Service Design is customer-centric and requires effective analysis of different customer types and their points of engagement. This is a full recording of the #ServiceDesignCommunity lunch and learn session led by AssistKD’s Jonathan Hunsley in March 2023. It covers key techniques from the A4Q Service Design Certification scheme that are used to explore the customer perspective. The session format combined input with a panel discussion and Q+A.
To find out more about the A4Q Service Design Certification scheme click here:
www.assistkd.com/courses/clas...