Vipul is SO CONFUSING AND HORRIBLE FOR REFERENCE! YOU EXPLAINED IT SO WELL!

It is very helpful. The model is clearly explained, Thank you

this was so helpful and very well explained! thank you so much

Thanks. Very explicit and precise.

Thank you for this video!

This was so helpful! Thanks a ton

very clearly demonstrated thank u sir

Very insightful !

Thank you sir for this short informative video. had some confusion on this topic, now it got clarified.

@ManagementAcademyLectures

3 жыл бұрын

Thank You Subho.

Wonderful explanation by sir

Thank you so much for the video. It was very helpful.

@ManagementAcademyLectures

4 жыл бұрын

Thank You Nitin, please consider subscribing to the channel.

Splendid explanation sir♥️

wow it was so helpful, Thanks from Nepal

Thank you!

thank you sir aapne bahut achi video banai hai ❤

Well Explained . Thank you

@ManagementAcademyLectures

3 жыл бұрын

Glad it was helpful!

Very clear explanation sir, Thankyou.

@ManagementAcademyLectures

3 жыл бұрын

Thanks Vamsi, consider subscribing to the channel.

awesome presentation

Thank you so much dr

Thank you so very much , Can't be any clearer . You are a great teacher

@ManagementAcademyLectures

3 жыл бұрын

You are very welcome Anta

Thank you for the video... I will get good marks in Exam

Great teaching

Thank you sir

Very use full

thankyou so much

Great 👍👍👍

Thankyou

🔥🔥🔥

Thank you

@ManagementAcademyLectures

3 жыл бұрын

You're welcome Achii

Thanks🔥💯

@ManagementAcademyLectures

4 жыл бұрын

Thanks for watching. Please let us know if you need any topics explained.

You explain so well, but I've an advice for you please improve your display quality so that the diagram cld be easily visible along with its labelling....

@ManagementAcademyLectures

4 жыл бұрын

Thanks Gayatri for the suggestion, will work on it.

@maan200

4 жыл бұрын

@@ManagementAcademyLectures I'm glad you took my suggestion positively..

Ty

@ManagementAcademyLectures

4 жыл бұрын

Thank you Adhil for your appreciation. If you liked the video please subscribe to our channel and let us know what else would you like to watch.

Nice explanation

@ManagementAcademyLectures

3 жыл бұрын

Thanks Anubha for your comment. Please consider subscribing to the channel.

❤

Very good ....thanc

@kanakalatajena1192

4 жыл бұрын

*thank..

@ManagementAcademyLectures

4 жыл бұрын

@@kanakalatajena1192 thanks for watching, let us know if you need any videos for specific topics.

another reason for customer expectation is the customer's past experiences

I have a discussion question abot this chap is If you were the manager of a service organization and wanted to apply the gaps model to improve service, which gap would you start with? Why? Could u help me explain it, please?

@ManagementAcademyLectures

2 жыл бұрын

The starting point is always to understand, why there is a gap between customer expectation and perception. Now one of the primary reasons for this gap to exist could be any one of the provider gaps. If you are not sure what is causing the problem, start with trying to understand the listening gap.

@hajarakukuwa1156

Жыл бұрын

@@ManagementAcademyLectures i still don’t get it sir

@ManagementAcademyLectures

Жыл бұрын

Thanks for watching the video. You can ask your doubts, I will try to clear them.

@hajarakukuwa1156

Жыл бұрын

@@ManagementAcademyLectures I saw a case study that says we should identify the service quality gap, factors that led to the gap, and strategies to minimize them. I understood everything but i don’t know how to put my answers.

@ManagementAcademyLectures

Жыл бұрын

The customer gap is the starting point, of understanding the framework. This gap between perception and expectation is the cause for problems in a service firm. So your answer should start here. The other four gaps could be reasons for the customer gap.

Well explained ....try to make the vedio shorter though..

@ManagementAcademyLectures

4 жыл бұрын

Thanks, will keep you suggestion in mind.

notes kab dega tu

@ManagementAcademyLectures

3 жыл бұрын

Thanks for the comment. Sorry I can't provide notes. khud bhi kuch karliya karo....😀

@shaktiokay3426

3 жыл бұрын

@@ManagementAcademyLectures ppt de de

Bilkul boring hai yrr bhai tu

@ManagementAcademyLectures

2 жыл бұрын

Ha... Ha...

graph ishorrible, can barely read

@ManagementAcademyLectures

2 жыл бұрын

Sincere apologies, will try to improve.