Do you have any horror stories from The RealReal? It's so disappointing when orders turn out like this!

@ZaneAnderson1

2 жыл бұрын

Only through I have but I have encountered my issues with online shopping. You would just expect a company to be better than a site like eBay. So sad.

@dawnlovescouture2644

2 жыл бұрын

Ooh I can’t wait to see what Zane got!!!

@DaniOchannel

2 жыл бұрын

Firstly, Love! That! Sweater!

@CalebSnell

2 жыл бұрын

@Dawn Loves Couture - it's super cute!

@CalebSnell

2 жыл бұрын

@ This is Dani O - Thank you so much! It's so warm and cozy!!

Really unfortunate that this happened. However, digging into the company and learning about their practices was worth it. I’m glad you decided to share this. It will help people make a true informative decision.

@CalebSnell

2 жыл бұрын

Thank you! I'm glad you pushed me to post this, I was a little hesitant! But you're right, it's important to have all the facts when spending your hard earned money.

@dawnlovescouture2644

2 жыл бұрын

I’ve seen some of those reports, and it’s a disgrace. A normal person would be investigated and maybe face charges for selling fakes.

@CalebSnell

2 жыл бұрын

@ Dawn Loves Couture- exactly! That's so frustrating- there's 0 accountability!

@danielintheantipodes6741

2 жыл бұрын

There was a reseller in Australia which was bragging about its fancy authentication process. It turned out that they did not even authenticate a lot of the items they were selling! (I can't remember the name of them, I never bought from them.)

@CalebSnell

2 жыл бұрын

@Daniel in the Antipodes - I've heard of this Australian reseller, wasn't Mel working with them before she found out how they did things?

My mouth is on the ground! I’ve heard this with the Real Real before but didn’t know it was this bad. I’ve shopped with them years ago with no problems but also bought nothing major. Their return policy alone is enough for me to go elsewhere. I’ll stick with Fashionphile and will check out Yoogi’s closet as well. Thanks once again Caleb for another informative video!

@CalebSnell

2 жыл бұрын

Thank you, I’m glad you enjoyed the video! Yeah TRR is a major miss, I won’t be going back. I’ve bought a few things from Yoogis with good results. Have a great week!

Thank you so much Caleb for this video. I have looked at The Real Real online and I peeped into the Oculus store location in NYC while on vacation. I was considering saving up and purchasing from them. Now I know to be REAL REAL careful, or to just save my money. I’d rather they say that they have some inspired goods instead of passing them off. At least you know what you are buying. Thanks again and blessings to you. LOVE your channel and I’m glad I subscribed!

@CalebSnell

2 жыл бұрын

Hi Debra! I'm glad you enjoyed the video! When I received the Balenciaga pouch in that condition, it made me do a little digging into the company, and I was shocked with what I found! I know many people, myself included, enjoy shopping for preowned luxury, and I knew folks would want the full story! A trip to NYC sounds like so much fun! Rebag has a really nice boutique there too, so I highly recommend checking them out. Thank you for the kind words, Debra! I hope you have a wonderful week!

@MeYou-gb7zy

Жыл бұрын

That’s actually Rebag, not the real real.

I've always been put off buying from TRR because of horror stories of fakes & no refunds, but I wasn't aware of all the dodgy practices! Thanks for sharing this info, I shall now call you Inspector Caleb! 🕵

@CalebSnell

2 жыл бұрын

It’s such a shame, we have a gorgeous TRR showroom here in the city, but it’s ruined for me now. And I’ll gladly accept that new title 😄😄

Oh Caleb I’m so sorry you had such a terrible experience! I’ve heard many horror stories about the Real Real hence I never tried them before. Best stick with the trusted companies that you know will have a much easier returns policy. Onwards and upwards dear! 💪

@CalebSnell

2 жыл бұрын

It was pretty bad! I won't be going back again in the future and I won't be recommending them. From now on- it's all Fashionphile, Yoogi's and Rebag!

This is W I L D. pictures were so different than what you got! Thank you for sharing!!! Get Zane on camera!!! 🙌🏼🙌🏼🙌🏼

@CalebSnell

2 жыл бұрын

Right?! Like I'm not even exaggerating, the photos look 1000x better! And he's going to do it!! 😆

@brookesYTCorner

2 жыл бұрын

@@CalebSnell YAAAAAAS I am Al for Zane’s debut! 🙌🏼🙌🏼🙌🏼🙌🏼

Thank you so much for this video ! Really appreciate it! I was just about to shop from them an mcm backpack but now I’m scare won’t be ordering from them to avoid fakes & problems ;) nice vid

@CalebSnell

2 жыл бұрын

Thank you, Ulises! I'm glad this helped you make a decision! The MCM backpacks are super cool, I hope you get one!

Oh my gosh. That's awful. I'm so sorry you experienced that. I know this is off subject...: I LOVE your jacket you're wearing!

@CalebSnell

2 жыл бұрын

Right?! So disappointing! And thank you! The jacket was a lucky Zara find!

Sorry about this bad experience! I’m hoping you get your full money back. I had my eye on a bag from them recently, but it was deceptive how they only had a cropped photo of the interior of the bag, similar to the pouch original listing. Then there’s also the fact that they just ship inside their dust bag without any other protection inside the package!

@CalebSnell

2 жыл бұрын

Thank you, Gerardo! I got my full money back, it wasn't too stressful. I hate the photos they post- they're very lackluster and don't show the full condition of the bag. And bad shipping really ruins the experience.

Hey! Appreciate you making this video. I'm an investor, seller and buyer of The RealReal's. However, I pretty much only buy low-ticket items, some of the more obscure brands. My experience has always been positive, in fact I've gotten some insane deals where I'm sure they priced items way lower than they could have. My question for you is, did you end up getting the full purchase price back? Also, was this your first time buying on the TRR? Trying to do some research to determine if I should sell my shares. Thanks Caleb!

@CalebSnell

2 жыл бұрын

Hey Wyatt! Great questions! So this was my second purchase through TRR. The first one was fairly flawless, but this one... 😬yikes. So after some back-and-forth, I did eventually get my money back even though the listing said No Refunds. If you haven't already, I highly recommend checking the news links in the description!

@WyattCounterman

2 жыл бұрын

@@CalebSnell I have been :) Making my way through them! It's good to see other people's experiences. Glad you got your money back! And that sucks you had this experience. Thank you for replying!

I'm also done with The RealReal. I received Tiffany&Co earrings that were definitely fake. Soon after, I ordered an adjustable LV bag strap and received a nonadjustable one different from the picture. I returned both of these items and was refunded, but I had to pay a return fee for each, which doesn't seem fair considering the situations. I tried emailing customer service about the fake and incorrect description and never heard back. Oh well...lesson learned

@CalebSnell

2 жыл бұрын

Yikes! I don't blame you! Did you check back and see if they were relisted for sale after your return? I've heard time-and-time again that they just relist the items that were deemed inauthentic back on the website for sale. One lady returned a $750 Antigona after finding out it wasn't the real deal and they listed it again for double the price!

Stories like this get me so worried with these online consignment plattforms 🤢 I get sick by the thought how many fakes might slip through. I never bought with TRR (not even sure if they ship to Germany), but with VestiaireCollective it‘s the same, every now and then, you hear these horror stories and it really can stop one from enjoying to buy preloved 😥 If Chanel didn’t sue my advent calendar rant, you should be quite safe 😂

@CalebSnell

2 жыл бұрын

Exactly! And many of the horror stories I came across- the bags were proven fake by multiple sources but TRR deemed them authentic anyway and put them right back on the website for sale again. This happened on multiple occasions. Knowing that, I'm definitely not going back. And I'm glad Chanel didn't sue you- but I don't think anyone is happy with this year's advent calendar! lmao!

@dawnlovescouture2644

2 жыл бұрын

That was a great rant! 😁

Just bought a pair of Jimmy choos that were labeled incorrectly as a size 35 and then received them and they turned out to be a 37 :( so disappointing and now I’m out $100 for shipping, and handling cuz I’m in Canada 😭

@CalebSnell

Жыл бұрын

Ugh!! I'm sorry, Alex, that's awful!! I feel like they should reimburse you for their mistake- I'd really approach it like a squeeky wheel- squeeky wheels get the grease!

@wb-lr9ig

8 ай бұрын

They likely would have refunded you on that because it was labeled wrong. I’ve also had the return shipping refunded as well. They don’t refund the initial shipping

I’m so sorry that this happened to you.😢 Sad to say but I’m not surprised as I’ve heard quite a few negative comments over the past few years about the Real Real. People have purchased fakes as well as being sent items that don’t look like the photos and think they are getting a bag, etc. in better condition than portrayed. I definitely wouldn’t purchase from them. These preloved companies do scare me and unless I could see the piece in person I would probably be sceptical.

@CalebSnell

2 жыл бұрын

Thank you, it was disappointing for sure! Yeah, after doing some research, I was fairly shocked at what they get away with. My item was definitly nothing like they portrayed, i was pretty shocked because I'm used to FP, Rebag and YC, and they're usually pretty spot on. Lesson learned- no more TRR for me!

Oh no Caleb! I am so sorry! They under delivered again! I hope they give you your refund. So sad! I also had a bad experience buying from TRR a few years ago. I thought I bought an LV Noe BB, when it turned out to be a complete super fake! I had to prove to the Real Real with two authentication letters that it was in fact a fake when I sent my item back for a refund. At least they did refund me what I paid for the item, however, they never offered to pay me back for the authentication services. It was a nightmare! Fashionphile is not always perfect, but I tell ya, as you know they are amazing at return ability 🥰

@CalebSnell

2 жыл бұрын

That's horrible. I'm not shocked at how they handled your return. What about the bag tipped you off that it was a super fake? And not refunding the required two authentications is just bad business. And you know how much I love Fashionphile- I have another bag arriving this week from them!

@agentbagreviews

2 жыл бұрын

@@CalebSnell so, just the feeling of the bag. The leather felt “off” and the stitching was crooked in one or two small areas. Watching other peoples videos on their BB’s, their straps were more pliable, and this one was a stiff vachetta strap! I was upset to say the least. And I’m so so excited for your new item from FP! Love them

@CalebSnell

2 жыл бұрын

There’s nothing worse than that feeling when you know you’ve bought a fake. That happened to me once a long time ago on eBay… not fun. 😬 so, I ended up buying one of the bags I showed you, but I went for the lighter one, it went down to the 20% mark the next day. 😆

Great video and good researching. Sometimes when I look at items the pictures are so bad and the copyright is non existent.

@CalebSnell

2 жыл бұрын

Thank you, Alicia! I was both shocked and disappointed with what I found out.

I just purchased a Chanel hand bag and because of the issues I did 3rd party authenticate but I know I got lucky o I won’t be buying from them again. I haven’t used Fashionphile yet but will look into it! Thanks for the great video!

@CalebSnell

2 жыл бұрын

I can’t recommend Fashionphile enough. Their selection and services are the absolute best for preowned luxury!

@margaritaramos3393

2 жыл бұрын

Before I commit to buying a luxury bag, fake vs real image on google, and go to KZread, but definitely fake vs real.

@HauteModesty

2 жыл бұрын

@@margaritaramos3393 thank you for the tip!

Are there items 100% authentic ? Because I want to buy a Gucci messenger bag it’s leather so I feel like I should be able to tell right ?

@CalebSnell

2 жыл бұрын

Shop with caution, you never know. But if you get it and question the authenticity, then I recommend having a third party authenticate it for you.

That’s just crazy that they don’t authenticate so many items. I wondered about the second hand market. TFS! Your pullover is adorbs 🥰 where is it from/brand?

@CalebSnell

Жыл бұрын

You're welcome Aunnie! And this was a lucky find from Zara- it's actually Zane's, but I steal it from time to time. lol

I was just about to purchase some Gucci leather boots from The RealReal and came across your video, first of all thank you for this feedback!! definitely not taking my chances if it’s going to be real or not. I have not shopped at fashiophile but will try it out.

@CalebSnell

Жыл бұрын

I'm glad I could help, David!

I ordered from real real last night and stumbled on your video. It wasn’t shipped yet so I was able to cancel. Ended up paying full price at the designer store for that piece of mind

@CalebSnell

Жыл бұрын

Hi Julie! That's good news and probably a good idea as well!

I'm so sorry this happened to you. I've been lucky with TRR however, as a rule, I do not purchase purses due to the return policy.

@CalebSnell

2 жыл бұрын

Thank you! And that's a very smart plan!

So unfortunate this happened with you , thank you for sharing this 🙏

@CalebSnell

2 жыл бұрын

Thank you, Sharmin! I think it's important to share even disappointing experiences so others can make an informed decision.

Thank you so much for providing this information!

@CalebSnell

6 ай бұрын

Yes! Definitely shop TRR with caution.

i want to get a moncler vest w tag pristine condition. im scared. do you know anyone who can do moncler authenticity? or a app?

@CalebSnell

Жыл бұрын

That's a really good question- sadly, I'm not sure of a good answer. Have you tried searching for a Moncler forum to post on?

KZread was blessed when this creator joined KZread and so was I when I came across his video and subbed 💯

@CalebSnell

2 жыл бұрын

Thank you so much! I really appreciate it!!

The Real Real is a mess. Thanks for sharing this story. What brand is your gilet and is it shearling? Love it. X

@CalebSnell

2 жыл бұрын

You're so right, and it's such a shame! My pull over is fleece from Zara! They still have it in stores, I think!

I only purchase clothing or small accessories from them that are extremely marked down. When I started purchasing from them in 2016 they were fine, but I have had many issues with them. My main one is I bought a phone case that was listed for my phone size and when I got it it was completely the wrong size and I still had to pay the return fee. Also, I know they're trying to be sustainable but my boxes come completely crushed most times from lack of packaging. Imagine having your Chanel bag just coming in one of those white dust bags in a crushed box?! And you have to still pay that 12 dollars for shipping?! Sorry, Caleb!

@CalebSnell

2 жыл бұрын

That's so frustrating!! I'm sorry you went through that. And I couldn't imagine having something as costly as a Chanel bag show up like that. I would be so livid!

fab video lovely, well done 💗💗💗

@CalebSnell

2 жыл бұрын

Thank you so much!

Yes, they're photos are horrible. I love the Fashionphile photos. You see all the defects and good parts.

@CalebSnell

2 жыл бұрын

Exactly! Fashionphile is amazingggg!!

I like the fact that you're not really bashing them or being negative you just being honest you have every reason to bash them I like looking at their site getting my hopes up knowing I won't buy anything it's kind of funny how they won't show the tag on a majority of their items. I trust eBay over the realreal at least most eBay sellers will take a picture of the tag. And most will even go the extra mile and take a picture of whatever you want. Much better odds if you do some research on how to authenticate it's a particular items you're looking for most of the fakes are not all that good and can easily be detected through a photo I found this video looking for someone with a good experience because I still want to buy something from these people I just can't force myself to do it

@CalebSnell

2 жыл бұрын

Thank you so much! I’m glad you enjoyed the video! I definitely didn’t want to bash TRR, I just wanted to make sure folks had the information when making a decision. 😄😄 because some handbags can be incredibly expensive, and I think when spending that kind of money, it should be guaranteed authentic.

The RealReal is a mess. They are the worst of all of the big luxury resale brands! I purchased a Gucci scarf from them (which I had a second authentication done for peace of mind) and that transaction went pretty smoothly. However, I recently sent back a vintage studded Boogie bag to TRR. I didn't end up making a video about it because my mic wasn't working and the sound quality was terrible 😔. Anyway, I sent the bag back because it was in horrendous condition and reeked of a bizarre odor. Absolutely none of that was disclosed in the listing! So sorry you had a bad experience too 😔....

@CalebSnell

2 жыл бұрын

So true! And I love that you ordered a Boogie bag! I've loved that bag since Charlotte carried a blue suede one on SATC, it's such a classic, but I don't think I've ever seen one IRL. Thank you, I've learned my lesson for sure!

@laurenromeo

2 жыл бұрын

@@CalebSnell Yes!! I absolutely love the grained calf skin/studded version. I think I'll continue to keep my eyes peeled for another.

@CalebSnell

2 жыл бұрын

Love that bag! I hope you find it! I just order my first Celine last week, it should be here any day now, and I’m so excited! 🤪😆

@laurenromeo

2 жыл бұрын

@@CalebSnell Can't wait to see!! Celine leather is so fabulous. Love that brand.

I’m torn. I buy a lot from trr and have had many experiences where the description is wrong, photos inaccurate, wrong item sent, poor condition etc. that being said, I have a closet full of incredible clothes and bags that were steals. In recent years, the mistake ratio is significantly higher than the past. I still find great deals but there are many more problems laced in. I’ve had just as many problems with vestier collective so I guess it just comes with the territory. Fashionfile gets 10 stars. Wonderful company from what I can tell. For the big name brands it’s the only consistent place to shop.

@CalebSnell

7 ай бұрын

Yeah, it's hard out there! Just make sure to do your research so you don't regret your purchases.

I’m screaming at you playing on the screen in the background lmao

@CalebSnell

Жыл бұрын

Haha self promotion!

They were the first big luxury preloved reseller. There was a doc on CNBC YEARS ago about how they sold fakes. They dont care obviously as they have done nothing about it after all this time and going public. Do NOT give them your business!

@CalebSnell

2 жыл бұрын

So many horror stories! I'm holding off for sure!

So it’s like at the end of the day if it’s the Real Real or Fashion Phile, you are still taking a chance. Buy your brands at the stores directly if you have an issue! No one is perfect 😍 otherwise you can get amazing real items at the Real Real for a great deal 🎉

@CalebSnell

2 жыл бұрын

You're absolutely right- The Real Real definitely has some great deals and it is a risk shopping anywhere preowned. I just don't like the fact that TRR tries to pass off their copywriters as authenticators and they only authenticate a small handful of the product they carry. It's the lack of honesty and transparency that kind of pull me away from considering TRR when I shop. But to each their own! 😊 😊

@priscillawebb

Жыл бұрын

They sale fakes especially online. It’s happened to me. Their customer service is horrible for selling, too.

Any recommendation for good consignment shops in DC?

@CalebSnell

Жыл бұрын

That's a tough one- I haven't been to DC in years!

@jessicat2304

Жыл бұрын

@@CalebSnell womp!! What about NYC? 💕

You and your name seem so familiar to me, and I'm from ~Chicago! Anyways, thanks for the video, liked & subscribed

@CalebSnell

Ай бұрын

Thank you, Taylor!!

I ordered a louis vuitton scarf (BROWN) it looks brown at the picture, it said brown at the description and when i received it was dark green 😱😱😡

@CalebSnell

Жыл бұрын

Ugh, I'm sorry to hear that, Miriam! That's really frustrating!

Can you recommend me the fashionphile 100% for buying authentic preloved stuffs?

@CalebSnell

2 жыл бұрын

There's always a small risk that you may get some inauthentic when buying preloved, but personally I feel confident shopping at Fashionphile.

@privateryanchannel6520

2 жыл бұрын

So i'll go for fashionphile, thank you so much caleb... and im planning to have my YT vlogs also coz i have lots of designer shoes and now i want to collect designer bags too

I just bought a necklace on the site and now I’m scared it’s going to be fake. Any advice?

@CalebSnell

2 жыл бұрын

That's a tough one, I haven't purchased any high-end jewelry from them. But you could always take it to a jeweler to get it checked out if that makes you feel better. I'm hoping it all checks out for you! Keep me posted!

@DragonKnight401

2 жыл бұрын

@@CalebSnell thanks for the advice. problem is it’s not a jewelry piece made with rare metals or gems. You’re paying for the brand name essentially and I’ve even seen fake versions online so I’m scared the real real could’ve sold me a fake one since I’m now learning their authentication services are lacking. I’ll keep you updated once I receive it and see if I can tell if it’s fake.

@DragonKnight401

2 жыл бұрын

@@CalebSnell I’ve finally received the item. It was an ambush lighter necklace in gold color (base is a different medal just like the real one.) TBH it feels real to me. There are some things I took note of about the piece but it’s not anything that screams fake. The jewelry I bought isn’t made with rare metals so it’s hard to identify whether it’s legit but based off of my observations from all the details comparing this item to the real brand website I’d say I got lucky and received and authentic necklace. Though I’ll probably never buy a similar item like this again because it’s too hard to authenticate without determining factors like real gold or real diamonds (since the authentic piece doesn’t use those either.)

I love your jacket. where did you get it?

@CalebSnell

Жыл бұрын

Thank you, Judy! That was from Zara a couple years ago!

Love the fleece you're wearing! Where is it from?

@CalebSnell

2 жыл бұрын

Thank you! It's the Zara Fleece Printed Jacket - style number: 3548/307. It's super comfy!

@kylescott8904

2 жыл бұрын

@@CalebSnell thanks! Love you style

@CalebSnell

2 жыл бұрын

Thanks!! 😄

What about Fendi? Was thinking of getting a peekaboo from the real real now I am unsure

@CalebSnell

11 ай бұрын

I would just make sure it's authentic once you receive it. They have great options and prices, but proceed with caution!

@abbydhaliwal7186

11 ай бұрын

@@CalebSnell ah! Allright and thank you ❤ I might just get it from fashionphile

Horrid that they sold that item as “good condition”. Unacceptable. I’ve purchased 3 Alexander Wang bags without issues from TRR. I recently ordered 1 more AW bag and 1 Chloe bag. They arrive this week. I’m praying they are OK. 😐

@CalebSnell

2 жыл бұрын

Right?! I completely agree! I've order from them once before this experience and it turned out okay- but I'll definitely think twice before I do it again. Congrats on the new Alexander Wang and Chloe bags- I'm sure they'll be great!

@irishmarie9892

2 жыл бұрын

@@CalebSnell thank you 😘

@sukatushah1

2 жыл бұрын

Hi Irish, did the AW and Chloe bags come in ok?

@irishmarie9892

2 жыл бұрын

@@sukatushah1 Hey there! Thanks for asking! Yes, they weren’t that bad. The color of the bags wasn’t what I expected, but that is kind of the norm since online pics are taken in different lighting. I didn’t mind it. However, I did order a few other bags later on from TRR and two of them had very discolored interiors. Way more discoloration than what was portrayed online. I wasn’t happy about that but I think I can wipe them down and clean them to make them look a little better. I’ve learned to really only look for items now that are marked as Pristine or Excellent, and that have good pictures, especially when it comes to the higher priced designer bags and wallets, like YSL, Gucci, and Chanel. Take care! ❤️

not me watching this right after i placed my order today LMAOO

@CalebSnell

2 ай бұрын

I'm sure it will be okay! Just make sure to really look over the photos and descriptions!

@MikeRawlingsProductions

Ай бұрын

Same

Wow that's crazy! Thanks for sharing the information! Can't believe so many items are not authenticated! 😱

@CalebSnell

2 жыл бұрын

Right?! I couldn’t believe it when I saw the report! Very concerning 😬

What websites do u recommend for authentic resale?

@CalebSnell

Жыл бұрын

Great question. I love Fashionphile, Rebag and Yoogi's Closet. I've shopped all 3 with relatively no issues.

@tokyothetruth

Жыл бұрын

@@CalebSnell thanks. I appreciate the response

This may not qualify as a horror story but at the 870 Madison Ave (& 71rst Street) location at NYC. While I was waiting for a bus across the street from it on a Sunday like around 8am. An Asian woman walked up to their store with one of those large professional cameras (like a Nikon) with a very large professional looking lens (I'm guessing a macro lens). She proceeded to take shots of all of their bags in the windows. Then she went to neighboring stores and did the same thing. My guess was - it was Chinese knockoff bootleggers at work.

@CalebSnell

2 жыл бұрын

Interesting, I’ve never seen something like that before. 🤔

@Mantikal

2 жыл бұрын

@@CalebSnell My suggestion is to post people (laying low) in their cars - on the look out during those commercial activity "dead times" - for when she (or anyone else) shows up and starts the same game.

Have you ever bought from Farfetch? I wanted to get a bag from them but didn’t know if they are trustworthy.

@CalebSnell

Жыл бұрын

I haven't ordered anything yet- but I've heard decent things about them!

TheRealReal has ruined a few purchases of mine due to poor packing and surprise surprise no returns, they lie about condition, and fakes get through. Horrible business

@CalebSnell

Жыл бұрын

I've had similar experience, Traci. I ordered a Suhali L'ingenioux from them, and they packed it flat... I was irate lol!

@tracinicole713

Жыл бұрын

I'm so sorry

Where is your jacket from??

@CalebSnell

25 күн бұрын

Zara, but a few years ago

Now I’m scared I just drop 488 on a limited edition Vlone jacket I’m not afraid of the condition I have a good feeling it will be in good condition but is it gonna be real or fake bruh ima be so mad if it’s fake

@CalebSnell

2 жыл бұрын

No doubt, just make sure to authenticate it before snipping any tags. Let me know how it goes!

@tacoman9751

2 жыл бұрын

@@CalebSnell I got and it’s 100% real and it’s in great condition luckily

@CalebSnell

2 жыл бұрын

@@tacoman9751 That's great news!!

@laterraceharvey6299

Ай бұрын

If the bag is final sale and it turns out it’s not real will they honor a return?

I bought a belt labeled as size S from the real real and I got a belt that was easily at L, 42 inches long. I returned it and the whole transaction cost me 10% of my purchase or $26 of shipping charges.

@CalebSnell

Жыл бұрын

Yikes! That's a bummer, Nery! I'm sorry to hear you went through that.

Try to coax Zane !! So sad about this company. I'm glad I am not involved into the second hand market.

@CalebSnell

2 жыл бұрын

Haha I try! I consider Prada a huge success! You have to be really careful when buying preowned. There's always a risk, it's just a shame that this company isn't doing anything to prevent it.

@a.e.8743

2 жыл бұрын

@@CalebSnell Yes this scares me so I prefer not to buy second hand. I would rather miss out rather than buy secondhand. Even if I buy something and have it authenticated I will have doubts in the back of my mind and luxury is not meant for you to worry about it.

@CalebSnell

2 жыл бұрын

Well said!

OMG will we get a cameo from Zane?!?!

@CalebSnell

2 жыл бұрын

Haha! Absolutely!

I would love to get an update on where you prefer to buy. I have bought from the RealReal in the last few months. So far I have been satisfied. Let us know! 😁😁

@CalebSnell

Жыл бұрын

Hi Laura! I've always gotten fantastic service from The Real Real when I stop to try things on. I really enjoy shopping at Fashionphile!

I'm commenting simply because you mentioned they listed this item as "good", and I am starting to question who is judging these pieces? I ask because, I consigned some PERFECT, NEVER USED Chanel and Louis Vuitton pieces with the real real and they listed my bags as "very good", when there is "excellent" and "pristine" above "very good". This would be fine if there was anything wrong with them. Again, they were perfect and should have been listed as "pristine". I purchased a few bags from them as well right out of the boutique but they both had this awful smell and I didn't notice until I got home, I tried to return them the next day, but they claimed it was "final sale". Honestly, won't be buying or selling with them anymore.

@CalebSnell

Жыл бұрын

Hi Samantha! I agree- who's judging these pieces?! And I'm sorry to hear about the smell- there's nothing worse when it comes to handbag collecting than buying a bag with odors. I'm sorry you went through that!

I looked into the real real before i shopped with them. Someone returned an item cos it was inauthentic (and the real real agreed) and the Real real relisted it. Would love to see Zane in the next video 🙌

@CalebSnell

2 жыл бұрын

Isn't that scary? No thanks, I'll pass on going back. And I think he'll make an appearance! It's been a while! 😀

I've gotten bags from The RealReal with no problem until a week ago. They sold me a fake Longchamp bag, I am still very upset about it!

@CalebSnell

Жыл бұрын

A fake Longchamp!? That blows my mind, I'm sorry, Shelli. Please tell me you got your money back!

@shelliwilley9911

Жыл бұрын

@@CalebSnell I've tried several times to contact them, even sent pictures no response whatsoever!

@emerybayblues

Жыл бұрын

😮

I do want to buy some clothes but don’t know if it’s gunna be real

@CalebSnell

2 жыл бұрын

That's part of the struggle there- it's best to get a second hand opinion!

Quoting Chanel "Your experts are not experts at all"

@CalebSnell

2 жыл бұрын

Couldn't have said it better myself!

I bought a tote bag that reeked of mildew that was NEVER mentioned!

@CalebSnell

8 ай бұрын

Ugh, I hate that! I hope you were able to return it!

I dont trust The Real Real. I only purchased 1 item from them and it went good thankfully. They have to REALLY have something I want for me to order from them. I still can't get over how they STUFFED your LV Suhali L'Ingenieux bag in a BOX. No stuffing, no packing. Shm. Wow

@CalebSnell

Жыл бұрын

I only browse their site sparingly- too many bad experiences with them!

The prices are ridiculous. I found a handbag at Walmart which was a perfect knockoff of one from the online website

@CalebSnell

Жыл бұрын

So true, Patricia!

@patriciamartin6756

Жыл бұрын

Thank you ,Caleb. I have never understood people wanting to spend a,fortune on clothes. I went shopping today at a,discount outlet and found a ton of designer clothes, shoes , etc for a pittance . If people would just learn how to sew, crochet and knit, they could duplicate anything on the internet. I have a folder of magazine pictures of things I want to wear. I saw an outfit made from Irish crochet. I am duplicating it. It will take time. Instead of spending $2500 for it, the total cost to make it is $60 for the yarn and $5 for the hooks. I wore the top to a party and ended up selling it for $250. It was fun to make!

CRAP!!!! I just bought Valentino Rockstuds, 😑 I wish I watched this first, with that said, make friends with your local cobbler and leather repair shops because they may be able to do some magic in repairing your bag. That way you can get your money's worth out of it.

@CalebSnell

Жыл бұрын

Hi Padme! I'm keeping my fingers crossed for you. And that's such good advice about about befriending a local cobbler- great idea!

I won’t buy a bag from RR because their photos are horrible and they’re final sale.

@CalebSnell

2 жыл бұрын

Sad, but true!

The RealReal is horrible I received a bag that I didn't even order😑

@CalebSnell

2 жыл бұрын

That would drive me crazy!!

It's not a negative show. It's really Real!

@CalebSnell

Жыл бұрын

😄😄

Great, I just ordered an Lv bag from there…😅

@CalebSnell

Жыл бұрын

I hope it turns out okay! What LV bag did you order?

@elenig.9237

Жыл бұрын

@@CalebSnell lv mini looping

@CalebSnell

Жыл бұрын

@@elenig.9237 that’s a good bag!

helpfull thanks

@CalebSnell

2 жыл бұрын

Thank you, glad you enjoyed!

this is all pretty horrid. however, cut to 3 years later, and i think many, MANY of the issues you've mentioned - bad photography, breadth of authentication, accuracy of listing, authentication experts, etc. - has been rectified.

@CalebSnell

Ай бұрын

I will admit, there are some improvements, but they have a long way to go when it comes to their photography and shipping.

Did they refund you entirely? 🤔

@CalebSnell

7 ай бұрын

Thankfully, yes!

@Ki55yface

7 ай бұрын

Oh nice! I just purchased a LV speedy. This video had me hoping I got it off of FASHIONPHILE instead. 😅 hopefully I have better luck since the bag was listed as “excellent”. Thank you for the content!

Finding this in 2024. I have been lucky with the Real Real. But have definitely heard horror stories. I really like the sunglasses on the Real Real and will not purchase anything that’s too expensive. I still prefer FASHIONPHILE for handbags.

@CalebSnell

23 күн бұрын

I’ve gotten pretty lucky on trr all things considered!

I am cautious about buying from overseas sellers. It is very complex returning an item overseas, especially if international duty is involved. I do buy from Japan but not anywhere else. I would like to buy something from Fashionphile, but mainly to get the packaging, rather than an item itself! The Real Real is not the only reseller which does not bother to authenticate, another reason why I stick to the trustworthy Japanese sellers. I am sorry things did not turn out for you with this item. Thank you for the video! I hope your week is better.

@CalebSnell

2 жыл бұрын

I love the Japanese reseller market. I've *knock on wood* never had a bad experience. Aside from the squished LV Kendall, but it turned out ok. Live and learn I guess, but I learned not to shop at TRR. I hope you have a great week as well!

I was about to buy an MCM Liz for $400 but I rather pay the $700+for the real deal (pun intended)

@CalebSnell

Жыл бұрын

Hahaha, I love the pun- good one!

@joeplana7450

Жыл бұрын

Don’t buy, they sold me a fake bag, never returned any of my calls or email.. they totally knew it was a fake, I lost $8k

Hello 👋🏽

@CalebSnell

2 жыл бұрын

Hi Chantal!

They are a scam. Sell fake items and list items as wrong sizes. Not slightly wrong. like shoe size 6.5 vs 10. and then charged me to return the shoe after THEIR HUGE MISTAKE. Please I know it seems like a great deal and like you are finding beautiful items at a great price but it is not real and worth the headache. Please please please listen to my advice as I wish someone had told me before I spent my hard earned money. I was so excited and wanted this to work out so badly, now I sincerely hope this company goes out of business to avoid scamming others. Apologies to anyone who has to deal with them, including their own employees.

@CalebSnell

2 жыл бұрын

I'm so sorry to hear that you had that experience with TRR. Sadly, I'm not surprised, I just keep hearing more and more horror stories!

I won’t purchase from RealReal.

@CalebSnell

Жыл бұрын

I’m very cautious with them too.

Love the channel but not the background music😞

@CalebSnell

2 жыл бұрын

Thank you, Karoline! And we no longer use music for the sit-down videos!

@karolinepauli5336

2 жыл бұрын

@@CalebSnell Lovely! So hard to heard you fully with music in the background. Just found you account and am now binge-watching🙂

@CalebSnell

2 жыл бұрын

@@karolinepauli5336 Yay!! I hope you enjoy!!

Yeah this was my first time going on the site shit look like the stuff was used and priced damn near the same as retail like wtf I might as well go in the store pay a lil extra and get it in hand and brand new 😂 and as a customer from farfetch that didn’t revive there item after paying 650 for some amiri shoes and still got no refund fuck it I’ll pay in stores fuck these goofy sites

@CalebSnell

Жыл бұрын

Yeah, sometimes it's you find better deals or similar prices in the retail stores. I hope you have a great weekend!

Save your money and go to the actual designer store!

@CalebSnell

2 жыл бұрын

💯

I think real real is overpriced and I don’t trust 100 %!!!! I prefer save money and buy new ones and straight in the store brand

@CalebSnell

2 жыл бұрын

And when you buy direct from the store, you're 100% sure that you're buying the authentic real-deal!

@geanmoccia2634

2 жыл бұрын

@@CalebSnell I really love your videos, make feel so relaxed 🏳️‍🌈🧖🏻

This is my second video I've saved on this company Real Real....and its not looking good.

@CalebSnell

2 күн бұрын

I will say- my recent interaction with TRR have been pretty positive, but I still recommend shopping with caution.

Caleb, those people sold me a fake Birkin, they completely ghosted me and got stuck with an $8k fake. They are not reliable..

@CalebSnell

Жыл бұрын

Noooo... I'm really sorry to hear that! Can you dispute with your card?

***I RECENTLY PURCHASED A PRADA, NOT ONLY WAS THE DESCRIPTION WRONG, BUT IT CAME WITH DRUGS. SHOWS THE VETTING PROCESS…***

@CalebSnell

Жыл бұрын

No way!! I'm shocked and so sorry that happened to you Ashley!

I really appreciate your review but you're just talking a lot of fluff before you even get into the review get on with it 😢 6:47 before he begins pulling out the item.

@CalebSnell

Ай бұрын

Thanks for the feedback, but I filmed this nearly 3 years ago, so not much I can’t do about it now. Have a good weekend

I am kinda confused, is everything fake?

@CalebSnell

Жыл бұрын

Not everything- but their authentication process isn't nearly as good as other sites.