Tesla has a SERVICE PROBLEM and I called it years ago!

Автокөліктер мен көлік құралдары

Tesla motors is an amazing company which perhaps single-handedly revolutionized the automotive industry, however they aren't without their share of problems. Some of their issues are small, and some of them pop up as new products are launched (we're looking at you, Model X and Cybertruck). Other issues are deep-rooted and a long time coming. In today's video, I'm using my experience in the automotive service industry to touch on a topic that I've been calling out as a problem since 2016: Tesla's model does not work with a traditional service model, and their solution isn't any better.
Three days ago, Tesla posted a job listing for a "Sr. Manager of Zero Service". Elon's proposed fix for their failing service model is simply to make auto service go away. This is a problem in and of itself. Join me as I explain why!

Пікірлер: 34

  • @Cheat5RE
    @Cheat5RE3 ай бұрын

    I will share my experience as someone who is currently a technician at Tesla. There is virtually no way for Tesla to manufacture their vehicles without defects. The amount of vehicles that come in for warranty repair due to failed parts is astronomical. In terms of suspension issues, thermal issues, and general repairs, these vehicles are not going to be able to avoid them no matter what kind of technology they can come up with. In fact, since I've been working there. I've never seen such a ridiculous amount of vehicles that need to be serviced because of failed suspension arms, links and bushings, but also because of failed old PTC heaters and the thermo pump that have issues on their own. Teslas have numerous build quality issues that make them vulnerable to the need for service repair. Regardless, if Tesla manages to build a perfect vehicle that doesn't require service, their business model works differently than other automakers. While it is true that the traditional dealership business model relies heavily on the annual maintenance and service of vehicles for profit and sales revenue, Tesla counters this by increasing their profit percentage on each vehicle sale. Other manufacturers may sell a vehicle for a 1% to 5% profit margin, but Tesla vehicles generate 15% to upwards of 25% profit on each sale, depending on price, market, and "options" selected, and that doesn't include the revenue generated by the Supercharging networks, which increases with each car sale. As long as Tesla can keep selling its cars, it can stay in the game. In my opinion, Tesla is operating more as a technology company than as a traditional car dealership. I'm definitely curious to see how that evolves in 10 to 20 years.

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    That's great insight and I appreciate you commenting! 👍👍

  • @Dabeano15o2
    @Dabeano15o23 ай бұрын

    I am an experienced claims adjuster. Tesla owned body shops are far better than any of the “Tesla certified” independent shops. Unlike any other dealership, they actually cost less to repair at than any independent shop and their quality is better. They recruit all the best techs and service writers from all the surrounding body shops and dealers. If the dealer shops try to get rid of people, they ruin what currently makes them the best shops to service or repair your Tesla.

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    Recruiting them is one thing. Not being able to retain them is another. 😬

  • @outkast40
    @outkast403 ай бұрын

    Community College ? Certified Tesla technicians will easily solve that service problem.

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    I need you to elaborate more on this comment please.

  • @-MOYST-
    @-MOYST-3 ай бұрын

    As a former vw tech you had some pretty bad exaggerations on the labor hours on the gravy jobs you rattled off.

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    I was paraphrasing after five years out of the managers seat but you get the drift. 😅

  • @TheElijman
    @TheElijman3 ай бұрын

    What a waste of time. What you didn't get is the idea behind it. The main gial is on pair with making the vehicle structure as durable as possible, also to make repairs and maintenance as easy as possible so that any random mechanic could do the job. They could even send original parts under warranty and give a free bonus superchargings to compensate the labour.

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    If there's one thing you should have learned about Telsa after all these years, it's that they absolutely DO NOT want random mechanics or owners working on their cars. 😅 Tesla is highly protective of their products and in turn, their money. Nothing I have read about this proposed change includes any mention of allowing anyone other than Tesla to service these cars. If I've missed that somewhere, please direct me to that information.

  • @davidsoom1551

    @davidsoom1551

    3 ай бұрын

    Fanboy, you dont live in the real world. Hop on that rocket and go live on Mars. Theres a great idea" behind it. As if all Elons ideas work. Shocker, most dont.

  • @outkast40

    @outkast40

    3 ай бұрын

    It won't be a problem in a few years after the right to repair lawsuits pile up.

  • @shivendrasingh2862
    @shivendrasingh28623 ай бұрын

    His main product is Autopilot not cars in my opnion

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    Even that isn't working out so well.. 🫠

  • @shivendrasingh2862

    @shivendrasingh2862

    3 ай бұрын

    @@LookitThisReview is there anyone else doing the same? how do you put a time limit on that? Do you know what data analysis is and how it works? do you want him to enable full autopilot and then people killing each other. Machine Learning needs to learn in order to be better.

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    @@shivendrasingh2862 absolutely. General Motors and BMW are the first to come to mind in the mainstream automotive world. Beyond that, Waymo, Zoox, Nuro, even Uber. This is just a handful of examples of companies working towards self-driving and "autopilot" tech. I made my comment based on Tesla recalling a couple million cars because autopilot was killing people, and evidence has shown that Tesla was aware of the issues but allowed the cars to operate anyway. They're working the bugs out sure, but sort of using real everyday people as guinea pigs.

  • @shivendrasingh2862

    @shivendrasingh2862

    3 ай бұрын

    @@LookitThisReview so you're saying if you are given a gun, you will start killing people? when did tesla say its autopilot is autonomous? why are people depending on autopilot when it still in learning phase? wht are they making porn in a tesla? and that's Elon musk fault too? Tesla does not push its update to all people simultaneously but it also doesn't mean they can control what people do with their cars. can't win it both ways. You don't like autopilot, don't use it, if you do like it then use it wisely.

  • @shivendrasingh2862

    @shivendrasingh2862

    3 ай бұрын

    @@LookitThisReview with this logic, if you had guns you probably will shoot everybody right? And remember Tesla didn’t have much restrictions on autopilot but then people wanted to sleep while driving, they wanted to make videos for pornhub on autopilot. Machine learning in itself has learning in its name, that would mean it’s not perfect. Tesla never said it’s autonomous. You can’t have it both ways. Let me put it this way, microsoft is the biggest software organisation in the world, don’t people still get hacked? What do you think Elon Musk is to be blamed for everything? You have an option to drive it yourself if you don’t trust it. You don’t need to depend your life on Autopilot. Any story of an accident you always blame autopilot. Pick side don’t switch lanes. I love autopilot but I am not making my life on the line for it. I assist autopilot not the other way around. And as for servicing, that’s just a gimmick for car companies to suck more money out of people and Elon’s solving all that. It doesn’t mean robots are serving you at the service station if your car is doing something weird. I have seen autopilot improve.

  • @lorenclint3576
    @lorenclint35763 ай бұрын

    Dude, you say your an expert in cars but your missing a HUGE factor Combustion versus Electric. There is 5% of serviceable things on a Tesla compared to a anything with combustion engine. In fact as a Tesla owner I always heard people like this talk all kinds of nonsense like they know the risks and issues on a Tesla but I think it's spreading hearsay. Yes, everyone apparently knows someone that has issues until they are a Tesla owner and actually knows other Tesla owners then none of them have issues. I have many co-workers and friends with Tesla's and not one of them has had an issue with servicing or any problems. In fact, if you compare the rate of how often a combustion engine is in service versus a Tesla you will be shocked. I bet the rate is like a 100 to 1. Don't take my word. The things that are serviceable on a Tesla are usually the tires, they will never not be serviceable since its a wear and tear portion of every car and I guarantee Elon Musk knows this, until they create some kind of replacement for the wheels this will always be. You as a supposed expert would have pointed this out. There is a myth that Tesla's need new batteries but the statistic is less than 1% of Tesla's on the road ever have battery replacements and most of the time when they do its the fault of the owner (not my numbers but look it up if you doubt). In fact, the batteries lose 1% capacity a year on average so even after 20 years you should still have 80%. Batteries only have 10 year warranty though. If your buying a Tesla and expecting it to last 20 years and it doesn't that isn't the cars fault. But value of a Tesla which can last as much as 200-400 thousand miles that is far beyond a combustion engine most of the time and if you factor in the service cost, gasoline cost, extra warranty cost and all this the gasoline car is more expensive assuming your not buying any of the outrageous EV's off course. But I bet even if you do the cost might be close. Downside's to Tesla. Charging is always an issue. I sold my house and I have to charge at Superchargers all the time now. Supercharging doesn't degrade the battery like some say, another false fact. However, you have to navigate and prepare the battery to fast charge since the fast charging has required conditioning or it might as well be slow charging. What this means, you will likely spend an hour waiting on charging unless you plan it. It can definitely be avoid though. Second is, charging will soon open to non Tesla EV's and sometimes the superchargers are busy. This will only get worse. Third, battery is very susceptible to the climate outside. I have seen my battery fluctuate as much as 20% during when temps drop low. Virginia is constantly between 30 F and 70 F. Fourth and this one they said they addressed but I still see it. Sentry if I leave it on will drain my battery as much as 10% a night. Turning it off I risk someone damaging the car and I won't catch it but turning it on I can drain my battery by leaving the car sitting. Fifth, can't lift the Tesla on standard jacks or lifts without special disks. This is because lifting it will damage the battery. Sixth is the tires wear faster or so I'm told I have yet to need it. They also need specific tires. I think this is all my issues, I can tell you non of them are related to servicing but could be at some point. It also might be linked to my location so being I live near two of the largest Tesla service centers (due to our high population I'm sure) that we don't encounter this.

  • @VinceroAlpha
    @VinceroAlpha3 ай бұрын

    First of all great video by the way, it’s hits on a lot of points of why Tesla has squandered their lead in the EV space and why their future looks rocky. But I have to mention this is also why people hate Tesla hate Elon and hate the fans of Tesla, the hypocritical delusion and sheer mound of cognitive dissonance to explain Elon’s erratic and incompetent and greedy behavior turns off a lot of people. Oh, he is the definition of miss management at this point, but yet people still give him a pass as a genius and some sort of tech guru Wynans fact he is not he is a marketing guru yes but he is not even an engineer by legal definition, and all the good he has done for the most part is now outweigh by all the damage that he has caused in the same time frame. So while Tesla should be credit for letting the EV revolution, it’s also be credited for the demise if things do not change as well, because what you touched on is literally just the tip of the iceberg of problems the Tesla continues to ignore, and it seems that that will be the iceberg that sinks their ship.

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    I appreciate the comment! And I completely agree. I could probably make 10 more rant videos just about Tesla! It is pretty infuriating from a automotive enthusiast standpoint to watch some of the decision making taking place at Tesla. I saw an article just today that the roadster, which was supposed to release back in 2020, will now allegedly be able to FLY when (and if) it eventually hits the market. My response to that was that is exactly what I would have expected. No more, no less. Elon gonna Elon. LoL

  • @davidsoom1551

    @davidsoom1551

    3 ай бұрын

    Yes, If Tesla is the Titanic then Elon is......"The King of the World" but still will go down with the ship.

  • @laurencegallagher6765
    @laurencegallagher67652 ай бұрын

    *promosm* 💔

  • @AdrianMcDaid
    @AdrianMcDaid3 ай бұрын

    what too expensive. Have Tesla they want £200 hour for labour 252 US Dollars

  • @afordiam
    @afordiam3 ай бұрын

    Like gates, he's nothing more than a silver spoon kid who managed to not waste the absolutely easy lot in life. Nothing extraordinary.

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    I don't necessarily agree with that. He's done some really neat things that have changed industries (and the world, frankly). But like many great minds through the course of history, his eccentricities at times overshadow his brilliance.

  • @afordiam

    @afordiam

    3 ай бұрын

    @@LookitThisReview look it up, man. He had VERY wealthy and well-connected parents. Most millionaires did. Also, he isn't a rocketscientist just because he owns and founded SpaceX. He has very brilliant people working for him, just like Bill Gates.

  • @LookitThisReview

    @LookitThisReview

    3 ай бұрын

    @@afordiam There are millions of people around the world who were born into wealthy families and amounted to nothing. I think you're wrong to discount his accomplishments based on his situation at birth! My opinion!

  • @afordiam

    @afordiam

    3 ай бұрын

    @@LookitThisReview I'm not completely discounting what he's done, only putting it into a nuanced perspective. I understand that most extremely rich kids just coast through life and do nothing of value, but it's also insanely easy for them to go on to do great things if they already have access to almost infinite startup capital and high level connections through their family. They just have to come up with a relatively decent idea, and they're off to the races instantly with minimal effort. Think of all the times you've had a great business idea/invention just to see it come to market a few years later. Now, imagine if you could instantly bring those good ideas to life by just borrowing what would amount to pocket change from your own parents. I'm just saying these people aren't special. They're lucky.

  • @davidsoom1551

    @davidsoom1551

    3 ай бұрын

    And he's not a pedophile like Bill Gates as far as we know.@@afordiam

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