I am happy to report they are satisfied with the results of the second installation!

@harrod19

3 жыл бұрын

We fabricate a lot of stone slab counters and we also do tile work, we are a rare breed. I must say that as a stone fabricator there is no way I would plan such a seam without you or the customer seeing it before it was cut. And there is absolutely no excuse for that sink cut out and/or installation. Hopefully your fabricator help bear some of the cost on this one...

@spartycus2043

3 жыл бұрын

I am and was a Kitchen designer at HD, no way in the world would our installer do a 45 seam. Also the lip on the sink would be off the curve down by 1/8. 2 questions, 1) was the sink installed and then fabricator come an take on site LASER measurements? ( if yes cost of me C/T should be on them) 2) Did you explain to customer that with pattern change ( ie veining ) or colour shading can't be matched up? Preparing customers reduce issues

@harrod19

3 жыл бұрын

@@spartycus2043 we've also never done a 45 deg seam, but then again we very rarely work with 2cm and even more rarely laminate edges... I'd guess it's a California thing. Your second question was one of his main points, he didn't set expectations for the seam properly.

@SergioGarcia-nf9zp

3 жыл бұрын

I’ve been doing counter tops for over 20 years, slab is big enough to build the counter top all the way to the center of far sink , y didn’t the fabricator cut the way? To avoid seem.

@jeffconley819

3 жыл бұрын

I’m glad you stepped up. Read my other comment regarding our own terrible situation .

As a 41 year veteran in the kitchen design/installation industry I can't tell you how refreshing it is to see a true professional taking responsibilty for not setting the clients expectations. It is so easy to attempt to pass that buck, but a true professional eats his/her mistakes and learns from that distastful meal. Well done sir, my hat is off to you!

@jd-um4jw

Жыл бұрын

Yes! Yes!! Yes!!! Thank you!!!! Having integrity and great attitude! Happy customer over ego! So good.

@stevelee2504

Жыл бұрын

I hate Karen's. I would charge them $600 an hour and $80,000 to do the kitchen job

The biggest thing I learned from this is that if a customers is talking about their home being their sanctuary and lines being busy and stressing them I need to move on to the next job😜

@rogerbritus9378

2 жыл бұрын

Yeah, a reality check upfront would have cost a lot less.

@okkrom

2 жыл бұрын

Unless you posses the skills required to do such high end installs...Then you need to charge absolute insane prices and markup,you wont mind redoing stuff here and there for your fussy client.

@rogerbritus9378

2 жыл бұрын

@@okkrom Yes, it's just a choice of business strategy. To cater to these clients you equip your company to meet their needs and high expectations, which increases your cost and justifies a premium price. That places you out of the reach of less affluent consumers, so you have to take a good look at your local market and make sure it's big enough at the highest expenditure level to support that company focus. If not, then it's best to keep it simple and affordable, and just stay busy enough to be able to discard highly demanding prospects. Let them be your competitors' problem

@lindamatus4429

2 жыл бұрын

And in a pandemic this client is still obsessing over seams and lines. If that knocks you off center, you’ve gained ZERO perspective on serenity’s source. Its not in your perfect “sanctuary”.

@rogerbritus9378

2 жыл бұрын

@@lindamatus4429 I'm obsessing about my coffin's wood grains and seams. If I'm going to lay on it for eternity I want no mismatched seams - or that will bother me forever. Literally.

What I got out of this is…. You’re an honorable man running a company that people would be blessed to work with. As a homeowner currently picking out a kitchen countertop I learned to be clear in my expectations and also reasonable. Thank you for your refreshing honesty.

It takes a real man to admit when he's wrong but it takes an absolute g to stand up in front of a camera and have thousands of people watch as he admits that he screwed up. You're a beast tile coach 🤘

@Cdurham0708

3 жыл бұрын

*side note I started in the tile trade about 7 years ago and your videos are the absolute best as far as explanations go

@landworks3818

3 жыл бұрын

Agreed, so many people who claim “they would never make this mistake” would also never admit to it. Just puts him above all the others. Everyone makes mistakes.

@samuelalley7331

2 жыл бұрын

Really?? Pehaps you would like to explain to all of us how he screwed up. You mean..on top of being an expert construction worker he is supposed to be an expert psychologist and predict everyones insane OCD annal renetentive demands before they occur. Is that what your telling us? This guy is totally wrong and I would have gone to court over it and sued the lady.

@rogerbritus9378

2 жыл бұрын

@@samuelalley7331 People like you give contractors a bad name. I don't EVER consider clients unreasonable - just uneducated. If you take the time to set expectations properly and correct any unreal expectations upfront, there is never an issue later on. If they can't be educated and brought down to Earth, walk away. DOCUMENT IT ALL, just in case you come across a psychopath trying to take advantage of you, but most people just have really high dreams, because of the amount of money they're putting in and the visibility of the results. That's an expensive showpiece in her home, and he failed to deliver that. How could she possibly brag about that mismatched seam and misplaced sink to her future visitors? Because that's what she's buying: something to proudly brag about to whoever comes by. Deliver that, and they will be happy.

@themasonrycompany.

2 жыл бұрын

This guy is a clown. He only wants us viewers to see how picky his customer was. Pretty sad of this contractor. You did wrong to your customer

Takes a lot of courage to put this out there! I really appreciate your humility and trying to help others. Keep crushing it!

@thetannedcalf

3 жыл бұрын

This. I was thinking this exact thing

@singleton232624

3 жыл бұрын

Every video I see of his he is tearing out his own work because it has failed. Everyone!!!

@dandavis3992

3 жыл бұрын

@@thetannedcalf Same

@dandavis3992

3 жыл бұрын

@@singleton232624 when industry standards leave so much to be desired some of the best professionals out there learn alot more by trial and error. More over I'm sure the local contractors registrar would Not have required him to redo this job. Also legally required workmanship warranty is 2 years here in AZ. Not sure how long in CA but the videos I've seen of his work failures have been many more years on and due to manufacturers failures. So most likely he didn't have to replace those. Also you tube algorithms.... he has plenty of other videos

@surfingweb7176

3 жыл бұрын

@@dandavis3992 - The quartz industry requires factory 'certified' fabricators who have years of expertise and the equipment required to process. By the looks of this installation the factory representative should retrain the fabricator or rescind their certification.

I'm proud of this guy, because he owned his part. Kept his side of his street clean and made amends. Rare and refreshing show of humility. He takes it one day at a time with honesty, open-mindedness and willingness. I know absolutely ZERO about tile...but I know a solid human being on sight. I wish this guy the best in business and in life.

I feel this video in my bones. I'm a project manager with a residential construction company and we complete about twenty renovations a year. It's super refreshing to see this side of the industry and your comments on setting expectations, how several small things can add up into a larger issue and how delicately you need to pick your words when discussing issues with clients are all super on point. Great work standing behind your products and making things right.

Everyone in this line of work know exactly what Issac is going through! You handled it very professionally

This man is a true professional, doesn’t blame the customer or say they’re being picky or what they’re asking for is unattainable. I would hire him just based on this video.

@laurieg673

3 жыл бұрын

Well, he kinda tried to share the blame. He said of the homeowner that he should have explained the seams better so she knew what to expect. That infers had he explained better that seams are not invisible, she would have expected visible seams. Sure he was standup about the mistakes and did a great video making sure we know his business stands behind its mistakes, but he really wasn't taking full blame.

@mikecoolcheeseharry5518

3 жыл бұрын

It was the customers fault, she's just a Karen.

@laurieg673

3 жыл бұрын

@@mikecoolcheeseharry5518 the customer did not tell the fabricator to not worry about the seams and grain pattern. The customer explained how she wanted the sink overhang. He did not ensure that was done correctly. He's at fault. The counter looked like shit.

@Kakantor

3 жыл бұрын

When you are paying thousands for a countertop you have a right to not be disappointed. It might not be the most convenient for the workers, but in the end it's the customer who have to live with it.

@mikecoolcheeseharry5518

3 жыл бұрын

@@laurieg673 another Karen to the rescue. Listen dip chet, half an inch off on the overhang doesn't make it look bad, that's a preference thing.

This is how good contracting is done. You stand by your work. It's great to see somebody like you bringing a good name to the crafts. You clearly care, and this is how you get recommendations left and right. Honestly, the payoff of coming back and standing behind your work is going to get you a lot of future business.

Yes! It does help. I’ve been getting lazy with explaining some of the details to customers and this is a great reminder that no matter how busy we are, we need to slow down and take the time to explain things as best we can so if there are any surprises, they will be minimal. Thank you!

@tomruth9487

3 жыл бұрын

Jared Martin, Yeah good point. Clients need to know what to expect.

@user-sr3on1fg7y

2 жыл бұрын

How does that help? You explain everything and after 6 months if there is any issue would you be able to remember all you have explained? Except if you have everything written on an e-mail and backed up. I think this is clients fault... those are very minor issues and are perfectly normal and acceptable. As like in any science there is a margin of error. You can't just buy 10 grand work top and then decide that you want it to be replaced on someone else expense and blame them because of minor decorative issues. And I don't really understand how that little bit visible joint is stressing her out really .

If I were to hire a guy, it would be this guy, he stands behind his work, he’s also honest.

@lisabrown6691

2 жыл бұрын

@@oldnewnewold1310 His crew was there doing the job. A successful owner can’t be on every job therefore he employs individuals he trusts can uphold his standard while taking the risk knowing that if they fail him, he’s gotta be good for it.

I always stress about customer expectations and this video gave me insight. Thank you for being humble. Most dudes won’t show their missteps on KZread.

It takes a ton of integrity for you to do this video. Kudos to you. I've been in the trades for almost 40 years and I cannot imagine too many tile contractors these days admitting any fault much less going public with it. You have my full respect.

You are a true pro: admitting mistakes and sharing them with us to help us learn. Plus your personal accountability is rare and incredible! Thank you - thank you! I hope your customers value your ethics as well as your performance. You are a great entrepreneur and leader. I would hire you 100%. Thanks greatly!

The sign of a *great* Business is *not* just how things go well, but _how things are handled when it doesn't workout_ . Proud of your actions and you have my full respect. You are forging a massive legacy of what a True Tradesman is all about.

One of the most difficult things in life, is to learn from the mistakes of others, and not just your own. Good on ya, man.

@ProDMiner

3 жыл бұрын

i agree on this, been saying for years learn from other people's mistakes so you do not have to make the same ones.

This is how contractors should handle situations like these and why your channel is so valuable. Your tear-out videos are far more useful that the install videos, so I'm not sure why the hate for those. Thanks for being so transparent and helpful. :-)

How cool to hear a contractor admit his part, and be humble enough to learn from his lack of clarity. Great video, thanks!

Issac, when I went in bussiness in 1986. An old jewish customer who helped me get started. Told me to take the time to make your customer a friend. People like doing business with someone they consider a friend instead of a stranger. Also to do a good job. Negative outcomes get talked about a hundred times more than the good jobs. You get a reputation anyway, might as well make it a good one.

@tomruth9487

3 жыл бұрын

Allen Burns, Good or bad, I do become friends with a lot of my customers. I turn down jobs where I don't feel I can make the client happy. I often spend way more time then I should to get a job right. But I think in the end it's a better way to work, at least you get more repeat business and do much less bidding.

The manner in which you handled the issue and owned responsibility is really impressive. To then film it and post on social media is incredible. It makes me want to hire you even more than before.

The world needs more humble people like you in it. Lot of “hit and runners” out there.

Love this video. Your understanding of the customers perspective even though it may have been hard to swallow shows through incredible integrity and character this is why you will still be in business for years to come. Potential high end customers seeing this video will chose you over the competition regardless of price.

"Sometimes you make money, sometimes you make friends." Nobody's perfect, and picky customers come with the territory. You're an inspiration to all of us in the industry. Thanks Isaac for standing up to help us avoid the same fate, and making us feel like we're not alone if we do suffer it.

@dericksmith2137

2 жыл бұрын

Actually some of those jobs where you take a loss or that turn into bad debt, can be great tax deductions. (At least here in Canada) Then there’s the fact that at the end of the day, you know you did the right thing. 👏👏👏

@shawn1869

2 жыл бұрын

I don't think that's being picky. The sink didn't even line up and to add, she wanted an undermount sink. This should have been discussed before starting the job.

@husher5142

2 жыл бұрын

friends get referrals so it comes sweet and salty. The guy who did my kitchen go like 6 referrals 20k+ thats solid for doing a good job and dealing with minor repairs/complaints after install.

@denisemartin3603

Жыл бұрын

That's not picky!!! That's her money and a lot of it

They're out there.Pay attention to your instincts. They will never let you down.Been doing it 30 years.

@familyplan979

3 жыл бұрын

That’s the truth, decline and move on. Cancel culture could work for us as well.

@rogerbritus9378

2 жыл бұрын

If accepting the challenge, charge properly for the time, stress, aggravation, and risk that comes with it. There are companies that live off of impossible clients. You just have to charge them properly to cover the organizational structure that's required to fulfill their high demands. And then, everybody is happy.

I love when a fellow contractor owns up to their mistakes. I've been in the construction business since 1992 and STILL have learning lessons. BTW...love your videos and the camera work.

You provided a perfect apology and stood behind the integrity of your work. I'm looking forward to watching more of your videos!

This is why I watch these videos. I learn something new about tile and then some and I learn a thing or two about how to deal with high bars, which is part of the job. I really appreciate these videos and the ones that go smooth. I don’t know if you’ll see this but thanks and working with that kind of ethic will pay you and yours back exponentially. Thanks again Boss have a good one.

As much as sometimes I want to say some negative things about those rip out videos, the truth is you are being a real man by owning your mistakes. We all make mistakes, some hides them, others negotiate them, some pushes on other, some runs from it, and others owns them. That's a good thing. God bless you bud. Live and learn os for everyone.

I really love how transparent you are, if anyone is claiming to be an experienced remodeler than they are lying if they say the never had to redo a big project.. Things happen. Yall do top notch work and stand behind your work with integrity! I love it!

I can relate to your client and ur an awesome contractor to not ignore her or run away. By coming back and trying doing the work was the right thing to do even if you had to bare the expense. We need more people like you and I wish you a very successful future. Stay humble and true and you will go far.

I know the feeling of taking a loss but you will gain it 10x more brother. God bless

I really appreciate you taking you making this video, it does help on many levels. You and your crew are amazing, keep up the good work.

This is my favorite KZread channel. As a tile installer, I always like to watch other professionals. I always learn something new, because you never know everything. I think the videos where you show us mistakes are the best ones.

Wow! What a learning experience from this video! Ive done counters, as well as tilework and this is a common problem that companies/installer overlook. Clients can't always picture the final results so they need to be guided thru the process. You handled it like a champ.. keep up the good work! Your knowledge and skill is a bottomless well!

That's why you have a successful business, it builds your reputation and future customers aren't afraid to spend their money with you because they know you stand behind your work. Setting expectations is key to every business relationship. WELL DONE SIR!

Dude, you’re an honest guy, with more integrity and also more skill than many others who would never even consider re-doing such a job. Good on you. Also, I’ve learned a ton from watching your videos. Thanks for doing what you do in sharing your knowledge and experience.

You’re a true professional. It’s really a letdown when you bust your butt and produce great results only to have the customer unhappy but at the end of the day, they’re the ones that have to feel good about the results. You did the right thing though I can totally understand how frustrating it must be. I wanted to congratulate on your sobriety as well. So happy you turned your life around so that you are able to teach me (and others) how to do all of these different things. Even happier that you got your life back and are doing so well. One day this countertop fiasco will be a distant memory and not sting so much. Thanks again for inspiring people to do better!

Your integrity and accountability to take responsibility for your errors is AMAZING! Lesser people wouldn't give the client a second thought. I salute you sir! I would DEFINITELY hire you. 👏👏👏👏👍👍👍

Thank you for keeping it 💯. Can't win all of them, but we can learn from our mistakes and come out stronger. Great attitude!

Thanks for the video. I've been In business for myself for a year. Just had my first call back on a doggy shower I did. It tore me up to swallow pride and tear out my work. So thank you for the video. Very encouraging.

To me, one of the noblest things a person can do is admit when they’re wrong, and make it right. If I needed work done, I’d come straight to you no matter the cost or past mistakes, because I know you’ll make it right. Good job

Respect brother . Not many will admit and Handle their mistakes . I’m a painter and been doing it for 22 years I love what I do and take pride on my job . Ans when my guys or my self do something wrong . I make sure customers are happy . No matter what

I could of lived with the seams, but the sink is a problem, having water constantly sitting on the top of the sink in between the counter top. Much respect for showing this. Thank you.

@surfingweb7176

3 жыл бұрын

These sinks come with a template. Some sinks require the ledge for a surface to set a cutting board on and or salad washing bins. The fabricator could've moved the sink back so the reveal was equal but they elected not too.

Bro, you are brutally honest with yourself. And that's great man. Again, it's good your doing this kind of video to lay way for people to be humble and improve themselves. 🤙

I’m truly impressed with this guy. Stands behind his word to his customers and focuses on making the Customer happy. Cheers to your integrity.

As a designer, I have so much appreciation for videos that show possible problems and how to solve them. This is a great help in choosing which systems to specify. Usually I only have videos from the company themselves which assume everything goes perfectly with fabrication & installation. Thank you so much for sharing what can go wrong and how you fixed it. I'm sure you have saved me from what could have been frustrated future clients. Thank you!

They are some high expectations and something that most clients wouldn’t even notice. It’s nice to see them using the haunched miters or masons miters on the 90’s. This is join saves material over a regular 45. Trend - do a 600mm and a 900mm worktop jig that I recommend for kitchen installers. Great video - thank you for your transparency.

Great work Isaac. I'm just a solo Carpenter who does it all. But I have your same temperament and joy of the things I create and the happiness I bring to the customers. You're a good man. Thanks for the great instruction. Time to hit the Bell. God bless

@ykciR

3 жыл бұрын

Another carpenter here man. How’s work going staying busy lol?

DUDE! I love how you shared a mistake, the customer's ask, and how you fixed it. Wish y'all were in my neck of the woods - way to go man. Right approach, and doing what is right always pays back in the best way.

You Sir have my Undying Respect and Admiration!! I personally have made mistakes and Owned them (I usually caught them on the spot) and then I reworked whatever I did so as long as there was materials, I took the hit. Because in the end as long as there’s a beautiful product that’s solid and sound, that’s all that matters! Sometimes we go through so much and it does take a lot to get it right!

Its really hard to be able to stop the fires from happening when you have several jobs running at once. And you are in different locations. Its also hard to find someone who cares as much as you do to help perform at the level you do. But remember this Isaac you're a super star. And you are at the top level of professionalism. May your kindness and loyalty remain as your moral compass my friend.

I was a contractor for over 40 years and early on I could judge which customers were going to be ones to avoid so I would over bid their job just in case I got the job and would be covered for situations just like this one. In all my years I only had 5 callbacks. Make sure the job is done right the first time was my motto and it worked.

@jayc4715

2 жыл бұрын

So you judge people then overcharge them..great

@thrithgolden2748

2 жыл бұрын

Great strategy... Insurance pays off. When you're a plastic surgeon you have similar issues with clients but we still charge them for some of the rework. But then again our contract are very binding... Good luck...

Good job! Great video ☺️ I work in fabrication and these little bits of information are so important to convey to the customer and often part of our job to let them know. There’s so many things that are easy to miss. Commend you for making it right at the end of the day ☺️

This is refreshing. I SO appreciate your honesty and humility. I think it looks lovely but then I also understand the home-maker wanting their vision to be met.The home owner is really lucky it is YOU guys doing the work though- seriously.

You should be proud of yourself and the amazing journey you have been on. You are living an honest way of life and your Conscience is clear Being in recovery sucks sometimes 😕 but I'd rather have to say sorry and correct my wrongs than walking around in misery and pain of addiction Take care and have a good one

I can tell you I’d be much more likely to use your business seeing how you hold customer satisfaction in such high regard and owning the job. Mistakes happen. It’s how you handle them that counts. Liked and Subscribed.

I've been doing marble and granite for 12 years.. you handled that very professional. Especially being the owner and you taking the hit$$. Hats off to you brother..

I'm incredibly impressed by this video. It's great to see how anyone can mess up, and how to handle it with integrity. Salute!

Your a stand up guy. Takes lots of guts to make a video like this. Much respect!

Issac-- a totally honest AND humble guy!!!

Wow! Impressed with your work ethic & honesty. Not a lot of contractors have the courage to admit.

Thanks for being willing to be so vulnerable and honest and to share the experience and learnings. So easy to try and hide the failures, but they're more important to learning than the successes.

the stone countertop field is practically zero margin error...very few folks will ever realize this. great job on handling the L like a boss!

@surfingweb7176

3 жыл бұрын

The job was exactly what we in the stone industry warn clients about. You get what you pay for , or worse, you don't get what you paid for as is the case here. I would like to visit that home and tap the floor with a wooden broom stick to find all the hollow spots after seeing those 1/4" shims under that countertop!

This was more than just changing counter tops, mad respect.

Nice to see a true pro at work! Key words: "managing expectations" - so easy to lose grip on the that aspect of doing trade work: customer isn't looking forward to a floor, countertop, window, light or plumbing fixture. They are looking forward to the features & benefits of those things - even though they may not be aware of the distinction, it's huge. Our job is to understand what they think they're going to have and help them match their thinking with the reality of what they're physically getting.

I love how honest you are! Unafraid to show your mistakes, even if I disagree with them being “tear out” worthy mistakes.

You're a stand up guy, most contractors would of left her to dry. Excellent work by the whole crew 👏

I Appreciate the honesty and humility. Truly a good craftsman.

Yes, turn this to the asset. You will never forget this and remind you everytime you do consultation with your customers. This is whole a lot better than this customer being quiet and talk about this on her social media behind your back. Thank you for staying truth to yourself and this encourages me to do the same. Reading those supporting comments are really encouraging too!

You are a man of courage and steel. Kudos for bringing this up. Such hard clients should hire a premium contractor who spends a lot of time designing along with interior architects. You are my hero when you spoke about vices liability and changing! You rock

Always learn from your mistakes and always move forward. Your honesty will get you far in life.

@renaissanceman8581

3 жыл бұрын

You hope. Otherwise you are out of business.

This will bring u much more business! Honesty goes a long way!, and also you can sleep better at night knowing you are doing all you can do to satisfy a customer!

@zbeshears6945

3 жыл бұрын

Think so? In my experience even when you go out of your way they’ll still say you messed it up, the job ended up taking longer etc.

@masterjoe3000

3 жыл бұрын

This will harden him up for future customers, to be more thorough verbally and stuff, i agree no matter what u do u cant satisfy everyone. Customers can be assholes wanting everything for nothing once they know they can push u, he did the right thing, this is not about the customer its about him protecting himself for the next one and i feel he learned that.

@harrod19

3 жыл бұрын

@@zbeshears6945 this has been my experience as well, for the most part.

So rare to see an installer admit a mistake and then turnaround and make it right. You're a good man. Keep up the good work.

The more I watch your videos, the more I love your work ethic, customer's satisfaction first. Best of luck to your business and thanks for all the videos and knowledge you share with us!

Right on, keeping it real...one day at a time

Stand up guy! I would hire him in a nanosecond!!! Keep up the good work, and I’ll send you some work if you’re available!

When life gives you lemons, make lemonade! Thanks for sharing this experience. The nice thing about picky clients is when they are satisfied, you know you're good at what you do. Too bad about having to replace the counter, but kudos to you for doing the right thing. Your business will prosper for it.

Kudos to you for showing this! This elevates the quality of your work and speaks volumes of your professionalism. That’s what custom work is all about! 💪

The sink would’ve bothered me. But otherwise it looked good lol

@nathanburbach1838

3 жыл бұрын

And in the end they still didn’t give her the correct “overhang” she asked for... hopefully that was discussed and agreed upon.

@tomatexelon

3 жыл бұрын

I agree - to me the seams were ok in the video, but the sink was wrong. I believe under counter sink lips should be hidden by the counter overhang, it better when you wipe the counter into the sink.

@Sean-mc4iq

3 жыл бұрын

@@nathanburbach1838 I am sure what the customer wanted was for the quartz to lineup with the sink, which it did at the end....

@renaissanceman8581

3 жыл бұрын

@@Sean-mc4iq in the portion of the video where he was going over the customers complains he stated she wanted a reveal. The issue was the reveal wasn’t equal.

@AlexA-bx8jr

3 жыл бұрын

@@renaissanceman8581 I understood it as a reverse reveal. But the way it came out is probably best for cleanliness.

When paying serious money for something, it has to be done right. I'm so glad I didn't have to pay that much for mine because I live in Europe and the shipping isn't that expensive, but it still cost me 7800 Euros. I spent all those hours with them to make sure they don't mess anything up.

It’s hard to deal with a picky customer but those are the customers that keep us on our toes! Great job and great attitude about the whole situation!

Much respect. The ability to take criticism is highly undervalued today. Not only that but taking it on the chin and tearing out and replacing it to make the customer happy. Bravo. Ive been clean for coming up on 3 years. Love watching these kinds of videos

The guys saying how do you stay in business when you make mistakes are the same guys covering up or ignoring mistakes and rolling out with the money. It takes an profound, elite level of professionalism, experience and balls to not only admit a mistake but put it on the internet for others to learn from. Your good and your bad. If any one says they don't make mistakes they are full of shit.

@shannontreadway

3 жыл бұрын

So true so true

You should hire this guy for his honesty and humility.

@ubermenschen3636

3 жыл бұрын

@@fastbackseventyseven3553 ::: nope. See his other videos. He does a great tiling jobs.

I watched a lot of your videos and your integrity is very impeccable. It takes a lot for someone to publicly admit something went wrong and be willing to fix it in front of thousands of people. My hat's off to you sir. Keep up the good work sir

Amazing humility. This is how tradies should conduct themselves 👍

At first I thought the customer was just being hard to deal with but I totally see what she’s saying. You pay a lot of money to get something nice, it better be damn near perfect. Props to you for handling the situation properly, most wouldn’t. That’s why your company will continue to succeed!

@seephor

3 жыл бұрын

I disagree. This was not poor workmanship. I'm almost always on the home owner side because I've seen some of the horrors of what "pros" have done but not this one. This is more nitpicking and unrealistic expectations IMO.

@NunYaaBizz

3 жыл бұрын

@@seephor the sink has uneven reveal, 1/4 inch difference how is that acceptable? Where I'm from in Toronto undermount sink almost all overhang the reveal looks silly

I tell my clients... "When I fuck up, I fess up". And it's not always easy. Thanks for being a businessman who is curious, accountable, and dedicated to turning out a truly quality product. You set a great example for us to follow.

You Rock dude! Everyone makes mistakes, it’s how you react and correct the issues. At the end of the day you showed everyone that you have integrity and honor. I’m a shop owner and I 100% loved this video. Great job! Thanks for sharing!

Tell them to use magic eraser with lacquer thinner/acetone on the seams before joining. Or on any harsh marks. Also use plastic razor blades to remove the epoxy before it’s cured to feel the seam. Razor blades darken the seam. You help me alot, would love to help you

@strongholds12

3 жыл бұрын

Lol. 🤡

That's a hard pill to swallow. Good on you, great way to handle it.

Sounds like you’ve incorporated your program and step work into your briskness. I love that! Great job on your humility.

Thank you, Sir for your honest, candid explanation... a very costly lesson learned but your reputation is intact & you handled this in the most gracious, professional way possible ....

Can’t believe she made you pull it out, would have expected a small discount would have been sufficient, but I understand her point of vue, paying for perfection and good for her for speaking up and good for you for being a man of your word.

@silverandblack9242

3 жыл бұрын

most customers (90%) are reasonable and understanding... then you get these

“take your assets and turned them to liabilities.” Ya, I know you miss spoke it. We know what you meant bro. Good info. Thanks.

Great video. Great professionalism. High standards in both work and behaviour. Respect. Wish more trades were like you.

I love your transparency and honesty. I have dealt with contactors that would never admit their mistakes. Thank you for sharing your journey.

It sounds like you recognize that you and the client both could have been more involved in the planning/execution. You’re an honest guy, and this won’t seam (see what I did there) like a big deal 2 years down the road.