Triumph Washington dealer in pulborough service was awful. They said to me my front brake calipers were seized so I have to buy new ones, this cost me £1000 to do so I asked for my old calipers back and I unseized them myself in 30mins, so they lied to me. Not only this they tampered with my rear caliper which fell off while I was riding it was still connected to the brake line bounced around my rim and damaged the rim I also nearly fell off the bike at speed. When I told them what happened and said to them they have to repair it free of charge they denied that it was their fault.....now I have to take them to small claims court. Absolute jokers

@2wheeledwillie395

2 ай бұрын

Great comments 👌 gonna pin this for people to see and be aware 👍

@julianhj

2 ай бұрын

I’m also a dissatisfied Destination Triumph Washington customer (have posted separately about my issue).

@everythinggaming7938

2 ай бұрын

@@2wheeledwillie395 thank you

@everythinggaming7938

2 ай бұрын

@@julianhj I'm sorry to hear it mate it's a terrible thing to go through

@tommoso55

2 ай бұрын

Yep I know of these bunch of cowboys.

I was once told by a London dealer that my Buell Ulysses would have its valve clearances checked which was why the service was expensive. I calmly told him the valves adjusted themselves hydraulically. Nick

@2wheeledwillie395

2 ай бұрын

Wow!! Unbelievable Nick!! 😱

@terenceokeeffesmotorcyclestuff

2 ай бұрын

I have a 1995 Triumph Daytona 1200 with a valve service stamp from a large uK dealer. I checked them myself 2k miles later. There is no way the shims were ever swapped out where required. I did them myself. If you are not confident swapping shims, especially with shim under bucket camshaft out job at least try to measure them yourself for peace of mind.

@allanhughes7859

2 ай бұрын

that says it all does it not ??

You need to release that child from your basement

@2wheeledwillie395

2 ай бұрын

😂😂😂😂😂😂😂😂😂 only when they learn to behave!!! ....made me lol Pete!! 😂😂😂

@borderlands6606

2 ай бұрын

I had to repeatedly mute the sound in case it was someone outside the house.

@2wheeledwillie395

2 ай бұрын

​@@borderlands6606😂😂😂 yes sorry I really didn't notice it when I was doing the video!!

I'm reminded of a VFR800 forum newbie once who asked, "What happens when the chain is stretched beyond the reach of maximum adjustment?". A tongue-in-cheek but less than helpful reply from another member was, "You'll need a longer swingarm" 😂

@2wheeledwillie395

2 ай бұрын

😂😂😂😂

Hi Willie . I run a small bike workshop . I sell bikes and service bikes . Its got good enough that a dealer lets a bike go with out giving the bike a very close inspection. Lives are far more important than profit. I dont need to advertise it all by word of mouth. Once a bike had been severiced then the bike get a good clean. I compile a full report for the owner on the condition of that bike and advise on any work that would be needed in the future. Great stream and your 100% correct. 👍👍👍

@2wheeledwillie395

2 ай бұрын

Thank the lord for yr comments Bobby!!!! 🙏 I was starting to think there were no good bike shops/repairers left!! Where are u based mate?

@cbrider726

2 ай бұрын

@@2wheeledwillie395 I am based in Ireland 40 years a bike mech and 50 years a bike rider . I never miss your streams mate and now your getting to the main points of biking . Name and shame guys and girls . We need to get these rip off merchants out of the loop.

@2wheeledwillie395

2 ай бұрын

​@@cbrider726 totally agree mate 👍

Ex dealer manager here , slack dealers are a major problem, and they are getting worse. We bought a tiger 800 from the triumph dealer on the sunshine coast in Qld Australia, I have never met or experienced bigger liars and absolute ignorant BS artists than the manager and his offsider. Disgraceful, but they have missed out on over ,$132,000 worth of new bike sales because of it.

@2wheeledwillie395

2 ай бұрын

Interesting comments Horatio 👍 I'm actually quite shocked about the amount of clearly "Dodgy Dealers" there are....

Regarding your friends dealer story, here in SoCal that's tame; I've had a dealer charge a belt in ducati picked up up with a smile on my face and as I'm riding off 3 streets away I get pulled away by a cop. Appearantly my entire tail section wasn't working. Rode back to the dealer after getting my ticket and they tell me they're not sure, 2 minutes later they say the main rear electric connector has snapped. They also claim it must have been like that prior and I know for fact it wasn't. Anway lots of back and forth they finally made it right, however ive had just as bad experiences at Triumph dealers, for example went into one Triumph dealer to buy my wife a street twin and they legit tell us that because she's a woman she can not test ride a bike but a man can. No joke. That dealer is now out of business, though. I sadly can go on.

@2wheeledwillie395

2 ай бұрын

That is absolute madness AJ!! Still living in the dark ages!! Crazy!!!

I had an issue way back, with a new Yamaha XVS 1100. Every time I took it in for service i.e. the first three, which came around pretty quickly as I was riding a lot, they told me that the rear pads needed replacing. When I questioned this third replacement, they said that they would look into it. I didn't hear back from them until they called to say that the bike was ready for collection. When I asked about the rear brake, they told me that the mechanic had adjusted the chain and it was alright now. The XVS doesn't have a chain as it is shaft drive. I took the bike from this main dealer's to a local mechanic who showed me the completely worn rear pads, that had been put back on, rendering the bike unsafe. I only went back to the dealer's one more time and that was just to throw the worn pads at them! They closed a few months later.

I bought a Tiger 800 from my local Triumph main dealer. Within a week I noticed it had a minor oil leak that took three visits to get sorted (just a loose bolt in the end). It wasn’t sorted until I’d assessed where the leak was coming from and got a technician out of the workshop to highlight exactly where the problem was - they hadn’t been able to diagnose it on my first two visits, despite me leaving the bike with them each time, and told me at the second visit to go home and find the leak myself. I normally use main dealers for servicing. I had absolutely no technical skills or knowledge at that time, but seeing how they operated was enough to put me off ever using them for servicing; I use a well-known and respected Triumph specialist instead. It’s also put me off upgrading to a new Tiger 900 as the specialist I use can’t service the newer bikes. The dealership has therefore lost many thousands of pounds income from me over the last seven years simply because they repeatedly demonstrated a lack of interest and skill in solving an issue, and Triumph have lost a bike sale.

@2wheeledwillie395

2 ай бұрын

Wow Julian that really is a horror story 😱 so bad

A dealer in france failed to connect the running light on a new bike. I over tightened the chain deliberately to see if they follow the actual service schedule for the first major service came back the same. For warranty I took it in for the second one. They didn’t do the valve clearance just oil swap. I don’t need another now before the warranty finishes. They will never get my custom again. I did my own valve clearance and will my own services from now on.

Good dealerships are hard to find. So far I havent been able to and ive owned bikes of many big brands. My current honda was bought new, I noticed vibrations from the front wheel since the first ride home on it. Mentioned it to the dealer, they tested and said its normal (i know it wasnt), I went to my local tire guy and had him check it, spoke tension was off, the wheel itself wasnt balanced so i paid him to fix. All problems fixed since then, I told this to my dealership and they claim he lied to me and that nothing was wrong... right lol.

@2wheeledwillie395

2 ай бұрын

Yr right Kevin,there doesn't seem to be many about

These dealers should be named, and shamed for treating customers with such contempt!

@2wheeledwillie395

2 ай бұрын

I agree but my mate didn't want me to name them until its been sorted

@michaelmclarney1994

2 ай бұрын

@@2wheeledwillie395 that's probably wise, especially if he is trying to get reparations from them.

@2wheeledwillie395

2 ай бұрын

@@michaelmclarney1994 yes definitely..if it all goes tits up I'll be shouting there name from the treetops though!!

@michaelmclarney1994

2 ай бұрын

@@2wheeledwillie395 fair enough that they have the opportunity to put things right

A couple of years back I was in the process of buying a Triumph Bonneville from a (UK) Triumph Dealership. Asked that they upgrade the indicators to the Triumph accessory led ones. Don't know what made me do it but on picking the 'bike up I tested the indicator operation. The rear indicators showed flashed with opposite indication i.e. switched for a left turn the right rear flashed and vice-versa. Turned out that the colour-coded rear connections were cross-matched !!! Apart from the colour-coded wires being incorrectly aligned, surely a decent dealership would do a function test after making such an upgrade !!! (Made me wonder how they would cope with adjusting the tappets !)

@2wheeledwillie395

2 ай бұрын

Wow!!! That is a proper scary tale! 😱 I dread to think what could have happened if you hadn't spotted it 🙏

Any dealer that has to get the bike into the workshop to realise the chain is slack needs to be given a wide berth !

@2wheeledwillie395

2 ай бұрын

Yep 100% agree! 👍

Hi Willie 😊 good dealers who care are getting hard to find , like ya say once they got ya money the don't give a shit . My local triumph dealer at Stratford upon Avon are great 😊 ride safe

@2wheeledwillie395

2 ай бұрын

Thanks Peter👍 is that Blades?

You are not cynical at all, just factually correct. I guess they are on such piss poor money, they couldn’t care less about service, which is my experience too for what it’s worth. Poor dealers are only interested in selling you the bike, that’s it. Good dealers look at the bigger picture and not only want to sell you a bike, but maybe a few more in the future too. I’ve now found a reasonable dealer so happy days, although good reputation takes a while to build and seconds to lose. Enjoy your channel - congrats with the subscribers! Webbo

@2wheeledwillie395

2 ай бұрын

Thanks Webbo! 😃

I would never buy another triumph as the experience I had with a Daytona and two triumph dealership was terrible. Without going into details they told me they would have to replace an under seat arrows factory fitted exhaust costing £1400.00 and would not guarantee that would stop the engine management light coming on. It took the dealership 8 weeks with the bike sat in their workshop just to look at the bike and tell me that. Turned out it was a software issue and cost £35 to fix. The bike was brilliant but the two dealerships in question were awful.

@2wheeledwillie395

2 ай бұрын

Hi Dave, great (first) comments, sadly yr story puts me off Triumph a little bit! I love my Bonneville but there seems to be SO many negative experiences with the main Dealers...sad really

Tell your pal to run from that dealer and never go back again

@2wheeledwillie395

2 ай бұрын

Hey Aaron..yep I told him exactly that 👍

This is a general statement but with second hand vehicles especially older ones dealers will not fix anything unless absolutely necessary. Every cent they spend on repairs is lost profit in their eyes. It's super important that if you're buying a bike/car you must give it a close looking over before buying it. Like any sales person as soon as you get on and ride away they are on to the next client. That might sound harsh but it's the truth. Make every cent count.

@2wheeledwillie395

2 ай бұрын

Totally agree Todd 👍

Might help, I believe that under Uk Trade Description law you can reject and return an item, ANY ITEM, if, in under 30 days, it is found to be NOT FIT FOR PURPOSE!

@2wheeledwillie395

2 ай бұрын

Yes thanks Barney 👍

On other hand Willie, the ones that are blocked in a kinda of a way do add to the flavour of the channel. But perhaps they went overboard in your opinion. Roll on. 4000 subs next. Cheers.

@ruahinesrider

2 ай бұрын

Hi John how are you?

@2wheeledwillie395

2 ай бұрын

Haha! I think you lot are enough flavour for any channel! 😂 Thanks JM 🙏

@johnmartin7158

2 ай бұрын

@@2wheeledwillie395 💯✅✌️🏍️🇳🇿🇦🇺🇬🇧

THESE DAYS I HONESTLY FEEL NO ONE GIVES A SH...T !!!! To take it further I also think private sales are best as long as you know something about bikes most ordinary folks are honest. In my experience the dealers are just out to make a quick killing Bema being the worst all they want to do is sell you a new bike and charge £120 per hour for any work and don't even mention the cost of the parts. Hence I have gone from a 1200 G.S. to a Benelli 502 and love it to bits !! Bought with just over 1k miles heated grips scott oiler for just over 3K cheap insurance comfy bike with great reviews oh and full luggage..

@2wheeledwillie395

2 ай бұрын

Great comments Allan! 👌 I must say I find myself looking at those Benellis more and more! Find looking bikes 👍

A few years ago i had a Suzuki Vitara delivered from Oxfordshire ,about 60 miles away . they took my part exchange vehicle away and so far so good . on our yard under the Vitara i noticed a small amount of clean engine oil .I reached underneath as luckily they are quite high off the ground and the engine sump plug was just finger tight . always check over your work as this type of thing can and does happen .

@2wheeledwillie395

2 ай бұрын

Another horror story John ...a video is going up shortly re this ..Thanks for the comments buddy 👍

It's as hard to find a reliable, honest mechanic as it is a dentist. You never know, until it goes bad, when you find one, it's gold dust....but as rare as a Unicorn.

@2wheeledwillie395

2 ай бұрын

Sadly yr right James 😒

I had the chain replaced,it was at full stretch,at a Honda dealer in West London. When I picked it up they hadn’t moved the wheel forward!

@2wheeledwillie395

2 ай бұрын

Wow!! Shocking!! 😱

Unbelievable m8. So far, I've been lucky 🤞. Great effort staying focused with the kids in the background. It's like being around here when the grandkids are about 😆 🤣 😂

@2wheeledwillie395

2 ай бұрын

Lol yes bring on the quiet country life!!

Absolutely right. I had a Brand New Royal Enfield himalayan. When I got it, the headlight was only lighting pasding aircraft, the chain was slacker than slack alices knickers and the brake light bulb had blown. Pdi? I think they just unboxed it, took my money and put a number plate on it. Servicing now, I do it myself, Royal Enfield Classic 350, so its easy and I know whats been done. Just found you buddy and subd.👍

@2wheeledwillie395

2 ай бұрын

Great comments 👌 and thanks so much for subscribing! 🙏

Unfortunately if you don’t know much about bikes and their service requirements it’s best to have someone with you that does. You would hope a dealer would be knowledgeable but verify before trusting them. Word of mouth from responsible friends is very usually a good start. Ride Safe 😊

@2wheeledwillie395

2 ай бұрын

Thanks buddy 👍 great advice 🙏

I think even the decent dealers only give you any respect if you buy a new bike that they know you're going to come back with for regular servicing. This is just mostly my impression from reading/hearing from other people. With my baby blade, I bought it from a guy who'd looked after the functioning parts incredibly well (he was a mechanic). I'm still looking for faults/errors to fix, and I just can't find them. I'd much rather buy from a private individual who's loved and looked after their machine, than a dealer. Look at the price difference too between what you can get second hand on forums/mcn/auto trader or even ebay, versus what dealers will try to sell you. I'd only stick with a dealer if they actually do a good job in after sale care. It's even okay to pay more for servicing if they do a very good job for you.

@2wheeledwillie395

2 ай бұрын

Great comments Daniel 👌

Willie, thanks for another great video and glad to hear you blocked MasterWhat'sHisName. The story about you mates Triumph 1050 is unbelievable but not surprising. If it were me I would return the bike to the dealer and ask them to fix the problem or give me my money back. If I didn't get my money back and they repaired the bike I would take the bike to another dealer and move it on to them. I say this as it sounds to me as if your mate has lost faith in the bike and life is too short to muck about being unhappy with a bike you no longer want. Whatever happens I wish your mate all the very best dealing with the dealer he bought the bike from. You are so right in what you say Willie that being that the bike was not checked over properly before your mate got it and I say shame on that dealer. I also think if this doesn't get sorted out soon the dealer should be named and shamed on your channel so others don't experience these problems themselves. I know you mentioned about having some difficulties with you house moved. I hope they have been resolved and you are back on track.

@2wheeledwillie395

2 ай бұрын

Lovely comments, thanks Will 🙏 yes we're back on track re the move 👍 hopefully will be there within 6 weeks 🤞 Hope all is good with you bud 👍

i have bought loads of bikes from Philip Youles of Manchester and Blackburn. never had an issue . always helpful. if they were i any doubt i phoned Triumph directley at their warranty department and hey presto Bike sorted. this mate of yours needs to get in touch directly with Triumph and explain the situation. Triumph are very keen on dealership service and customer experience. i know of a Triumph dealer i delt with and were abismal , apparently they had loads of complaints aginst them to Triumph, As they explained when i phoned them. So Triumph eventually pulled their Franchise .

@2wheeledwillie395

2 ай бұрын

Yes I've delt with Youles @ Manchester too and they were really good 👍 my mate wants to give them the chance to sort the bike as he really likes it (apart from the issues!) We will see what happens

@newy2242

2 ай бұрын

@2wheeledwillie395 hope you're mate gets sorted. 👍

@2wheeledwillie395

2 ай бұрын

​@newy2242 Thanks buddy 👍

Pretty much par for the course. I have had horrific experiences with Bolton Motorcycles, Bridge Exeter, KTM Saltash. Triumph Plymouth were an exception though. They have been good to me.

@2wheeledwillie395

2 ай бұрын

Cheers buddy 👍

I bought a used NC750S once. It was difficult to engage neutral and almost impossible if hot. It turned out to be a faulty clutch basket. The edges were burred which meant the plates couldn't fully separate when the lever was pulled in.

@2wheeledwillie395

2 ай бұрын

Hey buddy...that sounds very similar to the problem my mate has 👍

Hermy's Triumph in Port Clinton, PA falls into this category. He will gladly give you a Tee Shirt but his staff cannot fix bikes and do not want to take the time to diagnose mechanical issues.

"just use 2 fingers" run fast from this dealer

@2wheeledwillie395

2 ай бұрын

Yep totally agree Chad 👍

Took a bike in for service, afterwards noticed something different but couldn't see what at first. Turns out they liked my new set of tyres so much they swapping the wheels. Noticed as had an aftermarket tape around the wheel. Got my wheels/tyres back eventually.

@2wheeledwillie395

2 ай бұрын

Oh my god!!! That's not just bad service that's theft!!! 😱 unbelievable!!!

Stuart Fillingham has had loads of problems with Triumph so your story doesn't surprise me at all.

@2wheeledwillie395

2 ай бұрын

Yes I've seen his Bonneville videos...he definitely made his feelings VERY clear!

You’re absolutely right the pre check should have shown up faults. I had very bad trouble with a Kawasaki dealer which ended up me having a high side a few yards down the road after picking it up a couple of minutes earlier.

@2wheeledwillie395

2 ай бұрын

That is horrendous!! 😱

Expectations are a wonderful thing, I think many people expect main dealers to be the best , behind the scenes you just have regular guys working for not much money , I have people work on mine that I know and trust , often not main dealer , independent specialists are often better , I’ve had a lot of bad experience from all sorts of garages over my 40 years .

@2wheeledwillie395

2 ай бұрын

Yep totally agree 👍

Main dealers! Doesn't seem to matter if cars or bikes. Bought a bike from a really well known dealers (TT winners). Wouldn't bring a bike out of the middle of the showroom to let me hear it. Their comment. 'it wouldn't be there if not right'. Was immaculate. So bought it. 1/4 down road it broke down. They took it gave me a, courtesy bike. When ready, took it away. 1/4 down the road. Same thing. Long story short. They had to rebuild the motor. Was never right. Sounded like a bag of nails, and used a litre of oil every 100 miles. Ditto last car. Bought from main dealer, 12 months, MOT. Brakes felt funny. Took it to a local garage. All four discs worn out and front pads down to metal. Main dealer had done the MOT themselves advisory free. Threatened to report them to the MOT inspectorate. They did all the repairs. There's only one local bike dealer I'd buy from. All the stocks immaculate, they're fussy what they buy. The warranty isn't after market with loads of get out clauses. They warrant the bikes themselves and do in house work. Not many like that these days.

@2wheeledwillie395

2 ай бұрын

Great comment 👍 That story about the bike you bought is horrendous, disgusting behaviour

My Triumph Main dealer took over 6 months to order a replacement rear calliper (Tiger 1200 XCA - 2018) as the pad retaining pins had rounded off and seized in. Cost $1300 plus labour to fit. I was told it will take 2 weeks to arrive. After 2 months, and no contact, I found a good replacement on eBay and fitted it myself. 6 months later, the first contact with me, "your part has arrived". Too damn late. Cost to me $126 including postage and 40 minutes work. This isn't the first experience with the same main dealer. I guess this is their standard level of customer service. I'm just glad I didn't put down any deposit or pay for the new part up front.

@2wheeledwillie395

2 ай бұрын

Zero level of customer service Pete! 😡

One reason I buy cars and motorcycles as rarely as possible, is the general experience. I bought my last bike a year ago in the knowledge that even if it failed under warranty, I'd almost certainly take it to a local independent repairer. They only fix bikes, not sell them. Most dealers see ££££, not people when we walk through the door.

@2wheeledwillie395

2 ай бұрын

Yep totally agree buddy 👍

Sold my Kawasaki as p/x with 17k miles, was cleaned up well, great advert, 9k miles! Contacted them about it, bike already sold. Good luck to the new owner. Money over morals each time from dealerships.

@2wheeledwillie395

2 ай бұрын

Again buddy that's more than bad customer service!!! 😱

One thing that most of us miss is that age of the tyres . Lads check everything before you part with your hard earned cash . Google the dealer and check trustpilot .

@2wheeledwillie395

2 ай бұрын

Words of wisdom Bobby 👍

I suspect things are much the same over here. The first bike I bought from a dealer was used. Once I got it home and looked it over, it did not seem like they’d even changed the oil. Ah, well. 😄

@2wheeledwillie395

2 ай бұрын

Yep sadly I think it's everywhere Mark 😕

After watching this, I think I've identified the problem: You people are taking your bikes to dealers. I haven't owned a lot of bikes, maybe 20 at most. I can only remember having one serviced at a dealer, '63 Sportster, my first bike(and only HD) I will tick over 80 years if I make it through next month and am still riding. I do all of my own work. I may have problems,......but it ain't with money grabbing dealerships.

@2wheeledwillie395

2 ай бұрын

Lol! I'm sure you'll make it to next month buddy! Tell me the date and I'll tell everyone you've done it!!

I had a tiger 800 that had a screen problem, rather than replace it they just reset it. Got rid of it cos it would have cost 1k plus after warranty. A colleague has 3 gearbox rebuilds under warranty on his 1200 scrambler. Hear selector on 2nd kept failing

@2wheeledwillie395

2 ай бұрын

Wow that really isn't good ..I've had no problems with my gearbox....yet!

@gasman6163

2 ай бұрын

@@2wheeledwillie395 the third time it was a month out of warranty and they contributed 50% to the cost. Needless to say he sold it

The triumph dealer wouldn’t fix a ticking noise my Bonnie made under the warranty, saying that the noise was quite normal. When the time came to trade it in for a sprint 1050 the same dealer wouldn’t take my Bonnie in exchange because it made a ticking noise.

@2wheeledwillie395

2 ай бұрын

Wow...this is what bugs me the most! Horrendous

I’ve learned the hard way when I buy a bike new or second hand I always pay most of it on my credit card interest free so if I do get a problem section 75 kicks in because I don’t own the bike and wow the dealer can’t move quickly enough to sort me out😀👏 never use your own money that way your always got your back covered, great video Willie sorry if this was a long un😬😀my T120 23 plate started loosing paint on the tank Triumph said user damage cheeky fucks🙂‍↕️😀 I said no worries I’ll get the credit card company to contact you they said it’s no problem Sir we’ve ordered a new Tank for you ffs 😉☺️

@2wheeledwillie395

2 ай бұрын

Lol! Great comments and excellent advice re credit card payment 👏

I had similar with a Suzuki Bandit Mk1 I bought a few years back. It was old when I bought it and it had been thrashed by a guy that loved doing wheelies wherever he went. It was a clunky as feck and I worried it might need a clutch but it transpired that all it needed was a new rubber drive inside the back wheel.

@2wheeledwillie395

2 ай бұрын

Thanks Glenn , let's see what they find when it goes in

In Sweden we have the lousy Triumph dealer, JE68. Just avoid them.

@2wheeledwillie395

2 ай бұрын

Cheers buddy 👍

Under the Consumer Act I understand that in such circumstances you may have a 30 day period to reject the bike and have a refund - I suggest your pal check this out immediately. Citizens advice may be worth consulting. If any part of payment was by credit card additional rights may apply. So many dodgy motor trade dealers who just get away with it.

@2wheeledwillie395

2 ай бұрын

Great points Nicholas 👍 he actually did contact both the CAB and the credit card company that he paid the deposit on ...the issue was the fact that by tightening the chain they'd "fixed" the problem (although it's still very clunky) but initially he was definitely going down that route 👍

My dilemma is having for the 1st time bought a brand new Triumph do I get them to service it which looks great for the history and warranty or go to an independent where I will probably get a better service and cheaper too. Think we all know the answer. Cheers Willie

@2wheeledwillie395

2 ай бұрын

Yep very good point Dave 👍

Sounds like they have absolutely no attention to detail, not very confidence inspiring when you’re buying a bike! Great video

@2wheeledwillie395

2 ай бұрын

No it really isn't....Thanks Guys 👍

Black bike with a brown seat....... Right!......Heaven forbid anyone ride anything other than a 100% BLACK motorcycle. I'm actually considering subscribing for that reason only!

@2wheeledwillie395

2 ай бұрын

😂😂😂😂😂😂😂😂😂

I think only good dealer servicing should be mentioned, as poor main dealer servicing and repairs is now the norm. I have yet to find a good one.

@2wheeledwillie395

2 ай бұрын

I agree Bob that's why I did another video asking for recommendations of good Dealers 👍

Shame on you Willy! I think dealers are OK. They are just hard working, caring people, trying to make an honest crust. LOL !! 😂😂😂😂

@2wheeledwillie395

2 ай бұрын

Lol!!! 😂😂😂😂😂 was gonna come up yr way thus week mate but the weather looks shite

I bought a year old suzuki last year the newest bike I have ever had after 49 yrs motorcycling. Enquired at the dealer about the interim service to keep the warranty. £449 to have bike “checked” and oil change. I walked away losing warranty. I then enquired about a full service on a v strom 650 £678. Out my league I will risk losing the warranty and do all the servicing myself. Also for that service, the shop is 28 miles away, want it dropping at 9 and collecting at 5? Can I have a demo for the day -NO. End of dealer purchase or service

@2wheeledwillie395

2 ай бұрын

Wow! £678 for a service on a 650 vstrom?!? Shocking!!!!

Like another contributor I have have found the Triumph dealer in Stratford upon Avon to give really good service.

@2wheeledwillie395

2 ай бұрын

Is that Blades Anthony?

@anthonybrunt181

2 ай бұрын

@@2wheeledwillie395 Yes it is Blades. I have dealt with Jamie and bought two bikes from him. On one matter he organised for me to test ride half of Warwickshire before deciding.

The excuse from the seller about the Oil light coming on during a test ride (Apprentice forgot to refill) is either false or total incompetence...these blokes are Shonks and should be avoided. When im in the market for a new car/bike the first thing i look at is the shop itself, if its dirty, disorganised, cluttered up, then one should proceed with caution, this is just the general approach i take, but it gives me an idea about the actual habits of the business itself !

@2wheeledwillie395

2 ай бұрын

Yes that's a good bench mark to go by Paul 👍

Unbelievable that they didn't even check the chain and front tyre. Dealers like that belong in court.

@2wheeledwillie395

2 ай бұрын

Agreed John 👍

I’m sorry to say that there are very few businesses that you can trust nowadays and probably has always been the case.

@2wheeledwillie395

2 ай бұрын

Very few but there are some Ian ...

True story: Large power sport dealer, I see a used Kawasaki 4yrs old. Look at chain and it is rusty, like rustier than anything my slack-ass ever had by far. I was genuinely shocked and then embarrassed that I even thought differently.

@2wheeledwillie395

2 ай бұрын

Unbelievable 😱

I don't trust main dealers they're only interested in how much money they can make..

@2wheeledwillie395

2 ай бұрын

Yep I'm afraid I have to agree buddy 👍

Hi ya Willie you should have named and shamed that dealership I do if I have bad service of them. Snap I blocked someone today not saying who but you’d be surprised 👍🏍️😎

@2wheeledwillie395

2 ай бұрын

Ohhhh! Email who it was Derek!! willjtolson@gmail.com

You may as well take your chances with a private sale and save yourself a load of money, yes you have no warranty, but a warranty just seems to lock you into having the bike serviced at a very expensive price in order to maintain the warranty. I just hope I don't have to visit one at any time in the future, luckily KZread provides loads of videos of how to service and fix most faults yourself. The latest new bikes even seem to lock you out of any diagnostics and service alert reset, meaning if you get a warning you have no option but to visit the dealership to get a fault diagnosis which will probably cost at least an hours labour. Basically there are loads of good 2nd hand motorcycles out there that aren't that expensive, my advice would be to keep away from the latest stuff. I met one guy this weekend who had a brand new V100 Moto Guzzi (beautiful bike) but he was actually riding his old classic Moto Guzzi 850 T3 as both he and his wife preferred the experience of riding the older bike over the new one. Of course it's not got all the modern fancy stuff you get on a new bike but surely a bike is all about how it makes you feel.

@2wheeledwillie395

2 ай бұрын

Great (first!) Comment Paul! 🙏 you are spot on with yr thoughts , please don't let this be yr one and only Comment on my channel!!

My honest opinion is bike dealerships are poor quality in general. Pre delivery means no more than service does. No gaurentees anythings been done. Oil change and filter yup because its simple. All the other checks nuts bolts ect listed in the workshop manual? I very much doubt it. Thats why I have always done my own servicing. Without issues in 50 years.

@2wheeledwillie395

2 ай бұрын

It appears from the amount of comments on this video that you're right Lee...very sad state of affairs

Where do I start? Well I trust no one, all these businesses are there to make money and they lie through their teeth. I had a new FZ 650, second service from the dealer and my bike was leaking oil. I checked it over and found they had cracked the sump by over tightening the sump bolt, not only that but they used metal paste round the sump bolt to try to stop it leaking. As if that was bad enough, they didn't even tell me. I took photos and emailed them to the dealership, lucky for them they told me to bring it in and they would replace the sump. When I got to the dealership I found they had sacked the mechanic. A year later my son in-law bought a new MT09, he took it in for its first 1000k service, on his way home he called me from the side of the road and said the oil light was on. I raced up to find that they had not put enough oil in the engine. I think it was around 2 litres I put in it. So the next day he took the bike back and had them service it properly. I have given up on bike shops especially big dealerships, all they want to do is make money with no thought of the customer. I always service and repair my own bikes as I wouldn't trust anyone with them. Also I would never buy new now as it is a total waste of money, they depreciate so much once you take it out the showroom. I could give you many other shocking story's about dealerships, but I might leave that for one of my next videos when I get the gumption to do one. By the way, was someone screaming on your video, I had to keep pausing as I thought it was outside my house. Lol.. Keep up the videos mate.

@2wheeledwillie395

2 ай бұрын

Thanks Dan! Great comments 👌 yes sorry about the "background noise " !

@biker_dan

2 ай бұрын

@@2wheeledwillie395 Your Maybe need to soundproof the dungeon lol..

Fortunately i do all my maintenance on my bike,as for dealer experience bad and more bad.i actually like your brown seat its cool.

@2wheeledwillie395

2 ай бұрын

Thanks Gerry! 👍 I need my rear pads changing! Easy job? 🤔

too many dealers like that..

@2wheeledwillie395

2 ай бұрын

Agreed 👍

this is why you should buy a Honda mate.

@2wheeledwillie395

2 ай бұрын

I'm very tempted with another CB1000R Dave!

It's maddening but I have to look over my bikes after being in to the shops. Once I couldn't even ride the KTM 1290 away from the building after I had them change my chain and sprockets. My T7, I had to tighten bolts as soon as I get it home. I've had conversations with the sales manager about why their bikes don't even have a mile on them. He said customers don't like it if there is any appreciable mileage. My answer was well I wouldn't trust the bike was prepped right without a test ride. Sad statement to things these days.

@2wheeledwillie395

2 ай бұрын

I'm shocked they didn't do a PDI ride on yr T7 mate! I thought that was a standard thing! Shocking!!!

@pinkiewerewolf

2 ай бұрын

@@2wheeledwillie395 I think the most that they do is a zip around the parking lot. My brakes are horrible but I do read that the T7 is known for that to be the case. I let them know that the brakes were shite and that I have to stand on the gear lever to get it to shift, then I told them that I’ll give it until the first service to bed in, if not they need to fix it up.

@2wheeledwillie395

2 ай бұрын

@pinkiewerewolf mate that's really not good to hear...I hope the T7 "beds in" before the 1st service 🤞

@pinkiewerewolf

2 ай бұрын

@@2wheeledwillie395 Thanks Willie. I’m taking it easy on the bike so hopefully I won’t have to use them in an emergency stop by the time they are sorted.

l believe you and your friend have every right to be cynical. This is an all to common story...About forty years ago l took a car into a dealer to inspect a clutch problem. Returned to have them tell me they couldn't find anything wrong... Don't you road test, l asked. Yes of course sir, standard procedure. Why is the odometer still reading the same as it did when l left the vehicle with you then!...Seems not much change in customer service then...

@2wheeledwillie395

2 ай бұрын

Thanks for the comments Brian 👍 I'm even more cynical now!

Triumph after sales are not very good .there have been more than a few triumph gear box issues and triumph have been very poor in sorting things out for customers .personally I wouldn't touch one overpriced overhyped.

@2wheeledwillie395

2 ай бұрын

I have to say I think the Bonneville is a stunning looking bike, I've not had any problems with mine (almost on 10k miles) when you compare a new Bonneville to a Norton or a Harley then they are a bargain! There are horror stories for ALL manufacturers if you look for them buddy

@user-rf9me7xm1w

2 ай бұрын

Gearbox issues ? not according to Triumph. My main dealer kept my new bonneville, with a wiring loom fault, in for ages and the workshop never answered the phone. I had to phone the sales number to get the tech to speak to me !

You're reporting on someone else's experience and not your own. If all your friend's friends did the same that unfairly multiplies the impact of the negative experience.

@2wheeledwillie395

2 ай бұрын

Ridiculous comment and point of view!!

Your mate has 30 days from the moment of collection, to reject the bike. It’a your mate’s choice if he lets them repair the bike or get a 100% refund. That is consumer law, your mate has 30 days and there is nothing the shop can do about it. You don’t have to give them any chance to repair it. The longer they havie it, the 30 days will have passed and then it gets more grief to get your money back. Tell your mate to reject the bike due to not being fit for purpose.

@2wheeledwillie395

2 ай бұрын

He did speak to CAB and I mentioned about the 30 day thing but he really likes the bike and if they sort it he'll be happy....I'm of a different opinion and wouldn't want the bike but as long as he's happy

Sounds perfectly normal.......all they want is the wonga

@2wheeledwillie395

2 ай бұрын

Yep Johnny sadly yr right 👍

I’ve had problems like this with cars in the past as soon as you drive away they don’t wanna know you you don’t exist 👎

@2wheeledwillie395

2 ай бұрын

Yep 100% agree 👍

Ask about a bike in a used bike dealers, and it'll be the first time the salesmans ever seen it..

@2wheeledwillie395

2 ай бұрын

😂😂😂😂😂😂 SO TRUE!!!!

Regardlesss of a PDI it takes seconds to check tyres and chain - literally seconds……then the clutch lever? -Come on this is easy pre purchase checking.

@2wheeledwillie395

2 ай бұрын

But surely the whole point is if you buy from a main dealers you shouldn't have to check those things??

Disgruntled with the low pay that pervades almost all employees in the country, they generally do not give hoot about quality of work. Never use a dealer where the workshop is not attached and open to public viewing. Go to a local workshop and see the difference. Dealers are the remnants of horse traders who would sell an old nag that was fit for the knackers yard for as much as they could get. Running a business is a very expensive enterprise and there is not much money about and so prices are relatively low. Profit margins are tight and bikes are awkward to repair and no one wants to pay for the time it takes. Buy a new bike every time unless you are fully aware of it's history and current condition. Your mate bought a bike with a duff front tyre and a clunky gearbox. Did he not test it, did he not check for himself the condition of the bike? Salesmen sell with heaps of BS. Workshops may just be homes for spanner monkeys. Buyer baware are the watchwords.

@2wheeledwillie395

2 ай бұрын

The condition of the bike looked good, he didn't notice the tyre (let's face it you'd hope that buying from a dealer that tyres etc would be okay) The gears are fine till the bikes warm so it didn't always happen

Perhaps you cannot publish the name of the dealer, but tell everyone you know, and have them tell everyone they know. If you receive exemplary service, publish that and spread the word.

@2wheeledwillie395

2 ай бұрын

Yes my mate would rather I didn't give out the name of the Dealer as its still ongoing but I've told everyone who's into bikes the Dealers name

Your mate should have asked for his money back and gone elsewhere, they sound as dodgy as feck 👍

@2wheeledwillie395

2 ай бұрын

Yep I 100% agree Mark 👍

I hear there's alot of dodgy dealerships in the UK & waiting lists a long to get in for services.With a large population in UK & not enough dealerships I guess demand is high for garages & dealers & con men & incompetent mechanics taking advantage of the demand for bike mechanics.I'm surprised Triumph hasn't sacked that Dealer.Sounds like HIS name is Arthur Daley😂🤣& sounds like you got plenty of them about.Once you find a good Dealership or local mechanic that's been around for awhile & good reputation you stick with them it's when you change brands you have to trust new dealership for first few services & hopefully it's a good experience. In NZ 🇳🇿 most Dealerships that have been around for awhile are pretty good & only takes a few days 1week at max to get in too.I know of 2 Dealerships owned by Brits that went bust & were not up to standard here🤣 one was my Local RE dealer who was taking deposits on bikes right up till HE went bust & since moved back to UK.The other was a European car dealership who was a 🤠 cowboy & reputation got so bad & in court all the time he went bust & run out of Palmerston North & moved to Havelock North & opened up another European dealership in wifes name & ripped people off again.HE is still open but fighting several court battles.We call them Arthur Daley's here🤣.Not all Poms who open a Dealership are bad in NZ 🇳🇿 but when you here that accent you hope he's not a Arthur Daley.Also in NZ 🇳🇿 being small population word gets around quick & most dealers have been around decades & are intergenerational or are sold from owner when retires ti mechanic & carry on so service is pretty good.Also the prices for labour are basically the same no matter which Dealership you go to in NZ 🇳🇿 too.

@2wheeledwillie395

2 ай бұрын

Great comments RR 👌 it seems dodgy dealers are not just a UK problem....been quite shocked reading some of the comments!

@ruahinesrider

2 ай бұрын

Arthur Daley 🤣 not only in UK.We had Minder on T.V in NZ 🇳🇿 in 80's & was in Ausie too.If your surname was Daley you wouldn't want to name your son Arthur😆😁😂🤣.

@2wheeledwillie395

2 ай бұрын

@@ruahinesrider 😂🤣😂🤣😂

Mostly normal...

@2wheeledwillie395

2 ай бұрын

So it seems!

Sounds like HIS name was Arthur Daley🤣. Telling him to use 2fingers on the clutch is a safety issue & dodgy & if you came off & got hurt they'd be liable & be the end of them.Dodgy,Triumph should take a look at HIM or put their name with someone worthy of their name.

@2wheeledwillie395

2 ай бұрын

Totally agree RR 👍

name and shame the dealer

@2wheeledwillie395

2 ай бұрын

My mate would prefer it if I didn't aa it's still ongoing

Hey what's up Willy triumph dealer up here is xxxx after main service man Nick quit. They want 75 to take the wrench light off . Should I remove the bleeping seat for ya thieves? Part of the reason I actually have a BMW - Honda dealer do the things I can't with both my bikes. Sometimes you just can't win bud. Hey it's my birthday today probably going to work on the enfield today I'm altering the one plastic piece so I can charge the battery easier definitely going to be an improvement. 🎉🎉🎉🎉🎉 party as always.

@2wheeledwillie395

2 ай бұрын

Happy birthday mate! If I'd known I'd have given u a shout out!

@jaysinhoffner2134

2 ай бұрын

@@2wheeledwillie395 no need I live it every day it's great if you look at it half full ALWAYS that's the trick even with problems we are all blessed to be alive.

@2wheeledwillie395

2 ай бұрын

​@@jaysinhoffner2134yr getting a mention next video like it or not mate!! 😂

@jaysinhoffner2134

2 ай бұрын

@@2wheeledwillie395 whatever lord Willy desires......

What? Nooo! The weathered brown seat is beyond cool. 😉

@2wheeledwillie395

2 ай бұрын

😂😂😂😂😂😂😂 😱

Most of these dealers are no better than car dealers now… mainstream big showroom haven’t a friggin clue especially Triumph! And I worked for them briefly. Seek out a genuine Bike shop that knows their stuff, some still around.

@2wheeledwillie395

2 ай бұрын

Yep yr spot on Ralph 👍

A dealer in france failed to connect the running light on a new bike. I over tightened the chain deliberately to see if they follow the actual service schedule for the first major service came back the same. For warranty I took it in for the second one. They didn’t do the valve clearance just oil swap. I don’t need another now before the warranty finishes. They will never get my custom again. I did my own valve clearance and will my own services from now on.

@2wheeledwillie395

2 ай бұрын

That is a dealer to avoid!! 😱😱😱