The 6 pillars of the Customer Experience Framework - An introduction
How to work on Customer Experience and what elements are important when it comes to Customer Experience Management?
I explain in this video, using LEGO. It is important to organize and work systematically on CX. This video is a perfect explanation.
The six pillars are:
1. CX Strategy
2. Voice of the Customer
3. Metrics, Measurement and ROI
4. CX Design
5. Organizational Alignment
6. CX Culture
Do you want to learn more on my CX Masterclass, where we train you indepth in these 6 pillars: nienkebloem.nl/masterclass/
And of course you are welcome to register for my monthly CX Greetz: nienkebloem.nl/subscribe-news...
What is most important for me, is to help YOU in your quest for customer centricity. So please let me know your challenges and if you like the video, give me a like :-)
Пікірлер: 13
Thanks so much for the video. I work for a fintech start-up as CX head. I will follow your guidelines to frame the best of CX in the domain.
nice information i'm working in public transporation sector and we as company not yet treat customer experience in the good methodology and proper way
Thanks subbed! Clear and easy to understand info, look forward to see more of your vid!
@NienkeBloem
2 жыл бұрын
Tnx so much Leung!
you are doing gods work my child
amazing Info
thank you so much for these valuable knowledge
@NienkeBloem
2 жыл бұрын
Glad it was helpful!
how did you do it can you share with me , thank you
According to Adrian Swinscoe, customer experience is a function of employees experience, plus worker experience (WX). Read more to know what this leadership coach thought while creating this powerful formula kzread.info/dash/bejne/g6ts0KSBe8q9Z8o.html
how did you do it can you share with me , thank you
@NienkeBloem
2 жыл бұрын
Thanks so much the comment, can you help me what your question is. Do you want to know how I made the video? (had a great videographer, who helped me) Do you want to know about CX? (Best to follow my CX masterclass)