I just exchanged it for another one and it works fine. Thanks :)

Sweetness! I'll be sure to check out! thx

Thank you!

i have a 2018 BDP S1500, it often freeze on boot logo and i have to unplug then wait 30mins before plugging it again. even after i set it to default and initialize the player. this never happen on my 2014 model.

I own the BDVE770W and the latest firmware is from 2011. Can you get a newer version available?

Cool info. I am using Sony BDP-S590 for Indonesian market as I am an Indonesian. I have upgraded my blu ray machine's firmware.. Thank you

hi, i have the blu-ray sony BDP-S270 and dont read the XVID movies can update it to BDP-S280 to make it read XVID or DIVX , Thanx

I just purchased a Sony BDV-N790W. The rear speakers and center speaker aren't working and I am doing an update right now and it's been at 3/9 for over 2 hours. Can I get some help please?

sony bdp s380 How to Change to Pal but my Tv Is Pal Only

I have a s470 and am connected to the internet just fine all the apps work but the firmware update says cannot communicate with server are you guys having server issues.

It says it has the current firmware on my bx59 but it won't play 3d discs. Regular discs work fine. I know this player is old but it says it will play 3d disc. Please help. I know this is very old but I don't know what else to do

im afraid if i update the blu ray wont read non original discs.

Hola,tengo-bluray3D-y-problemas-para-ver-videos-peliculas-me-dice-que-que-debo-utilizar-google,chrom-o-firefox-pero-no-permite-la-instalacion-actualizo-el-sistema-y-me-dice-que-esta-actualizado

also the Blue Ray Disc support phone number listed above says it has been disconnected or is no longer in service

I'm using this on my computer monitor which doesn't have speakers, how do I plug analog headphones in the player?

@SonySupportUSA

8 жыл бұрын

Hi Shmaehdawlf Shmitler, Could you provide the exact model number of your Sony device? -Jerome

Thank you Todd. Thanks to your helpfull advises now I have to buy a new DVD-BD player since updating the screen went black, the led kept flashing, and the next day when I tryed to restart it, it was bricked. UPDATE THE FIRMWARE AS SOON AS YOU ARE GOOD TO BUY A NEW SAMSUNG DVD-BD.

How can i fix the error of my sony home theater? After power supply screen show WELCOME then went of. then i press turn on button and its showing Please Wait in the screen. nothing working. Not even remote. Home Theater BD- E290

Hello , I have the Blu ray BDP- s480 model , I wonder if there is any way I can insert NETFLIX in applications

@SonySupportUSA

8 жыл бұрын

+Juninho Correa Hi, thanks for the message. If you're referring on how to install Netflix app, it is not possible to add/install additional streaming content providers to the list that was included with the unit. However, new applications will be added via software update. To check if an update is available, please perform the following steps: - Press Home button on the supplied remote - Select [Setup] on the home menu - Select [ Network ] then press "OK" to update the player’s software via the network. By the way, your player has a built-in Netflix app. You can easily access this app by pressing the dedicated "NETFLIX" button on the supplied remote. Dave

Yes um can you make a video on how to install kodi on the bluray player

thanks alot

I have updated everything and when I select "netflix" I just get a black screen like it is thinking. amazon works and the internet works. Netflix is the only thing that doesn't. I was watching it on Thursday morning and it was fine. Came back in the afternoon to watch during lunch and it is doing this now. Netflix is working on all other devices. It just shows a black screen on my television. :-( Hubby upset because he wants to watch his movies in surround sound.... Please advise... thanks!

My BDP-360 says its updated but refuses to play certain disc like my new Blu-Ray Alterbridge-Live at the Royal Albert Hall. (Xmas gift) I'm wondering if this has something to do with the country code?

@SonySupportUSA

4 жыл бұрын

Hi JD Morris, Is there an error message when you try to play the disc? The link below will help us isolate the issue. www.sony.com/electronics/support/articles/00132795 Erin

hello..i have a bdv-e2100 its great..the best system ive owned but is there anyway I can get it to play pal dvds??....thanx

@SonySupportUSA

8 жыл бұрын

+WESTY SMF For U.S.A. and Canada models: A disc recorded in a color system other than NTSC, such as PAL (This system conforms to the NTSC color system.) will not play in this player. Thanks, >Joffrey

Hi I have a problem. I own a BDV-N790W/BDV-T79. When I start the dvd player shows up a message that says I need to make un update. So I follow your process and then shows up a message that says: Cannot communicate properly with DHCP server. I have tried everything and nothing works. My router's DHCP is enabled and still won't work. Please help me.

Audio input has a millisecond delay at what settings

Sony ble/Ray Rec I can't trun it up it has child lock how do I take it off

I have the BDP-S3100 and when I try to update the firmware, it takes me to the Network Update screen but freezes there. I cannot select start, cancel or return to the home screen. I've tried multiple times and have to unplug the power to restart it. Any clues on how to fix this?

@SonySupportUSA

8 жыл бұрын

+Ramon Hernandez Hi, please try the following steps: Initialize the player. - Press Home button on the remote, then go to Setup - Select [Resetting] and go to [Initialize Personal Information] Reset the player - Press Home button on the remote, then go to Setup - Select [Resetting] and go to [Reset to Factory Default Settings] I hope this helps, Dave

Hi, help please. I have a BDVN9200 and when I go to software update it shows me the new version, hit ok and go to the update bar but it stays at 0% for about 30 seconds and then says “update failed, connect the usb memory containing the update files or connect to the network to retry”. I did try with the usb too and same message comes up. Please give me a light here.

@Calebmepapi

4 жыл бұрын

Same problem here it’s bullshit

I have the blue Ray model S3200 and It is connected to my WiFi but when you go into internet settings it shows that the internet access has failed. I thought maybe it might need an update but when I went to update it said connection status cannot be confirmed, cannot communicate with server. Or it says that the device is not connected the network. This happens a lot. What do I do

@SonySupportUSA

9 жыл бұрын

***** Please check the links below for further assistance. us.en.kb.sony.com/app/answers/detail/a_id/35983/c/65,66/kw/internet%20access%20failed us.en.kb.sony.com/app/answers/detail/a_id/33049/c/65,66/kw/internet%20access%20failed Thanks, >Joffrey

I guess that is my point. I checked and there isn't a recent update. The latest is from 2011. There are Netflix app features missing that I have received on my newer Sony Blu-Ray player. If you can provide feedback to your technical team that would be great.

I have a BDP-S3200 player. I try to update the unit by following all instructions. Every time I hit the enter button for the final start, the unit stays on for a few seconds then shuts down. I leave it for 30 minutes but it does not restart or update?

@Calebmepapi

4 жыл бұрын

Same problem here let me know if you found solution

The blue ray player says it is connected to my wireless internet connection but when I attempt to update it takes over an hour then times out. Without the update I cannot access any online features. I'm a bit frustrated. What do I do?

My new machine came today but for some reason it keeps saying my USB drive is incompatible. Can you help

@SonySupportUSA

4 жыл бұрын

Hi, ian greenacre! We're sorry to hear about what happened. May we know the model number of your Sony machine? Are you trying to watch a movie stored on the USB? Regards, Erin

So how do you fix "unable to play this disc. Please check: is the disc in a format playable by this unit? Is the disc clean with no scratches or finger prints?"?

@SonySupportUSA

5 жыл бұрын

Hello, Rated R Sports Cards & Games! Thank you for reaching out. Please provide the model number of your unit and your current location so we can better assist you. Thanks! ~Zac

Suddenly I can't play Pandora anymore through my bluRay 3100. "does not support audio codec" What changed? How can I fix it? Pandora comes through sometimes, but it locks up and gives me the codec message. Pandora does play fine on my ipad, Any suggestions? Thanks.

@SonySupportUSA

9 жыл бұрын

Glynnis Ballou Please try to reset the player to the factory default settings. Follow the steps below then try accessing pandora again. 1. Reset the unit to Factory Default Settings. SETUP > Resetting > Reset to factory default setting > All Settings 2. Refresh Internet Content Setup > Resetting > Initialize Personal Information. 3. Go to VIDEO > Internet video. Thanks, >Joffrey

@glynnisballou1004

9 жыл бұрын

***** Thanks, Joffrey. I got pretty much the same result as every other solution. After a lengthy connecton to Pandora, I get maybe one song before the program freezes, finally resulting in the "device does not support current audio codec" And then maybe part of another song plays (5-10 mintues goes by between songs). Any other suggestions? We have no problem with Netflix coming through, so the internet connection seems okay.

We just lost all of our Apps on our Sony Blue Ray model BDP BX510. How do we get them back?

@SonySupportUSA

8 жыл бұрын

+Nyle Potthast Hi, thanks for your post. The channel line-up, apps or available stations that are found on an Internet video device may randomly change. However, to avoid any issues in which available channels are being skipped, make sure that the latest system software (firmware) update has been downloaded. For more information regarding this issue with your Player, please visit the link below. us.en.kb.sony.com/app/answers/detail/a_id/31532/p/47329,47564,74095/c/65,66/kw/missing%20internet%20services. I hop this helps, Dave

Hi Sony. My blue ray shows software already updated but I can't still play the movie Contagion. Any reason for this? Thanks!!

@SonySupportUSA

10 жыл бұрын

Hi 305bythebay, what model do you own? Pls use this guide in finding out: goo.gl/LVj62Z ~ Lyn

Hi there. I have the same issue, My "check internet settings" says "OK" next to both the wireless connection and internet access. However, I am still getting the error message "Connection status cannot be confirmed. Cannot communicate with server. Please try again later." when I try to access Network Update. I have two of these units, and one has no problems with this update process and the other keeps doing this (I can't access KZread or Netflix becasue of it).

@joannaennis9020

5 жыл бұрын

I needed to connect my BD 350S player to my router with an ethernet (lan) cable instead of relying on a wireless connection. Then, it made the internet connections which showed up on the diagnostic screen and could be updated (although mine came through with "already updated" but at least it worked properly to do that.)

hi sonylistens I have the bpd s590 and it isn't working properly with the youtube for tv app. it plays the audio of the selected video but no picture. please help. worked fine up until a few days ago.

@SonySupportUSA

8 жыл бұрын

+Olivia Jones, Our engineers are aware of the issue and are working diligently to address this as soon as possible. «Jerome

My Sony BluRay BDV-E290 no longer plays any internet content. When I try to access Netflix, or Amazon or KZread, it shows the error message: "Connection status cannot be confirmed". My internet settings in the player show that I am connected to the Internet, and I can use the browser on the player just fine so I know the internet is not a problem. I tried resetting to factory settings, de-registering the product and that works. But once I turn off the unit, the problem returns when I turn the player back on. I have no problems accessing Netflix and the other internet content on my PC. Is there any way to fix this? Thank you.

@SonySupportUSA

8 жыл бұрын

+Angela Lee Please check the link below for further assistance. us.en.kb.sony.com/app/answers/detail/a_id/37724/c/65,66/kw/Connection%20status%20cannot%20be%20confirmed Thanks, >Joffrey

good morning, I have the same issue as Olivia Jones.....my Sony blu ray player plays you tube but there is no picture but I have sound. I went to software update and it said it's already updated. please advise. thanks anil

@SonySupportUSA

8 жыл бұрын

+2648anil, May we have the exact model number of your Blu-ray player? You can have this link as a guide in locating the model number: esupport.sony.com/US/p/support-info.pl?info_id=264#br «Jerome

@2648anil

8 жыл бұрын

It's uk

I tried playing a "Last of the Mohicans" blu-Ray disc on my Sony BDP-s570 player and it told me the player needed to be updated. I followed the steps in this video and my player just says it's already updated. The movie continues to not work. Please help.

@SonySupportUSA

9 жыл бұрын

***** Please check the link below for further assistance. us.en.kb.sony.com/app/answers/detail/a_id/30372/p/47329,47564,47595/c/65,66/kw/update Thanks, >Joffrey

Actually my son press reset personalise information button KZread and Netflix is deleted how can I restore it please solve my problem

"This unit needs a software update in order to receive more new and exciting content" I GOT MINE TO WORK!! This is what I did: I signed on to my Amazon Prime Account, and I went to Amazon Instant Video Settings. I scrolled down to Registered Devices and unregistered my Sony Blu-Ray DVD Player. I also reset all my settings on my DVD Blu-Ray Player. I then turned off my Blu-Ray DVD Player, unhooked the network cable, power and all other cables from the player (you may not have to do this...). I waited for about 1 minute and connected everything. I turned on the player and tried to go back to Amazon again. This time, it installed the updated Amazon App (this probably needed to be installed because of the Sony update). Once it installed the app, you will have to re-register the player in Amazon. I hope this works for you guys... It worked for me...

@steveturczyn

9 жыл бұрын

Sadly it doesn't work for me. I got the "updating internet content" with the three steps but at the end of it I *still* get "This unit needs a software update to..." I had to re-login to Netflix and that works fine but the Amazon Prime (Amazon Instant Video) still doesn't work.

@bobgc1954

8 жыл бұрын

+MissAction Jackson Thank you. For me, as soon as I deregistered the bluray player from the Amazon account, I noticed on the Sony Bluray player Video section thath the Amazon app then reappeared and I was able to log-in. Thanks again

Hi I have an issue with my Sony BDPS1100 Smart Blu-ray Disc player with KZread playback. It allows me to watch say two or three different Yourtube vids then tries to load the next in line and locks up.If you try to turn it off the screen goes off but the ON light stays ON on the player until you unplug it. Tried downloading the latest firmware but when doing so,it states,' you already have the latest edition'. WHAT GIVES!

@SonySupportUSA

9 жыл бұрын

paymydues hi, It would be best if you visit the below link for troubleshooting procedure that may help you resolve your concern: us.en.kb.sony.com/app/answers/detail/a_id/33377/kw/unable%20to%20stream%20videos%20from%20an%20internet%20video%20device/p/47329%2C47564%2C74091/c/65%2C66/related/1 - Jerome

i did the firmware update on the dvd player, an it didn't update the crackle at all. but can try again. i love your product.

@SonySupportUSA

3 жыл бұрын

Hi Stormy, thank you so much for your message. Could you please tell us the exact model number of your player so we can better assist you? - Romeo

Please, I need help. The update screen crashes all the time when I try to do it (the screen that asks "Perform version update?"). As it was freezing everytime, I have also tried to do with the CD (recording the CD through a PC) and, unfortunately, in both ways (wifi connection and CD) it crashes the same. I am not able to press "ok" nor "cancel" it simply freezes.P.S.: I have tried one of your hints, to reset to factory default settings, and unfortunately it has not work :( I was very hopeful with this one. My device is BDP-S590, and it's trying to make the update to the most recent firmware (according to the screen that freezes the update is to M12.R.0510).

@SonySupportUSA

9 жыл бұрын

Erika F since you are unable to update the software of this player. You need to perform factory reset. please see this link: us.en.kb.sony.com/app/answers/detail/a_id/49730/p/47329%2C47564%2C70707/c/65%2C66/kw/factory%20reset If in case this will still not work you can change the DNS settings of your player. You can follow the procedure on this link: us.en.kb.sony.com/app/answers/detail/a_id/35254/p/47329%2C47564%2C70707/c/65%2C66/kw/manual%20DNS Hope this helps! - Jerome

@TheFuzinelli

9 жыл бұрын

***** Hi! Thank you for your reply, the last procedure has taken me a while but I managed to do it. And I am truly sad to say that it did not work! The same problem. The internet connects perfectly, both automatic or manually. The problem is not the internet itself, the problem seem to be with the firmware. Just by pressing "Network update" it moves me to a screen asking if I want to perform version update. that's the problem - it is frozen. I am not able to press ok, nor able to move to "cancel" button. I have a very bad feeling about it... it feels like I am never going to be able to connect my BD ever again :'(

why doesn't my sony blu-ray player and PS4 play the movies I just burned on DB-R discs? Do I have to do an update? if so can you provide the link to it?

@SonySupportUSA

8 жыл бұрын

+Eddie Salgado Hi, sorry to hear that. May we have the complete model number of your Sony Blu-ray player? Dave

How long is it supposed to sit on the 9/9 screen? It's been like 15 minutes now. BDV-E780W

@SonySupportUSA

10 жыл бұрын

Hi TheDeltaFoxtrotZulu, are you still having an issue updating the firmware of your unit? ~ Lyn

@DeltaFoxtrotZulu

10 жыл бұрын

***** Download locked up a 9/9. Pulled power. Restarted and it managed to finish.

@SonySupportUSA

10 жыл бұрын

TheDeltaFoxtrotZulu . Alright! Please don't hesitate to let us know if you need further help with your Sony product. ~ Lyn

Hi friends from SONY, I try to Network Update but it says: 1-Connection status cannot be confirmed. 2- Cannot communicate with server 3- Please try again later. It IS CONNECTED to the internet since I just saw a movie on CRACKLE. It is a SONY BDP-S3100. I tried to access You Tube and it says: This unit needs a software update in order to receive more new and exciting content. It is my second SONY BluRay in a week and it does the same!!! What's going on?!! Thanks for your help!

can't use the crackle no more, not sure why, it gets all the other things like netflix an stuff

@SonySupportUSA

4 жыл бұрын

Hi Leah, we're sorry to hear that you can't get Crackle. May we please have the model number of your Sony player to further assist you? Erin

Ok,gracias-me-podrian-facilitar-una-direccion-electronica-en-venezuela-GRACIAS

I have a question. I can tell that my Netflix on my bluray player is not completely updated, but when I went to update it it said no update was needed. I don't understand why I can't update Netflix. I want to be able to go to my own Netflix profile, but I cannot since it won't update. Can someone help me?

@SonySupportUSA

8 жыл бұрын

+Josie Wokurka Hi, For us to answer your question, may we have the complete model number of your Sony Blu-ray player? Dave

I am having the problem wherein the message "This unit needs a software update in order to receive more new and exciting content" is displayed. I performed the update but in Amazon, it continues to appear and I cannot get rid of it nor can I play any Amazon movies. It just happened after I watched a program in my Watchlist.

@Wymorence

9 жыл бұрын

Exact same problem here. Updated just the other day and was watching Amazon Prime just last night. Today it popped up the video update thing and *BAM*. That stupid message pops up every time I try to access Amazon. Crackle and everything else seems to work fine and dandy.

@MissActionJackson

9 жыл бұрын

Mr Iczer I am having the exact same problem. THE EXACT, only I was forced to perform the update. I am livid. I hate running into problems like this. It makes me reluctant to perform updates at all. Totally messing with my positive Christmas attitude!

@SonySupportUSA

9 жыл бұрын

Mr Iczer We're sorry for what happened here. may we have the model number of your Sony Blu-ray player? Thanks, ↔Dave

@steveturczyn

9 жыл бұрын

I'm *also* having this problem. I have a Sony BDP-S7200 here in the UK and the firmware is "already updated" when I check. But when I try to run Amazon Instant Video I get "This unit needs a software update in order to receive more new and exciting content". My software version is M21.R.0156. My LINK Connection Status and Provisioning Server Connection Status are both "Succeeded". Help?

@stuartroyle360

9 жыл бұрын

***** I'm having the same problem with my BDP-S5200. When selecting the Amazon app I get "This unit needs a software update to receive more new and exciting content", and when I try to update the software, I get "Connection status cannot be confirmed. Cannot communicate with server. Please try again later."I have verified that the unit is connected to the internet. According to the Sony website there are no software updates for this model. This is only affecting the Amazon app - Pandora and the browser are working. I have tried unregistering the unit from Amazon Prime and resetting the blu ray player to factory settings and Initializing Personal Information. None of this has worked so far. Any suggestions?

Can you help me. My sony bdp s1500 can't connect internet i usually use it every day it can play internet now it show me can't connect internet help me please

@SonySupportUSA

8 жыл бұрын

Hi +Pasakron Goomphang, You may isolate the issue by following the guidelines here: us.en.kb.sony.com/app/answers/detail/a_id/33288/p/47329,47564,95482/c/65,66/related/1. Regards, Vincent

@psk9060

8 жыл бұрын

+SonyListens i can use it now i must to close rutter wifi and open it again it can use again.

How do u take off child lock no remote

What makes the internet in a blueray player to switch off?

@SonySupportUSA

5 жыл бұрын

Hi, Ruth! Please provide us the model number of your player and your current location to best assist you. -Erin

Hello SonyListens. I very recently purchased the Sony BDP-S5500 multi region version (both bluray and DVD) from Amazon.co.uk. I live in Portugal. It used to play PAL and NTSC DVD's. However, I unfortunately did a firmware upgrade from the sony.com site via USB stick, but realize now it should have been from the sony.co.uk, and it now only plays NTSC format DVD's! After much research I have found out that probably the non-European (let's say American) version only supports NTSC. Here is my problem. The non-European and European firmware update files seem to have the same version and names etc, and hence the system software will not allow me now to re-install the European version because it insists everything is up to date ... but it is referring to the non-European version! Can you tell me how can the system be forced to reload the European firmware so that PAL and NTSC DVD's will once again be viewable?

@SonySupportUSA

7 жыл бұрын

Hi DavidChrisMartyn, We are sorry to hear this issue. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Due to proximity, they are in a better position to respond to your questions or concerns. -Vincent

@DavidChrisMartyn

7 жыл бұрын

Sorry, but not impressed with your reply. This is a generic problem and can be answered by your support team. I do not have the time to do as you suggest. Will now endeavour to return product as it is so silly that that a company like Sony cannot simply have different file names for firmware files that should only be possible to be loaded into the correct machines in the correct countries e.g. FIRMWARE_EUROPEAN_ONLY! Crikey, what is the world coming to!

I updated my BDP-S1500 firmware and now it wont play my disks. Where can I find older firmware and how do I install it?

@sky173

5 жыл бұрын

HELLO... Helloo.....hellooo..... Sony Listens ? Are you sure?

@sky173

5 жыл бұрын

Hello Sony? Any thoughts?

@sky173

5 жыл бұрын

@CAN00192 Thanks but I tried that. It would not except going back to older firmware.

i have the model BDV-N790W, after i finish updating, it never show up anything not even connecting just making some nonse,

@quilty1987

9 жыл бұрын

I have the same model and the same problem. After the update, nothing. It won't even go through initial set-up.

Even it tells me newest version is on I can't watch youtube no more. There comes a sign on which stands something like that youtube ain't available no more because something about google. That's bullshit because o my Samsung Blu-Ray Player I have no problem with youtube... Do know something about that???Thanks

@SonySupportUSA

8 жыл бұрын

Hi there, Sorry to hear about this. May we have the model number of your Sony device for us to better assist you. We also recommend you to visit this link for more information about the termination of KZread app on certain televisions and Sony video products. esupport.sony.com/US/p/news-item.pl?news_id=487 -Jerome

My Sony BluRay S6200 does not work any more with my Bravia TV. It works on my computer monitor, though. I am pretty sure this is a HDCP issue. Is there any fix or I will have to buy a new TV?

@SonySupportUSA

8 жыл бұрын

+Oscar Scheepstra May we have the complete model number of your Sony Bravia TV? Thanks, >Joffrey

@OscarScheepstra_Artemis_

8 жыл бұрын

KLV-52V410A. Is there an update for this TV?

@SonySupportUSA

8 жыл бұрын

+Oscar Scheepstra There's no available update for this TV. What exact content are you trying to view on this TV? Thanks, >Joffrey

@OscarScheepstra_Artemis_

8 жыл бұрын

Everything. I can't even access the main menu. I can't watch DVDs, BluRays, Netflix, KZread - NOTHING. The bluray does not work with my tv. I don't want and I won't buy a new one. I have already sent the unit to technical support, it came back with the same problem. I have everything from Sony - Home theare, TV, bluray player. It should work.

@SonySupportUSA

8 жыл бұрын

+Oscar Scheepstra Have you tried connecting this player to a recently release Smart TV? This is to isolate where exactly the issue is. The player or the TV. Thanks, >Joffrey

Greetings! I ask for help, when I turn on the player Wait writes, then it turns off, I turn it on again, it writes Welcome and again falls into Wait mode, and it sometimes loads, updated the wi-fi firmware to the latest version

@SonySupportUSA

6 жыл бұрын

Hi, Rodmik, We are sorry you are having this issue with your player. May we have the exact model number of your Sony Blu-ray player and your current location? -Vincent

@Yelowolfr

6 жыл бұрын

Model player BDP-S570, I live in Moldova, this is in the south-east of Europe, but the player was brought to me by a friend from Germany

@SonySupportUSA

6 жыл бұрын

Try to power reset your player: 1.Power off your device. 2.Unplug the power cord from the electrical outlet. Note: Leave the power cord disconnected for at least 60 seconds. 3.Plug the power cord back into the electrical outlet. Note: If your device is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not your device. 4.Power on your device. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Vincent

@Yelowolfr

6 жыл бұрын

Thanks for the advice, but unfortunately did not help

I have a Sony BDPS1100 and everytime I try to do a network update, I keep getting update failed. I'm tired of having to download it off the website.

@Calebmepapi

4 жыл бұрын

Same problem here, let me know if you found a solution

Ok i have a problem. I have a sony 3d blue ray player and it won't let me get in HULU .Can you please help me..

@SonySupportUSA

9 жыл бұрын

Keita Thomason Pls make sure that the Blu-ray player is connected to the internet and the software/firmware is updated. To update the firmware, navigate to [Setup] ---> [Software Update]. For further asssistance, you can visit our support website: esupport.sony.com. Thanks. -Anthony

@keitathomason6895

9 жыл бұрын

I have wifi connection and I've done the update but when I go to my Hulu it keeps saying loading.. everything else works but hulu

@SonySupportUSA

9 жыл бұрын

Keita Thomason Hi, please check the recommended internet speed for viewing Hulu Plus videos. Kindly check this website: us.en.kb.sony.com/app/answers/detail/a_id/33330/c/65,66/kw/Hulu%20plus%20buffering. If the issue goes unresolved, please reset your device to factory default: us.en.kb.sony.com/app/answers/detail/a_id/49730/c/65%2C66/kw/how%20to%20reset%20Blu-ray%20player . Dave

My sony bluray turn off while updating then it get stucked in BD/DVD bluray screen , it never enter to main menú on screen tv. What should I do?

@SonySupportUSA

4 жыл бұрын

Hi, Dr. Jorge Driottez! We're sorry to hear this. Please provide us the model number of your player to further assist you. Regards, Erin

@dr.jorgedriottez1117

4 жыл бұрын

@@SonySupportUSA hi thank for your respond. The No. Serie 3301317 blu-ray disc /dvd home theatre system. System No. BDV-N7200W

@SonySupportUSA

4 жыл бұрын

Hello, Dr. Jorge! Thank you for getting back to us. Let's try to isolate and fix the issue by performing some troubleshooting steps on this link www.sony.com/electronics/support/home-theater-blu-ray-home-theater-systems/bdv-n7200w/articles/00017785. I hope this helps! - Romeo

@dr.jorgedriottez1117

4 жыл бұрын

@@SonySupportUSA actually I can't access to this on-screen menu. Tv screen black, blu ray stucked screen BD/DVD. I've already checked hdmi connections.

I have the bdp s580 and whenever I click on the Update Button, it tells me it already is up to date. However, I do not have a Netflix Button, which what I really need :) any help?

@SonySupportUSA

9 жыл бұрын

Valeska Dorow Hi, to check if the Blu-ray player is up-to-date, please follow to these steps: Press Home button on your remote > Go To Setup > Select System settings then find System Information, in that option it will display the player’s software version. Please visit this website to check for the latest version of the Blu-ray esupport.sony.com/US/p/model-home.pl?mdl=BDPS580&template_id=1®ion_id=1&tab=download#/downloadTab. Regarding Netflix, the device should be on the Home screen before pressing Netflix button. Otherwise, pressing the Netflix button displays the Home Screen and pressing it the second time launches the Netflix app. If you can't still access the Netflix using that button, kindly access the app in the menu of the Blu-ray. If you can access the Netflix App please troubleshoot your remote, kindly check this guide for further instructions: us.en.kb.sony.com/app/answers/detail/a_id/29977/p/47329,47564,47608/c/65,66/kw/Netflix%20Button%20Is%20not%20working. Dave

@valeskadorow4400

9 жыл бұрын

***** The Problem is that I dont even have the Netflix Button, so im not sure what to do about it

@SonySupportUSA

9 жыл бұрын

Valeska Dorow Hi, please make sure to use the supplied remote with the player if you want to use Netflix Button by the way, may we have the model number of your current remote? Dave

How about a firmware update that removes all of the video/music apps that I never use? At the very least, how about a firmware update that allows me, the end user, change how they're sorted? In order of: Most Used Last Used Alphabetically etc. Or how about allow the user to simply mark them as Favorites, so that they're always at the top of the list? Scrolling through 40 to 50 different apps everytime I use it is not enjoyable.

I can't update my Blu-Ray player BDP-S2200. Tells me that my internet is connected and working, but when try to update that the connection status cannot be confirmed and can't communicate with server.

@SonySupportUSA

9 жыл бұрын

Shurie Cardona Hi, please setup the network of the player manually, kindly check this link: us.en.kb.sony.com/app/answers/detail/a_id/35254/p/47329,47564,95153/c/65,66/kw/status%20cannot%20be%20confirmed. if the issue is still unresolved, please reset the Blu-ray back to factory settings, kindly perform the following steps: Press Home button on the remote > Select [Setup] on the home > Go to [Resetting] and choose [Reset to Factory Default Settings]. You can also install the update manually, please check this website for further details and instructions on how to update your player via USB: esupport.sony.com/US/p/model-home.pl?mdl=BDPS2200&template_id=1®ion_id=1&tab=download#/downloadTab. Dave

@ShurieCardona

9 жыл бұрын

*****, thank you! I was able to finally update it! Yay 😁

Hi I have a BDP-S1700 , I started the Update by USB but if failed, could you help me , thanks

@SonySupportUSA

6 жыл бұрын

Hi Jose, We're sorry to hear this. Kindly visit this links for further assistance, www.sony.com/electronics/support/articles/00013499 and www.sony.com/electronics/support/articles/00069651 Regards, Jen

@josecastilloareiza

6 жыл бұрын

Hi, thank you , I will try tonight , thanks . I appreciate your attention :)

@josecastilloareiza

6 жыл бұрын

Hi, I have done everything you said but nothing worked :( , USB read devices (photos, etc) , disc read Blu-Ray Movies as well, but I lost the access to apps like KZread and Netflix, what other options I have, I bought this player in USA now I am in Colombia, is there any Geo Location restriction? Thank you.

@SonySupportUSA

6 жыл бұрын

Hi Jose, If that would be the case, let's try to refresh the application list. Just press HOME, go to set up, scroll down to Resetting, then select Initialize personal information. Just agree to the policy agreement, then try your apps. Let us know if this will work. Thanks, Zac

@josecastilloareiza

6 жыл бұрын

SonyListens it did not work

Yeah but what happens when you try to do a network update and it says 'you already have it? In the UK by the way NOT US.

I am located in Ecuador but I bought the system in the USA at best buy

I bought a very recent model with a small platform and it IS on the internet and IS connected, but says it is not connected while trying to dowload the updaye. Why? I cant watch Netflix.......which is why I bought it.

@SonySupportUSA

9 жыл бұрын

Chris Skalski May we have the model number of your Sony device? Thanks. >Joffrey

Unable to complete network setup on my Sony wifi bluray player. Tells me the connection could not be confirmed, that communication with the server was interrupted and to try again later. I already reset the system and reregistered my Internet connection information. Have attempted multiple times and get no further than step 4/9 every time. Thank god playing movies has not been affected but unable to use any other available options. HELP.....

@SonySupportUSA

9 жыл бұрын

Tammy Omohundro Hi, Sorry for the late reply. May we have the model number of your Sony Blu-ray Player? Dave

@tammyomohundro7790

9 жыл бұрын

BDP-S580... This is the model number correct

@SonySupportUSA

9 жыл бұрын

Tammy Omohundro Hi, Please check the troubleshooting steps in our website. The website is us.en.kb.sony.com/app/answers/detail/a_id/33288/kw/connection%20could%20not%20be%20confirmed/p/47329,47564,47608/c/65,66/related/1. Dave

How do I update my KZread app on this Sonya blue ray.

@SonySupportUSA

9 жыл бұрын

kathy johnson hi, updating a single app is not an option however you can update the software of a Blu-ray player by following the steps on this link: us.en.kb.sony.com/app/answers/detail/a_id/45231/p/47329,47564,47607/c/65,66/kw/updating%20software%20of%20a%20bluray%20player - Jerome

@kathyjohnson2523

9 жыл бұрын

Thank you. I take a look.

@kathyjohnson2523

9 жыл бұрын

I have tried all that ,to update system but not update available. At that link it states I can use a computer to make the update. Is there a link to show me how. I'm just trying to get the new KZread update, the v3 version. My family really like it on the tv.

@SonySupportUSA

9 жыл бұрын

kathy johnson If your player indicates that there is no available update when trying to update the software, it only means that it is updated into its latest software version. For checking the latest software version for your Blu-ray player and updating it using a computer, you can check it on this website: esupport.sony.com/US/p/index.pl?XID=M:kb_header:esupport Make sure you take note of the exact model no. - Jerome

I have the same model but mine will not connect to the Internet so I came here to see if there was a firmware update and I needed Internet connection so now I'm just mad

@SonySupportUSA

8 жыл бұрын

+bagel 04 Please check the link below for the latest updates and new releases. esupport.sony.com/ Thanks, >Joffrey

I've bought Sony Blu-ray Disc Player bdp s6200 and whenever I try to update it via Internet or USB its always FROZEN :( I can't update. Can you help me please? Thanks

@SonySupportUSA

9 жыл бұрын

Himel Islam, Please perform reset on your Blu-ray player. Press Home button on your remote > Go to Settings /Setup > Select Resetting and choose Reset to Factory Default Settings. Thanks, Dave

@TheFuzinelli

9 жыл бұрын

Himel Islam Same thing happening to me Himel! I'll try to do what Sony's advised you. Did it work for you?

@TheFuzinelli

9 жыл бұрын

Himel Islam I have just tried that, it has not worked for me :(Seriously, I'm upset about it.

I have a Sony BD that has the apps on it that you can watch Netflix and Hulu, among others. I been trying to update for a couple of months. It keeps saying "Connection status cannot be confirmed. Cannot communicate with server. Please try again later." I have unplugged and plugged it back in. I have used the wi/fi connection and then used the wire internet connection. I know I am connected to the internet, because Netflix and Amazon will play, Hulu will not play. Thank you.

@SonySupportUSA

10 жыл бұрын

Hi Tracie! What Blu-ray model do you own? Do you get an error message when accessing Hulu? If yes, what's the exact error? Do Hulu shows play fine on your computer using the same account? ~Sam

@TracieHicks

10 жыл бұрын

***** The Model number is BDP-S3100. Huluplus, Crackle, and KZread, says: "The unit needs a software update in order to receive more new and exiting content". When I go to the Update it says "connecting to the network. Please wait.". Then it says: "Connection status cannot be confirmed. Cannot communicate with server. Please try again later." It has been doing this for a couple of months, maybe more, I lost track in trying. It will play Netflix, Amazon and get on Facebook.

@SonySupportUSA

10 жыл бұрын

Hi Tracie! Please follow the steps bit.ly/PUPM3k to troubleshoot the issue. Thanks! ~Sam

@TracieHicks

10 жыл бұрын

***** I tried that, still says the same thing. :(

@SonySupportUSA

10 жыл бұрын

Tracie Hicks Please try to Initialize Personal Information and reset the unit to factory default settings. On the Menu screen, go to "Setup" then scroll down to "Resetting". After resetting the unit, do not forget to setup network connection. ~ Lyn

I have a bd s3700. I did a oftware update a few days ago, now I don’t have ny internet connection. It reset something. I look in the settings and there is NO option for wireless internet, only wired. how do I i this? It iworke before, now it doesn’t!

@SonySupportUSA

6 жыл бұрын

Hi mrlionel1965, Is your player a BDPS3700? Were there interruptions while downloading the software update? -Vincent

@mrlionel1965

6 жыл бұрын

Yes, that model. There was no interruptions during the update. There is nowhere to select wireless now. It worked before the update was installed.

I got this model until it stopped working on KZread (not Sony's fault :), no longer supported for KZread. Bought a BDPS5500 , nice, until I got a firmware update and now I have the problem that it stops working on KZread, error is every 10 minutes pop up and resets the bd player (Cannot open this application because it is too large. The application has been terminated) ANY solution???????????????? Until then I prefer watching KZread with my Chromecast, cannot use the Bluray player, It crashes every 10 minutes, done a factory reset more than three times and still got this problem.

@SonySupportUSA

8 жыл бұрын

+Hernan Serra, We suggest resetting the player to factory default and make sure that it is updated into its latest software. Additional troubleshooting is listed on the link below for Network error issues when viewing internet contents. us.en.kb.sony.com/app/answers/detail/a_id/32112/p/47329,47564,95500/c/65,66/kw/unable%20to%20load «Jerome

My player is running so slow it's hardly worth watching. I tried this and when updating it told me it has the most current update already but it STILL runs SUPER slow. So, this info didn't help me at all.

@SonySupportUSA

5 жыл бұрын

Hi JD MAC, We regret to hear that the suggested steps on the video didn't fix the issue. May we know what is the model number of your Sony player? -Jen

I just wanna watch KZread but whenever I try, it'll play a few videos and then crash saying "file too large". It's so annoying!

@SonySupportUSA

5 жыл бұрын

Hi toxicmickeymouse, We are sorry to hear this. May we have the exact model name and the issue of your Sony Television and your current location? Regards, Zac Sony Social Support

My remote buttons don't work. Everything works except the arrow keys, return, etc.

@SonySupportUSA

10 жыл бұрын

Hi Dolgoruky Umarov! What model do you own? Pls use this as a guide in finding out: goo.gl/b3wQnQ ~ Lyn

I did this with my old Sony player except I had to use Ethernet cord. now it says error on player and won’t show pictures on screen. Idk. 😔 nice video though ✌️😎

@SonySupportUSA

5 жыл бұрын

Hi Coonus1, Please tell us the model number of your Sony player so we can provide you with possible solutions for the error? -Jen

ARG. My update on the S590 failed, and it only allows me to retry, which again fails and brings me back to update failed notice. I cannot for the life of me get out of this feedback loop- I don't even care about the update anymore. Someone please help, how do I just get off this screen and get back to being able to play discs??? Called Sony and they wouldn't help me, and their troubleshooting webpage is useless for this problem.

@SonySupportUSA

9 жыл бұрын

Mary Hudson hi, since you are unable to update the software, it is best if you follow these steps: us.en.kb.sony.com/app/answers/detail/a_id/36304/kw/unable%20to%20update/p/47329,47564,70707/c/65,66/related/1 - Jerome

BDP-S570 is my model number.

@SonySupportUSA

8 жыл бұрын

+Josie Wokurka May we have the current firmware version of your player? Thanks, >Joffrey

I have no idea why this wont let me watch KZread videos, the day before we got it worked perfectly, but the next day I wouldn't let me! Any clues.

@AliAliToo

6 жыл бұрын

I had that happen to me today, I get the big words KZread and the "play" symbol over part of the word. I hit play...nothing. It worked yesterday. And Hulu has NEVER worked for me.

If your model is too old to connect to the internet (mine is suppose to be able to as a 2010 model but only with a usb wireless adapter that I didn't want to buy) - I successfully updated mine today by finding the proper file for my model on esupport.sony.com and burning to a dvd disk - and my dvd player recognized it and updated The reason I had/wanted to do this is my old blu ray player wouldn't play a new dvd i rented from Netflix and there was noting wrong with the disk...now it plays just fine after updating my blu ray player....

@SonySupportUSA

8 жыл бұрын

That's good to hear David. We're glad that the issue is fixed already. -Jerome

It says it is updated but it will not play my blu-rays.

@digizilla164

10 жыл бұрын

I should mention it is the bdp-s380 it will play some movies but not all of them now.

@superhippie2000

10 жыл бұрын

digizilla164 is it movies that worked before or some newer movies? if its newer ones they might need to be connected to BDLive and if your not connected all the time to the internet it might be searching for a connection thats not there. all you have to do is find the BDLive section on the players menu screen and turn it off. other then that i have no clue.

Sony bluray 380

Wpa key entry

OK, Sony seems to be including old versions of software in their updates. I'm a novice but this is not the latest version of Netflix and you can't even make the audio and subtitle adjustments via the Sony Bluray remote like you can online or other devices. I thought Sony was top notch

@maximusmarine

9 жыл бұрын

maximusmarine The device doesn't support this feature??? What's up with Sony? They much be bought these things from China in the 90s and just slapped their name on em LOL

@SonySupportUSA

9 жыл бұрын

maximusmarine Hi, may we have the model number of your Blu-ray player? Dave

bpd s490

@SonySupportUSA

8 жыл бұрын

+2648anil, This BDPS490 unit is not a US model. For further assistance we suggest visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. «Jerome

There is no network update option. I'm giving away all of my blu ray DVDs and throwing this player out. I've had it for 5 yrs and it only plays non blu ray discs. I'll purchase a plain old DVD player that I don't have to update. UGH!

I don't understand dropping apps on devices after just a few years.. that's criminal. I've had youtube dropped.. & that's sad for me..

@SonySupportUSA

8 жыл бұрын

+Sherri Longyear thanks for your post. Google services, the service provider of the KZread app, posted an important notice on their official website on January 20, 2015, that Google will no longer support KZread apps on certain devices after April 20, 2015. Additional information including affected models is available at our Support Alerts page at esupport.sony.com/US/p/news-item.pl?news_id=487. Your feedback is highly appreciated. Dave

mine is set on update, no youtube

@SonySupportUSA

6 жыл бұрын

Hi oldcutler100, Could you please provide the exact model number of your unit and your current location? -Vincent

@oldcutler100

6 жыл бұрын

Sony BDP-S3100 . Miami Florida. KZread logo comes up and that's it. Everything works perfectly, except for youtube.

@SonySupportUSA

6 жыл бұрын

Were there changes to the settings before this issue started? What is the current firmware version of your player? Make sure it is updated. -Vincent

@oldcutler100

6 жыл бұрын

the update was set to update automatically. what ever the updates was that is the only changes.

My sony blu ray S3200 will not come on, and I noticed that underneath the box it is very hot? Is this normal for it to over heat? Grrrrrrr :(

@SonySupportUSA

7 жыл бұрын

Hi Van Lloyd, PLease follow the troubleshooting steps on this link: us.en.kb.sony.com/app/answers/detail/a_id/39194/p/47329,47564,91677/c/65,66/kw/wont%20turn%20on We also recommend you to place the player in a location with adequate ventilation to prevent heat build-up in the player. -Jerome

@vanlloyd9463

7 жыл бұрын

Your tech online at Sony was awesome. It's fixed and running great! 😎

Thanks for rendering my Blu Ray player useless, by refusing to issue updates to BBC iPlayer and not keeping it up to date. Cutting out older players may suit your pocket, but has put me off purchasing Sony products in future. My pocket isn't a bottomless pit.

@SonySupportUSA

5 жыл бұрын

Hi there, We regret to hear about what happened. kindly provide us the model number of your Sony TV and your current location? ~Zac

It's so frustrating when you're watching a film and the screen goes black and the player craps out on you. I've done the update procedure and it still happens. If I had known about this I never would have bought Blu-Ray. DVDs are reliable. Blu-rays are a total crap-shoot. Sometimes they work...sometimes they don't. I feel like I've wasted hundreds of dollars.

@SonySupportUSA

7 жыл бұрын

Hi Adam Busenlehner, may we have the exact model number and your current location to best assist you? For the meantime, kindly visit the next link to isolate the issue: us.en.kb.sony.com/app/answers/detail/a_id/42582/p/47329,47564,95997/c/65,66/kw/black%20screen and us.en.kb.sony.com/app/answers/detail/a_id/66596/p/47329%2C47564%2C95997/c/65%2C66/kw/an%20error%20message%20appears. Regards, ~Erin

@adambusenlehner3689

7 жыл бұрын

The model number is BDP-S3100 and I live in Germantown, Md.

@SonySupportUSA

7 жыл бұрын

Hi Adam Busenlehner, thank you for your response. Kindly follow the steps in the next link to isolate the problem. us.en.kb.sony.com/app/answers/detail/a_id/42582/p/47329,47564,95997/c/65,66/kw/black%20screen and us.en.kb.sony.com/app/answers/detail/a_id/66596/p/47329%2C47564%2C95997/c/65%2C66/kw/an%20error%20message%20appears. If the issue persist, we suggest to contact our technical support team to further assist you: esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT. Regards, ~Erin

@SonySupportUSA

7 жыл бұрын

Hi Adam Busenlehner, thank you for your response. Kindly follow the steps in the next link to isolate the problem. us.en.kb.sony.com/app/answers/detail/a_id/42582/p/47329,47564,95997/c/65,66/kw/black%20screen and us.en.kb.sony.com/app/answers/detail/a_id/66596/p/47329%2C47564%2C95997/c/65%2C66/kw/an%20error%20message%20appears. If the issue persist, we suggest to contact our technical support team to further assist you: esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT. Regards, ~Erin

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