mach E since April, and I have had zero issues. I took it into the service center for the PAAK update, and I had no issues. I’ve actually never had any PAAK issues, and my wife has the key fob. The charge port does pop open when I try to close it back sometimes, but never driving or just randomly. I guess I am lucky, but we have had zero issues with our Mach E and absolutely love it.

@EVandChill

3 жыл бұрын

Hey Cody, that’s great to hear for you…wish it could apply for me lol. I really really love the Mach-E except for software. If I could take the exterior and interior off and pair it with Tesla’s software, it would literally be the best vehicle in the world imo.

@thomaswilliams4944

3 жыл бұрын

That’s great! BUT, have you gone on any road trips that required charging? Good luck brotha!! I’m out on the road on long trips (300 to 1,400 miles) all the time and see the ridiculous charging stations you will have to rely on. Just wait, you’ll get there and there will only be 4 to 6 chargers. 2 will be broken and the others will be difficult to use since you have to “log in” and pay etc. Pain! Then while your sitting there frustrated at the slow charge speed you’ll look across the parking lot and see a Tesla supercharger station with 20 to 50 chargers with lots of happy Tesla owners getting their electrons quickly and easily. Sorry bro you shoulda bought a Tesla! Reading this will make you a little angry and you’ll be in denial. Just wait, you’ll regret your purchase of that POS ICE OEM EV. No disrespect, but it will happen.

@johnniemooredotson

3 жыл бұрын

We have had a good experience as well.

@jamesseay9943

3 жыл бұрын

@@thomaswilliams4944 I travel with no charging issues . EA stations are plug and go. Easypeazy. MMe free charging for 2 years.

@KlemensEV

3 жыл бұрын

My experience has been stellar as well.

So no OTA updates? Issues they can’t fix? So glad I have a Tesla. :)

@RSH0880

3 жыл бұрын

Yes, the MME can receive OTA updates, and there will be an OTA for this issue later this year. Ford told owners they could go to the dealership if they wanted the update immediately. Mine was fixed by the dealership with no problem.

@SirHackaL0t.

3 жыл бұрын

@@RSH0880 So, let me get this right….. …… ….. Ford offer OTA updates but not publish the fix for OTA updating. But will push it out later this year….. meanwhile, they actively want you to go visit a dealer who can’t fix the issue without killing the car. Why Ford, Why? Reminds me of what Ford stands for. Fixed Or Repaired Daily.

@RSH0880

3 жыл бұрын

@@SirHackaL0t. The experience showed in this video was not my experience nor that of many others who have shared their experience in other forums. My MME was handled perfectly by the dealership I used, which is why I reached out. Not sure why the dealership used here was subpar.

@sirdynos5646

3 жыл бұрын

@@RSH0880 lol isn't that the point tho? Ford the chocolate box of dealerships, you never know what you're gonna get!

@matthewwiemken7293

3 жыл бұрын

@@sirdynos5646 lol

Nice to see how patience you are as a beautiful family with that sleepy at the back. Hope it can be fix as soon as possible.

RETIRED VET 76. LOVE YOU GUYS, GOT ACCESS TO A TESLA! MY WIFE WONT LET ME DRIVE HER MODEL 3, CYBERTRUCK ON ORDER.

Wow what a fail! Things like this definitely discouraging me from getting the Mach-E! Thanks for sharing as always!

@dhavalmistry4570

3 жыл бұрын

I was planning to buy but they changed $5k to $7k as dealer markup. I am glad I go with Tesla.

@davidtan4913

3 жыл бұрын

@@dhavalmistry4570 A lot of dealerships all they care is how much markups can they get! After the sale, if you have issues, especially if it’s under warranty, please take it somewhere else - as they can’t make enough servicing under warranty issues.

Wouldn't it be funny, they give you a loner mach E, and it gives you the same problems, that would be gas riot!

Their kid is having like the best nap ever lol

Why would you buy a American vehicle in the first place. I mean come on, problems with their vehicles are expected at this point....

Stick with Tesla for God's sake.

I was thinking of buying a Mach-E, knowing that there might be some first year issues that would have to be fixed by the dealer, but if they can't fix the problems with the vehicle, that is a very different scenario. Thanks for letting us know what you are going through. If I was in your situation, I might start the process of returning the vehicle under the lemon law. I would also contact Ford, let them know my plan, and demand a solution from them. For their own upgrade process to brick the vehicle is beyond belief. Also, I would demand a second key fob until they can resolve the phone app issue. If they want you to pay for it, get an agreement that they will give you a refund if you return it after they fix the problem, or they can't fix the problem in a reasonable time, say 30 days. And keep documenting your issues and bringing the car to dealers until they fix it or you meet the lemon law criteria to return the vehicle for a full refund. Knowing that you are going to stick them with a defective car will likely work wonders on motivating them to fix it.

Was a mechanic at Ford dealership for 10 years and I will never own a Ford or let a family member or friend buy one with safety recalls and engine issues.

Mic drop! You guys are amazing! And true ! I took my car in for the update and they had it for 4 days. They did give me a loaner car which was nice but yes I haven’t experienced any of those issues with apple carplay not working or not being able to open the door. So that is crazy. Did you guys have any issues when you first bought the Tesla? The only problem I have is the driver window is making a noise other then that the car is damn sexy and awesome! I hope they get it fixed for you guys! Nice to meet the husband! 👍👍 hope you guys are well!

So they openly blatantly lied about "this car has OTA updates?" I wonder if the mainstream media will give them a chew because of this..

@MaxxerG

3 жыл бұрын

No, because Ford pays billions in advertising ads to mainstream media

@gc4924

3 жыл бұрын

but a tesla car is on fire!!

@robSmith-be4jl

3 жыл бұрын

They do have OTA updates all the time but for thus fix if they wanted it earlier they could go to dealer or have someone go to their home to service, this is just a click bait video.

As I watched this video, I kept asking myself “Why would this nice couple who already own a Tesla want to own this piece of trash MachE?” You should immediately invoke the lemon laws and get your money back before your vehicle depreciates to zero!

what tesla do you have? what was the cost and what trim level? I am looking forward to get my first EV however I'm really torn between Tesla (Build Quality) and Ford (Software issues, electrical issues).

I once they said that they cannot fix it, I’m looking for a refund.

My Mach E took the new update fine. It makes the phone as a key better but still irritating (it sucks half as much). Sync 4 and the tech is far behind. Ford doesn't have the software engineers or draw that Tesla does.

Just get a Tesla.

Number 1: I'd ask them to provide a second key fob as compensation for ALL of the trouble. If they can't fix the primary access issue they can at least augment the the secondary access system.

@lateral1385

2 жыл бұрын

THIS

@josephmcclary9667

2 жыл бұрын

Ours came with 2 fobs. Don’t they all?

@randycarter2001

2 жыл бұрын

@@josephmcclary9667 That's standard for new cars 2 keys//fobs. Used cars not uncommon to only get 1.

I bought a Mach E 4 weeks ago and experienced the same problem Applecar play working half the time Phone as a key not working most of the time The foot swipe to open the back truck does not work It is frustrating and I shared your pain

@EVandChill

3 жыл бұрын

Sorry to hear that. Hopefully these issues will be fixed soon

i have a Mach-E on order - I have been following you and other channels on this subject - if you don’t get quick satisfaction I’m going to go Tesla

@EVandChill

3 жыл бұрын

Hey David, thanks for watching! It's pretty disappointing because the Mach-E looks SOOO GOOD! I really do think they did a fantastic job designing it...if only they can fix the sw piece

@TaeKwonMoe

3 жыл бұрын

I have had my Mach E for a couple of weeks and love it. I haven't really had any issues with it so far. My PAAK works, and my car play has never given me issues. Not sure about the charge port door, that isn't automatic is it? Am I doing something wrong, because I open that manually. I did have an issue with the car not seeing networks, I ultimately did a Master Reset, took all of 2 minutes, and it has been fine since.

@dannyabe6452

3 жыл бұрын

You will not be happy with the range and charging infrastructure of the Mach E.

@TaeKwonMoe

3 жыл бұрын

@@dannyabe6452 I have honestly been fine with both so far.

@superbud333

3 жыл бұрын

@@dannyabe6452 To be honest, most people will only have this issue a few times a year. Most charging should be done at home

I love my Mach E, but software sucks! My "phone as a key" doesn't work either. I have many complaints about software. Wireless Android doesn't always work, lately my charge port has unexpectedly started opening and why does the screen have to go through the ridiculously long intro before you can touch anything. Have you experienced the error message when people exit your car? That's annoying too! You get an error on your dashboard saying that a seat belt has been disconnected even though no one is sitting in the back. I knew there would be growing pains with Software, so I'm kinda sitting and waiting to see how Ford handles this

@EVandChill

3 жыл бұрын

Ismael, preach brother! I haven’t seen the seat belt issue but everything else is spot on unfortunately. Come on FORD!

@RonB2004

3 жыл бұрын

I think Wireless Android Auto is more dependent on what phone you use. My wife and I have Google Pixel 4s and we don't have any wireless issues with it.

@bigpat201

3 жыл бұрын

I have a Samsung Note 20, Android Auto & phone as a key works perfectly fine for me.

@ismaelruvira2387

3 жыл бұрын

Yeah, it's weird. I have a Samsung S21 Ultra 5G plus. Android Auto works plugged in, but does disconnect when used wirelessly. Phone as a key never works

@korswe

3 жыл бұрын

Why isn’t CNBC covering these issues on the Mach-E?

Sounds like a typical Ford dealership

Hi EV & Chill, I have same color as your Mach E with AWD.STD range battery. Love it. Yes, I got same letter to have software update to fix Phone as your key. So far working much better. Just turned 700 miles! Happy to say haven't had your issues. Love your video's. Hope youi get a better dealer with service that knows how to fix Mach E issues. I'm in NJ. Take care, John

It’s a up hill battle to train the old dog a new trick and the old dog has all the inventive not to do it, but little to even try.

So much for Ford's implementation of OTA updates. I thought Ford claimed to have Tesla like OTA updates? In 2021, it's ridiculous to have to bring a car to a dealer for a software update. After they fail to fix the problem 3 times they should have to buy the car back under the lemon law.

@justsomeguy934

3 жыл бұрын

Yes, Ford *DID* say they would do OTA updates. But - here's the slimy part - those OTA updates are for the nav system, basically the maps. They do not include operational or firmware updates, neither does the Chevy Bolt do that. At least in the Bolt's case (maybe for Ford as well), having to have the owner come to the dealers for a firmware update was an agreement from Chevy to give the dealer a chance to sell the owner something.

@1flash3571

3 жыл бұрын

Sorry to tell you, but, NO OTHER manufacturer have OTA like Tesla does.

@6AM_YT

3 жыл бұрын

@@justsomeguy934 That's simply not true. There are OTA updates that aren't navigation system related all the time.

@justsomeguy934

3 жыл бұрын

@@6AM_YT The fact that the dealer is required to perform the firmware update confirms that the OTA isn't 100%. I know the Bolts have dealer-only updates.

@robSmith-be4jl

3 жыл бұрын

Ford is offering the update OTA soon but offered it earlier at dealer for those who cry about it on video.

Keep up the positive content! I just smashed the like button, and subscribed!

Mine is a 21. It keeps saying "plugged in, not charging"... Get it together ford.

I'm sad knowing that you're having this kind of issues and I hope you can find a better dealer that can solve those problems.

@EVandChill

3 жыл бұрын

Thanks Federico 😃

You have to go into a dealer (what's that?) for a software update? I am so sorry🤣

Phone as a key is just a dumb idea. Dont reinvent the wheel, just make a good car

It kills me.... People buy a 2021 vehicle but want a 2017 phone to work flawlessly with it. Ugh. Everyone with iPhone 12s work flawlessly, people with iPhone 7's are having issues. Hmmmm.

@nordic5490

3 жыл бұрын

You shouldnt need a phone to drive a car.

@artmotocafela7874

3 жыл бұрын

my iPhone 8 works great with my 2021 Tesla. The bigger issue here is the charge port door swinging open. If you can't drive the car because the charge port door is open, then you've got an expensive paperweight sitting in your garage.

I have a Hyundai EV and my local dealer is useless, my sense is that can’t be bothered with EVs and don’t have enough knowledge.

@EVandChill

3 жыл бұрын

Sorry to hear that. All of these legacy dealers need to really adapt.

I've owned one ford in my life, and the dealer treated me just like they treated you. Needless to say, that one ford I owned will be the only one I will own.

@EVandChill

2 жыл бұрын

Sorry to hear that Lee. Customer service can really make or break a brand.

How about demand that Ford give you an extra keyfob for free? Not the dealer, call Ford customer service and give them hell.

What a tragedy,It is very hard have the remote and to press a buton to unlock the car.In a few year people will complain that the self driving is not working and they are forced to use the steering wheel.

Legacy auto companies just can't do software. Period.

@scotthall1381

3 жыл бұрын

They have been doing software for decades, you just didn't see it before as it was all behind the scenes, what do you think controls all the details of an ICE engine a computer with complex software. what they are not good at is the user interface and they are getting better over time. Compare Sync III to Sync 4. But are they at Tesla level with user experience no but compare Tesla software in 2012 to their software today and you will see they had their issues as well.

I live in NJ and see tons of Teslas with not one being on a flatbed or broken down. So far I have seen 4 E-Stangs on the road with the 4th ever being broken down on the side of i287. Pretty bad being 1/4 of the E-Stangs I have seen being incapacitated. Quite a few of the BMW i8 or what ever the odd looking EV that they have with none being broken down either. Just 1 out of 4 of the FOMOCO attempt at the market 😖

@dannyabe6452

3 жыл бұрын

FORD. Found on the road dead.

@mitchelsmith7477

3 жыл бұрын

I've read that many dealers HATE the idea of EVs. The most profitable area of most dealerships is their service shop for mechanical repairs. Since there is no engine/transmission in an EV, there is less money for them. In fact, I recall hearing that about 150 Cadillac dealers are dropping the line because of the brand's future plans for EVs.

@NOSLEEPATALL

3 жыл бұрын

@@mitchelsmith7477 If you watch Munro Live he takes an E-stand apart pointing out spots that are going to fail. So he basically says as soon as the warranty is gone run away from this car.

@rogerstarkey5390

2 жыл бұрын

@@NOSLEEPATALL Have you seen the latest one!!?

@NOSLEEPATALL

2 жыл бұрын

@@rogerstarkey5390 Latest what?

How much is another key fob? Maybe you could ask for one for free? That would help. I'm grateful you posted this video because it confirms I'm not the only one that gets treatment like this from dealer service. I hope they get your car issues fixed. Good luck!

I have same software issues with my Mach e. I'm not alone. I'm upset with the costumer service as well from the dealership