I keep arguing with myself back and forth whether to stick with spypoint or not...I think you've convinced me to move forward with another company. Customer service is the name of the game for longevity.

@JaseOutdoors

4 ай бұрын

Yea, good call. I won't buy another SpyPoint product

It is not great, but it works. If you have issues with technology and cameras; don't buy it. It is not magic, it does take some work. Like any camera, your SD cards need to be formatted, and firmware should be updated every spring. I have not had issues with it. It has done the job for me. If you have a property more than 30 minutes away then I would buy one. I have bigger problems with trespassers than I do with the Spypoint.

@JaseOutdoors

9 ай бұрын

Glad it works for you! I haven't been so lucky. I did have one that worked fine, but not the others. Thanks for sharing

I have had these units for years and they have great customer service. Very pleased

@JaseOutdoors

2 жыл бұрын

Wow... refreshing to hear! I think you're the only person I heard ever say that. My customer service was so bad I won't buy another SpyPoint cam. They were too frustrating. Thanks for watching!

@Hunter01165

2 жыл бұрын

Yep same. Customer service was amazing

@Riley095

2 жыл бұрын

@@JaseOutdoors I had solid customer service with them

I have had so many issues with my SP cameras and cell links. works 50% of the time. Thanks for the video confirmation.

@JaseOutdoors

2 жыл бұрын

Yea, they aren't the best, but they're cheap so that's appealing. Thanks for watching!

I understand your frustration...i have 4 cell-links 4 Flex36, 4 micro-link Lmr... when i had issues with the micro and cell links. Guess they saw i had so many cameras. Thw replaced 2 of cell links and 3 of the micro-lmr with the ne flex-36.. Man you SO RIGHT ABOUT THEIR CS-POS.... they treat you like crap as if you don't know anything about software or computer's. That wire will get smashed on your cameras. What i did was drill out slot so cable didn't get pinched.... byer be ware DON'T BUY SPYPOINT EVER!!!

@JaseOutdoors

4 ай бұрын

Yea, it's too bad cause the concept was cool. I stopped using SpyPoint and won't ever buy another one

Pretty much sums up SpyLink. Great job Jase.

@JaseOutdoors

3 жыл бұрын

Thanks! Yea, it's ashame cause their app is really good! Lol

3 years on the cell link I have 2 of them, agree with you 10000% I had pretty much the same issue as you, terrible customer support. Pretty bummed out about their product. The concept is great and they must definitely make some decent money at what they do, if they had better support and better buissness morales on helping the customer base they would do very well. But they suck. Won't buy another one.

@JaseOutdoors

10 ай бұрын

Yea, I'm in the same boat. Won't buy another Spypoint

We hunt as a family over 10 farms in two states (Ohio, Kentucky), so we've tried out about every cellular camera in the game. SpyPoint, Cuddeback, Spartan, Covert ect. None of them are all that great. Its a market that surely has all the room in the world for some fresh faces.

@JaseOutdoors

3 жыл бұрын

I gotta say I've really been enjoying the Reolink!

@redneckfarmer6584

2 жыл бұрын

Zach Sells just curious what model covert cameras you've tried. Thanks

@andynelson5838

2 жыл бұрын

@@JaseOutdoors Can you tell me what reolink model you have thanks

@JaseOutdoors

2 жыл бұрын

I have the ReoLink Go and the ReoLink Go PT. Currently reviewing the ReoLink Go PT Plus!

In your opinion would it be worth modifying the gasket on the camera to accommodate the wire? Possibly to reduce pinch?

@JaseOutdoors

3 жыл бұрын

I was going to then decided not to because of moisture getting in there and messing up the camera

@curtisgore1611

Жыл бұрын

I used a pocket knife to scrape a notch in my camera housing so it wouldn't pinch the wire.

I've purchased two MICRO LINK cameras and two of the CELL-LINK devices. I've had nothing but problems with them. You are 100% correct about the custome service. They are awful. I, along with several of my fellow hunters, are done with SPYPOINT. Terrible product. Do not waste your money.

@JaseOutdoors

Жыл бұрын

Yea, I hear that a lot. Thanks for sharing

I've had mind for 2 years and don't have a problem with either of them. i had the tree that they were on that the wind blow down on top of it. had to cut the tree to get the camera out, it was still taking pictures that how I knew something was wrong didn't know what the picture was. I leave them out all year long

@JaseOutdoors

Жыл бұрын

Nice, you're a lucky one

Interested in buying one but man I keep hearing they’re more annoying than they are productive lol. I also keep hearing that you gotta keep the firmware and app up to date. Well the app on my iPhone is a no brained for updates but just for knowledge if I do try one is how do you do the firmware updates? Thanks

@JaseOutdoors

3 жыл бұрын

Yep, exactly. Gotta keep em updated and the cords can go bad fairly quick. I'd say it's worth it if u already have a nice cam to pair it with and you can get it on sale. Otherwise SpyPoint is a pain in the ass to deal with it something goes wrong

@williambray7876

2 жыл бұрын

@@JaseOutdoors Hey Jase i got a couple of the links for 40 bucks each on sale in Jan. i fgured what the hell id try it

@JaseOutdoors

2 жыл бұрын

Yea, worth a shot then. Especially since you can run them for free

Great content as usual Jase. Any issues yet with reolink. I saw in the comments you're pretty impressed so far.

@JaseOutdoors

2 жыл бұрын

The Reolink's have been performing great! No issues with them at all!

@redneckfarmer6584

2 жыл бұрын

@@JaseOutdoors I know you don't care for spypoint . I fn hated then too.. I had the wms from walmart( which stands for weak module) and the link micros . But when I had issues with the spypoint link micros they replaced it with the 2021 link micro LTE. I have had zero issues with all four of the cameras . I have had all four in a high traffic area on my porch and backyard to test for 2 months before I put them out. U know everyone thinks spypoint sucks but based on my experience with the newer LTE models not so much . I've owned tactacam reveals beforehand and when the batteries went dead it was a brick . Because you couldn't get the original and x I went back to spypoint . I agree the support sucks but ....

@JaseOutdoors

2 жыл бұрын

@@redneckfarmer6584 interesting. I hope their cameras keep getting better cause I do like their app, but they also need to work on their customer service. Hah

I have 4 of the micro LTE 12 Volt on solar. I have had good luck with mine I guess. I've had em over a year. Now I did scratch my head for a couple days until I realized it needed firmware update becausecamera stopped sending pics to my phone. I bought all 4 for like $80 each. So for how cheap it was for me to buy them they work just fine for me and I get pics sent to my phone vs going out in the woods where all my stands are to check cameras to see what's been going out there. in the past going through 4-8 camera SD cards looking at all the pics in each one would take quite a bit of time. Now I can see the pics as they are taken which helps me alot. Their customer service sucks a big one and that's a fact. I have heard people having issues with their equipment but I haven't. I live in Louisiana where it's Humid and Hot so we don't have to snow and super cold weather as people in Northern states do. So maybe that might be a reason I haven't had really much of any issue.

@JaseOutdoors

2 жыл бұрын

Yea, it's certainly nice not having to check cams! Hope they keep working for ya!

Hmmm my experience with my cell link is opposite of yours including the customer service. My cell link has been out in the woods on my property for about 8 months. I have not did any updates and it's been working great. With tech support I contacted them my other trail cams. I have about 8 link micro one of them was not connecting to the network and within less than three minutes of talking to a rep, he understood the issue with the camera and didn't beat around the bush and was sending me a new one. Mind you the cam that I am having issues with is almost two years old and had been out in the woods for almost 2 years. Yes it's hard to reach them when you call but when I have, which was twice, they served me well.

@JaseOutdoors

2 жыл бұрын

You're lucky!

Insider club members get 250 pictures a month but it cost $99.99. it’s worth it to me I have 15 cameras only had to send one back for replacement. Use class 10 sd cards and lithium batteries,I have been satisfied with them. I do live in a warmer climate here in Georgia than y’all up north. 6 of my SPYPOINTS are cell links on browning cameras.

@JaseOutdoors

2 жыл бұрын

1 out of 15 is pretty good! I'm 2 out of 2. Won't buy another one. Hope they keep working for ya!

Hello friend! I saw your video! you had problems with the photo capture SD card cable, what problem was that? My device gives an error when capturing photos from the camera, in the status "failed transfer from SD cable-256". Have you ever heard of anything related? thanks

@JaseOutdoors

2 жыл бұрын

So the card was defective. They sent me a new cable and it worked.... until it didn't again. Hah. Closing the door can punch the cable enough to cut the wire, but you can replace the part. I never got error messages, it just wouldn't send the photos

I love my SpyPoint cameras but yes, their customer support is terrible.

@JaseOutdoors

Жыл бұрын

Yea, it's a love hate thing. Hah

I agree. Their customer support SUCKS! Also, the flimsy SD adapter is crap, and updating the firmware is a PIA!

Their CSR's are terrible . Nice review. Have a nice day.

@JaseOutdoors

2 жыл бұрын

Thanks! Be safe!

Mine worked really good for a long time. But it sounds like I need SD card wore ect for mine... Their tech support told me to reformat the card on a computer...so I'm gonna try that & go from there

@JaseOutdoors

2 жыл бұрын

I've had 1 that works well, the other 2 not so much.

@davidrandel2134

2 жыл бұрын

@@JaseOutdoors well our new laptop showed up today so I'm reformatting the sd card & then we will see

@JaseOutdoors

2 жыл бұрын

Good luck!

Your not the only one customer service sucks I hate even have to call

@JaseOutdoors

Жыл бұрын

Yea, makes it tough to want to even buy their products

Can you connect to a solar device to charge battery? also can I use it anywhere the world as long as cell network is available? Great video thank you

@user-vo4ot7fl2j

2 жыл бұрын

You can connect to solar, there is a port on the side, but you have to buy their lithium rechargeable battery which is just as pricy as the whole system, ive had mine out in the field for a month and a half with bad connection where it is places and my battery is doing just fine, dont buy cheap AA buy the fancy, and yes if your area is in the covered by the provider you chose it will work

@JaseOutdoors

2 жыл бұрын

Sorry! Somehow missed your comment. Thanks for answering Carter !

I can’t get my cell link to connect. Turn it on and it can’t get a good enough signal. And I have great cell phone service where im at. I even took the sd card out and put it back in.

@JaseOutdoors

3 жыл бұрын

Make sure the cell-link firmware is updated. Seems like they stop working often if u don't keep it updated

@AndyHardCore19

3 жыл бұрын

@@JaseOutdoors I’ll have to look into it. I just took it out of the box yesterday and it won’t connect at all.

@JaseOutdoors

3 жыл бұрын

Probably needs updated

@AndyHardCore19

3 жыл бұрын

@@JaseOutdoors ya man I updated the sd card with the new firmware and it still won’t find signal when I turn it on. I spoke with 2 of their customer service dip shits, and still no answer. Looks like I’ll be throwing it in the trash.

@JaseOutdoors

3 жыл бұрын

Customer service with them is an absolute joke. Wish I had an answer for ya except maybe try Tactacam

they really need to do over the air updates

@JaseOutdoors

3 жыл бұрын

That would be nice!

@benselby6171

2 жыл бұрын

They do over the air updates if you call them. Just got mine done a few mins ago. It does take 24 hours though

@CampingDad247

2 жыл бұрын

@@benselby6171 ahh i didnt know about that thx for the info!

I had the micro and I hated it that camera. It was hard on batteries horrible pictures. The good thing was the plan you could do unlimited for $15 a month. You are right you have to call them in order to get anything horrible customer support. I sold mine and like you I'll never buy another spypoint. It could be like my spartan and you have to pay for the app and pay for service and their customer service is you call leave a message and hear back in a week. Luckily once a spartan is working you dont have to deal with their customer support

@JaseOutdoors

3 жыл бұрын

Yea, this unit is only good because it's cheap, otherwise it wouldn't be worth the risk. SpyPoint customer service kills any hope of me buying anything from them again and the fact that they stole $5 from me doesn't sit very well. As far as I understand, free is free so I still don't understand how they charged me even though they could see not one photo was sent to me

@nicksummerfield5408

3 жыл бұрын

@@JaseOutdoors the best thing is when I call spypoint and that lady answers you and it's not in English you go what in the heck did I buy. Luckily i bought mine on sale. The app was simple and the plans was great but pictures sucked when you can tell a 8 point from a doe and then the next picture theres a doe and it tells you it's a buck lol. I learnt my lesson with them you get what you pay for

@JaseOutdoors

3 жыл бұрын

Yea, their app I think is one of the best out there. Too bad their actual units are junk!

Cell cameras some are great, some are good and some just suck.....But they are only as good as the server is....So if you have a Verizon cell camera but Verizon service sucks in the area the camera won't work or it will take alot of effort to send pictures. Ridgetec is the only cell camera on the market that comes with both Verizon and AT&T Sim cards, therefore they take the guessing out of it. Also if your cell phone is showing low connection bars, cell cameras have somewhat of a better connection cause of the exposed antenna and the fact to could add either a booster antenna or place it higher in the tree....mere feet can be a difference

@JaseOutdoors

3 жыл бұрын

Agreed. I'll look into Ridgetec. Thanks for sharing!

tech...interseting........#live....

Sounds like Hawk!! Abysmal customer service

@JaseOutdoors

2 жыл бұрын

Yea, it's too bad that becomes a huge turn off on some products.

Just got one from Academy for $34. Guess I'm taking it back because I am not the type of person to take poor customer service lightly.

@JaseOutdoors

2 жыл бұрын

Well, as long as it works. For that price it's worth a shot

@45acp

2 жыл бұрын

@@JaseOutdoors not for me.

@JaseOutdoors

2 жыл бұрын

🤣

I have 6 cameras I have had problems with all of them over and over I was on the free plan and they changed it to 15.00 a month this has happened more than once don’t buy them

@JaseOutdoors

Жыл бұрын

Yea, I'm not a huge fan

I’ve had many interactions with spypoint customer service and I haven’t used a more generous company. They have many customers Service reps and just dealing with people in general your going to find a few with poor customer service skills. As for you $5 you could have easily convinced them to give you a free month of service or $15 spy dollars as they have done for me to make up for a mistake. When I initially purchased a spypoint I was having signal issues and they offered to swap me out for the other model for free to see if I got better signal. As for the firmware version you do not need to be on the latest firmware for the camera to keep sending photos. You may have had a firmware version with a bug causing something but definitely doesn’t apply to every update.

@JaseOutdoors

3 жыл бұрын

Wow, you are pretty lucky! They have been the worst. And like I said, go read all the negative comments on a FB ad and there are many unhappy people. But hearing this gives me hope! Thanks for sharing!

@keithalcibiade3126

2 жыл бұрын

Iv heard nothing but negative about there customer service

I bought two, got them for $39 each

@JaseOutdoors

2 жыл бұрын

Hope they work for ya!

Can you update cell link without having to visit the device in the woods? Thanks

@JaseOutdoors

2 жыл бұрын

You could download the firmware update to a micro s card and take it to the unit and do it there in the woods, but still have to go there

Ching Ching

Nope not for me after I heard that.

@JaseOutdoors

3 жыл бұрын

Again just don't take my word for it, but if you do some research you'll find there are many many other people having trouble with them. There are certainly better options out there, SpyPoint is just cheap...which is appealing

Hmmmmmm ?

@JaseOutdoors

Жыл бұрын

🤔. It's a toss up. Great if it works. Frustration if it doesn't

I bet you're still using it

@JaseOutdoors

2 жыл бұрын

Nope, cause it doesn't work. Stopped sending photos and I'm done with their customer service

Tech Support is number 1 in my opinion

@JaseOutdoors

2 жыл бұрын

Especially when the products only work half the time. Hah!

@madjack7979

2 жыл бұрын

@@JaseOutdoors I'm not sure I want to try this or not. I don't have very door cell signal anyway so I might just stick to the reg. Cameras

@JaseOutdoors

2 жыл бұрын

I'd say if u can find em on sale, it's worth a shot. If it doesn't work out just take it back. It is really nice not having to check cams!

Love how my coment got removed because you didnt like how I called you out that its not the unit or cable that was the issue but the USER that was the problem. So lets try this again. You have to make sure that you PROPERLY ROUT THE CABLE so it doesnt get pinched cut or slightly pulled from the sdcard slot in the host camera. 95% of the time when the cable is "bad" its one of those issues and not a problem with the cable its self. Odds are you probly damaged the cable under the the protective cover by not makeing sure it had proper clearance and it finally stopped working. If your host camera has a hard time closing you need to mod it to creat a proper fit for the cable. Thats why they didnt replace it. Next firmware does NOT NEED UPDATED RIGHT AWAY I let mine go MONTHS before updating them (I have 2 cell links and have 0 issues with them by the way) and will down load the firm ware but will wait 2 or 3 months before updating the firmware so Im not going in and out of the woods all the time. You do NOT NEED THE PREMIUM PLAN TO USE SPYDOLLARS THATS A FLAT OUT LIE!! I use mine all the time and I am ALWAYS ON THE FREE PLAN. I use them for the HD photos. So another issue I see you saying is the cell link will send the burst photos. This is NOT true. The manual even says is DOES NOT WORK WITH BURST MODES. The card speed on the adaptor is to slow on the cable to send to the micro sd card and the adaptor card storage is so small that is can only store on average 2 to 3 photos at a time before its forced to send them to the cell links micro sd card. If they had gone with USB C over mini USB and used a minimum 2 gig stoage for the card adaptor that wouldnt of been an issue. But they didnt. I have talked directly with they head of their product deveolpment department about that. I WILL 100% agree their email and phone CS SUUUUUUCKS if you want to get the best CS you need to get online and use the chat system thats the ONLY way to get anything done. When it comes to your $5 they would of gotten it refunded no prob. I get you had a bad experience with them (I had one with them my self that I took to the BBB to get resloved) but theres a lot of misinformation in this video thats just not true. I said it once before but you took that coment down. Its sad that you did that just because you dont like being told you were wrong on some points. Should you of gotten a refund on the $5 100% yes should the cable of been replaced? Nope not at all because odds are it was how it was routed in the camera that caused damge. Ive had 1st one for over a year now and my 2nd one will be a year old next month and both still going strong (origninal lithium battieries too but I dont get 1000 photos in a month lol). I am well versed in the cell links though and think this video paints an unfair picture of what they are and what they can do by some one who had a bad experience with CS and didnt properly rout the cable the 1st time to make sure it didnt get damged.

@JaseOutdoors

2 жыл бұрын

Hmmm... pretty sure I never removed any comments from this video. I myself have been responding to people and my response never appears, so maybe something along those lines happened. I typically don't remove comments unless it's spam. I don't really care what people think or say. There's no "proper" way to place the wire as I have tried it on MANY different cameras. Depends on where the SD card slot is. Some cameras close so tight that I don't care how you place the cord the door will pinch it so tight that it cuts the wires inside. As far as the updates, yes you do need to keep them updated. You might go a few months after the update and be fine but at some point it'll need to be updated. That's straight from SpyPoint's mouth...if you can understand what they're saying. Hah! I know I'm not the only one with bad experiences with them and most of their stuff is junk. Bust mode on a camera does send me all the photos so I don't know what you're talking about there. I have Burst mode delayed for 2 seconds between each photo and it will send me all three photos, so maybe it depends on the camera you're using. If they work for you.... keep using them. This is just my experience

Save your money, bad product

@JaseOutdoors

10 ай бұрын

Yea, pretty much

8 minutes of a video to complain about his customer support experience and 2 minutes of a little demo.

@JaseOutdoors

2 жыл бұрын

And?

@JaseOutdoors

2 жыл бұрын

It's an update. I have a full blown video on how it works