Can you use sponge with bio filter or only bio filter?

Hello! Im watching this but i have a tetra tank, your tutorial is better than the tetras! Thank you

Hi just got the 20g tank and I have 2 baby goldfishs inside. I set up the tank Monday at approximately 7 pm and added both fish at exactly 12 am on Tuesday. The problem is the water for foggy, and there's no improvement, and today is already Thursday. Do you think there's a problem with the filter?

@petsmart

3 ай бұрын

Hi there! We have an article that can help with the cycling of your water, if interested please check it out here: www.petsmart.com/learning-center/fish-care/healthy-aquarium-water/A0083.html. Did you also prime the filter by adding water to it? The tank should have come with a manual that includes set-up for the filter. If it is still not working, you are able to return the item for a refund or exchange within 60 days with your receipt. Please visit the link here ptsmrt.co/6015El81R for our full return policy.

Question am I supposed to leave the filter running all the time or do I have to turn it off? Once it’s done cleaning I really need a answer

@petsmart

3 ай бұрын

Hi there. Filters must remain on at all times. Hope this helps!

@MarioJR82477

3 ай бұрын

Alright thanks!

Hi. Is there something to put in the filter to prevent fish getting stuck in it? After just a few hours, one of my fish has already died after getting stuck in the filter.

@petsmart

Күн бұрын

We are sorry to hear about your fish. Can you please send us a private message on another social media such as FB, IG, or X so we can look into this further?

Do the lights on the 10 gallon starter kit change color?

@petsmart

3 ай бұрын

Hi there. The 10 gal comes with Bright White LED lights.

If I put the heater in my red crab claw tank, does it heat the whole tank? Or do I have to stick it in the water.

@petsmart

8 ай бұрын

Hi there! Yes, you will need to put the heater in the water to heat the water. Additionally, we'd like to connect you with our Pet Care specialist to assist further. Can you please private message us on Instagram or Facebook with your full name, email, phone number, and your local store location?

@OntarioBirding7538

7 ай бұрын

@@petsmartI was just wondering because I am putting red claw crabs in these tanks. Are there any Ghost Shrimp in Chatham Ontario?

@petsmart

7 ай бұрын

The availability of live pets will vary by store. We recommend contacting or visiting your local PetSmart for more information. Thank you.

Is the heater completely submersible?

@petsmart

8 ай бұрын

Yes! The heater is completely submersible! 🐟

is there any alternative to the filter cartridge?

@petsmart

4 ай бұрын

The filter cartridge used is the TopFin PF-L. Unfortunately, we are unable to recommend other filter cartridges at this time due to that cartridge being the one that comes with that specific filter for the tank.

Amazing tank for $71 bucks

hi, I have a question are the back panel of a 75 gallon tempered I know the bottom are.thank you

@petsmart

6 ай бұрын

Hi! Can you provide us with the exact name of the 75 gallon tank you are asking about so we can look into this? Thanks!

@hemilton1982

6 ай бұрын

@@petsmart top fin.

@petsmart

6 ай бұрын

Is this the tank you are asking about? www.petsmart.com/sale/weekend-sale-4/deal-6/top-fin-led-aquarium-5304019.html?gclsrc=aw.ds&gad_source=1&gclid=Cj0KCQiAkeSsBhDUARIsAK3tiecTCq6nHnjyMWJsDb-d1O1zdtyLGQ_v6QczCER0GcSt7iPnZI9Cf5AaAtG8EALw_wcB

@hemilton1982

6 ай бұрын

@@petsmart yes .

@petsmart

6 ай бұрын

Thank you for confirming! It looks like that the glass is annealed but not tempered. We hope this helps!

😊

I have a brand new, but older version of this kit and the filter is really loud. Is it supposed to be?

@petsmart

5 ай бұрын

Hi there! We would love to get you connected with our PetCare team, so they can assist. Please send us a DM on Instagram with your contact information and the store location nearest you.

@tamarawolf3997

5 ай бұрын

Thank you but I figured it out and it is working quietly now

@petsmart

5 ай бұрын

Thank you! We’re glad the issue is resolved. In the future, if you need any assistance, please feel free to reach out to us here anytime.

What sponge can i use to avoid my fish being sucked into the filter?

@afh163

Күн бұрын

Did you ever figure this out? My fish just died overnight getting stuck in the filter :(

How full to the top can the 20gallon be filled to? Thanks!

@petsmart

5 ай бұрын

Hi there! We recommend filling up your aquarium about one inch away from the top.

How do I adjust the flow rate

@petsmart

13 күн бұрын

Hi there. There's a black nob at the top of the filter that you turn to adjust the water flow.

I bought some fish food from petsmart and used a pinch of it. I then realized it doesn’t sink and I have red claw crabs which need sinking food. Do I get a refund since it was very expensive and I can’t use it

@petsmart

7 ай бұрын

Hi there. You can return an item for a refund or exchange within 60 days with your receipt. If you do not have your receipt, a store associate can pull up your transaction with the phone number you provided at checkout. If you did not provide a Treats phone number, a merchandise return card for the most recent sale amount will be issued. Please visit the link here ptsmrt.co/6015El81R for our full policy.

@OntarioBirding7538

7 ай бұрын

@@petsmartactually nevermind! The food is working now after I soaked it in water and cut it into pieces.

Does this work for glo fish? 😩

@petsmart

3 ай бұрын

You can find our 10-gallon glofish specific tank below: www.petsmart.com/fish/starter-kits/top-fin-led-black-glass-aquarium-58620.html?fmethod=Search

I did everything stated in this video and on the manual and for some reason my filter isn't working correctly. The water is not coming out of the filter

@petsmart

4 ай бұрын

Hi there! Please be sure to prime your filter by adding water in to the top. If it is still not working, you are able to return the item for a refund or exchange within 60 days with your receipt. Please visit the link here ptsmrt.co/6015El81R for our full return policy.

@-tendinitis

3 ай бұрын

@@petsmartthat’s what happens to me… keep adding water while it’s on to help it get started Then it starts flowing

@petsmart

3 ай бұрын

Hi there, if you are experiencing issues with your product please reach out to us on another social media such as IG, FB, or Twitter so we can look into this further.

What do i plug the led lights into?

@petsmart

28 күн бұрын

Hi there, in the instruction manual included with the tank there should be a section showing how to install / plug in the LED lights!

@Tacocat-06

28 күн бұрын

@@petsmart i see, thank you

@petsmart

27 күн бұрын

Of course!

I bought a Topfin heater to save a few bucks. Big mistake. It was fine for a few months but then one morning all my fish were dead and the water was at 95 degrees. Never buy a Topfin! And yes, the water was at the correct level relative to the heater.

@OntarioBirding7538

8 ай бұрын

Was the death relative to the heater?

@petsmart

8 ай бұрын

Hi there! We want to look into this for you. Could you send us a DM on Instagram with more details?

@ashleygibson3089

7 ай бұрын

What do you recommend?

@ramblingrose3828

4 ай бұрын

I can't adjust the temperature on the heater. The water is way too warm

@dougmiyamoto3109

4 ай бұрын

Never had any issues with Eheim products@@ashleygibson3089

My filter is making staticy noise is that normal ?

@luvvpercy

2 ай бұрын

ive had this tank for about 3 years, and it normally has a gentle buzzing sound. if its anything louder than a gentle buzz, try adding a bit more water directly into the filter and just letting it run for a few hours to see how it does.

@petsmart

2 ай бұрын

Hi there! We would recommend reaching out to the store location nearest you to get in contact with a PetCare Specialist, so they can assist.

i have the modern betta fish tank

@petsmart

6 ай бұрын

We hope you are enjoying your tank! 🥰

@TACONUGGETS

9 күн бұрын

​@@petsmart well it did crack during a water change but I'd say it's nice, don't worry I got my betta a starter tank with the thermometer and the net and she is fine in it.