As a leader in your organization, it is important to uncover the pockets of exemplary performance within your team and help spread them effectively. Join Stanford Professor and co-author of the book, Scaling Up Excellence: Getting to More Without Settling for Less, Robert Sutton, as he discusses these matters and how the same problems of scaling reach across industries in the private, non profit and government sectors.
Presented by the: Stanford Innovation and Entrepreneurship certificate: create.stanford.edu/
0:00 Introduction
1:50 THE SCALING CHALLENGE
2:30 SCALING EXAMPLES
8:33 BIG LESSON 1: SCALING IS ABOUT FELT ACCOUNTABILITY
14:44 THE KEY CHOICE POINT: CATHOLICISM VS. BUDDHISM
20:07 LINK HOT CAUSES TO COOL SOLUTIONS: FIRE-UP CONTAGIOUS EMOTION'S FIRST
21:56 NAMING THE "PROBLEM" OR "ENEMY" FRITZ MAYTAG AND "THE BATTLE OF THE BEERS"
22:36 LIVE A MINDSET, DON'T JUST TALK ABOUT IT: USE BEHAVIOR TO CREATE BELIEF
23:28 BONNY SIMI AT JETBLUE THE IROP OVERHAUL
25:33 CUT COGNITIVE LOAD- BUT DEAL WITH NECESSARY COMPLEXITY
26:22 BABA SHIV'S EXPERIMENT
28:49 DEALING WITH THE COMPLEXITY....
30:33 CONNECT PEOPLE AND CASCADE EXCELLENCE
31:26 FIFI THE "CHANGEOVER COACH" AT THE WYETH PEARL RIVER PHARMACEUTICAL PLANT
32:03 GO FROM BAD TO GREAT
34:57 SCALING PRINCIPLES
35:04 PARTING THOUGHT: SCALING IS A MANAGEABLE MESS