In all our relationships, including our workplace relationships, it is useful to know how to manage and negotiate conflict in a way that generates the best solutions for all parties involved. In this video, Regents Professor of Communication Chris Segrin provides techniques for effective conflict management and negotiation. Topics include the difference between conflict resolution and conflict management, principled negotiation, and four tactics for effective negotiation.
Chris Segrin is the Steven and Nancy Lynn Professor of Communication and the head of the University of Arizona Department of Communication. This video is part of the “Our Workplace” video series, presented by the College of Social and Behavioral Sciences Faculty Affairs & Inclusion team.