The fact that you try and save the customer money when you can shows that you’re a good person and an even better business owner. You’ll continue to work for that customer for years to come when you run your business that way. Awesome video Chris! 👍🏻

@williamcepeda4512

Ай бұрын

Hopefully some customers are stupid and still blame you

Of course you're not crazy. You like to sleep at night. You're a good man Chris.

It’s how you keep customers long term and everyone is happy

You’d probably think I’m sick with the amount of videos I’ve seen from you the last 3 years lol thanks for the help, always love learning from you

So two things about this video, well three. One, looking out for customers’ bottom line is one of the whys you build up loyal customers. Two, I live in central Florida and I hate the dual pressure switches. My logic is that the low pressure switch opens and closes way more because it’s part of the normal control circuit, whereas the high aside pressure switch is typically used as a safety and gets used way less so less prone to failure. This way, if you use two separate switches and one fails, especially the low side, you can easily pump down and swap out the switch. And third, great video, along with the spaceship one too lol

Working based on your customers' best interest is a VERY SUCCESSFUL business model. They appreciate it, and they ALWAYS are going to call you, so you will always have work and more potential customers looking for someone like you. Great video.

The morally right thing to do is often difficult to accept at first but will always be best in all cases in the long run.

I love how you look out for your customers !

Un vídeo extraordinario y muy eficaz, eres una persona muy especial Chris tus pensamientos y manera de actuar son fabulosas, ya que primero piensas en los clientes y posteriormente ellos mismos te buscaran. Estupendo trabajo Chris nuevamente todo súper bien. Saludos desde Coacalco Edo de México.

@HVACRVIDEOS

Ай бұрын

Gracias

So I got to companies that give me a good support! If they help me out it sticks to my memory. Sure not every customer is like that. But I bet it helps in the long run. Quality and customer care are key!

I also strive to see the 'big picture' and notice potential problems I can head off before they complicate both my customers' lives and my own. I don't work in the HVAC field, but IT. I also have an underutilized Associates degree in Industrial electronics. HVAC has always been interesting to me though and I really enjoy your channel and have learned a lot. In a previous life when I was responsible for a bunch of restaurant units I wish our HVAC company was as thorough and conscientious. There are a lot of 'hacks' out there in every technical field.

Your customers know you care. Thats why you have so many long term customers, there is a lot of competition out here, if they didn't trust and or like you they have options

Honestly, I don't think you're nuts at all. I'm the same way. I would rather look over the entire customer "ecosystem" when I get called for a specific problem. I don't even view it as a sales opportunity, I view it as informing the customer so they are aware and can make a decision. Sometime it turns into a teachable moment for the customer. But it's all about giving your customers the opportunity to make an informed decision. We need more people like you in the world!

Your Customers are so Lucky and Blessed because you’re Super Conscientious. Great video as Always. 👍🙏

Thank you for being as thorough as possible,I deeply appreciate it,to show your honesty, and truthfulness, I'm 57 Yeats old and have been doing this career for over 30 years I run casinos in las vegas with my union,I will continue to follow you ,thank you paying foward,as I do to my apprentices,keep up the great knowledge,sincerely Frank Morales

So my experience of fixing problems before they get bad is that the customer does not really appreciate it in the moment. It's more of they appreciate it when they realize that down time is more expensive than scheduled maintenance. You can know when maintenance is going to be, but you don't know if when it will give up completely if you never have it maintained

I know when you're in residential the customers can definitely tell once they get someone that cares vs someone that just wants to hurry up and leave or just sell them a unit. They just have to experience a good one to tell the difference. In Illinois as an appliance technician I had customers that never had anyone that cared and when I was there they let me now that. Always made sure to have me come out from then on too.

Love this guy I do my best to take care of all the accounts I have out here in the Coachella valley

Our service company guy walks our roof at the plant any time he's waiting for a RTU to do something. Twice in the last 10 years he has found something major and a few other times found a minor that the maintenance shop was able to take care of without it turning major. Love Big Picture service.

Since your customers are in the desert I recommend putting dabs of dialectic grease to maintain a dirt/moisture barrier on the internals. In fact I recommend doing this to anything you feel needs it. Plus the grease can be used in ice machines and a host of others applications. Home Depot carries a nice one in a pressured can. I used to live near the beach and I used it religiously on my old air cooled VWs. Never had electrical problems afterwards. Also I always change pressure controls when I do a comp change, it's too risky to leave it to chance. The customer is already paying a big chunk of change for a comp etc so the PC is just added insurance. You'll sleep better at night. But yeah if a tech isn't worrying about their past calls, then they're not very good ones or just don't care.

I love your videos! In fact I love them so much that I would like more videos in the future, and therefore please please don't hold a metal object (a wrench in this case) when flipping breaker where the breakers don't have a full panel cover around them :) P.S. could you some time elaborate a bit about why pumpdown systems only use the low pressure control to cycle the compressor, and not also a control signal? Sure, the low pressure control should do the job but if there had been a control signal (say a dry contact relay output on each indoor unit) then the compressor would at least had shut down when no indoor unit was calling. Could of course still cause negative pressure, but would at least save the compressor for running at negative pressure for long periods.

Best part of Sunday is when HVAC/R videos uploads😁

I think it’s important to try to save a customer money and not try to bank a vacation fund after every call or job. You were there for an ac unit first and then found the walk in issue, made more money then expected, saved a future Saturday or Sunday call for a good quick fix, you should be proud. I’ve worked under people who ignore the other stuff, and I couldn’t say anything when i was younger, but I definitely do now that I run my own calls. The company morals you’ve been standing on should be adopted everywhere.

Good job Chris, Some people think maintenance is unnecessary, but sometimes it saves them money in the long run, but people will do whatever the want.........

@HVACRVIDEOS

Ай бұрын

Thanks, your exactly right

Nice fix, It sucks a little bit you couldn't take the old one out. 👍👍👍

@11:47 You can never be sure whose prices with whom you compete. I remember plenty of work where our lowest possible price was still too high for someone, and they went with underqualified fools. And I think: the customer suffers when their work isn't right. I MIGHT ADD that having to drag a recovery machine and tank (and ice tub) to the roof and back is energy you could spend doing better things. Save your energy for when it's truly needed.

I hate it when the pressure lines are installed like that. I’ve found when the LP and HP lines are run in that flexible hose you can just get vice grips on them and crimp them close to the pressure control to swap them out quickly and not have to mess around with recovering the charge or putting service tees on. Less than ideal but works in a pinch 😊

Great job Chris big picture stuff every time.

AMEN Chris I too always assume the worse and am mostly correct when I do at work anyway. Great call and your customer is lucky that you are alert and looking out for their equipment. Thanks so much for these videos.

@HVACRVIDEOS

Ай бұрын

Thanks for watching

Most people don't care the way you do. That may be why it feels like you're thought process is odd. The world needs more people to live by your example!! So Grateful for what you do!! Imperfections and all you're a great technician. 👍🏻👍🏻✌🏻✌🏻😁😎

@HVACRVIDEOS

Ай бұрын

Thanks bud

@jerrykorman7770

Ай бұрын

No Chris, you’re not crazy. You have a healthy level of work ethic, skepticism, and humility that is very rate now. OTOH you have to deal with a lot of techs who are infected with “I don’t give a schittitis.” The worst though is the bean counter mentality, especially if they are actual bean counters. They pinch pennies but throw dollars out the window. Perfect example is my ex brother-in-law, a real life bean counter. He doesn’t see the point of car maintenance, yet complains that vehicles are made poorly because they seem to go to schitt after 3-5 years. Yet he won’t change the oil more than once every year or two. One time he ignored a ruptured CV boot and the eventual clank-clank-clank while turning sharp. He had his grandkids in that minivan when the driver side cv joint let go and tore things up so badly he lost control and ended up in the ditch

Great video . Please keep it up . I have learned a lot from your videos

I deal with the same battle while on the roof and in kitchens. I protect myself having to spend time driving to return for something small I've noticed by just fixing it. Sometimes at a detriment to my time. I try to inform the customer and get an OK if it's something that will take an indefinite amount of time. Receiving payment for time worked is important but so is my sanity after driving all day 🙃

I'm not in the business, but my partner works for an entity that tends to default to the lowest bidder. By trying to keep costs contained, you probably reduce the odds that such customers will look for a new vendor when the contract comes up for renewal.

No, I don't think you are wrong or "crazy". If I were one of your customers, I know I would appreciate your going into these things as much as you do.

No suction accumulator? I used a low oil pressure safety on the K bodies. Don't know if it could work on a scroll. Experiment. Maybe a thermostat secured to the suction line if a flood-back happened? You are the man to give feedback to the wholesaler and manufacturer to make everything better for everybody.

@HVACRVIDEOS

Ай бұрын

I’d love to put in an accumulator but there are more factors to consider, first the cost and mostly the lack of routine maintenance would likely cause the accumulator to have a plugged up pickup screen causing catastrophic compressor oil loss… of course we could try and prevent that by installing a suction line filter before the accumulator but that is just more money that the customer would have to approve….

@halverde6373

Ай бұрын

@@HVACRVIDEOS NEVER FORGET that YOU are the specialist, not the customer. That's what they are paying you for. If they don't follow your learned advice and ignore you, this is the only case where you should become a prima donna and tell them to call somebody else so you won't have to suffer.

@halverde6373

Ай бұрын

@@HVACRVIDEOS A liquid line filter and a screen on the entry of the TXV is all you will ever need, unless it's a burnout, most probably caused by the driers left in the line after 24 hours. What I did was put in a tee and a shutoff so I could bypass the liquid line drier after a day or two. All driers restrict. Took me a couple more minutes and a couple extra fittings instead of having to burn it off and replace it. If you have metal flying around in the refrigerant stream, you have serious compressor problems! Notice the TXV screen. All you need to worry about is not plugging that up totally with scale or copper shavings.

“…And the sight glass is clear!” 🫡

It is a rule to teach your techs to cycle the t stat after a compressor change.thanks for sharing.

@HVACRVIDEOS

Ай бұрын

I will discuss this on my Livestream this evening 5/20/24 @ 5:PM (pacific) on KZread come on over and check it out kzread.infoVU06CNEhVbA

Great vids man! Love 'em

Good stuff Chris. Awesome that you always check their other equipment. Good on you.

Saving the cost makes sense in some situations if it can be done .. because more damages averted... Plus over high cost can lead to either they do without repairing or replacing.. so basically U looking at the long term rather than short term...plus they might appreciate it and that could lead to customer loyalty

Good catch! You hopefully saved that compressed for a few more years. I’m the same way being a pessimist expect the worse and you’re usually right

Good work.

Ah, the old Nero Wolfe quote: "I am a pessimist by choice, as I would far rather be occasionally surprised than continually disappointed." Keep up the diligence in how you work. In my book, that's called "Professionalism" and is worth it even if no one else notices.

7:06 Because you get them to have you fix it now, while you're still there (maybe you even have some time left available on the original work order so they won't be billed for additional labor, just a replacement part) than have it become an emergency later. Especially if that emergency winds up being a compressor burnout remediation and replacement-- while you're on overtime. Hopefully you can save overtime calls for when you have to fix the damage left by lightning strikes and tweakers-- so the customer has someone else to be angry with.

I wonder if someone makes an auto reset with a counter. You can see how often it's resetting without locking out the system.

Nylog technical term "Snot"!

In Alaska, I'd insulate the body and capillary lines of any pressure control outside. All I cared about was the refrigeration taking place inside a heated area.

manual reset high pressure lockouts work fine. maybe a simple alarm and strobe at evaporator if compressor stays on after LP should have opened. beyond that may as well go full scale refer control system. lol

You could replace only the low pressure pressostat and adjust the wiring. And later on replace the complete high & low pressostat if a oppurtunity appears.

Can you do a video on how to wire these pressure controls?

Good 👍

To bad there wasn't a queen valve. Could've made isolation from the rest of the system mucho mas easier. Recover out of the discharge/condenser into the suction. Leave 5 psi and hot swap it.

@analogmoz

Ай бұрын

*Two

@dmiestercommkitchentech3043

Ай бұрын

That was my thought too JJ

Hey Chris, as the pressure control has 2016 [?] wrote on it, I'm guessing that it is the same control that was on the unit when the 2 compressors failed over the last 3 years. [True, I don't know when this vid was shot, maybe not recently?]. Maybe change your SOP to include pressure control change out when doing non-warrant compressor replacements? If I'm full of manure, please set me straight. Thanks.

@HVACRVIDEOS

Ай бұрын

I will discuss this on my Livestream this evening 5/20/24 @ 5:PM (pacific) on KZread come on over and check it out kzread.infoVU06CNEhVbA

In Barrow, even a headmaster won't work. I could disconnect the condenser fans from Oct 1-May 15!

Another Great Video As Always. Thank you for sharing. Have a nice weekend. May I ask, what's voltage pressure control , dual pressure control using 24V or 208 V 3 phase or 480 V 3 phase ?

So that receiver did not have king and queen valves so it was the HPC part of the dual pressure control that was difficult to replace it would be a little refrigerant lost if the receiver had both valves or even a ball valve installed before the receiver to keep refrigerant in the receiver even a check valve would have helped?

Those are customers for life

Not crazy. I do the same thing always look out for customers. That why I am always busy. Year round. Although I do Controls not Mechanical Service it’s the same concept.

That could very well be why the other two compressors went out.....

@HVACRVIDEOS

Ай бұрын

I will discuss this on my Livestream this evening 5/20/24 @ 5:PM (pacific) on KZread come on over and check it out kzread.infoVU06CNEhVbA

No it’s YOU HAVING AND TAKING PRIDE IN WHAT YOU DO!!!

They need a system with digital temp\pressure that can be monitored remotely. Then charge a fee to monitor lol

When replacing a package unit, does the old one get recycled? Or does it go to the dump?

I really hope you told your contacts at that restaurant that you just saved them thousands of dollars. That way if you're really busy and can't get to them right away that they'll wait and call you. I know it's not a very humble thing to do but I think these restaurants need to know this stuff.

Why aren’t you replacing all the safety’s with doing a compressor?

You're crazy... With those low merch prices! But seriously, I wonder if there's an analog way to link temp to auto reset, like a bimetallic strip style temp sensor inline?

Chris isn't that a receiver behind the compressor if it is couldn't you pump it down into the receiver then close the king valve and hope the compressor valves held the refrigerant back instead of recovering.

@HVACRVIDEOS

Ай бұрын

The gas would still be in the high side

@HVACRVIDEOS

Ай бұрын

I will discuss this on my Livestream this evening 5/20/24 @ 5:PM (pacific) on KZread come on over and check it out kzread.infoVU06CNEhVbA

FYI: your opening music is a bit too loud.

Big picture diagnosis

Maybe the OEM pressure control has been the cause of failure of the compressors. Sticking closed .

@HVACRVIDEOS

Ай бұрын

I will discuss this on my Livestream this evening 5/20/24 @ 5:PM (pacific) on KZread come on over and check it out kzread.infoVU06CNEhVbA

Multiple compressor fails indicates no suction accumulator. Notice the problem with the pressure control? That probably caused your 2 failures. Pressure controls have a limited amount of cycles.

Why not pump it down to 5 psi and change under pressure

@HVACRVIDEOS

Ай бұрын

The high side was the problem, you can’t pump down the high side

Plan for the worst, enjoy the times it doesn't happen

👍😊🙌🍀🙏

add a second manual high pressure, But, don't wire it, you'll at least have a 1 time tattle tale

Of course there's no accumulater.there in the business to sell compressors

@HVACRVIDEOS

Ай бұрын

I’d love to put in an accumulator but there are more factors to consider, first the cost and mostly the lack of routine maintenance would likely cause the accumulator to have a plugged up pickup screen causing catastrophic compressor oil loss… of course we could try and prevent that by installing a suction line filter before the accumulator but that is just more money that the customer would have to approve….

Nah. Customers appreciate honest techs. If it was me I'd rather you tell me you found this issue and you can fix it quickly and relatively inexpensively while you're there saving me a potential expensive OT call and maybe killing another compressor. That's how you earn and maintain loyal companies. As I've said before at least do basic PMs! I realize retail is different from a restaurant but once you've had to have a 20yd dumpster delivered after losing refrigeration for your entire sales floor you become religious about doing PMs. Sadly that wasn't the first time we'd had to call for a dumpster but it was the last. The "best" one was a contractor did something stupid (turned off the wrong breaker iirc) that took out a good chunk of our coolers/freezers including the backroom ones. Yeah that company got an expensive bill. Ironically I think it was someone from the power company that screwed up.

274 Thumbs up

#hyper_vigilant_gang

0:53 How’s something feel like a color, tf is red hot.

@HVACRVIDEOS

Ай бұрын

If you watched my channel regularly you’d know I’m a bit odd in the way that I talk

@michaelbuckley3808

Ай бұрын

The term comes from heating metal until it glows red.

@Nikolasz1173

Ай бұрын

Google "blackbody radition" things start to visibly glow when gets realy hot.

I don't think you're crazy at all. I worry about both the big picture, and spending my customer's money correctly and efficiently.

Your new introduction music sucks but that’s my opinion