The real real stole a Dior coat from me I sent in to sell. They tried to say it wasn’t real when it was and I even showed proof of receipt. It turns out they just misplaced it and they didn’t want to pay me for because it was very expensive. I had to get a lawyer and everything. Be very careful with that site!

I have a love hate relationship with The RealReal, I love that I can find vintage and products I missed out on, but I hate how they market their products, very few details and horrible pictures. You take a chance ordering from the realreal and you have to get your purchase privately re-authenticated because too many Fakes get through their vetting process.

I find the pre loved websites have got much worse. I used to buy from Vestiaire but the quality control has really deteriorated. The last bag I bought was a cloth Chanel and was stated as ‘excellent condition’. Visually it was as the pictures shown- but the smell of cigarettes was unbelievable...like how your clothes would smell after a night out when you could smoke in bars 🚬 . Great video as always Dacob ❤

I don't like stock photos for an item. I want to see the actual pictures of the item. Whenever I see stock photos, I won't buy the item. TRR should post actual photos of the item...PERIOD!

I've wondered about several of these reselling sites using stock footage, as a former photographer, things are just too perfect, regardless of the condition stated. I would definitely be hesitant to purchase anything from some of these sites, it's turned into a joke. Glad to see she turned lemons into lemonade. 🍋

@13ikea

Жыл бұрын

I always email and ask for more photos.

@flohough1870

Жыл бұрын

@@13ikea Good advice but how many people think to do this in advance? A lot of people get caught up in the moment or maybe don't realize those pics aren't the actual ones. I think it's a bit deceitful. It's a bit like a complex bait and switch. I just don't understand why these sites don't just use the actual photos in the first place. I'm sure it's just they don't want to spend the money.

@13ikea

Жыл бұрын

@@flohough1870 If they don’t now, they should start. Unfortunately people can be very deceitful. If I’m paying $100 or 1k I want to see extra photos.

@flohough1870

Жыл бұрын

@@13ikea They certainly can, even some of the buyers. It's a crazy world we live in.

I purchased a Longchamp bag from The Real Real several yrs ago. The LC bag arrived worn out,heavily used , returned it the next day. I told them they should change their name to The Real Fake, sent me a 30% discount and some apologies. I said no thank you, never purchase another bag from The Real real.

TRR sold a fake Chanel ballet flat to me couple of years as well. Took a lot of email back and forth before they’re willing to refund back to my original payment method. At first they wanted to give me a store credit and I refused. I found they relisted the same item after 😱

@joeplana7450

Жыл бұрын

They are scammers

@basiccaucasian6234

Жыл бұрын

They did that to another luxury KZreadr I follow! To add insult to injury, I believe they even increased the price when they relisted her fake bag.

I actually love the look of Bethenny’s bag!! Worn in denim is such a vibe. 💕💕 I have had similar experiences with TRR, except I purchased clothing. They would describe items in much better condition than they were and if they did mention a flaw, there would be flaws that they missed (ofc final sale items.) It’s a gamble purchasing from them, but I would not take a chance purchasing a bag, especially as they usually list them as final sale.

Hi Dacob! Thank you so much for the video! I studied law in the UK, this issue falls under consumer rights. She has a right indeed, because when selling online, the seller has to accurately describe the product, including providing the pictures. If the bag she purchased doesn’t fit the description, as was in this case, this means that the contract can be cancelled, so she can return the bag. It works like any other contract. Offer, acceptance, and consideration. In these circumstances, offer was falsely advertised, deceiving and misleading the buyer, by not accurately describing and providing untruthful pictures. UK and US legal systems are quite similar in principles, so I can assume it should be the same. Even in Europe it is. Companies often say “sales are final”, “no returns” etc, because they often assume buyers do not know their rights under law, so they can put whatever they want in their own “terms and conditions”. But law always prevails and is superior to anything these companies state as “rules”. I’ve had a few such situations, when buying online, and always wrote an official email describing my rights, and mentioning respective laws. The seller in 99% cases will return the money. Because they know they are in the wrong and no one wants to pay legal fees.

@yanapetrova706

Жыл бұрын

Oh forgot to mention. It is also if the product is bought online, buyer always has a right of inspection and refusal. Here’s the statute (US): “§ 2-513. Buyer's Right to Inspection of Goods. (1) Unless otherwise agreed and subject to subsection (3), where goods are tendered or delivered or identified to the contract for sale, the buyer has a right before payment or acceptance to inspect them at any reasonable place and time and in any reasonable manner. When the selleris required or authorized to send the goods to the buyer, the inspection may be after their arrival.” Hope it helps!

@audrey-jane

Жыл бұрын

This is great information, thanks for sharing! 😘

@yanapetrova706

Жыл бұрын

@@audrey-jane you are welcome 🤗🤗🤗 thank you for finding it useful!

@b.abouttowwn

Жыл бұрын

So, essentially she can request a refund (chargeback) if the RR refuses to allow her to return the bag?

@yanapetrova706

Жыл бұрын

@@b.abouttowwn yes. Because she has a right to inspect the goods before the purchase is “completed”. The purchase can be completed only after the buyer accepts the goods. This acceptance can be done unilaterally, when you do not return the goods and all is fine. But overall you have 14 days period of inspection, when you have the right to return, given the product wasn’t worn and is in the original condition etc. basically how they sent it to you. So regardless what RR says, she has the right to inspect and return if the goods do not conform seller’s description 😊

One thing I love about Fashionphile unlike TheRealReal and Rebag, FP will email you real time additional photos when requested. I never had an issue with them.

@basiccaucasian6234

Жыл бұрын

Love FP! They’re great and the return policy is super easy.

I had a very bad experience with The RealReal and I don't think I will sell anything to them again or buy from them. I think the most frustrating thing was with the customer service. Great video and you look beautiful, darling!! ❤

@SuperDacob

Жыл бұрын

Thank you Sabrina 🙏🏻💖🥰

Off topic but nothing better than a faded worn pair of vintage Levi’s!

She lives in New York, why didn't she just go to the store and get explanation.

Exactly why I don't mess around with TRR, Dacob. Their pictures are not very revealing and they don't have enough from all the angles. If I can't return it, I ain't buying it. And I agree w/your perspective on this bag's condition. Obviously loved but still somewhat "good". Spot on. A pre-loved fabric bag is likely to show use.

@tracyfins

Жыл бұрын

If I can’t return, I ain’t buying 🙌🏼👏🏼 exactly! 9 out of 10, I wouldn’t return but I like to have that option.

I personally experienced the FAKE online from a well know reseller. Buyer beware purchasing especially online from seller in USA. I bought a Gabrielle bag (Quilted pattern) and noticed that the chain was lighter as I looked into the chai, it got some rubbed and realized the chain was painted with metal color which underneath were plastic. It came with hologram and authenticity card but the card was a bit thinner that the actual which can hardly be noticeable. Hint the seller got retail stores throughout California and at the mall as well. I somehow brought the bag back to the store they refunded to me right away without going through the online return request. The only reseller I trusted is the Japanese reseller on eBay still READ the review rating before buying and capture all pictures posted

I’m literally ‘The oddball’ here b/c I really don’t care that much - any more - about fashion/accessories but I simply enjoy listening to Dakob. I just think he is pretty cool and quite amazing the more of his content I listen to. 🤷‍♀️🤓❤️

@SuperDacob

Жыл бұрын

Thank you so much Arianna 🥹🙏🏻🥰💖

I used to follow her, but her videos are too cringe for me and it’s nonstop all day every day! Second of all, she’s on here trying to get attention and get her way. If the real real said all sales final or she can get an exchange that’s on them that she’s trying to use her platform to get what she wants. She is rich she can afford a brand new bag from the boutique. What is wrong with this lady?

@tarreemhacaruso2687

Жыл бұрын

🤔True.

@SuperDacob

Жыл бұрын

Plus to me that bag looks really good for a light colored chanel denim… plus its a 2.55 and a 2.55 is always my weakness. Haha

I purchased a Burberry poncho from The Real Real and they had multiples on the site. The prices varied by condition. I purchased what looked like the best looking poncho at the highest price. That was not the poncho I received based on the photo. I think it even had a hole in it. Thankfully I was able to return it and got my money back.

I just had a horrible experience of TRR similar to this where they misled about the condition of a Lady Dior bag. It was a lot of back and forth with them to get it addressed since the handbag sales are final sale. I do not think I will ever buy a bay from TRR again. I would for RTW and accessories that can be returned.

I can see using one stock photo but 99% of the photos should be of the “actual” bag.

So last week I just sent in my LV Bag to TRR for sale and lo and behold Bethany's message hit. Just great. My LV is authentic and all this is really upsetting. Did I use the wrong site? My bag left the house maybe 4 times. I am upset. I just made my decision to pull my purse out of the consignment process. I do not feel comfortable with them. Sad about this.

@d.y.e3803

Жыл бұрын

Did you try Fashionphile before The Real Real? And there's also Yoogi's Closet. I've dealt with all of them as long as they've been in existence. A couple years ago, I decided to sell my regular size Fendi Peekaboo, bought in Paris in 2015, and first checked The Real Real's Peekaboo photos to see if there was one like mine as then I could check the listed resale selling price.There was one, although the bag was rare, and it was priced at $2,000. But, at The Real Real, the seller wasn't going to get $2,000 as one gets a percentage depending on what percentage category one is in, along with the final selling price. So, I contacted Fashionphile and sent photos of my bag and immediately received a response and an offer for $2,000. I accepted and zipped over to Beverly Hills and took the bag to their office instead of mailing it to them. Fashionphile started here in L.A. in the late 1990s. The bag was checked out and a week or so later, I received a check for $2,000. I wouldn't have gotten that amount at The Real Real. As for resale, I've been dealing with resale places since the early 80s and there are chances that one takes. But, back in the day before the internet, one either went to resale places in person or shopped by mail from a boutique's printed catalogue. As for The Real Real, I shop with The Real Real for different items and my vintage Bottega bag purchases have been perfect along with the listed prices, markdowns, and take an additional amount off on top of it all. I've also bought other brand bags through them although my main company is Fashionphile. However, I sometimes also shop Yoogis Closet on the side. I buy from and sell to them all. As for selling LV bags, there are so many flooded on the resale market until the resale offer prices for sellers is not always that good to say the least. I bought my first LV bag at the LV store in Paris in 1980. Back then, the resale value was really high if one wanted to sell an LV bag here. I had lots of LV items in the 80s/90s. But, the market wasn't flooded back then. As of two years ago, I sold off all of my LV bags and other LV items and haven't bought anymore. I only kept my Bisten hardsided suitcases, my two travel-size Speedy bags, and my Serviette Fermoir Monogram briefcase bought at LV-Paris in the 80s and early 90s. LV's vinyl back then was different and my items still look great decades later. Greetings from Los Angeles

I’ve always noticed how much they use the same photos over & over for different pieces 🙈 They show next to no details. I bought a couple of pieces from them & then gave up. I’d much rather go to Fashionphile!

I actually just bought a bag from TRR. There were a lot of pictures showing close ups of all normal trouble spots in the bag like the corners, bottom, hardware, etc. you could tell it was the individual bag because other bags of the same type showed different photos and different flaws. It came exactly as I expected. I don’t know if they use stock photos for some bags and not others or what. But if I think it looks like they used the same photos for different bags, I wouldn’t take the chance.

@victoriachen6879

Жыл бұрын

yeah i had quite a good experience with my bags from TRR too - they came as is. MAYBE they do it for more popular styles..? mine were rather less popular styles / sizes haha still, if that’s true it’s terrible practice!

I will always stand by this-There arent enough WEALTHY people in the world giving away bags to these reselling sites! It doesnt MAKE SENSE. Unless we go straight to the boutique- we are all in danger of being SCAMMED BY FAKES ON RESELLING SITES 💅🏾

I'm not a fan of TheRealReal so it pains me to say it BUT if you look at TRR's website and their condition standards, Good means to them that "Items show moderate signs of wear" and they even say "worn corners, moderate scratches and interior wear". Like they literally say exactly what she is seeing on this bag that she bought. So yes using stock images is dodgy (which is just one of the problems with TRR) and they should really state that in the description, but the condition sounds like it was accurately described. If you want pristine, look for a bag that is in pristine or at least excellent condition, which are items that according to them show no signs of wear. Good and very good to TRR means that they have signs of wear, but they are not outright damaged. Hey, at least she didn't get a fake right? I would totally wear that bag and I think it's gorgeous!

I’ve had really good luck with the few things that I have bought from the Real Real, but I think that buying anything online is going to be hit and miss. I just bought 2 Themoire bags from them and they are great, but that is hundreds of dollars as opposed to thousands. They do give a very accurate description of the condition from my experience, and they do describe the flaws, but they do use stock images so it’s important to read that.

The bag I got from the Real Real was in good condition as described but the photo included a strap and the description said no strap. So I was SOL they wouldn’t let me return it. So I went to LV and filed a repair claim and my strap is in route. I thought I was getting a good price but I could’ve just bought it from Fashionfile for what I shelled out for the bag and now an additional strap. Actually I could’ve bought a new LV On the Go…

There are soooo many photo tricks that can be used even without photoshop or filtering. Just blowing out the light can make bags look better!

@CogMarks

Жыл бұрын

There are tons of overexposed photos of LV Monogram bags to make the vachetta leather look better.

I had an issue as well where the bag condition said “no signs of use” and it had some scratches inside and some corner wear. I complained about it and after sending photos and several messages later, they said I could send the bag back. I was also told at a RR store that I could always request for the bag to be transferred to my local store so I could see it first before purchasing.

@oohlulu

Жыл бұрын

@Spencer they were not really visible in the photos

Newbie here; you're extremely well-spoken and easy to listen to. Love it.

@SuperDacob

Жыл бұрын

Thank you for subscribing to my channel parisz 🙏🏻🥰💖

I have never had a problem with the real real taking a bag back if it was not as described. did she even try to make a return or just assume based on the no return policy. I recently had the real real cancel an order no problem. Their customer service has always been excellent for me!!

Denim has been showing up in Japanese and South Korean smaller designers as well.

@SuperDacob

Жыл бұрын

I love a good denim 🥰

I totally agree, I love when denim is getting used But you need to pay accordingly…. They should charged her for very good condition

I have ordered a few bags from TheRealReal and they take ZERO care packing it, my expensive bags came so damaged from being thrown in a box, Eff them, there's a reason they don't allow returns on a lot of their bags.

The RealReal ended up giving her her money back 🤣 Having a large social media presence goes a long way.

The Real Real loves to photoshop pictures of items!

Looking at the bag, I would assume the metal and denim oxidized. They may have oversold the quality, but the bag does not look to be in bad shape. Of course, I am only looking at what you're presenting in your video.

I've just had a look online at TRR and the bag is listed for sale. I wonder if Bethenny was able to return it? Same photos as what Bethenny showed on her video. Condition is now Good condition with moderate discolouration at exterior, light scratches ..., minor residue at interior ...

I will not buy from the Real Real again. They misrepresented the quality of the items I purchased and then their return policy is a pain and they don't give full refunds. Thanks, but no thanks!

If the bag was listed in very good condition, then that is a problem. Good condition could be problematic, because Good usually have problems, but the should list them. I don’t buy bags from the Real Real because they don’t take returns on bags.

It is good to see the revies of these shops. Especially with the value of the Real Real.

At least it wasn't fake!

@tarreemhacaruso2687

Жыл бұрын

🤣🤣😂😂😂

I find Chanel prices of bags are goutrageously high and so not worth their weight and quality, even second hand Chanel bags have gone through the roof and so not worth it in my opinion. They used to be of good quality many many moons ago but not any more. They’re trying to compete with Hermes, a foolish notion on Chanel. Sorry, but that’s my opinion.

A couple friends of mine worked at a real real distribution/authentication warehouse and they said it was wild , people were stealing stuff and one of their coworkers was stabbed by another coworker at work

I deal with The Real Real on a fairly regular basis, and they get lazy on description and photos.

This is why I don’t buy from the pre-loved market. I always worry about super fakes.

@SuperDacob

Жыл бұрын

I worry too

@fashionablyfrancie5348

Жыл бұрын

@@SuperDacob, I hate to spend retail, but at least I know 100% that it is authentic. BTW, I just came across your channel a little bit ago and I LOVE IT! Congrats on all your accomplishments! God bless! 🙏🏻❤️

I have bought from the Real Real and it is hit or miss. It’s easy to return bags if you call them even though they say it not returnable if the item is fake or it in worse condition than advertised. I have received one fake Longchamp pouch and no problem returning it.

I share your view that the bag is in good condition considering that it is a relatively old bag. And the fabric is denim unlike boxed caviar leather. Also it is the client who can request other angles of the bag.

Once brought a pair of Hermes boots from the Real Real. They were listed as Black and when I received them 🤭😩They we’re like a Army green! I wanted 1/2 my money back because I wanted to dye them black. That would cover the cost at the cobbler. Sigh. They only gave me back 25% of the sale after I walked into the store because I was tired of the No’s and “I have to escalate to a manager “ who would never call me back!

This is crazy….I would dispute the charge on my credit card cuz they they lied on description….but crazy

I thought the real reals policy is if you take their tag off, you can’t return it. At least for clothing. Maybe that doesn’t extend to bags.

🌟💝 HAPPY VALENTINE'S DAY My Friend 💘🌟

@SuperDacob

Жыл бұрын

Happy Valentine’s Day my dear 💖💖💖

I have never been sent anything from the real real that was a stock photo. Thank god all my items have been authentic and in better condition then they were listed

I would put this bag right into daily use and I’m not lacking in Chanel bags. I love every bit of it. I have been afraid to use these websites after Trinny Woodall bought a beautiful bag-forget what brand-it was in perfect shape visually and she paid a bit of a premium…it smelled like she was carrying dog 💩 in it. She couldn’t get rid of the smell and they wouldn’t accept the bag back. It was one of the big sites. I’ll stick with in person vintage shopping! Love Bethenny by the way-she needs to carry this gorgeous bag. Xoxo

@SuperDacob

Жыл бұрын

I agree. The bag is awesome 🤩

Do we know what she paid for the Chanel? BF can go to any boutique and get whatever she wants, lol! I think the bag is good but I love pre loved. Only thing I got from Real Real was Tori Burch flats and was lucky. I have sold items with them and had no issues but I will be careful. I went to the Real Real store in LA and they had more clothes than bags.

Have you watched her videos where she's reviewing makeup? I love them!

Jacob, The Real Real sold me a fake Birkin bag a few years ago, they never returned any of my calls and completely ghosted me after… I Would NEVER buy from them.. Super Shady!

@SuperDacob

Жыл бұрын

So sorry this happened to you Joe 😔💖

I used my blue coach denim tabby twice and than I thought I'll hold onto it as they never ended up in outlet and nobody is reselling them right now so once summer comes along I'm gonna sell it for more. Mwahahahahaha. She's mint condition bb. Bethenny knows whats up but this year is gonna be mega 2000s vibes.

I'm with you Dacob..I like it looking a little worn. It's seen things..been places..😊

she made 100 million, why doesn't she buy new?

I have never made a purchase from the RealReal but I have shopped in their stores. If they don't have an item on their floor but it's in their inventory, they will bring it in for you to examine and decide if you want it or not. You must pay for it in advance but if you decide against it, they will refund you immediately and you don't even have to take it out of the store with you. Since Bethenny lives in NYC, and I believe she actually lives in close proximity to the Soho store, I'm surprised she didn't take advantage of that option when purchasing such an expensive item. The fact that this bag is "not as described" is concerning, though. But if I were in her shoes, I would have taken the less risky route. No doubt the privacy aspect is in play here, but I think having the option to reject an expensive item rather than committing to it blindly is less of a gamble. That is, unless you plan to make a TicTok about it.

100% misrepresentation!!!! I’ve had no problem with RR but it’s a gamble. Although they say no returns they will

I love the real real but I have to see it in person. They can send it to their boutiques near u to chk it out, if that helps my love. 😘😘😘Sandy

Fashionphile is using stock photos as well, I noticed that

@SuperDacob

Жыл бұрын

Thats not good. How are we supposed to know what we are ordering online if we do not see the actual piece we are ordering?

@NPtanya716

Жыл бұрын

@@SuperDacob exactly I had gucci bum bag I just returned because it was noted as excellent condition but when I received it, it had a hole in the item. It was never disclosed in the listing and I sent them photos. After I returned they relisted it as very good condition. Smh

The bag, in my opinion, does not warrant the title, "destressed" it simply looks dirty. All the areas she was pointing out are known to get dirt and oil on them, especially the lock and areas in which you would normally handle the bag. Unfortunately, denim is not forgiving.

I agree with you Jacob, it looks good to me.

Love the lipstick 💄✨

The bag is definitely in “good” condition, but I don’t know about “very good”. Thsg denim looks really soft, of course it’s going to show signs of wear and tear. It is an absolutely stunning bag though. And she is very entertaining. I love her make up reviews.

You can CALL TheRealReal and complain and they WILL take it back and Refund your money of you tell them its not authentic or not as advertised. I’ve done this multiple times unfortunately because they stink at properly portraying items they list

@mbelieve9919

Жыл бұрын

They have gotten much stricter and more difficult about returning items that are not as described. I would be very careful about purchasing final sale items from them now.

@shopqueen

Жыл бұрын

@@mbelieve9919 thanks. They need to be accountable on their end and provide many more pics like Fashionphile. The only reason I even deal with them is I’ve found interesting pieces I couldn’t find elsewhere

@vvforme

Жыл бұрын

I've had this experience too, but what made me stop shopping TRR permanently is that they RELISTED the SAME fake bag on the site after I returned it! I can't trust anything they sell anymore.

@mbelieve9919

Жыл бұрын

@@vvforme Wow, I can't say I'm surprised but that is upsetting. I found Bethanny's bag relisted without any better pictures to show the wear.

The realreal always leaves the sold items posts up. I just looked at this one. Their pictures are never great and for this item; they don't even show the corners, the bottom or the inside flap that she's pointing to. I have kind of realized that if they don't show it in a picture, that it must not be in great condition.They also rarely show you the made in tag if it's not France. This listing does say fading on exterior. discoloration at base. I mean it was three thousand dollars. The bags are outrageously priced but all things considered I think she got a steal. I don't know what more she wants. I actually think item is as described. I was able to make a return When I proved that the dimensions for a bag they stated were incorrect. I think the issue is as they described in the condition notes. That's why they don't want to take it back

I have all good experience from TRR they are very nice , helpful and great selection I miss

Darn you are looking sooo good 🙉💜

Looks like the crappy handbag is relisted @TRR in “ good” condition! Go Betheny!!!

@SuperDacob

Жыл бұрын

Could be haha

The Real Real is final sale. I love chanel denim..nothing is wrong with this 2.55 so nice:)

I’m surprised they didn’t just send her an NFT 😂 the resale market is out of control x

@SuperDacob

Жыл бұрын

Omg hahahha this comment took me out Aysh 🤣🤣🤣💖

i scored amazing vintage chanel bags from therealreal few oft hem i returned even they state not return accepted if you contact them directly and say that the condition is not as described they always accept the return the customer service is on top they never turned me down when i asked to return something saying i am not happy with the condition

I bought something form The Real Real and then made an account in case I wanted to resell. I kid you not, a rep from The Real Real called me EVERYDAY asking when I was going to ship the item to sell. I finally told her I was poor and did not have high end items to sell. Very strange business! Also, Bethany is kind of a Karen. If that bag was listed as in "good condition" then I think they described it correctly! The bag looks good! She should just buy stuff new if she is going to be that picky.

I think the bag is beautiful and is in very good condition.

with rubbing there will be chafing.

Merci

@SuperDacob

Жыл бұрын

💖

only my opinion, but that bag is ugly.

Oh my gosh can you imagine being the person who sold this bag to the Real Real only to find Bethenny Frankel complaining about the wear? Lololololol my life would be made by it!

Bethany Frankel is a multimillionaire. She can’t buy retail?

❤

@SuperDacob

Жыл бұрын

💖🥰🙏🏻

Bethany you can mail that bag to me honey chile😜

Bethany is the most mean spirited person EVER was a sigh of relief when she left the show

This woman probably wears or wore ripped jeans. Was that OK then?